UNIT: 1 INTRODUCTION TO HUMAN RESOURCE MANAGEMENT

DNYANSAGAR ARTS AND COMMERCE COLLEGE, BALEWADI, PUNE – 45

Subject: HUMAN RESOURCE MANAGMENT Subject code:405 Classs: SYBBA

PROF. CHHAYA D. KHOKRALE www.dacc.edu.in

UNIT: 1

INTRODUCTION TO HUMAN RESOURCE MANAGEMENT

Q:1)Resources and capabilities that serve as a source of competitive advantage for a firm over

its rivals are called _______________.

Sol:

A:) core competency

B:) core c..competence

C:) competitive advantage

D:) competency

Correct: A

Q:2 )Human Resource planning is compulsory for ______________.(

Sol:

A:) effective employee development programme

B:) base for recruitment

C:) base for selection policy

D:) all of these

Correct:. D

Q:3)Job analysis, HR planning, recruitment, selection, placement, inductions and internal

mobility are few important functions which come under the heading of______________ of

HRM.

Sol:

A:) integration function

B:) development




C:) maintenance(

D:) procurement function

Correct: D

Q:4)Directing is one of the important functions of HRM which comes under___________.

Sol:

A:) managerial function

B:) operative function

C:) technical function

D:) behavioural function

Correct: A

Q:5)Whom does Human relation approach refer to?

Sol:

(A:) Worker, who should be given humanly treatment at work.

B:) Mutual cooperation between employer and employee in solving the common problems.

C:) Integration of people into a work situation that motivates them to work together to achieve

productivity and also economic, psychological and social satisfaction.

(D:) None of the above

Correct:. C

Q:6 )Which of the following is a method of collection of information for job analysis?

Sol:

A:) Questionnaire method

B:) Ratio analysis

C:) Optimisation models




D:) Trend analysis

Correct: (A

Q:7)___________ provides information on the human attributes in terms of education, skills,

aptitudes, and experience necessary to perform a job effectively.

Sol:

A:) job description

B:) job specification

C:) job analysis

D:) job evaluation

Correct: B

Q:8)Who laid the foundation of HRM practice?

Sol:

A:) Elton Mayo

B:) Roethlisberger and Dickinso

C:) Peter Drucker and Douglas McGregor

D:) David C. McClelland.

Correct:. C

Q:9)How HRM has become a highly specialised job?

Sol:

A:) It is concerned with obtaining and maintaining a satisfied work force.

B:) It maximises the output and satisfaction of the employees

C:) Promote group satisfaction and individual development.

D:) Optimum utilisation of man-power by motivation and improving the efficiency.




Correct: B

Q: 10Job specification includes _____________.

Sol:

A:) Physical characteristics

B:) Psychological characteristics

C:) Personal characteristics

D:) all of thesis.

Correct: D

Q:11) TQM’s major emphasis is on___________ .

Sol:

A:) Product quality

B:) Company profitability

C:) Customer delight

D:) Employee training

Correct: A

Q:12)Ability to perform exceptionally well and increase the stock of targeted resources within

the firm is called ___________.

Sol:

A:) productivity

B:) efficient

C:) effective

D:) competency

Correct: D




Q:13)What is the scope of HRM?

Sol:

A:) Training and development of employees for their growth.

B:) Maintenance of good industrial relations and workers’ high morale for higher productivity

C:) Further researches in behavioural science, new ideas in man, management and advances in

the field of training and development

D:) None of the above.

Correct:. C

Q:14)What is the importance of controlling?

Sol:

A:) Ensure that activities are in accordance with the terms of the plan.

B:) An important mental process on the part of a manager

C:) Power to influence people’s behaviour

D:) Process of regulating the activities.

Correct:. A)

Q:15)What is a decision in management?

Sol:

(A:) Reaching at a proper conclusion after consideration.

B:) A decision involves choosing of alternatives

C:) A decision is the outcome of a group of people or an individual.


Correct: A




Q:16) An employee-working in a unit or plant who is a citizen of the country in which the unit or

plant is located but where the unit or plant is operated by an organisation headquartered in

another country _____________.

Sol:

A:) Home Country National

B:) Host Country National

C:) Third Country National

D:) Host Country

Correct: B

Q:17)Quantitative Technique refers to-

Sol:

A:) Models, simulation, resource allocation technique.

B:) Waiting line problems and the queuing theory

C:) Gaming and Game theory and Probability theory

D:) All the above.

Correct: D

Q:18) Staffing includes _______.

Sol:

A:) workload estimation

B:) termination

C:) appointments of personnel, placement

D:) all of these

Correct: D




Q:19)To calculate the need for manpower on the basis of the average loss of manpower due to

leave, retirement, death, transfer, discharge, etc. is known as____________.

Sol:

A:) work load analysis

B:) workforce analysis

C:) job analysis

D:) forecasting

Correct: B

Q:20 MPDQ stands for_____________.

Sol:

A:) Management Position Description Questionnaire

B:) Management Process Descriptive Questions

C:) Methods for Personality Development Questions

D:) Modern Positions Developed Qualitatively

Correct: (A

Q:21)What should be the strategy of HRM?

Sol:

A:) Making the long-term and short-term planning.

B:) Planning the optimum level of manpower.

C:) Introducing training programmes to personnel.

D:) All the above.

Correct: D




Q:22)The process of helping unwanted present employees find new jobs with other firms called

_____________.

Sol:

A:) Outplacement

B:) Replacement

C:) Placement

D:) Employment

Correct: A

Q:23) What is the ‘Laissez fair’ view point?

Sol:

A:) A view popularised by Ronssean, Bentham and Hobbes.

