Sutherland Hospital Administration Restructure · Sutherland Hospital Administration Restructure ... from SESLHD regarding a Sutherland Hospital Administration Restructure. ... medical

Newsletter: 302/2016

Date: 14 July 2016

Distribution: All members Sutherland Hospital

Contact: Your organiser

Sutherland Hospital Administration Restructure Dear Member, Attached is correspondence the HSU has received from SESLHD regarding a Sutherland Hospital Administration Restructure. Member feedback requested The HSU industrial team is currently reviewing the potential impacts of the proposed restructure upon affected employees. We are now seeking feedback, views and comments from our members. Please review the attached documentation and provide comment and feedback by close of business 22nd July. You can submit it by email to [email protected] with subject line Sutherland Administration. HSU organiser and sub-branch involvement Your HSU organiser Glen Pead will be visiting your workplace shortly and convening a meeting to discuss the matter with affected employees. The HSU is also seeking expressions of interest from members to be part of the consultative process as a workplace delegate in any upcoming USCC meetings regarding this proposal. The most effective way to deal with these kinds of proposals is by taking into account the concerns of the group, agreeing on a way forward and presenting that united position to management. Please distribute this newsletter to your work colleagues for their information and comments and encourage them to attend the meeting.

Not a member of the HSU? Now is time to join and have your say! You can join online at www.hsu.asn.au/join-hsu/ or call 1300 478 679 and join over the phone.

A union’s effectiveness and negotiation power strongly depends upon the strength and density of its membership base. Join your work colleagues today by becoming a member of the Health Services Union and help us to continue to protect, build and improve your working life.

In unity,

Gerard Hayes Secretary, HSU NSW/ACT.

mailto:[email protected]?subject=Sutherland%20Administration

https://www.hsu.asn.au/join-hsu/

Position Description

SESLHD District Form F072 TRIM: T13/11212 Revision 11 December 2014 Page 1 AO3 Clerical/Administrative Officer, TSH Emergency Department

Position Details

Position Number: 101059

Position Title: Clerical/Administrative Officer, Emergency Department

Cost Centre: 163058 (Cost) Percentage:

100

Organisation: South Eastern Sydney Local Health District

Location: Caringbah

Facility: Sutherland Hospital

Are multiple Awards relevant to this position?

No

Award: Health Employees Administrative Staff (State) Award

Classification: Administrative Officer Level 3

Registration and Licence requirements:

N/A

Specialty Code: N/A

Vaccination Category: Category A

Responsible to: Clerical/Data Manager, Emergency Department (574279)

Responsible for (staff): Nil

Position Description Approved/Reviewed:

June 2016

Primary Purpose of the Position

South Eastern Sydney Local Health District (SESLHD) is committed to improving the care provided to our patients in line with our vision of Working together to improve the health and wellbeing of our community. Provide a range of administrative and clerical support services to enable the Sutherland Hospital Emergency Department to achieve their objectives in a timely, reliable and efficient manner.

Key Accountabilities

• Provide a range of administrative and clerical support services, selecting the most appropriate method and sequence to ensure delivery of efficient and effective patient/client focused services. Administrative services include but are not limited to: reception duties, paging medical and nursing staff, preparation of patient records relating to the admission, discharge, and transfer of patients, preparation of patient lists, diet sheets and bed statements, ordering of stationary, typing, photocopying, data collection, filing, completion of necessary documentation for all compensable and in-eligible non-admitted registrations, collecting and processes payments for ineligible service fees and obtaining accurate information from patients regarding their private health insurance eligibility and election

• Respond to a range of enquiries (in person and over the phone) providing information and referring enquiries in a confidential, effective and responsive manner, consistently demonstrating a professional attitude to staff, patients and visitors, including in circumstances where they may be in physical and/or emotional distress

• Maintain medical records (including use of electronic systems such as eMR, iPM) and create, store, update and retrieve information ensuring the accurate, confidential and safe storage of information

• Assist senior officers with more complex tasks or projects for example, assisting the ED Clerical/Data Manager with the implementation of strategies to improve business processes in the ED and managing patient complaints in consultation with the appropriate clinician or manager

• Communicate and liaise with members of the ED health care team and other Hospital departments/services to ensure the provision of quality support services



• Participate in Emergency Department initiatives regarding quality improvement, and Work Health and Safety

• Act as an appropriate and effective role model and promote a culture and supporting practices that reflect the organisational values of Teamwork Honesty, Respect, Equity, Excellence, Courage, Commitment, and Caring, through demonstrated behaviours and interactions with patients/clients/employees.

