Tracey Turner Perth PH: 0405 491949 Email: guy.tracey@gmail.com

Career Profile

With over 20 years’ experience in the retail industry I have held a variety of positions from Shop Assistant, Third In Charge, Assistant Manager, Manager, Account Manager, Direct Sales and Sales Executive to Branch Manager with companies such as Framers Trading Company Department Store, Hallenstein’s Menswear, Warehouse Clothing Woman’s Wear, Glasson’s Ladies Fashion. I have also been an Account Manager with Bartercard International Barter Network, EC Attwood’s Packaging, Amcor Packaging and Spicers a division of Paperlinx. During this time I received the following awards: Store Manager of the Region, Most Improved Store Performance, and Manager of the Year, Recognition of Management Skills, Recognition of Consistency in Store Presentation and Recognition of Outstanding Performance. I can offer a wide range of transferable skills knowledge and experience including management, leadership, organisation training, innovative problem solving and excellent communication and negotiation.

Skills and Attributes

Strong IT skills including the Microsoft Office Suite and the Sap and Ispek systems for quoting and reporting and Salesforce.com

Well-developed interpersonal and communication skills demonstrated through extensive experience in dealing with clients, customers and other professionals from various backgrounds and cultures. In Retail Management holding quick daily and weekly meetings with my staff to ensure we all have the same end goal in mind

Networking as a member in Business Networking International along with businesses in my industry for local knowledge

Time Management skills with meeting deadlines and time constraints using my dairy and outlook calendar with my reminders making sure I’m always on time and follow up appropriately. I am proactive in my tasks which enables me to get the job done on time, I can achieve this working in a team or individually.

Calm under pressure whilst thinking outside the box to ensure the customer is happy with the end result while maintaining the company’s rules.

Professional Experience

Sales Executive Spicers, Perth WA 2013 – 2015

Responsibilities

Communication via written or verbal contact both with clients and the organisation as well as providing product training with individuals and group presentations

Made cold calls, looking for new business opportunities and add on sales followed with quoting negotiations

Conducted administrative duties including credit control, customer service, being proactive in identifying clients at risk of loss of business or closure. Always following through on quotes and tasks promised to the client, being the first person the client thinks to call for new product solutions

Met targets and expectations of the company while providing 100% face time of value to the client with either promotions or reports on how I can help them in their business

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Achievements

Created a route plan to ensure not just my major clients were productively visited every month but my B’s and C’s also to stop my competitors taking the business

Visited rank reports looking for gaps where there may have been potential to pick up new or lost business, acted upon these findings to win the business

Physically cold called companies asking for their business which was most successful as not only did I win business and brought on new accounts, in many cases the face to face contact is how the business was won

Created a call sheet for each month showing the visits I had achieved which was rolled out to all the sales team members to use. This was a great tool to ensure no clients were missed during my monthly call cycle and what I did each day was productive

Territory Manager Amcor Fibre Packaging Perth WA 2011 – 2013

Responsibilities

Aimed for 100% in delivery in full and on time (DIFOT) by getting the design of the clients cartons and art work correct without error, as well as within the time frame as promised

Implementation of Grow to Win (GTW) ensuring daily planning was done to its fullest potential saving time in travel and down time by implementing a route plan done in geographical area

Managed existing client base to ensure every opportunity was given to every possible sale as well as cold call for new business

Created client forecasting and target reports by understanding my clients business knowing when and where my next sale was coming from, helping me achieve my budgets

Achievements

Achieved budgets required by adding to existing client base through growth and bringing on new business. Successfully negotiated new business through my learnings at Scotwork Negotiating Course

Built relationships with clients and colleagues in order to win more business and enable me to fulfil orders with 100% DIFOT which also helped to win new business through referrals from my existing clients

Networked through company golf days and client functions

Owner Insurance Advisor Personal Risk Management NZ 2007 – 2011

Responsibilities

Gathered clients’ personal information to best advise them on their insurance policies Quoted with computer systems from various different insurance companies to find the best

fit for purpose policy that suited my client Provided reports of the overview purposed cover, and comments on existing policies with

suggestions and recommendations Proceeded with applications to the insurance company and followed up on the underwriting

of the polices and admin staff to ensure policies were approved

Achievements

Grew my business from the ground up into one which was brought by a larger local company

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Produced fit for purpose polices sold which to this day I’m still hearing stories of clients making claims for life saving surgerys the families wouldn’t have been able to afford. Also those who have sadly passed leaving their families enough money behind to be able to pay off their mortgages and pay for their children’s education etc

I went from just selling personal cover to business cover in the last 12 months through networking with BNI to help grow my business

Insurance Advisor ARC Financial NZ 2007

Working as a broker on a part time level I learned the skills required before starting my own business. Worked here while working full time in another role.

