1VMA29-30, October 2001

An example of e-transformation

approach:

Talk To Intranet

An example of e-transformation

approach:

Talk To Intranet

Frédérique Legrain

marketing manager

2VMA29-30, October 2001

The cyber companyThe cyber company

Partners Administrative Services

e-SCMMarket places

e-Procedures

e-Collaboration

e-Commercee-CRM

Intranet

IP

e-HRM

Customers

Employees

Providers

CRM = Customer Relationship ManagementHRM = Human Resources ManagementSCM = Supply Chain Management

3VMA29-30, October 2001

The evolution of communication needsThe evolution of communication needs

• Reactivity, autonomy• information availability• Accessibility

• Best practices• Customer first• Partnerships 

• Service requirement• Multi-access• Personalization

Customers

N T I C

Employees Process

4VMA29-30, October 2001

e-transformation in regard to employees e-transformation in regard to employees

Create an Intranet to connect employees to their company

Make information accessible (voice portals)

Organise corporate information with a personalized portal 3 worlds: my job, my company, my private life

Allow teleworking

5VMA29-30, October 2001

France Telecom and voice recognitionFrance Telecom and voice recognition

Voice recognition is a key technology for human-machine dialogue:

flexibility of services

FTRD began work on voice recognition more than 15 years ago

For the last 10 years, France Telecom has experimented and launched services using " Philsoft ® ", voice recognition technology resulting from FTRD ’s research

Telisma, a FTRD spin-off

services using Philsoft ®

• 3220, to address the BtoC market

• 3000, an e-care service for France Telecom customers

6VMA29-30, October 2001

Partner of company X

Provider ofCompany X

Talk to Intranet overviewTalk to Intranet overview

Company Z Voice Portal

Company Y Voice Portal

Company X Voice Portal

TTI platform hosted in FTnetwork

EmployeeCompany Y

EmployeeCompany Z

EmployeeCompany X

Ordinary number (X)

Ordinary number (Z)

Ordinary number (Y)

Voice networks: PSTN, GSM, GPRS….

Services

Ordinary number (X)

Ordinary number (X)

7VMA29-30, October 2001

re-use of your present telecoms infrastructure

no need to invest in new equipment

interface with your company Information System

partnership with Atos Origin

Atos Origin is the solution provider and an integrator of Talk To Intranet

A global solutionA global solution

8VMA29-30, October 2001

Users Data base+

Access+

vocal navigation

Voice Portal services

Data exchanges

Talk To Intranet

Information Spreading

Directory

Absencesmanagement

Interventions management

ConsultReserveCancel

ConsultReserveCancel

Consult

Consult

Customer’sInformation System

2 integrated offers : - pre-packaged- made to measure

Customer’s

Info Syst

Speech recognition

Voice synthesis

Partnership with Atos Origin

Web Administration

Talk To IntranetTalk To Intranet