Student Satisfaction Inventory Results Saint Joseph’s College March 12, 2013

Student Satisfaction Inventory ResultsSaint Joseph’s College

March 12, 2013

Descriptive Statistics

81 30 72 26 80 40 70 260

5

10

15

20

25

30

35

40

45

50

27%

24%26%

23%25%

21%

33%

21%

FemaleMale

Figure 1Percentage and Frequency Distribution of Students by Gender and Class Level

Freshman Sophomore Junior SeniorN =

Perc

ent

Perc

ent

Figure 2Percentage Distribution of Students by Age and Class Level

Freshman Sophomore Junior Senior0

10

20

30

40

50

60

70

80

90

100

78%

2% 0% 0%

21%

91%

97% 98%

1%6%

2% 0%1% 1% 1% 0%0% 0% 0% 2%

<=1819-2425-3435-4445=<


10

20

30

40

50

60

70

80

90

100

2% 1% 0% 0%0% 1% 0% 0%2% 1% 2% 1%

89% 87%93%

98%

0%5% 3%

0%3% 2% 1% 0%

5% 3% 2% 1%

BlackNative AmericanAsianWhiteHispanicOtherPrefer No Response

Figure 3Percentage Distribution of Students by Ethnicity/Race and Class Level

Perc

ent


10

20

30

40

50

60

70

80

3%0%

3%1%

64%

70% 70%

79%

20%19% 16% 14%

10% 11% 10%6%

1% 0% 0% 0%2%

0%2%

0%1% 0% 0% 0%

Associate Bachelor'sMaster'sDoctorateSelf-ImprovementJob-RelatedOther Goal

Figure 4Percentage Distribution of

Students by Educational Goal and Class Level

Perc

ent


10

20

30

40

50

60

70

80

90

100

88%

76% 78%

62%

2%7% 5% 3%

0%

7% 8%

18%

9% 8% 8%

16%

1% 2% 0% 1%

Residence HallOwn HouseRent Off CampusParent's HomeOther Residence

Figure 5Percentage Distribution of Students by Current Residence and Class

Level

Perc

ent

Scale and Item Results

Freshman Sophomore Junior Senior-3

-2

-1

0

1

2

3

ImportanceSatisfaction

Figure 6Academic Advising: Mean Scores of

The Importance and Satisfaction Scales by Class Level

Sca

le-3

to

< 0

0

>

0 t

o 3

Less

impo

rtan

t

Neu

tral

M

ore

Impo

rtan

tLe

ss S

atisfi

ed

N

eutr

al

M

ore

Satis

fied

Academic Advising*

*Measures the advisor’s knowledge, competence, and concern for the student’s success.

Campus Climate*


-2

-1

0

1

2

3


Figure 7Campus Climate: Mean Scores of


Sc

ale

-3 t

o <

0

0

> 0

to 3

Less

Impo

rtan

t

N

eutr

al

M

ore

Impo

rtan

tLe

ss S

atisfi

ed

Neu

tral

M

ore

Satis

fied

*Measures how well the college communicates to the students as well as promoting a sense of campus pride and feelings of belonging.

Campus Life*

*Measures the quality of living on campus that includes, residence halls, food, recreation, and campus activities and organizations.


-2

-1

0

1

2

3


Figure 8Campus Life: Mean Scores of


Scal

e-3

to

< 0

0

>

0 to

3Le

ss Im

port

ant

N

eutr

al

M

ore

Impo

rtan

tLe

ss S

atisfi

ed

M

ore

Satis

fied

Campus Support Services*

*Measure support programs that assist students toward being more productive academically and gaining a deeper learning experience.


-2

-1

0

1

2

3


Figure 9Campus Support Services: Mean Scores of


Scal

e -3

to

< 0

0

> 0

to

3Le

ss Im

port

ant

Neu

tral

M

ore

Impo

rtan

tLe

ss S

atisfi

ed

M

ore

Satis

fied

Concern for the Student*

*Measures the college’s treatment of students on a personal level.