• Maintain responsibilities for personal and professional development by participating in training/education activities, and performance reviews in order to continuously improve the level and quality of service

• All staff are expected to take reasonable care that their actions do not adversely affect the health and safety of others, that they comply with any reasonable instruction that is given them and with any reasonable policies/procedures relating to health or safety in the workplace, as well as notifying any hazards/risks or incidents to their managers.

Key Challenges and Influences

Challenges/Problem Solving:

� Organising daily routines to meet deadlines and responding to problems or conflict. � Attending to the wide variety of day-to-day administrative tasks and resolving them on behalf of the ED

Clerical/Data Manager � Managing enquiries from demanding and/or emotional patients/relatives in a busy Emergency

Department environment where people are often upset or under a high level of stress � Organising the collection of fees in advance for Medicare Ineligible patients attending the Department

Communication:

� Establish and maintain effective communication with all facility staff, patients and visitors at all times. � Communicate with the NUM and Clerical/Data Manager regarding issues as they arise. � Participate in ongoing multi-skilling in other administrative duties as directed. � Attend regular staff meetings and participate in decision-making relevant to the position

Decision Making/Influence:

� Decision making in day-to-day operational matters and escalate more complex issues outside the scope of their position description to the Clerical/Data Manager

� Exercise basic judgement in selecting and applying established principles, techniques and methods to solve problems of a simple nature

� Make decisions within the scope of the role and responsibilities, following established policies and procedures.

� Exercise initiative and problem solving skills in consultation with supervising staff when performing new, complex or critical tasks.

� Deal with matters in a confidential manner. � Allocate time appropriately

Selection Criteria

1. Extensive clerical knowledge and experience performing a wide range of administrative tasks, including reception experience

2. Demonstrated effective customer service skills and the ability to maintain a professional attitude at all times

3. Demonstrated excellent verbal and written communication skills 4. Demonstrated effective interpersonal skills, including the ability to confidently and courteously deal with a

variety of people 5. Demonstrated excellent organisational and time management skills with the ability to work under

pressure in a fast-paced, demanding environment 6. Demonstrated computer literacy and typing skills, including experience using Windows-based software

including databases and experience in using MS Word and Excel 7. Ability to work independently and within a team while promoting positive workplace culture 8. Ability and commitment to work a 24 hour/7-day rotating roster



Employment Screening Checks

� National Criminal Record Check



JOB DEMANDS CHECKLIST

Definitions: *Denotes a critical requirement of the job

Frequency

I Infrequent – intermittent activity exists for a short time on a very infrequent basis

C Constant – activity exists for more than 2/3 of the time when performing the job

O Occasional - activity exists up to 1/3 of the time when performing the job R

Repetitive – activity involves repetitive movements

F Frequent – activity exists between 1/3 and 2/3 of the time when performing the job N/A

Not applicable – activity is not required to perform the job

CR

ITIC

AL

*

PHYSICAL DEMANDS - DESCRIPTION (comment)

FREQUENCY

I

O

F

C

R

N/A

Sitting Remaining in a seated position to perform tasks �

Standing Remaining standing without moving about to perform tasks �

Walking Floor type: even/uneven/slippery, indoors/outdoors, slopes �

Running Floor type: even/uneven/slippery, indoors/outdoors, slopes �

Bend/ Lean Forward from Waist Forward bending from the waist to perform tasks �

Trunk Twisting Turning from the waist while sitting or standing to perform tasks �

Kneeling Remaining in a kneeling posture to perform tasks �

Squatting/ Crouching Adopting a squatting or crouching posture to perform tasks �

Leg/ Foot Movement Use of leg and or foot to operate machinery �

Climbing (stairs/ladders) Ascend/ descend stairs, ladders, steps, scaffolding �

Lifting/ Carrying

Light lifting & carrying – 0 – 9kg � Moderate lifting & carrying – 10 – 15kg � Heavy lifting & carrying – 16kg and above �

Reaching Arms fully extended forward or raised above shoulder � Pushing/ Pulling/ Restraining Using force to hold/restrain or move objects toward

or away from body �

Head/ Neck Postures Holding head in a position other than neutral (facing forward) �

Hand & Arm Movements Repetitive movements of hands & arms �

Grasping/ Fine Manipulation Gripping, holding, clasping with fingers or hands �

Work at Heights Using ladders, footstools, scaffolding, or other objects to perform work

�

Driving Operating any motor powered vehicle �

CR

ITIC

AL

*

SENSORY DEMANDS - DESCRIPTION (comment) FREQUENCY

I

O

F

C

R

N/A

Sight Use of sight is an integral part of work performance e.g. viewing of X-rays, computer screen

�

Hearing Use of hearing is an integral part of work performance e.g. telephone enquiries

�

Smell Use of smell is an integral part of work performance e.g. working with chemicals

�

Taste Use of taste is an integral part of work performance e.g. food preparation �

Touch Use of touch is an integral part of work performance �



CR

ITIC

AL

* PSYCHOSOCIAL DEMANDS – DESCRIPTION (comment) Assisting �

FREQUENCY

I

O

F

C

R

N/A

Distressed people e.g. emergency or grief situations �

Aggressive & uncooperative people e.g. drug/alcohol, dementia, mental illness �

Unpredictable people e.g. dementia, mental illness, head injuries �

Restraining Involvement in physical containment of patients/clients �

Exposure to distressing situations e.g. child abuse, viewing dead/mutilated bodies

�

CR

ITIC

AL

*

ENVIRONMENTAL HAZARDS – DESCRIPTION (comment)

FREQUENCY

I

O

F

C

R

N/A

Dust Exposure to atmospheric dust �

Gases Working with explosive or flammable gases requiring precautionary measures �

Fumes Exposure to noxious or toxic fumes �

Liquids Working with corrosive, toxic or poisonous liquids or chemicals requiring PPE

�

Hazardous substances e.g. dry chemicals, glues �

Noise Environmental/background noise necessitates people to raise their voice to be heard

�

Inadequate lighting Risk of trips, falls or eyestrain �

Sunlight Risk of sunburn exists from spending more than 10 minutes per work day in sunlight

�

Extreme temperatures Environmental temperatures are < 15°C or > 35°C �

Confined spaces Areas where only one egress (escape route) exists �

Slippery or uneven surfaces Greasy or wet floor surfaces, ramps, uneven ground

�

Inadequate housekeeping Obstructions to walkways and work areas cause trips & falls

�

Working at heights Ladders/stepladders/ scaffolding are required to perform tasks �

Biological hazards e.g. exposure to body fluids, bacteria, infectious diseases �



EXPECTED STANDARDS

ALL STAFF LINE MANAGERS AND SUPERVISORS

SENIOR MANAGERS

PATIENT SAFETY, RISK MANAGEMENT AND QUALITY

IMPROVEMENT

Actively participate in patient safety and ongoing quality improvement programs and practices that promote the best possible health outcomes for patients/clients.

Identify, develop, lead and monitor patient safety, risk management and quality improvement programs to improve the operation and promote the best possible health outcomes for patients/clients. Ensure that National Safety and Quality Health Service Standards are met.

Provide governance and strategic direction for the development, implementation and evaluation of patient safety and quality improvement programs that promote the best possible experience and health outcomes for patients/clients. Ensure that National Safety and Quality Health Service Standards are met.