Sales Representative EC Attwoods Packaging NZ 2006 – 2010

Achievements

Created a new system in order to be able to track client information on products and sales so in my absence a colleague could pick it up and understand what was happening with each client

Exceeded sales targets by increasing client share of wallet within the clients business and gaining new business from existing client referrals

Achieved the highest margin profit within the company by using my market knowledge to gain that extra dollar where possible while providing a great service and price for my clients

Communicated with suppliers to ensure the best price and delivery terms were met for my clients requirements

Account Manager Bartercard – International Barter Network NZ 2003 - 2004

Being proactive with clients enabled them to barter goods and services using Bartercard Exchange System on business expenses they would normally pay cash for, saving cash in their accounts making them a more profitable / cash rich business.

Divisional Sales Manager Framers Trading Company NZ 2001 – 2002

Part of a management team setting up a new retail department store 6 months prior to opening. My duties included group and individual interviews, merchandising and store set up, stock control, sales to budget wage control, rosters, daily management of staff along with coaching and training making sure everyone was skilled prior to opening then running of my menswear department.

Store Manager Hallenstiens Menswear NZ 1996 – 2001

Being the first female manager I was awarded triple honour of Store Manager of the Region, Most Improved Store Performance and Store Manager of the Year within the first 12 months. Sales targets were met through communication and competition with the team. Bayfair Shopping Centre presented me with the following awards, Recognition of Management Skills twice and Recognition of Consistency in Store Presentation. I was then transferred to another store to improve its turnover from -30+% of budget to a profit of 25% in the first 6 months by getting back to basic’s with the staff and general running of the store; we also prevented store theft. I had staff promoted throughout the company to assistant managers and managers through training and up skilling

Store Manager Warehouse Clothing Woman’s Wear NZ 1994 – 1996

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Achieved store targets with effective merchandising and promotions while teaching my staff to be proactive by engaging customers who entered the store. Trained a small team of staff and provided hands on training and incentives to encourage going the extra mile to achieve the stores budgets.

Store Manager Glassons Ladies Fashion NZ 1992 - 1994

Started as a part time assistant while a young mum, promoted to 3rd In Charge and then shifted with the company to open a new store at the same time being promoted to Assistant Manager; 6 months later promoted to Manager, while in this fast paced successful store, managed up to 16 staff.

Qualifications and Training

Harvard Management Course – training on different skill levels of HR, Communication, Negotiation and Leadership

Scotwork Negotiating Course – training on negotiation by gaining what you want without giving anything away to prevent giving without receiving

Situational Leadership 11- training about change and having to be reactive in some situations showing empathy while achieving the best outcome for all involved

Friedman Group Retail Management Training Camp to promote professionalism in retail sales and management

AFA with Advisor link Qualification enabling me to sell into the insurance market in NZ

Diploma of Management NZ 2005 – 2006

Bay OF plenty Polytechnic, Tauranga NZ

Completed Business Communications, Organisational Management, Computer Concepts and Human Resources

Professional Development and Association Membership 2009 – 2001

Business Network International (BNI) - a network group of professionals with one member per sector / industry. Represented the group in the leadership team for 18 months out of the 2 years, teaching me to network outside of the work place to gain leads and extra business for myself and others in the group. Started new chapter during this time as we grew so much. Trained other members on being a leader in the chapter. We were successful in gaining extra business and shared qualified leads.

Volunteering

Team Manager of my son’s Junior Rugby Team Camp Quality, raising money for kids with cancer through Lorraine Lea Linen by styling and

hosting linen parties to raise such money. I also volunteer my time at Camp Quality supervising and playing with kids to help them have time of being a normal kid for a day.

Referees

Graeme Blake preferred contact phone: 0408 946 286

Alana Collinson preferred contact is either phone or email: Alana_c@xtra.co.nz PH: +64 27 541 6868

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