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Global Team Coaching institute (GTCI)

Practitioner in Team Coaching Program- Complex Adaptive Systems (PERILL) Stream

MODULE 1The Role of a Team Coach

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MODULE 1 – The Role of a Team Coach

"Coming together is a beginning. Keeping together is progress. Working together is success."

– Henry Ford

"No one can whistle a symphony. It takes a whole orchestra to play it.”

– H.E. Luccoc

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MODULE 1 – The Role of a Team Coach

MODULE 1

Our Practitioner journey

Contracting and working in pairs

The discovery and preparation phase

Scoping the assignment

The first session

Building relationships, enhancing learning, distributing leadership functions

Working with the room

Engaging the team with its systems

Disengagement and evaluation

Building your TC business

The Role of the Team Coach

MODULE 2

MODULE 3

MODULE 4

MODULE 5

MODULE 6

MODULE 7

MODULE 8

MODULE 9

MODULE 10

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1. Understand your motivation to become a team coach

2. Know how to decide which intervention a team needs

3. Review of using PERILL with a team

4. Have a clear overview of the team coaching framework

Learning outcomes for Module 1

MODULE 1 – The Role of a Team Coach

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Handout Learning outcome

Assessing your motivation to become a team coach #1

Team coaching vs other types of intervention #2

Is team coaching right for this team? #2

Signs of function and dysfunction #3

Linear, systemic or complex adaptive systemic team interventions #3

Team coaching: A complex adaptive systems approach #3

The team coaching process framework #4

The Team Coaching process – questions for each stage #4

Practicum 1 Case Study & Guidelines All

Finding teams to practice with All

MODULE 1 – The Role of a Team Coach

Handouts for Module 1

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Learning Outcome #1Understand your motivation to

become a team coach

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Exploring your motivation through 20 questions, what are your insights?

MODULE 1 – The Role of a Team Coach

Please, put your answers in the Q&A box

Handout: Assessing your motivation to become a team coach

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Questions?

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Learning Outcome #2How to decide which intervention

the team needs

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MODULE 1 – The Role of a Team Coach

What intervention does a team need?

● Team coaching

● Team building

● Team facilitation

● Consultancy

● 1-2-1 coaching for the team leader

● 1-2-1 coaching for the team members

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MODULE 1 – The Role of a Team Coach

Team coaching v team building

Team building = relationships > collaboration > performance

within the team for the present and near future

Team coaching = awareness & insight > understanding & choices > relationships & processes > performance

within the system for the present and long term future

Handout: How Team Coaching Differs from Team Building

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MODULE 1 – The Role of a Team Coach

Team coaching v team facilitation

Team facilitation is staying with a process.

Team coaching is staying with the conversation.

Handout: Team coaching vs other types of intervention

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MODULE 1 – The Role of a Team Coach

Team coaching v 1-2-1 coaching

● Scope

● Confidentiality

● Reaching decisions

● Conflict

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MODULE 1 – The Role of a Team Coach

Panel Discussion

The tired team“If I’m honest”, says the team leader Flavian, “I’d say that pretty much the whole team demonstrates the Peter Principle. They have been promoted to the point of their incompetence. Technically, they are all very competent. But as managers and leaders… I am constantly asking them why they are spending time doing tasks that their direct reports could do, but that’s their comfort zone. They don’t like strategy work and frankly, they are out of their depth when they try. I did bring in a younger, more visionary member to the team, but she quit after a few months saying she was tired of not getting through to them.”

“It doesn’t help that their job roles don’t involve a lot of task interdependence – they and their own teams don’t need to reference anyone else but me. I am under a lot of pressure from my Exco colleagues and the CEO to “fix” them. Firing them all and starting again would be too disruptive and we are not that kind of company. How can you help?”

Handout: Is team coaching right for this team?

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MODULE 1 – The Role of a Team Coach

Panel Discussion

Consider which (mixture) of approaches would each team benefit from - team coaching, team building, team facilitation and 1-2-1 coaching?

Why?

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MODULE 1 – The Role of a Team Coach

When should you NOT coach a team?

● Is there a reason for them being a team?

● How big is this group?

● Who wants team coaching to happen?

● Do they want to take responsibility?

● How strong is the leader?

● Do they have resources needed for success?

● Are you a stakeholder in the team?

● Do you have a special relationship with any member of a team?

● How deep are the problems of that team?

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Questions?

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Learning Outcome #3Using PERILL with a team

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Purposeand

Motivation

External processes

and systems

Relationships Internal processes

and systems

Learning processes

LEADERSHIP

PERILL: 5 pillars of high performing teams

MODULE 1 – The Role of a Team Coach

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LeadershipQualities &Behaviours (LQB)

Purpose & Motivation

Externally facing processes

Relationships Internally facing processes

Learning

Purpose & Motivation

LQB

Externally facing processes

LQB

Relationships LQB

Internally facing processes

LQB

Learning LQB

How the pillars interlink

MODULE 1 – The Role of a Team Coach

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LQB Purpose & Motivation

Externally facing processes

Relationships Internally facing processes

Learning

Purpose & Motivation

LQB Alignment of values between the team and its key stakeholders

Working enthusiasticallytogether towards shared goals

Clarity of priorities; putting collective priorities before personal

Actively seeking ways to leverage and expand team strengths

Externally facing processes

LQB Strong collaborative relationships with stakeholders

Rapid and effective response to quality issues

Rapid product and service innovation

Relationships LQB High level of psychologicalsafety leads to constant questioning of what we do

People take active responsibility for supporting each other’s development

Internally facing processes

LQB Culture of continuous process improvement

Learning LQB

When the pillars are in alignment

MODULE 1 – The Role of a Team Coach

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LQB Purpose & Motivation

Externally facing processes

Relationships Internally facing processes

Learning

Purpose & Motivation

LQB

Externally facing processes

Stakeholders unclear what you stand for

LQB

Relationships People pursue their own agendas

Conflict with stakeholders; disrespect for stakeholders

LQB

Internally facing processes

Duplication and waste of effort

Quality issues not acknowledged or addressed

People avoid “interfering” in each other’s territory. Large “elephants in the room”.

