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Telecare and TeleHealth: Towards Service Integration and User Empowerment. Telecare in Kent - Background. KCC: £2.25m investment in Telecare services, promoting security, independence and wellbeing - PowerPoint PPT Presentation
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Telecare and TeleHealth: Towards Service Integration and
User Empowerment
Telecare in Kent - Background
• KCC: £2.25m investment in Telecare services, promoting security, independence and wellbeing
• Telecare not new - multiple existing community alarm providers; environmental control systems already widespread
• Social care / health services must make more use of technology if we are to provide more flexible services for ageing population
Self – Managing
• Chronic Obstructive Pulmonary Disorder (COPD) • Diabetes • Congestive Heart Disease (CHF)
Using:
Unique user friendly interfaces.
Simple telephone connection to the provider via the web.
Customisable, personalised scheduler, reminder and alarm.
Reporting tools include tracking and alerts.
Disease management questions and answers.
Send advice messages to the client.
TeleHealth - a Chronic Disease Management Tool
Telecare in Kent - Experiences• 3 pilot sites in Phase 1, from July 2004; 3 more sites in Phase 2, from July 2006,
now 800+ service users
• ‘Just another tool in the bag’
• Positive feedback from service
users and carers - 93% felt more
independent since Telecare was
installed, and 93% also felt safer in their own homes • Case examples for Telecare and Telehealth
Key Lessons So Far• Response / Support infrastructure
essential to success
• Realising potential of Telecare / Telehealth
means
• Better use of existing resources,
• Improved communication and partnership working between professionals, users and carers, and across agencies, and
• More flexible services focused on
the needs and priorities of service
users and carers
Kent Whole System DemonstratorDH Demonstrator sites: Kent, Cornwall, Newham
Driven by urgent need to demonstrate benefits:• High satisfaction levels for patients, users and carers / families• Efficiencies across the health and social care system• Improved clinical and social care outcomes
Improved integration across the system• Telecare / Telehealth enabling more integrated support for people with long term
conditions and social care needs• Integrated care plans, care pathways and IT systems• Robust evaluation arrangements being put in place to establish true impact of
Telecare / Telehealth
Telecare: The Next 10 Months
• Implementation of Whole System Demonstrator - TC and TH
• Development of wider Adult Services strategies on Self-Directed Support and modernisation of care management services
• Development of final specification followed by market testing exercise (for Telecare support services)
• Procurement and County rollout of Telecare June 2008 as mainstream service option
Telecare Technology Vision – Connecting for Health
Older people
living independently
WWW
Home HubAppliance
GlucoseMeter
Pedometer
Blood-pressure
Cuff
Cholesterol Monitor
MedicationTracking
Single Assessment Protocol Database, Housing Record, Social Care Record
Home AutomationSecurity Wireless Network• Lights• Doors windows• Motion / Activity• Bed• Drawers• Kitchen• Bathroom
Sensornetworks
Care Professionals
Family, friends and volunteers
NHS Care Record
NHS Direct
Telecarer
Care Response Service, Warden etc
Emergency Services
e.g. Text
alerts
The Future• Increasingly sophisticated, interoperable technology• Not a replacement for human contact• Dissemination of learning from WSD
The vision - A future in which: • The public benefits privately from this
expanding market - on the high street
• Wherever you live in Kent, you have
equal access to quality telecare services
• Services are designed around users’ needs, not providers’ convenience
Contacts
Contacts:
Clare SkidmoreTelecare Project Manager
Hazel PriceTeleHealth Project [email protected]
www.kent.gov.uk/telecare
www.kent.gov.uk/telehealth