23705 IH 10 West, Suite 301San Antonio, TX 78257, USA

www.resonanttechnologypartners.cominfo@resonanttechnologypartners.com

+1 210-477-3680 | Work+1 210-477-3690 | Fax+1 866-404-4439 | Toll Free

Manage360° SM

As Simple As Possible

RESONANT TECHNOLOGY PARTNERS

www.ResonantTechnologyPartners.com

TIME TO CHANGE THE ICT EQUATION

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MANAGED SERVICES

RESONANT TECHNOLOGY PARTNERS MANAGED SERVICES FRAMEWORK

Managing the people, processes and tool sets of your information and communications technology (ICT) operations is complex, time-consuming, costly and distracting. Internal systems and capabilities take time to build and are expensive to maintain – particularly in new or specialized domains. Yet, you need to ensure that your ICT runs cost-effectively and meets your evolving business needs. So why not change the equation? Resonant Technology Partners’ Managed services allows you to reallocate resources to your core competency while increasing your technology performance and decreasing technology expense.

Well-delivered managed services can help deal with the day-to-day operations of one or more of your technology domains. To ensure you use a service that fits seamlessly and effectively into your environment, your service provider must be able to manage your technology domain(s) end-to-end, offering technical expertise, service consistency and flexibility across multiple vendors, technologies and geographies.

Our growing managed services portfolio includes several standardized managed services products in specific technology domains – including networks, data centers, security, visual communications, unified communications, collaboration, and cloud services. We can also offer custom managed services based on your specific requirements, delivered through our ICT outsourcing capabilities. We’re constantly building our list of standardized services through the skills, experience and methods we gain over time.

ManageEnd-to-end infrastructure operation and end-user management of hosted or on premise systems. In addition, our consulting and professional services can add value to your business by providing strategy, architecture, implementation and integration services to help plan, build, improve and innovate your technology based business solutions.

CONNECTING PEOPLE AND INFORMATION

Initially launched in 2006 and now in its second generation, our flagship 360o solutions provide a holistic approach to keeping servers and networks operating at peek efficiencies. This is coupled with a rigorous service methodology giving our clients the ability to achieve aggressive service cost recovery for information technology systems.

Implemented by Resonant Technology Partners’ from experience gained over three decades in technology solutions, our 360o framework provides:

24x7x365 Monitoring – Proactive remedying of IT issues affecting any device.

30 Minute Response Time – Support for any ICT concern is a phone call or e-mail away.

Investment Protection – Works with all MS Windows-based devices and any SNMP-enabled device.

Policy-Based Procedures – By applying service policies to your organization, we make sure that the proper attention is given to your most pressing concerns.

Accountability and Shared Risk – All services are calculated up-front, summarized, and charged on a monthly flat-fee basis.

Return on Investment – Typical savings range is 30-50% of technology-related service costs.

Resonant Technology Partners’ management team has been supplying information technology service-enhancing experiences to clients for three decades. We specialize in assisting firms of any industry achieve Fortune 500 technology results.

BACKGROUNDOur commitment to service excellence enables us to uphold a presence in the face of even the most demanding client ICT dilemmas. We continually design, research and develop new consulting processes and procedures, providing us with the ability to adapt solutions easily to suit individual client and market requirements

THE 360° FAMILY OF INFORMATION TECHNOLOGY SERVICE & COST RECOVERY SOLUTIONS

Back-up and disaster recovery services.

Data2

Select from dedicated, virtual, or colocation options fully managed by our engineers.

Host

Procurement services, outright purchase or lease, for all your technology capital expenditures inclusive of warranties, license renewals, and existing contractual obligations.

Systems

Right-sizing the document output fleet to actual business needs, providing optimal business process and fleet support, and establishing continuous optimization – balanced with minimal cost of ownership and environmental impact.

Print

So why has information technology become a headache for most business firms? Why is it so difficult to harness ICT assets to propel additional profit for the organization?

Lack of Qualified Personnel – Technology talent is hard to find.

Impossible Retention Issues – Technology talent, should you find it, is very difficult to retain.

Service Level Agreements – Without a definition of service levels and priorities, technology operations becomes a reactionary force pulled in the direction of the latest company fire drill.

Finger Pointing – In general, IT vendors rarely assume responsibility for anything. What is needed is for one entity to assume responsibility for all aspects of ICT operations.

Lack of CIO-level Guidance – Lack of insight into future technology developments impact capital and operational expenses that could leverage a more profitable outcome for a given initiative.

Resonant Technology Partners would welcome the opportunity to simultaneously improve your company’s information technology efficiency and experience significant savings in the process. Our Strategic Design methodology will typically yield a 40% increase in

ACHIEVE RESULTS WITH 360O

SERVICE AND COST RECOVERY CONSIDERATIONS

the usefulness of your ICT infrastructure. Resonant Technology Partners will give you back control of your ICT environment and allow you to concentrate on your core competencies while we manage and service all aspects of your technology requirements.

Resonant Technology Partners addresses all these obstacles to your ICT successes with our 360° services framework.

