Reengineering a GIS Department

TRA Adopts a Business Solution Approach

ESRI UC 2017

USING GIS TO TRANSFORM YOUR ORGANIZATION

Glenn Clingenpeel, Bob Ayensu

1. History of TRA

2. Overview

3. Approach

4. Results

5. Lessons Learned

Outline

Esri UC 2017

• Nearly 18,000 square miles in the eastern third of the state

• Most developed large watershed in Texas

• Almost all locations for new water supply are developed or permitted

Trinity River Basin

Esri UC 2017

Understanding the Organizational Environment

Understand Existing Processes

Determine Available Resources

o Data gathering, processing & storage methodso Information distribution & reportingo Established processes and standardso QA & QC Methodso Training and technical support

o Employees/Managemento Budgeto Hardware & softwareo Licenseso Support groups and Committees

Identify Stakeholderso Users/Customerso Financerso Influencerso Vendors

Esri UC 2017

Getting to know who is doing what, why,

where, when and how in the

organization

GIS Geographic

Information Systems

People/Stakeholders

• Clients

• Sponsors

• Managers/Administrators

• Employees (Tech, Analyst)

• Subject Matter Experts

• Consumers

Methods

• Guideline/Standards

• Strategic Plan

• Documented Processes and workflows

• Quality Control methods

Data

• Spatial & Non Spatial

• Development and Maintenance

• Analysis

• Integration

Software & Licenses

• DBMS

• ArcGIS server

• Work & Asset Management

• ArcGIS Online

• Web and Mobile Apps

• ArcGIS desktop applications and Extensions

Hardware

• Servers (Virtualized Environment)

• Network & Security

• Computers

• Mobile (tablets, phones)

• GPS

• Printers/Plotters

Factors Addressed

Esri UC 2017

GIS Geographic

Information Systems

People/Stakeholders

• Clients

• Sponsors

• Managers/Administrators

• Employees (Tech, Analyst)

• Subject Matter Experts

• Consumers

Methods

• Guideline/Standards

• Strategic Plan

• Documented Processes and workflows

• Quality Control methods

Data

• Spatial & Non Spatial

• Development and Maintenance

• Analysis

• Integration

Software & Licenses

• DBMS

• ArcGIS server

• Work & Asset Management

• ArcGIS Online

• Web and Mobile Apps

• ArcGIS desktop applications and Extensions

Hardware

• Servers (Virtualized Environment)

• Network & Security

• Computers

• Mobile (tablets, phones)

• GPS

• Printers/Plotters

People/Stakeholders

Esri UC 2017

• Hire team

• Develop team

• Manage team

• Consultants and Contractors

• Vendors and External Support

• Source of funding

• Influencers

• Needs Assessment

• Identified and engaged Champions

• Advisory committee

Clients & Consumers

Sponsors/Investors

EmployeesSubject Matter Experts

People/Stakeholders

Esri UC 2017

Client feedback

Enterprise

GIS

• Data standards/ guidelines

*Documented workflows/proce

dures

*Coordination

* Training

*Data/system Integration

* Web GIS Maps

* Mobile/field data access

* Analysis and Modeling (e.g. Source tracing)

* Tracking (e.g. dashboard)

*Data Availability (e.g. Plant Operations)

*Data Accuracy

*Centralized spatial database

Needs Assessment

Esri UC 2017

Defining the Mission & Vision

Esri UC 2017

GISciences

(GIS)

GISystems

(GIS)

GIServices

(GIS)

Technology

▪ Capture

▪ Store

▪ Edit

▪ Manage

▪ Analyze

▪ Display/Report

▪ Integrate

Applied Sciences

▪ What

▪ Where

▪ When

▪ How

✓ Computer Science

✓ Statistical Analysis

✓ Remote Sensing

✓ Geography

✓ Geomatics Engineering

✓ Environmental Science

✓ Photogrammetry

✓ Cartography

Services

• Data Creation &

Maintenance

• Data Analysis &

Reporting

• Data Integration

• Database Design &

Development

• Mapping / Reporting

• System

Administration &

Integration

• Software

Administration

• Mobile & Web GIS

Configuration

• Mobile & Web APP

Development

• Project Coordination

• User Training &

Support

Ed

ucati

on

, E

xp

eri

en

ce &

Skil

ls

Human Resource

Esri UC 2017

GIS Geographic

Information Systems

People/Stakeholders

• Clients

• Sponsors

• Managers/Administrators

• Employees (Tech, Analyst)

• Subject Matter Experts

• Consumers

Methods

• Guideline/Standards

• Strategic Plan

• Documented Processes and workflows

• Quality Control methods

Data

• Spatial & Non Spatial

• Development and Maintenance

• Analysis

• Integration

Software & Licenses

• DBMS

• ArcGIS server

• Work & Asset Management

• ArcGIS Online

• Web and Mobile Apps

• ArcGIS desktop applications and Extensions

Hardware

• Servers (Virtualized Environment)

• Network & Security

• Computers

• Mobile (tablets, phones)

• GPS

• Printers/PlottersRe-engineering

Methods

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Continuous Improvement

Work flows/ processes &

Standard operating

procedures/ QA

Work Management

& Performance

tracking.

