• Patient SatisfActive Model

• Web-Based Patient-Centered Toolkit (PCTK)

“Patient-facing” Tools “Provider-facing” Tools

The BWH PROSPECT Intervention

Includes a suite of provider and patient-facing tools

• Patient SatisfActive Model

The PROSPECT Intervention

“Provider-facing” Tools

MICU Safety Checklist Tool

Documentation of the rationale for any variation in best practice is required

“Provider-facing” Tools

MICU Safety Checklist Tool

Checklist detail related to mobility and pressure ulcer prevention • Pre-populated with Braden pressure ulcer risk

score and PT consult from EHR • Suitability for participation in mobility efforts is

discussed during rounds and contraindication must be documented

“Provider-facing” Tools

MICU Safety Checklist Tool

Checklist detail related to Foley catheter use and CAUTI prevention • Pre-populated with Foley insertion date from EHR • Rationale for continued use is discussed during

rounds and must be documented

“Provider-facing” Tools

Goals:

1) Accurately and reliably identify care team members

2) Proactively engage providers 3) Consolidate plan of care dialog

into a single, transparent conversation thread

Microblog

“Provider-facing” Tools

Plan of Care Worksheet

Plan of Care Documentation: Problems “unlocked” by provider

are viewable by patient/care partner in the portal

• Improve respiratory status • Prevent skin breakdown • Free of pain • Adequate nutrition

Be comfortable

Get out of bed

I would like my sister to be involved in my care

“Patient-facing” Tools

“Provider-facing” Tools

Patient plan of care documentation in portal is viewed by providers in EHR

Multidisciplinary Plan of Care Platform: Integration of patient/care

partner documentation with EHR

Plan of care documentation: Problems “unlocked” by provider are viewable by

patient/care partner

Problems display in patient portal with

Infobuttons

Infobuttons link patient problems with educational

content

Integration of Routine EHR Plan of Care Provider Documentation with Patient Portal

Patient-Centered ‘Microblog’ Functionality: Integration of Provider Messaging with Patient Portal

Patient Portal: Patient sends a message to the care team.

Provider Portal: Care team can view and respond using ‘patient thread’ and/or ‘provider thread’