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University Parking
Dr. Bob HarkinsAVP Campus Safety and Security
AGENDA
GovernancePhilosophyParking Management SystemsParking MechanicsRevenue ControlEnforcement
University Governance
Understand Your CampusCommitteesRules / Flexibility
Parking Philosophy
Parking PhilosophyPathfindingStakeholdersCo-missioningEmpoweringSWOTModeling
Parking Philosophy
VisionMissionValuesGoalsObjectivesMetrics
Parking Philosophy
Vision Where are we going Statement of truth Clear and direct Touch hearts and minds Authentic Tangible Common ground Passionate delivery
Parking Philosophy
Mission Process may be as important as the
end product Understand the mission of the
echelons above your level What is critical to their success Deal with the four basic human needs
• Economic or money• Social or relationships• Psychological or growth• Spiritual or contributions
Parking Philosophy
ValuesHow will we act?•Attitude
What is important to our organization?•Desired Results
CAPIT
Parking Philosophy
GoalsStatements that
describe what a unit is going to achieve
Broad statements about what the unit is trying to accomplish
Parking Philosophy
ObjectivesStatements that
describe what a unit is going to achieve
Identify specific measurable activities or tasks that the unit will undertake
Parking Philosophy
MetricsMeasurements that will be
used to monitor progress toward achieving an objective
Parking Management Systems
What do you want?Must define business
practicesIn house / off the shelf?CostsSecurityTransformation / installation
Parking Management Systems
The University of Texas System Data Base Revenue Tracking Permits Vehicle Data Citations System Special Events Other Uses
Parking Management Systems
Do we sell permits on line? Do you hate that time of year? Do you have long lines at the start of
the academic year or busy season? Are you spending too much time on:
• Data entry?• Process paper?• Keeping track of permit issue?
Provide customer access 24/7 Allow staff to focus on important
tasks
Parking Management Systems
Advantages Assign based on current business practices and
rules Uniform instructions Consistent process Easy to control the number of permits Reduce hands-on management Collection citation payment prior to purchase of
a permit Save data entry and build a data base to track
process Enhance your bottom line
Parking Management Systems
Lessons Learned There will be frustrations There will be errors Initially there is a big demand for phone support There must be a clear confirmation of the
completed purchase Clearly defined permit qualifications Web application must work on all platforms /
browser types Address payment type options Identify areas that will generate unnecessary
phone calls
Parking Management Systems
Lessons Learned Get the word out Application must be secure Make certain buyer can only apply once Don’t allow buyer to complete the purchase
without providing and e-mail address Make certain there are groups outside
“parking” that test the system Try to break the application Look for “park speak” Test with credit cards by running a credit card TEST, TEST, TEST, TEST, TEST
Revenue Control
Cigar Box
OrTechnology
Revenue Control
Where there is cash or goods there is the threat of Fraud.
Cash System Cashiers Equipment Permit Parking Procedure Manuals Audits Mine your data
Parking MechanicsParking Geometrics
Peak / Off Peak Size Angle
Parking for those with Disabilities ADAAG Size of spaces Van / Wheel Chair spaces Clearances Signage Accessibility Path
Parking MechanicsLighting
Standards Types of lamps
Security Access Emergency Phones / Blue Lights Cameras
Environmental Impacts Requirements by local zoning Special events Maintenance
Parking Enforcement
Why do we enforce? Clear critical areas Safety and security Increase space availability
AuthorityCitationsNumbers paid / unpaidAppeals
Sustained / Denied Warning Voids
Parking Enforcement Ticket Enforcement Personnel
Coverage Consistency Understandable instructions Education Equipment
Appeals What do Appeals tell you? Policy Level of approval Quick resolution Communicate results
Parking Enforcement Data (DMV) Collecting the fine
Invoice• E-mail• Postal mail
Payment • Web• In person
Outside Collection Agency Bar / Registration Hold Immobilization Devices
Parking Enforcement
Citation Status Summary
Lessons Learned
Develop policies Communicate
Be fair and consistent Communicate
Look at the entire process Communicate
Develop options Communicate
University Parking
Dr. Bob HarkinsAVP Campus Safety and Security