B:) A minimum of public intervention in economic activities.

C:) Business enterprise must get opportunity to earn more profits.

D:) The change in the concept of labour from commodity approach to human concept.

Correct: B

Q:24) How can we understand the nature of human factor?

Sol:

A:) Through determinants of human behaviour

B:) According to the behaviour of people at work

C:) The way the management influences an individual and a group.

D:) Through the study of human behaviour in organisation.

Correct: B




Q:25) Trend analysis is a ______________

Sol:

A:) Forecasting technique

B:) Skills inventory

C:) Job analysis technique

D:) Markov analysis

Correct: A

Q:26) The factual statement of the duties and responsibilities of a specific job is known as

_____________.

Sol:

A:) job description


C:) job analysis

D:) job evaluation

Correct: A

Q:27) HRM is not a one shot deal?

Sol:

A:) Fayol

B:) Taylor

C:) Terry

D:) McFarland

Correct: C




Q:28) Skills inventory, replacement charts, Markov analysis, regression analysis all are types of

____________.

Sol:

A:) redundancy plan

B:) training plan

C:) retention plan

D:) forecasting methods

Correct: D

Q:29) Trade unions and employee association, Industrial relation, employee participation and

empowerment are procurement functions of a manager which comes under________.

Sol:


B:) procurement function

C:) development function


Correct: A

Q:30). Quality improvement is_____________.

Sol:

A:) a team effort

B:) achieved by quality inspector

C:) zero things gone wrong

D:) tough job, and not possible

Correct: B




Q:31).“Human resource management” involves the elements of

Sol:

A:) planning, organising, and controlling

B:) planning, organising and coordinating

C:) leading, directing and coordinating

D:) all of the above

Correct: D

Q:32) The procedure in which relevant information relating to a job and its requirements is

systematically discovered and noted is

Sol:

A:) job analysis


C:) job classification

D:) job evaluation

Correct:. A

Q:33) Career development involves

Sol:

A:) conscious determination of career aspirations and potentialities of employees and matching

them with the organisation’s needs

B:) providing counselling to students to choose their careers

C:) providing information to students about opportunities of employment

D:) determining the potentialities of students for a suitable career

Correct: A




Q:34)When an employee expresses organisationally desired emotions during interpersonal

transactions, then it is known as_______________ .

Sol:

A:) emotional labour

B:) displayed emotions

C:) felt emotions

D:) moods

Correct: A

Q:35) Job evaluation essentially seeks to

Sol:

A:) determine the relative worth of various jobs in an organisation in monetary terms

B:) evaluate the performance of employees on their respective jobs

C:) evaluate the importance of various jobs in the organisation

(D:) establish the hierarchy of various jobs in the organisation

Correct: A

Q:36) Grievance redressed, discipline, collective bargaining are_______________ of HRM.

Sol:


B:) procurement function

C:) development function)


Correct: A




Q:37). ______ is an objective assessment of an individual's performance against well-defined

benchmarks.

Sol:

A:) Performance Appraisal

B:) HR Planning

C:) Information for goal identification

D:) None of the above

Correct:: A

Q:38)What is linked with performance appraisal?

Sol:

A:) Job Design

B:) Development

C:) Job analysis


CorrectC

Q:39)Which of the following is an alternate term used for performance appraisal?

Sol:

A:). Quality and quantity of output

B:) Job knowledge e

C:) Employee assessment


Correct: C




Q:40) Match the following general applications of performance assessment with their specific

purposes

Sol:

A:) Administrative Uses/ Decisions ----- A. Performance Feedback

B:). Documentation --------------------- B. Lay – offsIII

C:) Organisational Maintenance/ Objectives ---- C. Helping to meet legal requirements

D:) Developmental Uses ----- D. Evaluation of HR systems

a. I-C, II-D, III-B, IV-A

b. I-B, II-C, III-D, IV-A

c. I-B, II-C, III-D, IV-D

d. I-A, II-B, III-D, IV-C

ANSWER: b.

Q:41) Which of these is the main purpose of employee assessment? Sol:

Sol:

A:) Making correct decisions

B:) To effect promotions based on competence and performance

C:) Establish job expectations


CorrectB

Q:42) To effect promotions based on competence and performance

Sol:

A:) Ensures legal compliances

B:). Minimising job dissatisfaction and turnover




C:) Improves performance

D:) All of the above

Correct:: D

Q:43) From the strategic point of view, in which three categories can an organisation be

grouped?

Sol:

A:) Defenders

B:) Prospectors

C:) Analysers


Correct::D.

Q:44) Successful defenders use performance appraisal for identifying ____________.

Sol:

A:) Staffing needs

B:) Job behaviour

C:) Training needs


Correct:: C

Q:45) Analysers tend to emphasise both ______ and _______ and employee extensive training

programmes.

Sol:

A:) Skill building and skill acquisition

B:) Current performance and past performance




C:) Strategy and behaviour


Correct:A.

Q:46)What do successful analysers tend to examine?

Sol:

A:) Division and corporate performance evaluation

B:) Current performance with past performance

C:) Ideal appraisal process


Correct:B.

Q:47) ______ is an objective assessment of an individual's performance against well-defined

benchmarks.

Sol:

A:) Performance Appraisal

B:) HR Planning

C:) Information for goal identification

D:). None of the above

Correct: A

Q:48) )What is linked with performance appraisal?

Sol:

A:) Job Design

B:). Development

C:) Job analysis





Correct: C

Q:49) Which of the following is an alternate term used for performance appraisal?

