Telehealth & Telecare – Helping Access PCSCIMP, NOVEMBER 2013

Anne Reoch Clinical lead CVD

SCTT/NHS24

Hardip DevsieHealth Strategy

SGHD

Workshop

• T&T in PC - SLWG• Brief feedback from T&T survey• PC Action Plan• Improving Access – next steps

SLWG – 1)Developing action plan

2) Taking forward priority developments

PC Dev Team

SCTT/NHS 24

eHealth

JIT

PC Action Plan

‘PRIMARY CARE IN THE 21st CENTURY UTILISING TECHNOLOGY TO DELIVER PERSON CENTRED CARE – ACTION PLAN’

SLWG 2 collaborative developments

• KIS development with Scottish Congenital Heart Disease Network

• ?

T&T Survey

• Sent to all practices in Jan 2013• 546 responses • Key findings…..

……..Key Findings

Communications• 65% of responding practices have a website• 81% offer telephone medical advice• 25% use email & SMS to communicate with patients• 48% refer patients to NHS 24 or NHS Inform web sites• 1%-12% refer patients to more specialized sites

…..Key Findings

Patient Access• 20% offer email access to prescription• 43% offer web access to prescription• 95% offer test results by phone• 3% offer electronic access to test results• SMS mainly offered to send appointment /recall reminders• SMS 0% for prescription request• SMS 1% for test results

…..Key findingsCurrent use of videoconferencing (VC)• 13% of practices use for some reason• 3% use it for clinical consultation• 1% are planning to use• 85% not planning to use

…..Key Findings

Videoconferencing (VC)Broadband to allow VC?• 38% not enough broadband • 6% broadband upgrade planned in next year • 53% do not know

•44% stated in free text the reason for not using VC was lack of support at practice or referral site (Mgt and IT)

…..Key FindingsPatient Home Monitoring using TelehealthPractices were asked about their awareness of THM• 42% aware of telehealth home monitoring• 58% not aware of telehealth home monitoring

…..Key Findings

Patient Home Monitoring using TelehealthPractice Interest?• 60% stated they would be interested in use • 40% would not (it is not clear from the survey how many use telehealth

to monitor patients)

…..Key Findings

Telecare• 5% of practices currently participated / collaborated

in Telecare schemes• 72% wanted to know more about Telecare

Next Steps – over to you……..

• Anne.reoch@nhs.net

• Hardip.devsi@scotland.gsi.gov.uk