Data guideline/Standards & QC

methods

Strategic Plan

(Short & Long Range)

Methods

Esri UC 2017

GIS Geographic

Information Systems

People/Stakeholders

• Clients

• Sponsors

• Managers/Administrators

• Employees (Tech, Analyst)

• Subject Matter Experts

• Consumers

Methods

• Guideline/Standards

• Strategic Plan

• Documented Processes and workflows

• Quality Control methods

Data

• Spatial & Non Spatial

• Development and Maintenance

• Analysis

• Integration

Software & Licenses

• DBMS

• ArcGIS server

• Work & Asset Management

• ArcGIS Online

• Web and Mobile Apps

• ArcGIS desktop applications and Extensions

Hardware

• Servers (Virtualized Environment)

• Network & Security

• Computers

• Mobile (tablets, phones)

• GPS

• Printers/Plotters

Data

Esri UC 2017

Reen

gin

eeri

ng

Data Availability

Data Accuracy

Centralized Databases

• Identify data to be developed in-house source vs. external data

• Identify data to be developed in-house source vs. external data

• Analysis

• Access and Security

• Identify data collection methods

• Frequency of update

• QC methods

• Reporting methods

• Reporting/Mapping

• Microsoft SQL Sever (RDBMS)

• Design and build geodatabase

• Data Owner vs. caretaker

• Data Integration

Non Spatial

• Plans and Drawings

• Reports

• Inspections

• Pictures & Videos

Spatial

• Geodatabases

• Build and Maintained

• Reference

Data

Esri UC 2017

GIS Geographic

Information Systems

People/Stakeholders

• Clients

• Sponsors

• Managers/Administrators

• Employees (Tech, Analyst)

• Subject Matter Experts

• Consumers

Methods

• Guideline/Standards

• Strategic Plan

• Documented Processes and workflows

• Quality Control methods

Data

• Spatial & Non Spatial

• Development and Maintenance

• Analysis

• Integration

Software & Licenses

• DBMS

• ArcGIS server

• Work & Asset Management

• ArcGIS Online

• Web and Mobile Apps

• ArcGIS desktop applications and Extensions

Hardware

• Servers (Virtualized Environment)

• Network & Security

• Computers

• Mobile (tablets, phones)

• GPS

• Printers/Plotters

Software & Licenses

Esri UC 2017

Software & Licenses

Esri UC 2017

IntegrationCMMS (Lucity Asset

& Work Order)Geoworks Sync

(Maximo)Pipe Condition Rating

(InfoMaster)Masterworks geoAmps

Web & MobileArcGIS Server

StandardHTML Web map

ArcGIS Online (Collector, Operations dashboard, Story maps)

Navigator

Extensions

Spatial Analyst 3D Analyst Network Analyst

Server & DesktopMicrosoft SQL Server 2014 SP2

(Standard)Desktop Advance, standard,

BasicArcGIS Pro Drone2Map

Decision Drivers

Business need Cost & Budget Inline with Goal & MissionMaintenance &

upgradesIntegration

Software & Licenses

Esri UC 2017

Mobile & Web Field Inspection Applications

Story Map

Drone2Map

GIS Geographic

Information Systems

People/Stakeholders

• Clients

• Sponsors

• Managers/Administrators

• Employees (Tech, Analyst)

• Subject Matter Experts

• Consumers

Methods

• Guideline/Standards

• Strategic Plan

• Documented Processes and workflows

• Quality Control methods

Data

• Spatial & Non Spatial

• Development and Maintenance

• Analysis

• Integration

Software & Licenses

• DBMS

• ArcGIS server

• Work & Asset Management

• ArcGIS Online

• Web and Mobile Apps

• ArcGIS desktop applications and Extensions

Hardware

• Servers (Virtualized Environment)

• Network & Security

• Computers

• Mobile (tablets, phones)

• GPS

• Printers/Plotters

Hardware

Esri UC 2017

Hardware

Esri UC 2017

Goal: Continuous and reliable geo spatial services.

• System Architecture Redesign

• - Availability

• - Security

• - Performance and scalability

• - Compatibility

• Conform to Authority’s IT polices.

• Follow best practices (IT, GIS & vendor-specific)

Action Taken

• Migration from Physical servers to VM servers.

• Reconfiguration of system architecture

• Separation of SQL database, application and document servers.

• Further separation of GIS and other applications

• DMZ configuration to allow mobile access

• Desktops, mobile tablets and Trimble GPS

Milestones

Esri UC 2017

Best Practices and Standards

Central Spatial Information Repository

Continuous & reliable geo spatial services

Multi Platform Integration enabling seamless transition between office and field

2014

2017

Isolated

System

Enterprise

System

Gather inputs and tailor solution to your organization

A clear vision of what the change will look like from the onset

Define and Measure Success

Organization wide commitment

Team Composition

Adequate IT infrastructure

Ongoing Continuous improvement

Process documentation & refinement

Discard preconceived notions

Lessons Learned

Esri UC 2017

Esri UC 2017

Glenn Clingenpeel, Executive Manager, Trinity River Authority of TexasBob Ayensu, GIS Manager, Trinity River Authority of Texas