Sol:

A:) Quality and quantity of output

B:) Job knowledge

C:) Employee assessment


Correct:C

Q:50) Match the following general applications of performance assessment with their specific

purposes

Sol:

A:) Administrative Uses/ Decisions ----- A. Performance Feedback

B:) Documentation --------------------- B. Lay – offsIII

C:) Organisational Maintenance/ Objectives ---- C. Helping to meet legal requirements

D:) Developmental Uses ----- D. Evaluation of HR systems

a. I-C, II-D, III-B, IV-A

b. I-B, II-C, III-D, IV-A

c. I-B, II-C, III-D, IV-D

d. I-A, II-B, III-D, IV-C

Correct: B




UNIT:2

EMPLOYEE COMPENSATION

Q: 1) Compensation can be _____ benefits.

Sol:

A:)Monetary

B:) Non-monetary

C:)both ‘a’ and ‘b’


Correct: C

Q:2)-Wages represents _____ rates of pay.

Sol:

A:)Hourly

B:) Daily

C:)Weekly

D:) Monthly

Correct: A

Q:3)-_______ are also called ‘payments by results’.

Sol:

A:)allowances

B:) claims

C:)incentives

D:) fringe benefits




Correct: C

Q:4)-Incentives depends upon

Sol:

A:)productivity

B:) sales

C:)profits


Correct: D

Q:5)-The following is paid only at the time of employees exit after serving more than five years

Sol:

A:)Perquisites

B:) Claims

C:)Gratuity

D:) Allowances

Correct: C

Q:6)-The following is a perquisite.

Sol:

A:)Club membership

B:) Provident fund

C:)Medical allowance

D:) Group insurance

Correct: A




Q:7)-‘A behaviour which has rewarding experience is likely to be repeated’ is postulated by

Sol:

A:)Reinforcement and expectancy theory

B:) Equity theory

C:)Agency theory


Correct: A

Q:8)A fair day work for fair day pay’ denotes a sense of _______ felt by employees.

Sol:

A:)Responsibility

B:) Equity

C :) Happiness

D :) Respect

Correct: B

Q:9)The remuneration system needs to meet the following type(s) of equity

Sol:

A:)Internal

B:) External

C:)Individual


Correct: D




Q:10)Which of the following factor influence(s) employee compensation?

Sol:

A:)Labour market

B:) Cost of living

C:)Labour unions


Correct: D

Q:11)Match the following

Sol:

A:)Business strategy Compensation strategy

B:) A. Invest to grow 1. Stress on cost control

C:)B. Manage earnings – protect markets 2. Stimulate entrepreneurialism

D:) Harvest earnings – reinvest elsewhere 3. Reward management skills

The correct answer is

A-1, B-2, C-3

A-2, B-1, C-3

A-2, B-3, C-1

A-3, B-1, C-2

Correct: C




Q:12)Any compensation plan must be

Sol:

A:)Understandable, workable, acceptable

B:) Reasonable, workable, acceptable

C:)Understandable, feasible, acceptable

D:) Understandable, workable, compensable

Correct: A

Q:13)The following is not a part of remuneration model

Sol:

A:)Job description

B:) ob evaluation

C:)Job hierarchy

D:) Job analysis

Correct: D

Q:14)Elitist remuneration systems are prevalent among

Sol:

A:)Well established firms

B:) Companies with mature products

C:)Companies with limited competition


Correct: D




Q:15)In organized industrial establishments pay review takes place once in ____ years.

Sol:

A:)three

B:) Seven

C:)Ten

D:) Fifteen

Correct: A

Q:16)Equal remuneration Act 1976, prohibits discrimination in matters relating to

remuneration on the basis of

Sol:

A:)Religion

B:) Region

C:)Sex


Correct: D

Q:17)The following is not a concept of wage

Sol:

A:)Daily wages

Minimum wages

C:)Fair wages

D:) Living wages

Correct: A




Q:18)-_______ can be fixed by comparison with an accepted standard wage

Sol:

A:)Minimum wages

B:) Fair wages

C:)Living wages


Correct: B

Q:19)A ______ must be fixed considering the general economic conditions of the country.

Sol:

A:)Minimum wages

B:) Fair wages

C:)Living wages


Correct: C

Q:20)In India, _____ wage is determined mainly for sweated industries

Sol:

A:)Minimum

B:) Fair

C:)Living

D:) Standard

Correct: A




Q:21) Human Resource departments are______________

Sol:

A:)line departments

B:) authority department

C:)service department

D:) functional department

Correct: C

Q22) What is human factor?

Sol:

A:)Micro and macro issues of socioeconomic factor.

B:) Interrelated Physiological, Psychological and Socio-ethical aspects of human being

C:)The entire concept of human behaviour


Correct: B

Q:23)Job Analysis is a systematic procedure for securing and reporting information defining a

______________.

Sol:

A:)specific job

B:) specific product

C:)specific service

D:) all of these

Correct: A




Q:24)What are the factors responsible for the growth of HRM?

Sol:

A:)Development of scientific management and awakened sense of social responsibility.

B:) The problem of how the available human resource could effectively minimise the cost and

maximise the production.

C:)Technical factors, awakening amongst workers, attitude of the government, cultural and

social system.

D:) All the above.

Correct:. C

Q:25) Which among the followings describe the skills that are available within the company?

Sol:

A:)Human Resource inventory

B:) HRIS

C:)Skills inventory

D:) Management inventories

Correct: A

Q:26) Who has defined personnel management as a field of management which has to do with

planning and controlling various operative functions of procuring, developing, maintaining and

utilising labour force?

Sol:

A:)Harold Koontz

B:) Gluck

C:)Michael Julius

D:) Filippo




Correct: (c)

Q:27)Resources and capabilities that serve as a source of competitive advantage for a firm over

its rivals are called _______________.

