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Group Y&Y
2
Tran Minh Tien Nguyen Van Thuong Ha Hai Huong Ly Tran Mai Ngoc Chau Pham Thi Mai Tran Thi Van Anh
SITUATION Characters: Barge Captain and Captain Assistant Time: 4 years ago Place: on the drilling rig PDV 1 Situation: - There are 2 shifts (day and night) in a working day. - Barge captain: daytime and captain assistant:
nighttime - After the shift, they need to handover all things
have been done, pending issues, incidents,…
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SITUATION - One day, when pumping sea water into the tank
for rig stability, the shift was finished but the BC didn’t fully inform to the assistant => water in the tank was over limit.
- BC and CA made a big argument. - Offshore installation manager settled but
unsuccessful. - They fought in the storeroom => both were
injured.- Both were fired.
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ATTITUDES AND JOB SATISFACTION
The components of the attitude (Exhibit 3-1)
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Cognitive = evaluation
Affective = feeling
Behavioral = action
Attitude
ATTITUDES AND JOB SATISFACTION
1. Cognitive = EvaluationCaptain Assistant • Sufficient skills, same scope of work, same
experience (15yrs) • Salary is about 1/4 of captain’s salary• Night shift (permanent) for this position Þ Feel unfairBarge Captain• Unrespect assistant (lower level)
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ATTITUDES AND JOB SATISFACTION
2. Affective = Feeling
They disliked each other.
There was no coordination between them.
AC dissatisfied with BC and his job
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ATTITUDES AND JOB SATISFACTION
3. Behavior = action
Few daily conversations between them.
Unclear handover
Fighting
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CONFLICT PROCESS
Stage I Potential
opposition
Stage IICognition and
personalization
Stage IIIIntentions
Stage IVBehavior
Stage VOutcome
s
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Antecedent conditions •Communication •Structure •Personal variables
Perceived conflict
Felt conflict
Conflict handling
Intentions
Competing
Overt conflict
• Party’s behavior• Other’s reactions
Decreased group
performance
EXHIBIT 14-1: CONFLICT PROCESS
STAGE I
Communication - Not clear (handover)- Not frequently, too little (information exchange between BC
and CA) Structure- Leadership style: BC disrespected CA; not sharing
experience - BC’s gain came at CA’s expense. Personal variables - Dislike each other
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STAGE II
PERCEIVED CONFLICT
- Both parties were aware of and kept in mind existing disagreement. - They did not find out solutions.
FELT CONFLICT
- Personal emotions involved in their reaction.
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STAGE III
COMPETING - The acted because of individual interest not
forwarding to organization’s benefits - BC was overconfidence about higher position and
his license.
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STAGE IV
OTHER’S REACTIONS
- Offshore installation manager settled but unsuccessful. PARTY’S BEHAVIOR - Had a big argument.- Feel dissatisfied about the settlement of OIM.- Make an agreement of solving problem by fighting.
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STAGE V
OUTCOMES - Both of them were fired. - Company lost 2 experienced employees- Quick recruitment- Cost of training new positions- Company policy was applied very strictly=> lesson learnt for others
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SOLUTIONSTransfer 1 position to other rigs.
Improve team spirit.
Review salary policy.
Pay attention to employees’ satisfaction
Measure employee job attitudes objectively and
frequently
Create the work that is challenging and interesting
Standardize handover form and procedures
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