TechQual+ December 2014 Conference Call Slide Deck

8/10/2019 TechQual+ December 2014 Conference Call Slide Deck

1/19


2/19

Introductions

Timothy M. Chester

Vice President for Information

Technology, University of Georgia

Principal Investigator, Higher Education

TechQual+ Project

[email protected]

http://www.accidentalcio.com

@accidentalcio
http://www.accidentalcio.com/mailto:[email protected]


3/19

Agenda

Data Analysis with Tableau

Continuous Improvement Processes

Questions

Things on the Horizon


4/19

ContinuousImprovement

ProcessesTurning data into action


5/19


6/19

Evangelize

Analyze

Review &

Prioritize

Plan forNext Cycle

Recommend

Communicate

Implement &Monitor

EITS Planning and

Continuous

Improvement Cycle

Data Drives

Decision-making


7/19

Evangelize

Analyze

Review &

Prioritize

Plan for

Next Cycle

Recommend

Communicate

Implement

& Monitor

EITS Planning and

Continuous

Improvement Cycle

Data DrivesDecision-making


8/19

Evangelize

Analyze

Review &

Prioritize

Plan for

Next Cycle

Recommend

Communicate

Implement

& Monitor

EITS Planning and

Continuous

Improvement Cycle

State of Technology

Presentation delivered to keycampus constituents

Provides overview of past

years accomplishments and

upcoming initiatives for the

following year

Fall SemesterData Drives

Decision-making


9/19

Evangelize

Analyze

Review &

Prioritize

Plan for

Next Cycle

Recommend

Communicate

Implement

& Monitor

EITS Planning and

Continuous

Improvement Cycle

Annual TechQual+ continuous

improvement survey distributedto students, faculty, and staff

Approximately 25% of campus

constituents randomly selected

for survey

Facilitated through the Higher

Education TechQual+ Project,

see http://www.techqual.org

MarchData Drives

Decision-making
http://www.techqual.org/


10/19

Evangelize

Analyze

Review &

Prioritize

Plan for

Next Cycle

Recommend

Communicate

Implement

& Monitor

EITS Planning and

Continuous

Improvement Cycle

EITS staff begin analysis of

survey data, for presentation toAssessment & Advisory

Committee

Assessment & Advisory

committee begins reviewing

analysis and formulating

recommendations based on

the survey data

May - AugustData Drives

Decision-making


11/19

Evangelize

Analyze

Review &

Prioritize

Plan for

Next Cycle

Recommend

Communicate

Implement

& Monitor

EITS Planning and

Continuous

Improvement Cycle


Committee formulates andprioritizes recommendations

based on survey data

Recommendations presented

for discussion with key groups

(ITMF, UGANET, etc) who

provide advice on and influence

final recommendations

August - OctoberData Drives

Decision-making


12/19

Evangelize

Analyze

Review &

Prioritize

Plan for

Next Cycle

Recommend

Communicate

Implement

& Monitor

EITS Planning and

Continuous

Improvement Cycle


Committee makes finalrecommendations to Vice

President for Information

Technology


Technology reviews and selects

from recommendations the

campus-wide priorities for the

upcoming year

DecemberData Drives

Decision-making


13/19

Evangelize

Analyze

Review &

Prioritize

Plan for

Next Cycle

Recommend

Communicate

Implement

& Monitor

EITS Planning and

Continuous

Improvement Cycle

Priorities operationalized into

projects and initiatives andmade part of associate CIOs

annual performance review,

status of goals reported to VPIT

quarterly

Priorities reflected in VPITs

annual performance review and

divisions annual report to the

University

February - MarchData Drives

Decision-making


14/19

Evangelize

Analyze

Review &

Prioritize

Plan for

Next Cycle

Recommend

Communicate

Implement

& Monitor

EITS Planning and

Continuous

Improvement Cycle

Assessment and Advisory

Committee plans andformulates survey for release in

March

January - FebruaryData Drives

Decision-making


15/19

Evangelize

Analyze

Review &

Prioritize

Plan for

Next Cycle

Recommend

Communicate

Implement

& Monitor

EITS Planning and

Continuous

Improvement Cycle

Goals, Priorities, Projects, and

Initiatives communicated tocampus through Annual

Planning Memorandum from


Technology

AprilData Drives

Decision-making


16/19

FoundationsTechnology & Services

Operational Best Practices

Change & Project Management

Assessment & PlanningContinuous Improvement Cycle

LeadershipGovernance & Campus Decision-making

Information Technology @ UGA


17/19

Things on the HorizonUpdated Core Survey Instrument for 2014

Available December 22nd, Feedback by January 10th, Available

for Surveys January 12th.

Updated Website Available January 5th

Updated Email Functions, Survey URL Changes, Other Tweaks

from Continuous Improvement Survey

Monthly Conference Calls

Tutorial for New Participants will become Online Workshop

Monthly Conference Calls will become more participant driven

Scheduled will be announced by January 5th


18/19

Questions


19/19

Thank You!

Timothy M. Chester


Technology, University of Georgia

Principal Investigator, TechQual+

Project

[email protected]

http://www.accidentalcio.com

@accidentalcio

Documents

TechQual+ December 2014 Conference Call Slide Deck