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The MBTA Occupational Analysis and the DOLI Minnesota Building Officials Survey: A Comparative Analysis Matt Simoneau Ed.D University of Wisconsin-Stout
+ Outcomes
Describe the demographics of construction code professionals
Describe differences and similarities between permit technician and building official subgroups
Discuss challenges and opportunities
Develop strategies to recruit, train, and retain building permit professionals
+ First Round
Gap What they do-what people think they do
What they do-what their job description said they did
Purpose of the study Identify the duties, tasks, knowledge, skills, attitudes, and future
trends of Building Permit Technicians
Define the occupation
Inform hiring managers
Create accurate job descriptions
Identify gaps between what is and what could be
+ The Process
Reviewed job descriptions Note: No existing occupation duty/task inventory
Developed and launched survey Ranks duties & tasks for frequency and importance Demographic information Age Gender Years employed in occupation
Conducted DACUM
Analyzed results
+ Duties and General Areas of Competence
1. Manage Department Workflow
2. Provide Customer Service to Public
3. Provide Administrative Support
4. Maintain Knowledge Base
5. Manage Programs, Processes, and Policies
6. Manage Data
+ Results
Duties and tasks were different than job descriptions
No consistent job title
Aging workforce
Aligned themselves more closely with project managers and building inspectors more than administrative assistants
The knowledge, skills, and abilities set them apart
Technology will play a greater role in the future
+ Before
Permit Technician=Administrative
Assistant
+ After
Administrative Assistant
Program Manager
Building Inspector
+ Second Round
Validated DACUM
Collected additional data DOLI study
66 responses (53 first round)
+ Results from new study
+ The Results- Gender
+ The Results-Age
+ The Results-Highest Level of Education
+ Results-Specific education
Associates Degree
AA Business
Applied Science
Building Technology & Administration Degree
BIT
Judicial Reporting
Administrative Accounting
Technical Diploma
Court Reporting
Welding
Legal Secretary
+ Results-Specific education continued…
Organizational Behavior
Leisure Studies
In process of Leadership Management program
Business with a Management specialization
Liberal Arts
Criminal Justice
Psychology
Construction/Business Administration
Geography
Building Technology
Accounting and Business Administration
Elementary Education
Bachelors Degree /22% Bachelors Degree /22%
+ The Results- Number of years in current Position
+ The Results-Number of years as a Building Permit Technician
+ The Results-Salary
+ The Results- jobs held prior to BPT career
ESCROW ASSISTANT AT A TITLE COMPANY Not construction field related Imaging Lead Legal Secretary/Office Manager Customer Service Representative II License Bureau Monitoring Associate - Data Processing City Clerk Assistant Receptionist at City Hall Archive Data Scanner Office Support Specialist (did a lot of the same duties but didn't have certification) Planning and Zoning Secretary Service Dispatch/Scheduling/Warranty/Permit Tech at an HVAC company Municipal Public Works Admin Assist Office Manager for a solid waster company Administrative Assistant W k d i Ad ti i
Hennepin County Residential Appraiser for Assessor's Office I still hold the position of director of public services. I certified because of the lack of finding qualified personnel part time city employee - utility billing, administrative assistant Business Manager for MassMutual in the St. Paul Agency Office Management for a demolition company Medical Receptionist business manager Cashier Administrative Assistant (Public Sector) Technical Theater Work (Stage Management) Inspector (Independent contractor) Travel Consultant/Book Keeper Legal Secretary for approx. 1-1/2 yrs Buyer Assistant Engineering Secretary deputy city clerk community
+ The results-number of jobs before becoming a BPT
+ Results- Age started as a BPT
+ Results- Current Certifications regarding BPT
+ Results-led you to peruse a job as a BPT
+ Results- Specified reasons to pursue a job as a BPT Promotion within the City
Opening
Job evolved
Had experience in and was familiar with city already
need in department that I manage
it is part of my city Clerk responsibility
Part-time in Building Department and transitioned to Full-Time when Building Secretary retired
duty assigned
Accidental Happenstance
Part of Clerk Responsibilities - Fell into
Hours worked for me
+ Results- when do you plan to leave the profession.
+ Results- frequency of following duties
+ Results-Importance of duties
+ Results-list of duties that were missed or need to be added
Checking Contractor credentials/licensure; issuing trade licenses
Answering phones questions replying to e-mails & processing e-pay permits along with counter & mail requests. Balance daily monies, month end reports including state surcharge (SAC), sewer availability charge reports.