Sol:

A:)core competency

B:) core competence

C:)competitive advantage

D:) competency

Correct: A

Q:28)During the lay off period, the employer has to pay ____ of the basic wages.

Sol:

A:)One fourth

B:) Half

C:)Three fourth

D:) One third

Correct:B

Q:29)involves a one to one discussion between the participant and administrator.

Sol:

A:)Counselling

B:) Training

C:)Motivation


Correct:A




Q: 30)appraisal done separately will provide feedback on the potential of these managers.

Sol:

A:)Potential

B:) Managerial

C:)General

D:) Administrative

Correct: A

Q:31)Point system and factor comparison methods are placed under such category

Sol:

A:)Non-quantitative job evaluation

B:) Quantitative job evaluation

C:)Any of the above

D:)All of the above

Correct:B

Q:32)-________ system stresses on discipline and there is simplicity in the form.

Sol:

A:)Merit rating

B:) Point rating

C:)Both ‘a’ and ‘b’

D:)None of the above

Correct:A




Q:33)Stephen Knauf defined HRA as “the measurement & ________ of Human organisational

inputs such as recruitment, training experience & commitment

Sol:

A:)Qualification

B:) Accounting

C:)Development


Correct:A

Q:34) key HR role in the firm will be multidisciplinary consulting around

Sol:

A:)Individual

B:) Team

C:)Business unit


Correct:D

Q:35)Under ______ method, common factors to all the jobs are identified.

Sol:

A:)Point

B:) Merit

C:)Factor comparison

D:) Ranking

Correct:A




Q:36)The following are the key factors of the new economic policy.

Sol:

A:)Privatization

B:) Market friendly state

C:)Liberalisation


Correct:D

Q:37)During which of the following stage, the firm plans the proposed changes into practice

Sol:.

A:)Clarification

B:) Monitoring

C:)Assessment

D:) Design

Correct :D

Q:38)uring which of the following stage, the firm identifies and confirms the overall business

direction

Sol:

A:)Clarification

B:) Monitoring

C:)Assessment

D:) Design

Correct:A




Q:39)The ________ role is to ensure the deserving managers should get appropriate

opportunities for job Rotation.

Sol:

A:)Reviewer

B:) Assessor

C:)Administrator

D:) Employer

Correct::A

Q:40)The process of the feedback is made up of __ phases

Sol:

A:)4

B:) 5

C:)6

D:) 7

Correct: B

Q:41)The three phases of recruitment process are

Sol:

A:)Planning, Implementing, Evaluating

B:) Planning, Implementing, Screening

C:)Planning, Implementing, Enrichment

D:) Planning, Screening, Evaluating

Correct::A




Q:42)The role of the organisation in career planning is to introduce & strengthen systems to

ensure ________ of employees

Sol:

A:)Career progression

B:) Self-development

C:)Economic Development

D:) Skill enhancement

Correct: A

Q:43). Perception of human assets as higher risk investment is a barrier to

Sol:

A:)HRM

B:) SHRM

C:)HRP

D:) Economy

Correct: B

Q:44)SHRM was first time evolved in the year

Sol:

A:)1964

B:) 1974

C:)1984

D:) 1994

Correct: C




Q:45)The primary source of competitive advantage in SHRM is

Sol:

A:)people

B:) pattern

C:)technology

D:) Process

Correct: A

Q:46)advantages of Outsourcing doesn’t include

Sol:

A:)Avoid over staffing

B:) Avoid difference in HRM

C:)Reduce cost

D:) none of the above

Correct: D) None of the above

Q:47)________ are the resources that provide utility value to all other resources.

Sol:

A:)Finance

B:) Men

C:)Machine

D:) Capital

Correct: B




Q:48)Which of the following is not a component of SHRM

Sol:

A:)Process

B:) Pattern

C:)Procedure

D:) People

Correct: C

Q:49)SHRM develop an organizational culture that fosters

Sol:

A:)innovation

B:) flexibility

C:)competitive advantage

D:). All of the above

Correct: D

Q:50)SHRM is the linkage between the human resource strategy and _______________

Sol:

A:)Organizational Goal

B:) corporate-level strategies

C:)Organizational Policies


Correct: B




Q:51)SHRM Considers people as a strategic resource for attaining

Sol:

A:). Organizational Goal

B:) Organizational Objectives

C:)Competitive advantage

D:) Top Position in the market

Correct: C




UNIT:3

INTRODUCTION TO HRM PRAC.WORKERS PARTICIPATION IN MANAGMENT

Q:1) Which is not a mode of Workers’ Participation in Management?

Sol:

A:) Works Committee

B:) Employee Stock Option Plan

C:) Joint Management Council

D:) Joint Committee for Policy Formulation

Correct; B

Q: 2 )Which of the following is not a bipartite body?

Sol:

A:) Works Committee

B:) Canteen Committee

C:) Safety Committee

D:) Standing Labor Committee

Correct; D

Q: 3) Which one of the following is not a tripartite body?

Sol:

A:) Indian Labor Conference

B:) Standing Labor Committee


D:) Minimum Wages Advisory Board




Correct:C

Q: 4) Under whose regime as Union Labor Minister, majority of codes were evolved by the

Central Government?

Sol:

A:) V.V. Geri

B:) Glutaral Nanda

C:) Kandahar Desai

D:) Bundeswehr Dubey

Correct; B

Q: 5) Assertion (A): In the post economic reforms era Indian business houses initially had to

take strong decisions in terms of cost cutting measures and human resource rationalization.

