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Emotional Intelligence

Components

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Why Leaders Fail

Rigidity: They are unable to adapt to

change. They are unable to take in or

respond to feedback about the traits they

need to change.

Poor Relationships: They alienate those

they work with by being too harshly

critical, manipulative, insensitive, overlydemanding or untrustworthy

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EQ Predicts Top Performance

An analysis of over 300 top-level executives from

15 global companies found that 6 emotional

competencies distinguished stars from average

performers:Influence, team leadership, organizational

awareness, self-confidence, achievement drive, and

leadership.

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What is Emotional Intelligence?

Factors that are related to success in life

Helps us understand why some people

do well in life while others fail

Distinct from IQ (Cognitive Intelligence)

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Emotions are reactions to an object, not

a trait. They are object specific. You

show your emotions when you are happy

about something, angry at someone,afraid of something. Moods, on the other

hand,are not directed at an object.

Emotions, turn into moods, when weloose focus of the object.

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Types of Emotions

Positive primary emotions

love /affection, happiness/ joy /

cheerfulness, surprise/ wonder / shock

Negative primary emotions

fear, sadness, anger, disgust, shame

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Positive impact of optimism on health-

Perseverance

Achievement

Motivation for success Pessimism leads to

Passivity

Failure Social isolation

Even depression

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Definition of EI

The ability to monitor ones own and

others feelings and emotions, to

discriminate among them, and to use this

information to guide ones thinking andaction.

John Mayer. PhD. And Peter Salovey, PhD.

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What EI is not

Cognitive Intelligence (IQ)

Aptitude

Achievement Vocational Interest

Personality

Static - Results can change over time

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Brief History

1936 (Robert Thorndyke) - social intelligence

1940 (David Wechsler) - non intellectiveintelligence

1980 (Reuven Bar-On) - the concept of EQ 1983 (Howard Gardner) - personal

intelligence

1989 (John Mayer & Peter Salovey) -

Emotional Intelligence 1995 (Daniel Goleman) -popularized

Emotional Intelligence

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Emotional Intelligence Framework

Self

Awareness

Who am I & whatare my potential

dev areas?

Social

Awareness

How can Iunderstand &

value others?

Self

Management

How can I regulate

my emotions ?

Social

Skills

How do I build

teams &

relationships?

Awareness

Actions

Self Others

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Self

Awareness

Self-Awarenessthe ability to recognize and understand yourmoods, emotions, and drives (as well as values and goals) aswell as their impact on others. People who have it are neitheroverly critical or unrealistically hopeful.

What am I feeling?What is going on within me?

How does that impact others?

Emotional Awareness: Recognizing ones emotions and their effects

Accurate Self-assessment: Knowing ones strengths andweaknesses

Self-confidence: A strong sense of ones self-worth and capabilities

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eManagement

Self-Regulationthe ability to control or redirect disruptiveimpulses and moods; the propensity to suspend judgmenttothink before acting.

What are my emotional triggers?

Am I accepting responsibility for choosing my own emotionalresponses?

Do I reframe situations from stressful to challenging?

Self-Control: Keeping disruptive emotions and impulses in check

Trustworthiness: Maintaining standards of honesty and integrity

Conscientiousness: Taking responsibility for personal

performance Adaptability: Flexibility in handling change

Innovation: Being comfortable with novel ideas, approaches, andnew information.

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Social

Awareness

The ability to understand the emotional makeup of people; skill intreating people according to their emotional reactions.

Do I express empathy?

How do I recognize and respond appropriately to the emotions of others?

Understanding others: Sensing others feelings and perspectives, and

taking an active interest in their concerns Developing others: Sensing, anticipating, and recognizing others

development needs and bolstering their abilities

Service Orientation: Anticipating, recognizing, and meeting customerneeds

Leveraging diversity: Cultivating opportunities through different kinds ofpeople

Political awareness: Reading a groups emotional currents and powerrelationships

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Social

Skills

Communication

Active Listening

Assertion Conflict mgmt

Interpersonal skills,

Trust and intimacy

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Summary

While all the elements of emotionalintelligence are critical, they are all built onself-awareness.

Learning and change starts with becoming

aware of ourselves. We have to manage ourselves (self-

awareness, self-control, self-motivation) beforewe can manage our relationships with others.

The interactions among self-awareness, self-management, and empathy make diagnosingthe root cause more difficult.