TeamTalkMorris & Co’s Newsletter

Issue 5

Get to know your customer.Building a relationship with our customer is an important part of customer service. Ask them what they need from you and from Morris & Co, and then deliver it. Let them know you value their opinions and value them as a person.

Courtesy is key.No matter what, you and employees of MOCO must always be courteous, polite, and friendly to your customers and clients. When anyone in business is rude or discourteous, it reflects on the entire company. Then your customer tells all their friends about the rude behavior and you lose a lot of potential business.

Develop a customer retention program.It’s tough to find new customers and clients. So once you do, give them consistent TLC. Even something as simple as a thank you note does wonders for customer retention. Put some thought into how you can reward your customers for loyalty.

Don’t make mistakes.Mistakes degrade a company’s integrity. Whether it’s a simple invoicing mistake, or a service failure, it’s better to just not make them if at all possible. If you do make a mistake or a problem arises, admit it immediately and make restitution.

Keep your promises.Remember when a person’s word was his bond? For whatever reasons, that just doesn’t seem as

Customer Service

big a deal as it did 30 or 40 years ago. But it should be. Customers expect you to do what you say you’re going to do. Become someone known for keeping their word.

Emphasise value, not price.Value is as much about quality of products for a fair price, as it is about customer service before, during and after a sale.

Be responsive.Respond to requests in a timely manner. Clients need to know that you value them and their business. If you keep them waiting or forget about something you were supposed to do for them, you won’t keep your clients for very long. Follow up with your customers.Contact your customers after the job is finished, or after the purchase is complete and ask them what their experience was like, and if they were satisfied. If they

MedEquip4Kids works with medical staff, community nurses and other registered charities to provide equipment and improve facilities in hospitals. Our policy is to fund items known to improve the care provided to children, but not readily available within the NHS’ limited budgets.

Increasingly, the larger hospitals employ fundraisers to secure extra funds the NHS cannot provide, but smaller hospitals and community teams do not have access to a fundraising officer. It is common to find nurses and paramedics fundraising in their spare time and during their working day.

MedEquip4Kids believe these staff should be focusing on caring for children and the charity’s aim is to fundraise on their behalf. The money raised is spent directly on the items they request and no money is passed on to any third party.

www.medequip4kids.org.uk

The nation’s favourite 10k running event ■Celebrating its 10th staging in 2012 ■City centre route ■Broadcast live on BBC TV from 10:00- ■

12:30pm

Live music from ‘bands on the run’ to ■ keep you motivated every step of the way

Participate, Enjoy and Succeed ■

Thankyou for sponsoring us we raised

Picture of us here.....£1,090£1,090

What does your desk say about

you?The nation’s office workers are suffering from a new form of OCD, suggests research. OCD is the most common of four distinct desk syndromes which emerged from the survey of 1,800 UK workers.

OCD - Organised Clutter-free Desks: A tidy desk equals a tidy mind in the eyes of 36% of workers. Expect neat piles of documents and colour coded files. This is organisation to the extreme and is the only way this group can feel in control of their work-load.

CAD – Casual About their Desks: Making up 34% of today’s workforce, the office CAD likes to keep their desk tidy but doesn’t waste time thinking about it. Pretty relaxed in their attitude to work these employees are likely to have their work/life balance in check.

PMS – Personal Messy Space: For 21% of today’s’ workers, PMS happens more than once a month. This group like to feel at home at their desk, surrounding themselves with pots of hand cream, and clutter which they claim is a reflection of themselves. There’s no harm in it but ask yourself, do you really need to keep every post card you’ve ever received?

SOS – Stuff piled On top of Stuff: The extreme opposite to the OCD, these workers (7%) take messiness to another level, irrationally subscribing to the out of date doctrine of “I’m too busy to tidy my desk” Around 61% of these admit they’ve even found mouldy food items on their drawers, more than a quarter (38%) have faulty stationery on their desks – including pens that have run out of ink, blunt pencils and staplers that don’t work. More than one in 10 (14%) also admit to having at least 20 documents on their desk that could be thrown away. Stop kidding yourself, have a spring clean and see what a difference it makes to how you feel at work.

The Titanic was 888 ½ feet long, or about four city blocks, and was 5,000 tons bigger than a battleship.Like her sister ship, the Olympic, the Titanic was a four funneled vessel, and had eleven decks. The distance from the keel to the top of the funnels was 175 feet. She had an average speed of 21 knots.