Reason (R): Economic reforms opened up markets and allowed foreign direct investment

causing the domestic industry to compete on uneven level playing ground.

Sol:

Codes:

A:) (A) is right, but (R) attributed is wrong.

B:) (A) is wrong, but (R) is right.

C:) Both (A) and (R) are wrong.

D:) (A) is right and (R) is attributed is logical.

Correct; D

Q: 6) During whose tenure as Prime Minister, the Economic Reforms in India were initiated?

Sol:

A:) Smt. Indira Gandhi




B:) Rajiv Gandhi

C:) Dr. Man Mohan Singh

D:) Dr. P.V. Narasimha Rao

Correct; D

Q: 7) Which of the following practices lead to democracy in trade unions?

Sol:

A:) Regular meeting

B:) Fair and timely elections

C:) Audit of accounts of union

D:) All the above

Correct; D

Q: 8) The trusteeship approach to industrial relations was advocated by:

Sol:

A:) Karl Marx

B:) Max Weber

C:) Allan Flanders

D:) Mahatma Gandhi

Correct; D

Q: 9)Which one of the following is not a principle of labour legislation?

Sol:

A:) Principle of Protection

B:) Principle of Social Justice




C:) Principle of Social Security and Welfare

D:) Principle of Reasonable Standard of Living

Correct; D

Q: 10) Which part of the Indian Constitution divides jurisdiction for enactment of Labor

Legislations?

Sol:

A:) Distribution of Legislative Power

B:) Directive Principles of State Policy

C:) Fundamental Rights


Correct; D

Q: 11) Which of the following is not a mode of Workers’ Participation in Management?

Sol:

A:) Works Committee

B:) Employee Stock Option Plan


D:) Joint Committee for Policy Formulation

Correct:C

Q: 12) Which of the following is not a bipartite body?

Sol:

A:) Works Committee

B:) Canteen Committee

C:) Safety Committee




D:) Standing Labour Committee

Correct; d

Q: 13) Which one of the following is not a tripartite body?

Sol:

A:) Indian Labor Conference

B:) Standing Labor Committee


D:) Minimum Wages Advisory Board

Correct; C

Q: 14) Under whose regime as Union Labour Minister, majority of codes were evolved by the

Central Government?

Sol:

A:) V.V. Giri

B:) Guljarilal Nanda

C:) Khandubhai Desai

D:) Bindheswari Dubey

Correct; ;B

Q: 15)Assertion (A): In the post economic reforms era Indian business houses initially had to

take strong decisions in terms of cost cutting measures and human resource rationalization.

Reason (R): Economic reforms opened up markets and allowed foreign direct investment

causing the domestic industry to compete on uneven level playing ground.

Sol:

A:) (A) is right, but (R) attributed is wrong.




B:) (A) is wrong, but (R) is right.

C:) Both (A) and (R) are wrong

D:) (A) is right and (R) is attributed is logical.

Correct; ;D

Q: 16) During whose tenure as Prime Minister, the Economic Reforms in India were initiated?

Sol:

A:) Smt. Indira Gandhi

B:) Rajiv Gandhi

C:) Dr. Manmohan Singh

D:) Dr. P.V. Narasimha Rao

Correct; D

Q: 17)Which of the following practices lead to democracy in trade unions?

Sol:

A:) Regular meeting

B:) Fair and timely elections

C:) Audit of accounts of union

D:) All the above

Correct; B

Q: 18) As per the Factories Act "Adult"means a person who has completed ...... year of age.

[Sec 2(a)]

Sol:

A:) Fifteenth




B:) Sixteenth

C:) Seventeenth

D:) Eighteenth

Correct: D

Q: 19) As per Factories Act, "Child" means a person who has not completed his ....... ......Year

of age. [Sec 2(c)]

Sol:

A:) Fourteenth

B:) Fifteenth

C:) Sixteenth

D:) Eighteenth

Correct:B

Q: 20) The trusteeship approach to industrial relations was advocated by:

Sol:

A:) Karl Marx

B:) Max Weber

C:) Allan Flanders

D:) Mahatma Gandhi

Correct; A

Q: 21) Which one of the following is not a principle of labour legislation?

Sol:








Correct;;D.

Q:22)The exhaustion suffered by an individual due to continuous exposure to a stress

causing situation is normally known as

Sol:

A:) Entrapment

B:) Tiredness

C:) Irritability

D:) burn-out

Correct;:D

Q:23)is a scientific and systematic effort to modify the characteristics of an

Sol:

A:) employee's job.

B:) Job redesign

C:) Time-out

D:) Mentoring

d) Employee empowerment

Correct;:A




Q: 24)The first Factories Act was enacted in

Sol:

A:) 1881

B:) 1895

C:) 1897

D:) 1885

Correct:A

Q: 25) For contravention of provisions of Factories Act or Rules, the occupier shall liable for

Punishment up to

Sol:

A:) 2 years or fine up to RS.1,00,000 or both

B:) 6 months or fine up to 10, 000 or both

C:) 3 three years or fine 10, 000 or both

D:)None of the above.

a) Accounts Manager b) HR manager

c) Manager d) Owner

Correct :C

Q: 26)The applicant / occupier who propose to start the factory should submit the

Sol:

A:) Form No-1

B:) Form No-.2

C:) Form No- 2A




D:) Form No.1 A

d) None of these

Correct;A

Q: 27)Manager of every factory should sent a annual report to the Inspectorate of f factories

containing details like numbers of workers employed, leave with wages, safety officers

, ambulance room, canteen, shelter, accidents in form no ______ on or before 31 st January

Sol:

A:) Form No : 22

B:) Form No: 21

C:) Form No: 25 A

D:) Form No: 25 B

Correct;A

Q: 28)If any employee found violating the section 20 of Factories Act 1947 shall be fine up to

Sol:

A:) Rs.10

B:) Rs.5

C:) Rs.15

D:) Rs.2

Correct: B

Q: 29)When the employee perceives threat in the environment even if there is no such threat

Existing in the environment, it is normally described as a) organizational stressor

Sol:




A:) individual stressor

B:) extra-organizational stressor

C:) Who is less than 18 years

c) Who is more than 14 years

D:) Who is more than 15 years

Correct: A

Q: 30)A person who has ultimate control over the affairs of the factory under Factories Act,

Sol:

1948 is called as _

A:) Occupier

B:) Manager

C:) Chairman

D:) Managing Director.

