EMOTIONAL INTELLIGENCE (EI)DOES IT MAKE A DIFFERENCE?

Presentation to:British Computer Society PROMS-G

Mark P. Russell Oakhill Consulting Jacqueline Land Jacqueline Land Associates

Jacqueline Land Associates

Contents

Introductions What is Emotional Intelligence (EI)? The 7 Elements BT Global Challenge Research Project So what? Applying Emotional Intelligence Questions/Feedback

Introductions Jacqueline Land

HR Consultant & Executive/Life Coach (member of the Coaching Academy)

Over 15 years experience in Generalist HR and Management Development Service sector

Operated at Management Team level strategic business decision making

BT Global Challenge Research Project

Mark P. Russell Business coach to local SME market Knowledge of different industries & businessesMBA & PRINCE2 qualified Professional membership of CMI, FPB & BCS SiG

Jacqueline Land Associates

Anyone can be angry that is easy. But to be angry with the right person, to the right degree, at the right time, for the right purpose and in the right way that is not easy.

Aristotle

What is Emotional Intelligence (EI)?

Achieving ones goals through the ability to manage ones own feelings and emotions.

. being sensitive to and able to influence other key people ...

being able to balance ones motives and drives with conscientious and ethical behaviour.

Dulewicz & Higgs

The 7 Elements Self Awareness Emotional Resilience Interpersonal Sensitivity Motivation Influence Intuitiveness Conscientiousness

Self Awareness Aware of own feelings Recognises/manages feelings & able to

control their impact

Emotional Resilience Performs consistently under pressure Balances task needs with individual &

team needs Retains focus on a course of action in

the face of criticism

Influence Listens to different perspectives Appreciates alternative positions Persuades others to change a viewpoint Provides rationale for change

Motivation

Drive/energy to achieve clear results Balances short- & long-term goals Pursues demanding goals in the face of

rejection or questioning

Intuition

Arrives at clear decisions & drives implementation when presented with incomplete or ambiguous information

Interpersonal Sensitivity Takes account of needs & perceptions

of others when arriving at decisions Builds awareness & achieves buy-in

to decisions

Conscientiousness Displays clear commitment to a course

of action Matches words and deeds Encourages others to support the

chosen direction Personal commitment in pursuing ethical

solutions to business issues

The 7 Elements Self Awareness Emotional Resilience Interpersonal Sensitivity Motivation Influence Intuitiveness Conscientiousness

BT Global Challenge Research Project

Emotional Intelligence and its impact on Sustained Success

Research ChallengeIdentify factors required to :

Achieve and sustain performance

Retain a loyal and cohesive team

Impact of EI on individual and team performance

Inspiring Performance with Henley Management College &

Research Forum comprising 20 Businesses

What was involved? Quantitative research

using Higgs and Dulewiczs EI Questionnaire

Qualitative research interviews conducted with 12 race skippers, two core crew and two departing leggers from each yacht in every port of call + interviews before and after the race

Interview Facts

Over 550 interviews in 18 months Approximately 825 hours Average 80 interviews per port 3,300 pages of notes Notes of each interview typed into database Database split into evidence of 7 behaviours

Changes in EI Behaviour

Conscientiousness

Intuitiveness Influence

Interpersonal sensitivity Motivation Emotional resilience Self Awareness

Back MiddlePodiumEI Element

Increased Static Decreased

Increase of use of EI

- Conscientiousness3 Intuitiveness2 Influence3 Interpersonal sensitivity- Motivation6 Emotional resilience5 Self Awareness

No. of Skippers who increased use

EI Element

SKILLS AND ATTRIBUTES 3 CLUSTERSIMPACT ON PERFORMANCE

LEADERSHIP ATTRIBUTESIncludingPurposeVisionValuesSupport and trustRecognitionBeliefPerformance focusShared leadershipDistributed leadershipRegulationHumour and funetc..

MANAGEMENT SKILLSIncluding..Agreed goalsAgreed valuesDisciplinePreparation and planningRolesResource managementCommunication mmntKnowledge managementControl ManagementStress managementConflict ManagementDelegationReviewetc

PERSONAL ATTRIBUTESIncluding..Inner PurposeSensingPersonal goalsVulnerabilityValue setIntegrityPersonal StandardsSelf-beliefSelf-motivationSelf-controlSelf-regulationOpennessSelf-developmentPerformance FocusEmotional Intelligenceetc..

Evidence of X Factor

Conflict Management

Resource management

Control Management

Discipline

Performance Focus

Self Motivation

BackMiddlePodiumSkill/Attribute

Evidence of Y Factor

Purpose Recognition Belief Shared Leadership

Vulnerability Openness Sensing Self Control Self Belief Integrity

BackMiddlePodiumAttributes

So what?EI is a powerful predictor of individual success

and organisational advancement and at the higher levels of leadership accounts for

almost all of the success of star performers being at least twice as important as intellectual or technical superiority.

Daniel GolemanWorking with Emotional Intelligence (1998)

Future management skills...

Ability to move a business forward Leading a winning team Effective communication Cultivating networks Dealing with people Handling information

Kelly Services Ltd Survey of Young Professionals on views as to what makes a

good boss

A good judge of character 100% A good listener 89% Recognising people for work well done 89% Prepared to admit mistakes 89% A consistent approach to decision making 89% Motivational 89% Not afraid to deal with issues (inc. dismissal) 89% Readily delegates 85% Open door 85% Understanding customer needs 85%

Applying EI in the workplace

Recruitment and selectionCase studies from Metropolitan Life Canadian Air Force

Working YOUR Emotional Intelligence

How do my emotions impact on my behaviour?

What impact does my behaviour have on others?

How well do I perform under pressure? How much do I consider others when Im

making decisions? How successfully do I influence others to

my point of view?

Conclusion EI does make a difference and may explain

personal and organisational success variance Understanding and managing EI leads to

business performance BT Race Research suggests EI enables

Effective and inspirational leadershipAchieving and sustaining performanceRetaining a cohesive and loyal team

Emotional Intelligence can be developed

Questions/Feedback