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8/3/2019 Values Attitude and Job Satisfaction 2
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Organizational BehaviorValues, Attitude & Job Satisfaction
By
Team South West AirlineSairam, Rakesh, Pratik, Daniel, Mayank
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Values
Values:Belief of a person in which he has hisemotional thoughts. Be it positive or
negative the end state is essential. Value system:A hierarchy based on rankings of anindividuals values, in terms of theirintensity.
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Types of values
Terminal values: The goals that a person would like toachieve in his/her lifetime.
Instrumental values:
Modes of behavior to achieve Terminalvalues.
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Terminal values
A comfortable life Free of war and conflicts Family security
Mature love Pleasure True friendship Wisdom Social recognition Equality
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Instrumental values
Ambitions Broad-minded Cleanliness Honest
Independent Obedient Self-controlled Polite Logical
Helpful Forgiving Courageous Cheerfull
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Work values in todaysworkforce
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Values and behavior
Ethical climate in the Organizationdepends on the Ethical values andbehavior of the Leaders.
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Hofstedes Framework forAssessing Cultures
Power distance Collectivism Individualism Quantity of life Quality of life Uncertainty avoidance Long-term Orientation Short-term Orientation
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Attitude
Attitudes: Tendency to respond positively ornegatively towards a certain Idea,object and situation.
Cognitive component of attitude: The opinion or belief segment of an attitude.
Affective component:Emotional or feeling segment of an attitude. Behavioral component:An intention to behave in certain way towards
someone/something.
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Types of attitude
Job involvement:Active participation in particular job andconsidering performance important to self worth.
Organizational commitment:It is his/her psychological commitmenttowards the organization and It isemployees attachment to the organization.
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Measuring the A-Brelationship
Research indicates that the Attitudes (A)significantly predict Behavior (B) whenmoderating variables are taken intoaccount.
Moderating Variables: Importance of attitude.
Specificity of the attitude. Accessibility of the attitude. Social pressures on the individual. Direct experience with attitude.
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Types of organizationscommitment
Affective:Very affectively committed to the
organization. Normative:
Give and take relationship with the
organization. Continuous:
He/she committed to the organizationbecause they have to other option.
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Job Satisfaction
Job Satisfaction describes how content is anindividual with his/her job.
Measuring job satisfaction: Single global rating Summation score
Decline attributes to: Pressure to increase productivity. Less control over work.
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Responses to jobsatisfaction
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How employees ExpressDissatisfaction
Exit:Dissatisfaction expressed through behavior directedtowards leaving the organization.
Loyalty:Dissatisfaction expressed by waiting for conditions toimprove.
Voice:Dissatisfaction expressed through active and constructiveattempts to improve conditions.
Neglect:Dissatisfaction expressed through allowing conditions toworsen
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Job satisfaction and OCB
Satisfaction and Organizational Citizenship(OCB):
Satisfied employees who feel that they aretreated well by the organization are more willingto behave in such a way that they go beyondtheir job profile.
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Project on JobSatisfaction
Job_Satisfaction_By_Southwest_Airline.pdf
http://job_satisfaction_by_southwest_airline.pdf/http://job_satisfaction_by_southwest_airline.pdf/8/3/2019 Values Attitude and Job Satisfaction 2
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Thank you