Correct:A

Q: 31)The exhaustion suffered by an individual due to continuous exposure to a stress

Sol:

causing situation is normally known as

A:) Entrapment

B:) Tiredness

C:) Irritability

D:) burn-out

Correct:D




Q:32)Which one of the following is not a principle of labour legislation?

Sol:





Correct:D

Q:33 )As per Factories Act "Factory" means any premises including the precincts thereof where

or more workers are working or viewer working on any day of the preceding 12 months, and

in any part of which a manufacturing process is being carried on without the aid of power, or

is ordinarily so carried on. [Sec 2(m)] a) 10

Sol:

A:) 50

b) 20

C:) 100

D:)None of the above

where on ------------- or more workers are working or were working on any day of the preceding

12 months, and in any part of which a manufacturing process is being carried out with the aid

of power, or is ordinarily so carried on. [Sec 2(m)(i))

Sol:

A:)

B:) 20




C:) 50

D:) 100

Correct :A

Q: 34) As per the Factories Act "Adult"means a person who has completed ...... yea r of age.

Sol:

A:) Fifteenth

B:) Sixteenth

C:) Seventeenth

D:) Eighteenth

Correct :D

Q: 35) As per Factories Act, "Child" means a person who has not completed his ....... ......Year

Sol:

of age. [Sec 2(c)]

A:) Fourteenth

B:) Fifteenth

C:) Sixteenth

D:) Eighteenth

Correct :B

Q: 36)As per factories act which among the following are true in respect of the definition of a

Sol:

worker'? [Sec 2(1)] "Worker" means a person employed

A:) Directly or by or through any agency (including a contractor




B:) With or without the knowledge of the principal employer

D:) Whether for remuneration or not

4) In any manufacturing process

a) 3 and 4 only b) 1,3 and 4 only

c) 1 and 4 only d) 1,2,3 and4

Correct: D

Q:37) As per Factories Act, 'Factory" means any premises in during the precincts thereo f

Sol:

MCQs - 305HR – Labour Laws Page 2 of 62

A:) A mine subject to the operation of the Mines Ad, 1952

B:) A mobile unit belonging to the Armed Forces of the Union

C:) A railway running shed

D:) A HOTEL, restaurant or eating place


c) 1,2,3 and 4 d) 1,2,4 only

Correct :C

Q:38)As per Factories Act, "----------,, of a factory means the person who has ultimate control

over the affairs of the factory. [Sec 2(n)]

Same should be calculated on .

Sol:

A:) A daily basis or weekly basis, whichever is the prevalent practice

B:) Adaily basis




C:) A weekly basis

D:) A daily basis or weekly basis, whichever is more favorable to the employee Ans:

d (Sec. 55)

a) Manager b) Owner

c) Director

d) Occupier

Correct :D

Q:39)The _____of Railway Production Units have been appointed as "Occupiers" of the

respective units in terms of the provisions of the Factories Ad. 1948. (MC 23)

Sol:

A:) General Managers

B:) Chief Personnel Officers

C:) Chief Mechanical Engineers/ CWM

C:) Chief Security Commissioners

Correct :C

Q:40)The Factories Act imposes the following obligations upon the employer in regard to his

Sol:

workers. [Sec 7 A]

A:) Health

B:) Safety

C:) Welfare

C:) All the above.




Correct: D

Q:41) As per Factories Act "Factory" means any premises including the precincts thereof where

or more workers are working or viewer working on any day of the preceding 12 months, and

in any part of which a manufacturing process is being carried on without the aid of power, or

is ordinarily so carried on. [Sec 2(m)] a) 10

Sol:

A:)

B:) 50

C:) 20

C:) 100

where on ------------- or more workers are working or were working on any day of the preceding

12 months, and in any part of which a manufacturing process is being carried out with the aid

of power, or is ordinarily so carried on. [Sec 2(m)(i))

Sol:

A:) 10

B:) 20

C:) 50

d) 100

Correct:A

Q:42)As per the Factories Act "Adult"means a person who has completed ...... yea r of age.

Sol:

[Sec 2(a)]




A:) Fifteenth

B:) Sixteenth

C:) Seventeenth

D:)Eighteenth

Correct:D

Q:43) As per Factories Act, "Child" means a person who has not completed his ....... ......Year

Sol:

of age. [Sec 2(c)]

A:) Fourteenth

B:) Fifteenth

C:) Sixteenth

D:)Eighteenth

Correct:B

Q:44)As per factories act which among the following are true in respect of the definition of a

worker'? [Sec 2(1)] "Worker" means a person employed Sol:

A:) Directly or by or through any agency (including a contractor

B:) With or without the knowledge of the principal employer

C:) Whether for remuneration or not

D:)In any manufacturing process


c) 1 and 4 only d) 1,2,3 and4

Correct:D




Q:45) As per Factories Act, 'Factory" means any premises in during the precincts thereo f

MCQs - 305HR – Labour Laws Page 2 of 62

Sol:

A:) A mine subject to the operation of the Mines Ad, 1952

B:) A mobile unit belonging to the Armed Forces of the Union

C:) A railway running shed

D:)A HOTEL, restaurant or eating place


c) 1,2,3 and 4 d) 1,2,4 only

Correct :C

Q:46)As per Factories Act, "----------,, of a factory means the person who has ultimate control

over the affairs of the factory. [Sec 2(n)]

Same should be calculated on .