NSW HEALTH CORE VALUES

Act as an appropriate and effective role model and promote a culture and supporting practices that reflect the NSW Health core values of Collaboration, Openness, Respect, and Empowerment, through demonstrated behaviours and interactions with patients, clients and employees.

Assist workers to identify and model specific behaviours and actions that reflect the NSW Health core values of Collaboration, Openness, Respect, and Empowerment, in the workplace.

Uphold the highest standards of professionalism at all times by performing the functions of the role efficiently, economically, fairly, impartially and with integrity and by actively advocating the NSW Health core values of Collaboration, Openness, Respect, and Empowerment, to ensure that Local Health District and Government expectations are met.

NSW HEALTH CODE OF CONDUCT

Read and acknowledge individual responsibilities as determined in the Code of Conduct. Acknowledge the Code of Conduct as a framework for professional behaviour, ethical practice and decision-making. Acknowledge and accept a shared responsibility for ensuring that their own behaviour and the behaviour of colleagues meets the standards outlined in the Code of Conduct. Report and express any workplace concerns fairly, honestly and respectfully.

Ensure workers are provided with a copy of the Code of Conduct upon appointment or reappointment. Provide advice to each worker to ensure they understand their responsibilities under the Code of Conduct. Maintain a record of when this occurred.

Model and encourage behavioural expectations as outlined in the Code of Conduct.

HEALTH AND SAFETY

Actively participate in:

• Hazard identification

• Reporting of risks, near-misses and incidents

• Taking responsibility for own safety

• Development and implementation of Safe Work Practices

• Work Health and Safety (WHS) Consultation processes

• Emergency preparedness

• Professional development

Implement all elements of the SESLHD health and safety management system. Monitor and evaluate the department’s WHS and Injury Management (IM) performance. Actively develop workers’ WHS performance. Report progress toward and barriers to the achievement of Service WHS and IM targets to senior management.

Apply due diligence to known and emergent WHS risks. Actively engage in service WHS planning and reporting. Set WHS and IM performance targets for the Service. Monitor and measure individual departments’ WHS performance against targets.

REGISTRATION AND LICENCES

Maintain registration and licences required for position held.

SESLHD Workforce 2014


SESLHD District Form F072 TRIM: T13/11212 Revision 11 December 2014 Page 1 HSM1, Administration Services Manager

Position Details

Position Number: Replaces 623653

Position Title: Administration Services Manager

Cost Centre: TBA (Cost) Percentage:

100


Location: Caringbah



No

Award: Health Managers (State) Award

Classification:

Health Services Manager – Level 1


N/A

Specialty Code: N/A


Responsible to: Finance and Corporate Service Business Manager (102043)

Responsible for (staff): 10.2 FTE


June 2016


South Eastern Sydney Local Health District (SESLHD) is committed to improving the care provided to our patients in line with our vision of Working together to improve the health and wellbeing of our community. As well as providing high-level administrative support to the Department of Cardiology, this position coordinates and manages the day to day staffing and operations of the broader Administrative Services team, which provides administration support for medical specialties, sub-specialties and outpatient services to facilitate delivery of quality, cost effective services and the achievement of business and service objectives. .


• Allocate work, supervise, develop and coach team members to ensure services are delivered within agreed timeframes, quality standards and budgetary constraints.

• Perform a range of management and administrative tasks, monitoring work priorities to ensure delivery of efficient and effective consumer focused services aligned with business and/or service plan requirements.