The steamship was divided into numerous compartments, separated by fifteen bulkheads. She was equipped with a gymnasium, swimming pool, hospital (with operating room), grill & palm garden and even had its own newspaper which was printed daily.The registered tonnage was 45,000, and the displacement tonnage 66,000. She was capable of carrying 2,500 passengers and a crew of 860.The largest plates in the hull were 36 feet long, weighing 4 1/2 tons each, and the largest steel beam being 4 tons.

The rudder, which was operated electrically, weighed 100 tons, the anchors 15 1/2 each, the center (turbine) propeller 22 tons, and each of the two “wing” propellers 38 tons each. There were more than 2,000 portholes and windows to light the public rooms and passengers cabins.

Nothing was left to chance in the construction of the Titanic. Three million rivets (weighing 1,200 tons) held the solid plates of steel together. To insure stability in binding the heavy plates in the double bottom, half a million rivets, weighing about 270 tons, were used.

Luxurious CabinsNot only was the Titanic the largest steamship afloat but it was the most luxurious. Elaborately furnished cabins opened onto her eleven decks, and some of those decks were reserved as private promenades. One of those suites was sold for $4,350 for the boat’s maiden and only voyage. Similar suites, without the private promenade decks, sold for $2,300.

The Engine RoomThe engine room was divided into two sections, one given to the reciprocating engines and the other to the turbines. There were two sets of the reciprocating kind, one working each of the wing propellers through a four cylinder triple expansion, direct acting inverted engine. each set could generate 15,000 indicated horse-power at 75 revolutions a minute. Practically all of the space on the Titanic below the upper deck was occupied by steam- generating plant, coal bunkers and propelling machinery.

TiTanicGreaTesT ship ever BuilT

How it looks now!

1.Cancelled Lifeboat DrillOriginally, a lifeboat drill was scheduled to take place on board the Titanic on April 14, 1912 - the day the Titanic hit the iceberg. However, for an unknown reason, Captain Smith canceled the drill. Many believe that had the drill taken place, more lives could have been saved.

2.Only SecondsFrom the time the lookouts sounded the alert, the officers on the bridge had only 37 seconds to react before the Titanic hit the iceberg. In that time, First Officer Murdoch ordered “hard a-starboard” (which turned the ship to port -- left). He also ordered the engine room to put the engines in reverse. The Titanic did bank left, but it wasn’t quite enough.

3.The Titanic’s NewspaperThe Titanic seemed to have everything on board, including its own newspaper. The Atlantic Daily Bulletin was printed every day on board the Titanic. The newspaper included news, advertisements, stock prices, horse-racing results, society gossip, and the day’s menu.

4.Lifeboats Not FullNot only were there insufficient lifeboats to save everyone on board, most of the lifeboats that were launched off the Titanic were not filled to capacity. For instance, the first lifeboat to launch, Lifeboat 7 from the starboard side) only carried 24 people, despite having a capacity of 65 (two additional people later transferred to Lifeboat 7 from Lifeboat 5). However, it was Lifeboat 1 that carried the fewest people - only seven crew and five passengers (a total of 12 people) despite having a capacity for 40.

5.Only Two BathtubsAlthough most passengers had to share bathrooms (only the two promenade suites in first class had private bathrooms), third class had it rough with only two bathtubs for more than 700 passengers.

6.Another Boat Was Closer for RescueWhen the Titanic began sending out distress signals, the Californian, rather than the Carpathia, was the closest ship; yet the Californian did not respond until it was much too late to help.

At 12:45 a.m. on April 15, 1912, crew members on the Californian saw mysterious lights in the sky (the distress flares sent up from the Titanic) and woke up their captain to tell him about it. Unfortunately, the captain issued no orders. Since the ship’s wireless operator had already gone to bed, the Californian was unaware of any distress signals from the Titanic until the morning, but by then the Carpathia had already picked up all the survivors. Many people believe that if the Californian had responded to the Titanic’s pleas for help, many more lives could have been saved.

7.Two Dogs RescuedWith the order for women and children first into the lifeboats, plus the knowledge that there were not enough lifeboats for everyone on board the Titanic to be saved, it is a bit surprising that two dogs made it into the lifeboats. Of the nine dogs on board the Titanic, the two that were rescued were a Pomeranian and a Pekinese.

8.The Fourth FunnelIn what is now an iconic image, the side view of the Titanic clearly shows four cream and black funnels. While three of these released the steam from the boilers, the fourth was just for show. The designers thought the ship would look more impressive with four funnels rather than three.

