Team leader job descriptionSupervising, guiding and motivating, team leaders are there to help colleagues work together and ensure theyre delivering good customer service.Ensuringthe staff are happyso the business can run smoothly, youll organise and delegate their workload as well as monitoring them to make sure its done correctly. Depending on the size of the company, your daily tasks could also include: Helping with training and development Completing paperwork Handling complaints (from both staff and customers) Financial responsibilities Ordering stock (where applicable) Helping with promotional events Personnel duties Reporting tosenior level managementBRIEFINGBriefing a team, including defining and allocating tasks, is one of the most important roles of a team leader, the foundation of which requires effective communications perhaps the most important leadership role, and the one that is practised so badly. In terms of task allocation, effective communications would ensure that every team member knows exactly what his job is, and has clearly defined targets and performance standards that are applied and understood. Effective briefing will ensure that every team member knows exactly what is expected of him and how, by successfully achieving individual tasks, it will contribute to the success of the team as a whole. The team will not expect its leader to be a great orator but it will expect him, indeed have a right to expect him, to communicate in a clear, concise and convincing wayMotivation t is important, therefore, that a leader understands the motivational stimuli for each individual member of the team. It is often the case that people who hold a leadership position assume that the principal motivating factor for their staff is money. The fact is that there are a multitude of motivational factors, money being merely one of them. Others include opportunities for development; a sense of achievement; having their status recognised; being part of a successful team; and advancement within their job or careers.ACHIVEMENT It is the leaders role to ensure that his staff are given the opportunity and the resources to achieve the task satisfactorily. And, of course, individual jobs well done contribute to high team morale and hence exceptional customer satisfaction