Unit 12 human resource management

HUMAN RESOURCE HUMAN RESOURCE MANAGEMENTMANAGEMENT

IMPORTANCE OF TRAINING AND DEVELOPMENT ACTIVITIES IN

HOTEL INDUSTRY1HND Assignment Help

IN THIS PRESENTATION WE WILL IN THIS PRESENTATION WE WILL

DISCUSSDISCUSS How to reward employees in order to motivate

and retain them Different types of trainings Difference between training and development Benefits and effectiveness of training The role and need of training

HND Assignment Help 2

What is motivation?What is motivation?• Motivation is the psychological way of

encouraging positive action or behaviour.

• The hotel staff at UKCBC hotel is needed to be motivated so that they do their work in a positive manner.


Theories of motivationTheories of motivation


What is the reason of people’s motivation

Hierarchy of Needs

Theory X and theory Y

How can the people be motivated

Motivation-hygiene Theory

Equity Theory

The hierarchy of needs theoryThe hierarchy of needs theory• This theory was given by Abraham Maslow, who

said that every individual has five different types of needs which can be presented in a hierarchical manner.

• 1. the needs of self-actualization• 2. the needs of the self-esteem• 3. the social needs• 4. the safety needs• 5.The physiological needs


The theory X and the theory YThe theory X and the theory Y• This theory was given by Douglas McGregor, he

says that there are two views on the human beings.

• The theory X which says that the people are passive creature who do not like to work and they try to avoid all types of responsibility, they are needed to be controlled and directed.

• The theory Y says that people are active in nature and they like to work and they desire to succeed.


Motivation-Hygiene theoryMotivation-Hygiene theory• This theory was given by Frederick Herzberg, he

says that two types of factors influence the job satisfaction.

• The first type of factors that lead to satisfaction but even if they are absent then also they do not cause dissatisfaction.

• The second factors are those factors that when they are present they cause dissatisfaction but there absence does not lead to dissatisfaction.


Equity theoryEquity theory• This theory was given by Adams this theory

suggests that people compare their skills, knowledge and their work with their colleagues and they try to out do each other.


The theory that UKCBC hotel should The theory that UKCBC hotel should

applyapply• The most useful theory for UKCBC hotel will be

the theory of the hierarchy of needs theory as this theory tells about the different needs of an individual and which is the most important need.

• UKCBC hotel should have an appraisal scheme in which the best performing employees need to be reward on a monthly, quarterly and yearly basis where they are given recognition and some economic benefit this would motivate the employees in both ways.


Different types of trainingsDifferent types of trainingsThere are basically three types of trainings• Sort by training object• Sort by training location• Sort by training contents


Sort by training objectsSort by training objectsThe training is divided into Three groups: The top management group The supervisory management group The front line employees group The training is based on professional knowledge, technical

competencies and it focuses on improving the working attitudes.


Sort by training locationSort by training locationThis is divided into three locations: In-house training On-the job training Outside training UKCBC hotel should use this type of training

as in a hotel the practical training will be more favourable.


Sort by training contentsSort by training contentsThe trainings are being held for different functions

like: Apprentice training to introduce the new staff to

the general rules of the UKCBC hotel Certification training to give professional

training related to the hotel. Simulation training where practical training is

given by the Human resource management. Hotel training in this training the focus is on

giving service and administration related training.


Difference between training and Difference between training and

developmentdevelopmento Training refers to the basic skills and knowledge which is

given to the employees for a specific job, on the other hand Development refers to the overall growth of an individual in all aspects.

o Training is more task oriented and it is of a short duration.

o Development is more skill oriented and it is a long term going aspect.

o Training is basically given in groups whereas development is based more on the individuals needs.

o Training is more focused on the present requirements whereas the development is based more on the future requirements.

o Training is the means and development is the end to the means.

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The role and need of trainingThe role and need of training• Training plays a very important role in an

organisation especially in a new hotel like UKCBC where the whole staff will be new, the various roles of training are as following:

• To help the employees in doing their functions more efficiently.

• To lessen the number of disasters in the work place.

• To help the employees in operating the work equipments with out any issues.


The role and need of trainingThe role and need of training• To develop the skills of the employees.• To help the employees in gaining practical

knowledge.• To improve the quality of service that would be

given by the UKCBC staff.• To make the staff familiar with the UKCBC hotel

surroundings.


Benefits and effectiveness of training Benefits and effectiveness of training • There will be many benefits of training the staff

of UKCBC hotel and the benefits are as following:

• Higher level of productivity will be achieved as the trainings increase the skills of the staff

• There will be increase in the efficiency of the staff of the UKCBC hotel

• There will be good levels of cooperation between the staffs as the trainings are held in groups.

• Training also helps in increasing the earning capacity of the staff as they are able to do more work in less time.


Benefits and effectiveness of Benefits and effectiveness of

training training • The staffs will be more independent as with

training they will require less supervision• The trainings helps in making the future

managers as the staffs have complete knowledge in regard to the functionality of the hotel

• Trainings also helps in retaining the employees for a long duration


References References

• KENNEDY, john and AKOTIA. 2011. TRAINING AND DEVELOPMENT BASICS. [online]. [Accessed 17 July 2014]. Available from World Wide Web: <http://www.hr.com/en/app/blog/2011/04/training-and-development-basics_gn4fs4ml.html>

• ROBIN. 2013. What’s the difference between “Training” and “Development”? [online]. [Accessed 17 July 2014]. Available from World Wide Web: <http://www.strategichrinc.com/hrblog/2013/06/03/difference-between-training-and-development/ HND Assignment Help 19

http://www.hr.com/en/app/blog/2011/04/training-and-development-basics_gn4fs4ml.html

http://www.hr.com/en/app/blog/2011/04/training-and-development-basics_gn4fs4ml.html

http://www.strategichrinc.com/hrblog/2013/06/03/difference-between-training-and-development/



ReferencesReferences • STRÁNÍKOVÁ, Daniela. 2008. The Role of

Motivation in The Human Ressource. Univerzita Pardubice Fakulta filozofická , (n.d.) (n.d.), pp.1-50.

• XIAO, YANG. 2010. THE IMPORTANCE OF STAFF TRAINING IN THE HOTEL INDUSTRY.



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Unit 12 human resource management