8 Facts about the Titanic

Congratulations

I am pleased to report that:

Sarah has passed the ACA Financial Reporting paper

Congratulations and well done.

0 to 200 in 6 seconds

Bob was in trouble. He forgot his wedding anniversary. His wife was really annoyed.

She told him “Tomorrow morning, I expect to find a gift in the driveway that goes from 0 to 200 in 6 seconds AND IT BETTER BE THERE !!”

The next morning he got up early and left for work. When his wife woke up, she looked out the window and sure enough there was a box gift-wrapped in the middle of the driveway.

Confused, the wife put on her robe and ran out to the driveway, brought the box back in the house.

She opened it and found a brand new bathroom scale.

Bob has been missing since Friday.

Billing A doctor and a lawyer were talking at a party.

Their conversation was constantly interrupted by people describing their ailments and asking the doctor for free medical advice.

After an hour of this, the exasperated doctor asked the lawyer, “What do you do to stop people from asking you for legal advice when you’re out of the office?”

“I give it to them,” replied the lawyer, “and then I send them a bill.”

The doctor was shocked, but agreed to give it a try.

The next day, still feeling slightly guilty, the doctor prepared the bills.

When he went to place them in his mailbox, he found a bill from the lawyer.

Staff ProfilesName: Jordanna Callaghan

Department: General Assistant

Brief career history: Worked at Volkswagen in Chester

as a Receptionist for 2 years

Greatest Achievement:

Still to come

Claim to Fame:

Met Joe Royal and the Everton football team

Hobbies and Interests: Going the gym

Going out on weekends with friends

Going to Everton

Name: Simon Whelan

Department: Payroll

Brief career history:

Section leader Retail

Childrens activity Co-ordinator

Greatest Achievement:

2:1 Degreee in Psychology

Claim to Fame:

Played for Vauxhall Motors / trials at Tranmere

Hobbies and Interests:

Football/Everton

If you would like to add an article in the next newsletter please email me... MPF@moco.co.uk - Mark

A Really Bad Day There was this guy at a bar, just looking at his drink. He stays like that for half of an hour.

Then, this big trouble-making truck driver steps next to him, takes the drink from the guy, and just drinks it all down. The poor man starts crying. The truck driver says, “Come on man, I was just joking. Here, I’ll buy you another drink. I just can’t stand to see a man cry.”

“No, it’s not that. This day is the worst of my life. First, I fall asleep, and I go late to my office. My boss, outrageous, fires me. When I leave the building, to my car, I found out it was stolen. The police said that they can do nothing. I get a cab to return home, and when I leave it, I remember I left my wallet and credit cards there. The cab driver just drives away.”

“I go home, and when I get there, I find my wife in bed with the gardener. I leave home, and come to this bar. And just when I was thinking about putting an end to my life, you show up and drink my poison.”

New addition to the Grice Family!On 10/04/2012 at 7.55pm Pete and his wife Clare welcomed Caitlyn Eve in the Grice fold. Weighing in at 7lb 8oz she’s a little bundle of joy.

A new Apple iPhone 5 release date rumor seems to strongly confirm a September 21st release for the new smartphone. It appears there is a Verizon vacation blackout which falls in line with the previously speculated release dates for Apple’s upcoming device.

According to TechCrunch, a “trusted Verizon employee” confirmed the service provider is having a vacation blackout from September 21st

through 30th. This seems to lend more credibility to those previous rumors suggesting a September 12th announcement by Apple, along with pre-orders of the new iPhone 5, and followed by the September 21 release date.

Staff Training Day

WinnersAlex Nye - Master Chef

Do you have Hay fever?Hay Fever (Allergic rhinitis) is a collection of symptoms, mostly in the nose and eyes, which occur when you breathe in something you are allergic to, such as dust, dander, or pollen.

SymptomsSymptoms that occur shortly after you come into contact with the substance you are allergic to may include:

•Itchy nose, mouth, eyes, throat, skin, or any area•Problems with smell•Runny nose•Sneezing•Tearing eyes

Symptoms that may develop later include:

•Stuffy nose (nasal congestion)•Coughing•Clogged ears and decreased sense of smell•Sore throat•Dark circles under the eyes•Puffiness under the eyes•Fatigue and irritability•Headache•Memory problems and slowed thinking

Morris & Co soCial NetworkiNg

@MocoAccountants

Morris & Co ACCountAnts

Morris & Co soCial NetworkiNg

Funny Pictures

HA HA HA