LQB

Learning Learning focused on the individual not the collective

Slow to innovate People “hoard” knowledge and expertise

Resistance to change

LQB

When the pillars are not aligned

MODULE 1 – The Role of a Team Coach

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LQB Purpose & Motivation Externally facing processes

Relationships Internally facing processes

Learning

Purpose & Motivation

LQB Alignment of values between the team and its key stakeholders

Working enthusiasticallytogether towards shared goals

Clarity of priorities; putting collective priorities before personal

Actively seeking ways to leverage and expand team strengths

Externally facing processes

Stakeholders unclear what you stand for

LQB Strong collaborative relationships with stakeholders

Rapid and effective response to quality issues

Rapid product and service innovation

Relationships People pursue their own agendas

Conflict with stakeholders; disrespect for stakeholders

LQB High level of psychologicalsafety leads to constant questioning of what we do

People take active responsibility for supporting each other’s development

Internally facing processes

Duplication and waste of effort

Quality issues not acknowledged or addressed

People avoid “interfering” in each other’s territory. Large “elephants in the room”.

LQB Culture of continuous process improvement

Learning Learning focused on the individual not the collective

Slow to innovate People “hoard” knowledge and expertise

Resistance to change LQB

The PERILL model in full

MODULE 1 – The Role of a Team Coach

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Linear Systemic Complex adaptive systemic

The tired team?

The merged team?

Linear, systems and complex adaptive systems approaches to teams

MODULE 1 – The Role of a Team Coach

Handout: Linear, systemic or complex adaptive systemic team interventions

Handout: Team coaching: A complex adaptive systems approach

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Questions?

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Learning Outcome #4Overview of the team coaching

framework

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Clutterbuck’s team coaching process framework

MODULE 1 – The Role of a Team Coach

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Scoping and

contracting

Process skills

developmentCoaching

conversationsProcess review

Process transfer

Outcomes reviewPreparation

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Step Team coach’s action & responsibility Team’s action & responsibility

1. Preparation Establish what performance means in this contextEstablish how ready the team is for coaching

Consider willingness and readiness for coaching

2. Scoping and contracting Clarify goals and timescalesHow will we measure the outcomes of coaching?

Understand and commit to specific performance goals – task, learning and behaviour

3. Process skills development Help the team acquire basic skills of learning dialogue Commit to and practice skills of learning dialogue

4. Coaching conversations Lead the coaching dialogue Create reflective space – calm time for coaching dialogue and for subsequent reflection

5. Process review Briefly review coaching process at end of each sessionReview in more depth every third session

Give open feedback about the coaching process, and think about how could they make it more effective

6. Process transfer Assist team to take more leadership of coaching conversation Take more leadership of coaching conversation

7. Outcomes review Assist team to evaluate what has been achieved through coachingGive feedback on team’s presentation to more senior management

Take responsibility for the outcomes of coaching and reporting them back to more senior management.

MODULE 1 – The Role of a Team Coach

Team coaching process framework

Handout: The team coaching process framework

Handout: The Team Coaching process – questions for each stage

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Practical ways to connect with these include:• Networking through your existing clients and connections • Professional associations you are a member of • Associations representing sectors • Your local bank branch, accountants or legal firm

Handout: Finding teams to practice with

MODULE 1 – The Role of a Team Coach

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Questions?

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Next Steps:● Practicum● Q&A Session● Homework & Reading

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MODULE 1 – The Role of a Team Coach

Practicum

In this practicum you will have the opportunity to clarify your expectations and commitments in order to enhance the quality of learning on this Practitioner Program journey and to explore differences between different team interventions.

Also, you will get the opportunity to deepen your understanding in establishing what you might do differently when team coaching, team building, or facilitating a team.

● Guidelines for this process are available in the handout Practicum 1 Case study & Guidelines.

Handout: Practicum 1 Case Study & Guidelines

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In the membership area, you will find documents listed below. Please, read and reflect upon in a written form.

● Six Core Roles of a Team Coach – reflect on the key challenges for the team and for a team coach in fulfilling these roles?

● Competencies of a team coach - reflection● The team coaching process framework - reflection

Module 1 : The Role of a Team Coach

Homework assignments

Reading

● Start reading Coaching the Team at Work 2nd Edition 2020 – chapters 1 & 2● EMCC Global Team Coach Professional Core Standards● PERILL- towards a pragmatic model● Working with the PERILL questionnaire● Ubuntu Team Lenses● Beyond systemic thinking in coaching and team coaching

Thank you for joining us!

Please, join us for

Practicum Sessions on Tuesday 24 November 2020

Q&A Session on Tuesday 1 December 2020.