• Provide a range of administrative and clerical support services including coordinating appointments for outpatient clinics, preparation of patient records relating to the admission, discharge, and transfer of patients, preparation of patient lists, ordering of stationary and office items, transcribing and typing letters and other documents, photocopying, data collection, and filing, processing of Medicare claims and performing duties relating to billing and revenue collection

• Ensuring effective diary management and coordination of meetings for Department Heads and Staff Specialists including arranging venues, equipment, files and other requirements, minuting meetings,



coordinating conference arrangements for staff specialists, managing staff specialist leave forms, KRONOS data entry

• Participate in human resource management functions including recruitment, orientation, induction, coaching and development of staff in accordance with NSW Health and South Eastern Sydney Local Health District policies and procedures, to ensure effective delivery of administrative and support services for medical specialty departments and outpatient clinics

• Assist with the development and implementation of policies, procedures, standards and practices to ensure delivery of quality administration and clerical support services to departments and outpatient clinics, including in relation to patient billing and revenue

• Build and maintain effective relationships with key internal stakeholders to ensure the delivery of consistent, high quality administrative services and ensure that the health service’s priorities are met.

• Act as an appropriate and effective role model and promote a culture and supporting practices that reflect the organisational values through demonstrated behaviours and interactions with patients/clients/employees.



• Recruit, coach, mentor and performance develop [unit/team] staff, to develop the capabilities of the team to undertake changing roles, responsibilities and to provide for succession within the unit

• Comply with and implement the NSW Health Work Health and Safety Better Practice Procedures by identifying, assessing, eliminating/controlling and monitoring hazards and risks within the workplace, to the extent of delegated authority for the role.



� Managing the day to day work activities of the team and ensuring the necessary skills and experience are available to meet the challenges of a demanding workload.

� Coordinating and allocating staff across roles and departments, given limited resources and the difficulty to predict workloads.

� Monitoring the quality of work generated by team members and providing training as required, given the need to maintain service delivery and a demanding workload.

� Identifying opportunities to streamline and improve administrative processes across departments

Communication:

� Establish and maintain effective communication with all facility staff, patients and visitors at all times. � Work alongside multidisciplinary teams, sharing relevant information in a timely, professional manner to

enhance patient safety and customer care � Internally, the Administration Services Manager is required to communicate regularly with administrative

staff, multidisciplinary teams, Finance and Corporate Services staff, Heads of Department and other services within the Hospital.


� The Administration Services Manager has substantial autonomy in the day-to-day management of staff and other resources of medical specialty departments and outpatient clinics, including determining priorities and schedules for others to achieve work objectives.

� Undertakes straightforward negotiations around timelines for delivery of services.

Selection Criteria

1. Extensive experience in a senior administrative role and the ability to provide high-level administrative

and secretarial support with minimal supervision 2. Demonstrated high-level verbal and written communication skills, interpersonal skills and a strong

customer service approach 3. Demonstrated organisational skills and the ability to problem-solve and take initiative.



4. Ability to develop and manage the performance of staff by monitoring work performance to achieve work objectives, providing ongoing feedback and coaching.

5. Demonstrated knowledge of the health care system and medical terminology 6. Demonstrated ability to develop and implement efficient administrative systems and processes to

provide effective support to medical specialty departments and outpatient clinics 7. Experience servicing committees, including the organisation of meetings, preparation of agendas and

recording of minutes 8. Demonstrated high level of competence and extensive experience in the use of computer applications

including Microsoft Word, Excel, Outlook, KRONOS, Stafflink, eMR, (Scheduler and PowerChart), iPM and Power Billing and Revenue Collection (PBRC)












CR

ITIC

AL

*


FREQUENCY

I

O

F

C

R

N/A











Lifting/ Carrying








�


CR

ITIC

AL

*


I

O

F

C

R

N/A


�


�


�



CR

ITIC

AL

*

PSYCHOSOCIAL DEMANDS – DESCRIPTION (comment)

FREQUENCY



Assisting �

I

O

F

C

R

N/A






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CR

ITIC

AL

*


FREQUENCY

I

O

F

C

R

N/A





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EXPECTED STANDARDS


SENIOR MANAGERS


IMPROVEMENT












HEALTH AND SAFETY















SESLHD District Form F072 TRIM: T13/11212 Revision 11 December 2014 Page 1 AO3 Administration Officer, Medical Secretarial Support

Position Details

Position Number: Various

Position Title: Administration Officer, Medical Secretarial Support

Cost Centre: Various (Cost) Percentage:

100


Location: Caringbah



No




N/A

Specialty Code: N/A

Vaccination Category: Category B

Responsible to: Administration Manager (new position)



June 2016


South Eastern Sydney Local Health District (SESLHD) is committed to improving the care provided to our patients in line with our vision of Working together to improve the health and wellbeing of our community. The Administration Officer, Medical Secretarial Support provides a range of administrative, secretarial and clerical support services to enable medical specialty and sub-specialty departments at the Sutherland Hospital to achieve their objectives in a timely, reliable and efficient manner.