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SM

SM

SM

SM

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MANAGED SERVICES

RESONANT TECHNOLOGY PARTNERS MANAGED SERVICES FRAMEWORK

Managing the people, processes and tool sets of your information and communications technology (ICT) operations is complex, time-consuming, costly and distracting. Internal systems and capabilities take time to build and are expensive to maintain – particularly in new or specialized domains. Yet, you need to ensure that your ICT runs cost-effectively and meets your evolving business needs. So why not change the equation? Resonant Technology Partners’ Managed services allows you to reallocate resources to your core competency while increasing your technology performance and decreasing technology expense.

Well-delivered managed services can help deal with the day-to-day operations of one or more of your technology domains. To ensure you use a service that fits seamlessly and effectively into your environment, your service provider must be able to manage your technology domain(s) end-to-end, offering technical expertise, service consistency and flexibility across multiple vendors, technologies and geographies.

Our growing managed services portfolio includes several standardized managed services products in specific technology domains – including networks, data centers, security, visual communications, unified communications, collaboration, and cloud services. We can also offer custom managed services based on your specific requirements, delivered through our ICT outsourcing capabilities. We’re constantly building our list of standardized services through the skills, experience and methods we gain over time.

ManageEnd-to-end infrastructure operation and end-user management of hosted or on premise systems. In addition, our consulting and professional services can add value to your business by providing strategy, architecture, implementation and integration services to help plan, build, improve and innovate your technology based business solutions.

CONNECTING PEOPLE AND INFORMATION

Initially launched in 2006 and now in its second generation, our flagship 360o solutions provide a holistic approach to keeping servers and networks operating at peek efficiencies. This is coupled with a rigorous service methodology giving our clients the ability to achieve aggressive service cost recovery for information technology systems.

Implemented by Resonant Technology Partners’ from experience gained over three decades in technology solutions, our 360o framework provides:

24x7x365 Monitoring – Proactive remedying of IT issues affecting any device.

30 Minute Response Time – Support for any ICT concern is a phone call or e-mail away.

Investment Protection – Works with all MS Windows-based devices and any SNMP-enabled device.

Policy-Based Procedures – By applying service policies to your organization, we make sure that the proper attention is given to your most pressing concerns.

Accountability and Shared Risk – All services are calculated up-front, summarized, and charged on a monthly flat-fee basis.

Return on Investment – Typical savings range is 30-50% of technology-related service costs.

Resonant Technology Partners’ management team has been supplying information technology service-enhancing experiences to clients for three decades. We specialize in assisting firms of any industry achieve Fortune 500 technology results.

BACKGROUNDOur commitment to service excellence enables us to uphold a presence in the face of even the most demanding client ICT dilemmas. We continually design, research and develop new consulting processes and procedures, providing us with the ability to adapt solutions easily to suit individual client and market requirements

THE 360° FAMILY OF INFORMATION TECHNOLOGY SERVICE & COST RECOVERY SOLUTIONS

Back-up and disaster recovery services.

Data2

Select from dedicated, virtual, or colocation options fully managed by our engineers.

Host

Procurement services, outright purchase or lease, for all your technology capital expenditures inclusive of warranties, license renewals, and existing contractual obligations.

Systems

Right-sizing the document output fleet to actual business needs, providing optimal business process and fleet support, and establishing continuous optimization – balanced with minimal cost of ownership and environmental impact.

Print

So why has information technology become a headache for most business firms? Why is it so difficult to harness ICT assets to propel additional profit for the organization?

Lack of Qualified Personnel – Technology talent is hard to find.

Impossible Retention Issues – Technology talent, should you find it, is very difficult to retain.

Service Level Agreements – Without a definition of service levels and priorities, technology operations becomes a reactionary force pulled in the direction of the latest company fire drill.

Finger Pointing – In general, IT vendors rarely assume responsibility for anything. What is needed is for one entity to assume responsibility for all aspects of ICT operations.

Lack of CIO-level Guidance – Lack of insight into future technology developments impact capital and operational expenses that could leverage a more profitable outcome for a given initiative.

Resonant Technology Partners would welcome the opportunity to simultaneously improve your company’s information technology efficiency and experience significant savings in the process. Our Strategic Design methodology will typically yield a 40% increase in

ACHIEVE RESULTS WITH 360O

SERVICE AND COST RECOVERY CONSIDERATIONS

the usefulness of your ICT infrastructure. Resonant Technology Partners will give you back control of your ICT environment and allow you to concentrate on your core competencies while we manage and service all aspects of your technology requirements.

Resonant Technology Partners addresses all these obstacles to your ICT successes with our 360° services framework.

SM

SM

SM

SM

SM

23705 IH 10 West, Suite 301San Antonio, TX 78257, USA

www.resonanttechnologypartners.cominfo@resonanttechnologypartners.com

+1 210-477-3680 | Work+1 210-477-3690 | Fax+1 866-404-4439 | Toll Free

Manage360° SM

As Simple As Possible

RESONANT TECHNOLOGY PARTNERS

www.ResonantTechnologyPartners.com

TIME TO CHANGE THE ICT EQUATION