Sol:

A:) A daily basis or weekly basis, whichever is the prevalent practice

b) Adaily basis

C:) A weekly basis


Correct: D

Q:47)A daily basis or weekly basis, whichever is more favourable to the employee Ans:

d (Sec. 55)

A:) Manager




B:)) Owner

C:) Director

D:)Occupier

Correct; D

Q:48) The _____of Railway Production Units have been appointed as "Occupiers" of the

respective units in terms of the provisions of the Factories Ad. 1948. (MC 23)

Sol:

A:) General Managers

B:) Chief Personnel Officers

C:) Chief Mechanical Engineers/ CWM

D:)Chief Security Commissioners

Correct; C

Q:49)The Factories Act imposes the following obligations upon the employer in regard to his

workers. [Sec 7 A]

Sol:

A:) Health

B:) Safety

C:) Welfare

D:)All the above.

Correct:D




Q:50) The employment of young person on dangerous machines shall be prohibited the

Section -------- of Factories Act.1947.

Sol:

A:) Section 21

B:) Section 22

C:) Section 23

D:)Section 24

Correct:C




UNIT: 4

ORGNISATIONAL DEVELOPMENT

Q:1)While describing the individual roles, the ‘role’ is called as:-

Sol:

A:) Individual role

B:) Focal role

C:) Social role


Correct: A

Q:2) process is cyclical and ends, when:-

Sol:

A:) Desired development result is obtained

B:) Plan is implemented

C:) Data is gathered

D:) Problem is identified

Correct:;C

Q:3)The Role Negotiation Technique for group intervention was developed by:-

Sol:

A:) Roger Harrison

B:) Benet and Hailey

C:) both ‘A’ and ‘B’





Correct: D

Q:4) can also be called as a process

Sol:

A:) For performance appraisal

B:) For change of people

C:) For teaching people how to solve the problem


Correct: B

Q:5) People in the organisation should be treated as

Sol:

A:) Important resource

B:) Natural resource

C:) Working capital

(D:) All of the above

Correct: A

Q:6) intervention seminars being conducted in the organizations help to:-

Sol:

A:) Improve overall efficiency

B:) improve productivity

C:) improve morale of the employees


Correct: A




Q:7)Although each organization has its own unique set of challenges, which has proved to be an

effective tool which promotes increased job satisfaction:-

Sol:

A:) Management development tool

B:) Survey feedback tool

C:))- both ‘A’ and ‘B’


Correct: c

Q:8)Cultural intervention concentrates on:-

Sol:

A:) Traditions

B:) precedents

C:) practices


Correct: a

Q:9)Survey feedback system consists of cyclical process, there number being:-

Sol:

A:) Three

B:) Four

C:) Five

D:) Six

Correct: b




Q:10)MBO programme generally consists of:-

Sol:

A:) Four stages

B:) Five stages

C:) Six stages

D:) Seven stages

Correct:D

Q:11)The organizational diagnosis means:-

Sol:

A:) To identify strengths, weaknesses problem areas

B:) To find out discrepancies, between vision and desired future and current situations



Correct: B

Q:12)The team of authors, who called organizational development as, practical application of

science of organization is

Sol:

A:) Pores and Robertson

B:) Foyle and Taylor

C:) Rigger and Benet


Correct:;B




Q:13)It is proved, that people can use their capabilities and creativity if they are provided with:-

Sol:

A:) Adequate opportunities

B:) suitable work climate



Correct:;C

Q:14)Reputation analysis is based on the idea, that:-

Sol:

A:) Hard working workers have reputation

B:) The company should have reputation in the market

C:) Powerful people are known to others


Correct: D

Q:15)During the course of the Organisational Development projects, the internal OD specialists

15.should:-

Sol:

A:) Become increasingly professionalized and be responsible for their own development

B:) Advise the consultant



Correct: D




Q:16)The number of different management approaches for changing entire system, are thought

to be:-

Sol:

A:) Four in numbers

B:) Five in numbers

C:) Six in numbers

D:) Seven in numbers

Correct: C

Q:17)OD was founded on the belief that using behavioural science methods to increase

collaborative problem solving would increase:-

Sol:

A:) Organizational effectiveness

B:) Organizational turnover

C:) Organizational reputation


Correct: : A

Q:18)Quality Circle is basically an idea based on:-

Sol:

A:) American Synthesis on Japanese Idea

B:) Japanese Synthesis of American Idea

C:) German Synthesis on Japanese Idea

D:) American Synthesis on German Idea

Correct:;B




Q:19)The name(s) of the Japanese professor(s) from Tokyo University, who added the notion of

small groups formed to address the problems in their work areas, is:

Sol:-

A:) Kaoru Ishikawa

B:) Moshi Suzuki



Correct: C

Q:20)A known OD conceptualize, has identified prime responsibilities of OD, consultant. The

initiator’s name is:-

Sol:

A:) Taylor

B:) Ishikawa

C:) Posovasky

D:) Argyrols

Correct: s:A

Q:21)While describing the individual roles, the ‘role’ is called as:-

Sol:

A:) Individual role

B:) Focal role

C:) Social role


Correct:;C




Q:22)OD process is cyclical and ends, when:-

Sol:

A:) Desired development result is obtained

B:) Plan is implemented

C:) Data is gathered

D:) Problem is identified

Correct C

Q:23)The Role Negotiation Technique for group intervention was developed by:-

Sol:

A:) Roger Harrison

B:) Benet and Hailey



Correct D

Q:24)OD can also be called as a process:-

Sol:

A:) For performance appraisal

B:) For change of people

C:) For teaching people how to solve the problem


Correct : D




Q:25)People in the organisation should be treated as

Sol:



C:) Working capital


Correct A

Q:26)OD intervention seminars being conducted in the organizations help to:-

Sol:

A:) Improve overall efficiency

B:) improve productivity

(C:) improve morale of the employees


Correct: B

Q:27)Although each organization has its own unique set of challenges, which has proved to be

an effective tool which promotes increased job satisfaction:

Sol:-

A:) Management development tool

B:) Survey feedback tool



Correct: D




Q:28)Cultural intervention concentrates on:-

Sol:

A:) Traditions

B:) precedents

C:) practices


Correct : D

Q:29)Survey feedback system consists of cyclical process, there number being:-

Sol:

A:) Three

B:) Four

C:) Five

D:) Six

Correct :B

Q:30)MBO programme generally consists of:

Sol:-

A:) Four stages

B:) Five stages

C:) Six stages

D:) Seven stages

Correct :D




Q:31)The organizational diagnosis means:-

Sol:

A:) To identify strengths, weaknesses problem areas

B:) To find out discrepancies, between vision and desired future and current situations



Correct :B

Q:32)The team of authors, who called organizational development as, practical application of

science of organization is

Sol:

A:) Pores and Robertson

B:) Foyle and Taylor

C:) Rigger and Benet


Correct :C

Q:33)It is proved, that people can use their capabilities and creativity if they are provided with:-

Sol:

A:) Adequate opportunities

B:) suitable work climate



Correct; A




Q:34)Reputation analysis is based on the idea, that:-

Sol:

A:) Hard working workers have reputation

B:) The company should have reputation in the market

C:) Powerful people are known to others


Correct C

Q:35)During the course of the Organisational Development projects, the internal OD specialists

should:-

Sol:

A:) Become increasingly professionalized and be responsible for their own development

B:) Advise the consultant



Correct C

Q:36)THe number of different management approaches for changing entire system, are

thought to be:

Sol:-

A:) Four in numbers

B:) Five in numbers

C:) Six in numbers

(D:) Seven in numbers

Correct; A




Q:37) OD was founded on the belief that using behavioural science methods to increase

collaborative problem solving would increase:-

Sol:

A:) Organizational effectiveness

B:) Organizational turnover

C:) Organizational reputation


Correct D

Q:38)Quality Circle is basically an idea based on:-

Sol:

A:) American Synthesis on Japanese Idea

B:) Japanese Synthesis of American Idea

C:) German Synthesis on Japanese Idea

D:) American Synthesis on German Idea

Correct: B

Q:39)The name(s) of the Japanese professor(s) from Tokyo University, who added the notion of

small groups formed to address the problems in their work areas, is:-

Sol:

A:) Kaoru Ishikawa

B:) Moshi Suzuki



Correct :B




Q:40)A known OD conceptualize, has identified prime responsibilities of OD, consultant. The

initiator’s name is:-

Sol:

A:) Taylor

B:) Ishikawa

C:) Rosovsky

D:) Argyris

Correct :D

Q: 41) How does training and development offer competitive advantage to an organisation?

Sol:

A:) Removing performance decencies

B:) Deficiency is caused by a lack of ability

C:) Individuals have the aptitude and motivation to learn


Correct :C

Q:42)Which of the following is a benefit of employee training?

Sol:

A:) Improves morale

B:) Helps people identify with organisational goals

C:) Provides a good climate for learning, growth and co – ordination


Correct :B




Q:43)WHOSEse which of the following is a benefit to the individual while receiving training?

Sol:

A:). Creates an appropriate climate for growth, communication

B:) Aids in increasing productivity and/ or quality of work

C:) Satisfies a personal needs of the trainer


Correct : C

Q:44) Which of this is a step in training process?

Sol:

A:) KSA deficiency

B:) Provide proper feedback

C:) Obstacles in the system

D:) Use of evaluation models

Correct D

Q:45)Which of the following is a method used in group or organisational training needs

assessment?

Sol:

A:) Consideration of current and projected changes

B:) Rating scales

C:) Interviews

D:) Questionnaires

Correct :C




Q:46)_________ seeks to examine the goals of the organisation and the trends that are likely to

affect these goals.

Sol:

A:) Organisational Support

B:) Organisational analysis

C:) Person analysis

d. Key skill abilities analysis

Correct : C

Q:47)Which of these is the benefit of needs assessment?

Sol:

A:) Assessment makes training department more accountable

B:) Higher training costs

C:) Loss of business

D:) Increased overtime working

Correct; A

Q:48) Rearrange the steps in training programme.

Sol:

A:) What should be the level of training

B:) What principles of learning

C:) Who are the trainees?

D:) What methods and techniques?

E. Where to conduct the programme?




F. Who are the trainers?

a. ABCDEF

b. DECAFB

c. CADFBE

d. CFDABE

Correct D

Q:49)Which of these is an off – the – job training method?

Sol:

A:) Television

B:) Job rotation

C:) Orientation training

D:) Coaching

Correct: B

Q:50)People in the organisation should be treated as

Sol:



C:) Working capital


Correct A

Documents

UNIT: 1 INTRODUCTION TO HUMAN RESOURCE MANAGEMENT