• Provide a range of administrative and clerical support services, selecting the most appropriate method and sequence to ensure delivery of efficient and effective patient/client focused services. Administrative services include but are not limited to: reception duties, coordinating appointments for outpatient clinics, paging medical and nursing staff, preparation of patient records relating to the admission, discharge, and transfer of patients, preparation of patient lists, ordering of stationary and office items, transcribing and typing letters and other documents, photocopying, data collection, and filing, processing of Medicare claims and performing duties relating to billing and revenue collection

• Ensuring effective diary management and coordination of meetings for Department Heads and Staff Specialists including arranging venues, equipment, files and other requirements, minuting meetings, coordinating conference arrangements for staff specialists, managing staff specialist leave forms, KRONOS data entry

• Respond to a range of enquiries (in person and over the phone) providing information and referring enquiries in a confidential, effective and responsive manner, consistently demonstrating a professional attitude to staff, patients and visitors, including in circumstances where they may be in physical and/or emotional distress




• Assist senior officers with more complex tasks or projects for example, preparing and distributing meeting agendas and papers, coordinating and distributing department rosters

• Communicate and liaise with members of the health care team and other Hospital departments/services to ensure the provision of quality support services

• Participate in initiatives regarding quality improvement, and Work Health and Safety






� Organising and prioritising daily routines to meet deadlines and responding to problems or conflict � Attending to the wide variety of day-to-day administrative tasks and resolving them on behalf the

Administration Manager or Department Staff � Managing enquiries from demanding and/or emotional patients/relatives � Ability to adapt to new and changing business processes, computer systems, software updates and

changing priorities � Ensuring that billing is undertaken in accordance with Medicare guidelines

Communication:

� Establish and maintain effective communication with all facility staff, patients and visitors at all times. � Relate to people in a professional manner face-to-face and over the telephone � Participate in ongoing multi-skilling in other administrative duties as directed. � Work as part of the multidisciplinary team, sharing relevant information in a timely, professional manner

to enhance patient safety and customer care � Attend regular staff meetings and participate in decision-making relevant to the position


� Decision making in day-to-day operational matters and escalate more complex issues outside the scope of their position description Administration Manager or the relevant NUM or Medical Officer



� Exercise initiative and problem-solving skills in consultation with supervising staff when performing new, complex or critical tasks.


Selection Criteria

1. Previous experience in clerical/administrative roles, performing a wide range of administrative tasks 2. Effective customer service skills and the ability to maintain a professional attitude at all times 3. Excellent verbal and written communication skills and the ability to confidently and courteously deal with

a variety of people 4. Demonstrated excellent organisational and time management skills with the ability to work under

pressure in a busy environment



5. Computer literacy and typing skills with demonstrated experience in the use of electronic patient administration systems (eg. eMR Scheduling, PowerChart, iPM) and Microsoft Office programs, including Outlook and Word.

