Telephonic Comunication

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    TELEPHONIC COMMUNICATION

    BY

    AVADHESH P. BHELE

    &NADEEM SHEIKH

    (1styr MBA-MKT)

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    INTRODUCTION

    h t!"h#$ %s th #st '##$!y s

    #+ #r*! '#$%'*t%#$.

    T!"h#$%' '#$%'*t%#$ ,*s %$tr#' %$

    Astr*!%* %$ 1/ 0st t,# y*rs *+tr %ts %$2y A!3*$r 4r*h* B!!.

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    ADVANTA4ES

    I$st*$t*$#s '#$%'*t%#$/

    I%*t +2*'5/

    E6't% %+ #%' %s "r#"r!y #!*t/

    D%r't %$tr*'t%#$ 2t,$ t,# 2rs h#! *$y "#s%t%#$ %$ th #r7*$%s*t%#$.

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    DISADVANTA4ES

    D"$$t $t%r!y #$ #%' #!*t%#$/

    Th $%s*$' #+ ,r#$7 $2rs/

    N# "r*$$t r'#r $!ss th ss*7 %s

    Th '*!!r *y '*!! %$ %"r#"r '#$%t%#$.

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    PRECAUTIONS TO TAKE........

    B+#r '*!!/

    Dr%$7 th '*!!/

    A+tr th '*!!.

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    PRECAUTIONS TO TAKE........

    B+#r '*!!%$7-

    Ch##s th t% #+ '*!!*''#r%$7 t# th

    #thr "rs#$8s '#$$%$'.

    Ch'5 th $2r 2+#r%*!%$7.

    K" th 9st%#$ r*y2+#r '*!!.

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    PRECAUTIONS TO TAKE........

    Dr%$7 th '*!!-

    Ch'5 ,hthr y# h* thr%7ht "rs#$#$ th !%$.

    Lt y#r %$t%ty 2 5$#,$'!*r!y.

    2 "#!%t. Pt * s%! #$ y#r

    #%'.

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    PRECAUTIONS TO TAKE........

    A+tr th '*!!-

    N#t #,$ th %"#rt*$t"#%$ts.

    T*5 A't%#$/ %+ *$ *'t%#$ %s$'ss*ry.

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    Us%$7 t!"h#$ 6't%!y

    H#! #th"%' #$ %$'h *,*y +r#th #th.

    D#$8t sh#t/ $ %$ !#$7 %st*$''*!!s: s"*5

    "#!%t!y/ '#$;$t!y.

    H* * ss*7 "*/ "$/ t'./r*y.

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    =h*t Y# M*$> T!! th C*!!r>

    ?H@Sh %s #t.??H@Sh %s $#t %$ th #' *t th#$t. =#! y# !%5 t# !* *ss*7 #$ h%s@hr #%'*%!?

    ?I #$t 5$#, ,hr h@sh

    %s.?

    ?H@Sh h*s st"" #t #+ th #'.=#! y# !%5 t# !* * ss*7 #$

    h%s@hr #%'*%!?

    ?H@Sh %s %$ th$s@!*%s r##.?

    ?H@Sh h*s st"" #t #+ th #'.=#! y# !%5 t# !* * ss*7 #$h%s@hr #%'*%!?

    ?H@Sh h*s$t '# %$

    yt.?

    ?I 3"'t h%@hr sh#rt!y. =#! y#!%5 t# !* * ss*7 #$ h%s@hr

    #%'*%!?

    ?Sh@H t##5 th *y #6.??Sh@H %s #t #+ th #' +#r th *y.C*$ s##$ !s h!" y# #r ,#!y# !%5 hr@h%s #%'*%!?

    ?H@Sh #s$t ,*$t t# 2

    %str2.?

    ?H@Sh %s $**%!*2! *t th #$t.=#! y# !%5 t# !* * ss*7 #$

    h%s@hr #%'*%!?

    ?

    C#$rs*t%#$ T'h$%9s

    A''"t*2! Rs"#$ss

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    V#%' M*%!

    V#%'*%! h*s *$y 2$;ts *$ **$t*7s ,h$ s"r#"r!y. H#,r/ y# sh#! $#t h% 2h%$ #%'*%!

    D# N#t:

    M*5 'r '#$ts #r$t%#$ s#'%*!r+r$'s %$y#r ss*7 (%.. I8$*2! t# *$s,r y"h#$ 2'*s I8

    #t "*rty%$7).

    H* s%' "!*y%$7 %$ th2*'57r#$.

    Us !t%"! "#"! ,h$r'#r%$7 th 7rt%$7.

    D#:

    M*5 sr y#r ss*7 %s"#!%t/ %r't/ *$

    2s%$ss!%5.

    M*5 sr y#r ss*7

    '*$ 2 $rst## '!*r!y.

    Rtr$ t!"h#$ '*!!s"r#"t!y

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    Ch'5%$7 Mss*7s *$Rtr$%$7 C*!!s

    Ch'5 y#r ss*7s *%!y *$rtr$ ss*7s ,%th%$ F h#rs.

    R"!y/ +#r,*r/ #r !t ss*7s

    %%*t!y.

    I+ y# +#r,*r * ss*7/ 2 srt# 3"!*%$ t# th "rs#$ t# ,h#

    y# *r +#r,*r%$7 th ss*7

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    THANKIN

    4

    YOU