Telehealth and Telecare Strategy2012-2015

Justine Westwood

BACKGROUND• NHS 24 took on responsibility for SCT in

April 2010• SCT Strategic Framework 2010-2012• NHS 24 took on responsibility for

National Telecare Programme in April 2011

• Telecare Action Plan 2011-2012• NHS 24 Strategy Development 2012

CONTEXT• SGHD 2020 Vision• Quality Strategy• Digital World (SG Digital Strategy; NHS 24 Horizon

Scanning)• Public Sector Finances• Scotland and Health and Demography of Scotland• Christie Commission• SGHD e-Health Strategy (and emerging Citizens e-

Health Strategy)• Health and Social Care Integration• Manifesto commitments (cancer; health inequalities;

early years)• National Telehealth and Telecare Strategy

NHS 24 STRATEGY – RECENT PROGRESS IN PAST 3 YEARS

• Strong performance and delivery• Creativity and innovation• Expansion of and accelerating development

of channels and services• Unscheduled care OOHs now only one of a

wide range of services• Recognised as contributing more to NHS

Scotland and NHS Boards• Reputation of organisation positive

• Telestroke Networks – covering 11 Health Boards• Paediatrics – Unscheduled Care / Decision Support;

Maternity Telehealth• Long Term Conditions – Pulmonary Rehabilitation; Home

Monitoring• Mental Health – Forensic Psychiatry; Dementia Support for

Care Homes• National Infrastructure• Education and Training• DALLAS• Europe – Regional Telemedicine Forum; Momentum; CASA;

pipeline projects

SCTT – RECENT PROGRESS IN PAST 2 YEARS

1. Continue to improve, expand and develop services – expect continued growth in services and channels

2. SFLA/Service Redesign and ‘111’ – huge programmes of change

3. “Multichannel NHS Services” – bigger than just NHS 24

4. Role of NHS 245. Small ‘start up’ to ‘mature medium’ – implications

NHS 24 STRATEGY – KEY MESSAGES FOR NEXT 3 YEARS

KEY MESSAGE (1) – IMPROVE, EXPAND, DEVELOP INCLUDING…

NHS inform Care Information Scotland

CBT Living Life Computerised CBT

Taking Measures MSK

Patient Reminder Service Perinatal Advisory Service

Web cam Web chat

Life Begins @ 40 STV Health Centre

Digital TV SMS text

Facebook Twitter

• NHS in Scotland ‘going multichannel’

• More collective approach across NHS in Scotland (and Health and Social Care; and Public Services)

• More joined up, more focussed, collective effort and ownership

• NHS 24 vital player

• Supporting SGHD

KEY MESSAGE (3) – MULTICHANNEL NHS

SERVICES

internetTV

TelecareFace

2FaceSMS

video

mobile

phone

• National Asset• Delivery of services• Leading• Facilitating• Resource supporting NHS Scotland• Horizon Scanning discipline• Research and Development• Academia and Industry links and partnership• Across Health and Social Care• Across Public Services• Europe• Enterprise• Innovation

KEY MESSAGE (4) – ROLE OF NHS 24

SCTT 2012-2015

SCOTTISH GOVERNMENTNATIONAL TELEHEALTH

AND TELECARE STRATEGY

NHS 24 STRATEGY

SCTT ACTION PLAN

HEALTH BOARDS,LOCAL AUTHORITIESVOLUNTARY SECTOR

OTHER STAKEHOLDERS

NATIONAL TELEHEALTH AND TELECARE STRATEGY

• Reflect Scottish Government’s 2020 vision• Identify vision for Telehealth and Telecare in

Scotland• Identify what success will look like

SCTT Action Plan will ….

• respond to the National Strategy clarifying the contribution SCTT can make;

• respond to the recommendations made by Audit Scotland;

• respond to the requests made by Health Boards and Local Authorities;

• progress well defined opportunities;

Role of the SCTT• Consultation and Facilitation• Sharing of Good Practice• Research and Innovation• Technical Expertise• Support development of new services and service redesign• Programme Management• Sharing information and transferring knowledge• Scotland’s Ambassador for Telehealth and Telecare in Europe

Timescales• NHS 24 Strategy published April 2012

• National Telehealth and Telecare strategy published April 2012

• SCTT Action Plan published May 2012

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