6. Knowledge of medical terminology 7. Demonstrated understanding of the operation of outpatient clinics, including knowledge of patient billing

and related processes 8. Ability to work independently and as part of a team while promoting positive workplace culture







Frequency







CR

ITIC

AL

*


FREQUENCY

I

O

F

C

R

N/A











Lifting/ Carrying








�


CR

ITIC

AL

*


I

O

F

C

R

N/A


�


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CR

ITIC

AL


FREQUENCY

I

O

F

C

R

N/A






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CR

ITIC

AL

*


FREQUENCY

I

O

F

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R

N/A





�



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EXPECTED STANDARDS


SENIOR MANAGERS


IMPROVEMENT












HEALTH AND SAFETY















SESLHD District Form F072 TRIM: T13/11212 Revision 11 December 2014 Page 1 AO3 Administration Officer, Outpatient Clinics

Position Details

Position Number: Various

Position Title: Administration Officer, Outpatient Clinics

Cost Centre: Various (Cost) Percentage:

100


Location: Caringbah



No




N/A

Specialty Code: N/A


Responsible to: Administration Manager (new position)



June 2016


South Eastern Sydney Local Health District (SESLHD) is committed to improving the care provided to our patients in line with our vision of Working together to improve the health and wellbeing of our community. The Administration Officer, Outpatient Clinics coordinates outpatient clinic bookings and provides a range of administrative and clerical support services to enable Sutherland Hospital outpatient services to achieve their objectives in a timely, reliable and efficient manner.


• Provide a range of administrative and clerical support services, selecting the most appropriate method and sequence to ensure delivery of efficient and effective patient/client focused services. Administrative services include but are not limited to: reception duties, paging medical and nursing staff, preparation of patient records relating to the admission, discharge, and transfer of patients, preparation of patient lists, ordering of stationary, typing, photocopying, data collection, filing, processing of Medicare claims and performing duties relating to billing and revenue collection.

• Respond to a range of enquiries (in person and over the phone) providing information and referring enquiries in a confidential, effective and responsive manner


• Assisting senior officers with more complex tasks or projects as requested

• Communicate and liaise with Staff Specialists, VMOs and other members of the health care team to ensure the provision of quality support services

• Participate in initiatives regarding quality improvement and Work Health and Safety








� Organising and prioritising daily routines to meet deadlines and responding to problems or conflict � Attending to the wide variety of day-to-day administrative tasks and resolving them on behalf the

Administration Manager or Department Staff � Managing enquiries from demanding and/or emotional patients/relatives � Ability to adapt to new and changing business processes, computer systems, software updates and

changing priorities � Ensuring that billing is undertaken in accordance with Medicare guidelines

Communication:

� Establish and maintain effective communication with all facility staff, patients and visitors at all times. � Relate to people in a professional manner face-to-face and over the telephone � Participate in ongoing multi-skilling in other administrative duties as directed. � Work as part of the multidisciplinary team, sharing relevant information in a timely, professional manner

to enhance patient safety and customer care � Attend regular staff meetings and participate in decision-making relevant to the position


� Decision making in day-to-day operational matters and escalate more complex issues outside the scope of their position description Administration Manager or the relevant NUM or Medical Officer



� Exercise initiative and problem-solving skills in consultation with supervising staff when performing new, complex or critical tasks.


Selection Criteria

1. Demonstrated ability to perform a wide range of administrative tasks under general instruction requiring minimal supervision

2. Experience in responding to a range of enquiries and determining the appropriate response in a complex work environment

3. High level interpersonal, written and verbal communication skills and the ability to confidently and courteously deal with a variety of people

4. Demonstrated commitment to providing quality service and quality improvement initiatives in workplace practices and procedures

5. Well-developed organisational skills and ability to prioritise tasks 6. Demonstrated understanding of the operation of outpatient clinics, including knowledge of patient billing

and related processes 7. Ability to use computer hardware, software applications and electronic patient administration systems

(eg. eMR Outpatient Clinic Scheduler and iPM) and Microsoft Office programs, including Outlook and Word.

8. Ability to work independently and as part of a team while promoting positive workplace culture









Frequency







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*


FREQUENCY

I

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F

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N/A











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*


I

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N/A


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EXPECTED STANDARDS


SENIOR MANAGERS


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HEALTH AND SAFETY














Documents

Sutherland Hospital Administration Restructure · Sutherland Hospital Administration Restructure ... from SESLHD regarding a Sutherland Hospital Administration Restructure. ... medical