+ Results-Frequency of tasks under “Managing Department Workflow”
+ Results-Importance of tasks under "Managing Department Workflow”
+ Results- frequency of tasks under "Providing Customer Service to the public”
+ Results- Importance of tasks regarding "Providing Customer Service to the Public"
+ Results-Frequency of tasks under "Providing Administrative Support”.
+ Results-Importance of tasks under “Providing Administrative Support”
+ Results-any tasks related to "Providing Administrative Support" that were missed or you think should be added? Respond to phone calls regarding building permits, utility
bills, city streets, policies, etc
+ Results-Frequency of tasks under "Maintaining Knowledge Base"
+ Results-Importance of tasks under “Maintaining Knowledge Base”
+ Results-Frequency of tasks under "Managing Programs, Processes, and Policies"
+ Results-Importance of tasks under "Managing Programs, Processes, and Policies"
+ Results-Frequency of tasks under "Managing Data"
+ Results-Importance of tasks under "Managing Data"
+ RESULTS-Indicate any equipment or tools that are missing from this list that you think should be added. CALCULATOR
Plans scanner, copier
Type Writer, Label Maker
Copier and Code Books
Large scanner to scan large building plans, etc.
File Storage Copier, phone, calculator, large scale scanning equipment, folding machine Copier, Tape Measurer, Ruler, Dictionary, Thesaurus
Label printer
Copier, Credit Card Machine
+ RESULTS- indicate any other attitudes that are missing from this list that you think should be added.
Calm
Confidence
Positive
Dedicated
+ Results- indicate other job titles that are missing from this list that you think should be added.
DEVELOPMENT SERVICES TECHNICIAN
IMAGING SPECIALIST
Office Support Specialist
Department Specialist
City Clerk
Building Inspection Technician, Permit Technician Assistant
City Clerk, City Administrator
Building Secretary (ugh)
+ What's Next?
Needs assessment
+ Comparison-Current Age
Building Officials 55-64
Permit Techs 51-55
+ Comparison-Age Entering Profession
Building Officials 30-39
Permit Techs 41-45
+ Conclusion
Building officials tend to be older, however enter the profession at a younger age
+ Comparison-Years in Profession
Building Officials 40.8%-5-10 years
31.5%-16-25 years
Permit Techs 38.98%-0-5 years
20.34%-6-10 years
+
0.00%
10.00%
20.00%
30.00%
40.00%
50.00%
60.00%
70.00%
80.00%
90.00%
0-15 Years
BO
PT
+ Comparison-Years to leaving the profession
Building Officials 26%-2-5 years
26%-6-10 years
26.9%-11-24 years
BO’s will lose over ¾ of their workforce in the next 24 years
Permit Techs 36%-5-10 years
26.92%-less than five years
17.31% 16-20 years
PT’s will lose over ¾ of their workforce in the next 20 years
+ Comparison-Number of Previous Jobs
Building Officials 86%-1-3
Permit Techs 42.59-3-4
+ Comparison-Educational Experience
Building Official 39%-Associates degree (BIT)
24.9%-Bachelors degree (Other 47%)
4.6%-Masters or above
Permit Tech 14.75%-Associates degree (some BIT, mixed bag)
24.59% Bachelors degree (mixed bag)
3.28%-Masters
+ Comparison-Salary
Building Official 50.1%-$50-$74,999 per year
30.4%-$75-$99,999 per year
Permit Tech 35.59%-$41,000-$50,000
35.59-$51,000-$60,000
+ Comparison-Factors that led to pursuing career
0.00%
5.00%
10.00%
15.00%
20.00%
25.00%
30.00%
35.00%
40.00%
45.00%
Salary/Benefits Respect for the Profession Job Security Family/Friend Suggestion
BO
PT
+ What does this all mean?
BO’s & PT’s enter profession later in life after holding multiple previous jobs (mid-career)
BO’s are slightly older than PT’s and entered the profession at a younger age
Both have large numbers reaching retirement age
The “grey tsunami” is a concern, however, there appears to be a fresh supply of mid-career entrants to both professions
+ What does this all mean?
+ Challenges-BO Survey
Finding qualified staff
Complexity of codes
Pending retirements
Career-field prep training and education
+ What are your challenges?
+ How do we recruit, train, and retain qualified people?
+ The Challenge-Brainstorming
Recruitment
Training
Retaining
+ Thanks!