-2

-1

0

1

2

3


Figure 10Concern for the Student: Mean Scores of


Scal

e

-3 t

o <

0

0

>

0 t

o 3

Less

Impo

rtan

t

Neu

tral

M

ore

Impo

rtan

tLe

ss S

atisfi

ed

Mor

e Sa

tisfie

d

Instructional Effectiveness*

*Measures the students’ academic experiences, the curriculum, and the college’s commitment to academic excellence.


-2

-1

0

1

2

3


Figure 11Instructional Effectiveness: Mean Scores of


Scal

e-3

to

< 0

0

>

0 to

3Le

ss Im

port

ant

Neu

tral

Mor

e Im

port

ant

Less

Sati

sfied

Mor

e Sa

tisfie

d

Recruitment/Financial Aid*

*Measures the college’s ability to enroll students effectively that includes the availability of financial-aid programs.


-2

-1

0

1

2

3


Figure 12Recruitment/Financial Aid: Means Scores of


Scal

e -3

to

< 0

0

> 0

to

3Le

ss Im

port

ant

Neu

tral

Mor

e Im

port

ant

Less

Sati

sfied

Mor

e Sa

tisfie

d

Registration Effectiveness*


-2

-1

0

1

2

3


Figure 13Registration Effectiveness: Mean Scores of


Scal

e-3

to

< 0

0

>

0 t

o 3

Less

Impo

rtan

t

Neu

tral

M

ore

Impo

rtan

tLe

ss S

atisfi

ed

N

eutr

al

M

ore

Satis

fied

*Measures the college’s ability to register students in a smooth manner.

Response to Diverse Population*


-2

-1

0

1

2

3

Satisfaction

Figure 14Response to Diverse Population:

Mean Score of the Satisfaction Scale by Class Level

Scal

e-3

to

< 0

0

>

0 t

o 3

Less

Sati

sfac

tied

N

eutr

al

Mor

e Sa

tisfie

d

Only the satisfaction response scale was used.

*Measures the college’s ability to enroll student with disabilities, commuters, part-time students, and older, returning students.

Safety/Security*


-2

-1

0

1

2

3


Figure 15Safety/Security:

Mean Scores of the Importance and Satisfaction Scales by Class Level

Scal

e-3

to

< 0

0

> 0

to

3Le

ss Im

port

ant

Neu

tral

Mor

e Im

port

ant

Less

Sati

sfied

Neu

tral

Mor

e Sa

tisfie

d

*Measures the college’s responsiveness and effectiveness to personal safety and security on campus.

Service Excellence*

*Measures the attitude of the college’s front-line staff toward students.


-2

-1

0

1

2

3


Figure 16Service Excellence: Mean Scores of


Scal

e-3

to

< 0

0

>

0 t

o 3

Less

Impo

rtan

t

N

eutr

al

M

ore

Impo

rtan

tLe

ss S

atisfi

ed

M

ore

Satis

fied

Student Centeredness*

*Measures the extent to which the students feel welcome and valued.


-2

-1

0

1

2

3


Figure 17Student Centeredness: Mean Scores of


Scal

e-3

to

< 0

0

>

0 t

o 3

Less

Impo

rtan

t

N

eutr

al

Mor

e Im

port

ant

Less

Sati

sfied

M

ore

Satis

fied

Results of Three Individual Items

Meeting Expectations*


-2

-1

0

1

2

3

Figure 18Meeting your Expectations:

Mean Scores of the Expectation Scale by Class Level

Scal

e-3

to

< 0

0

>

0 to

3W

orse

tha

n Ex

pect

ed

Ex

pect

ed

Bett

er t

han

Expe

cted

*This item measures the extent to which Saint Joseph’s College has met students’ expectations.

Overall Satisfaction of Saint Joseph’s College*


-2

-1

0

1

2

3

Figure 19Rate Your Overall Satisfaction:

Mean Scores of the Satisfaction Scale by Class Level

Scal

e-3

to

< 0

0

> 0

to

3N

ot S

atisfi

ed

N

ot S

ure

V

ery

Satis

-fie

d

*This item measures the level of satisfaction a student has with SJC.

Enroll Again*


-2

-1

0

1

2

3

Scal

e-3

to

< 0

0

> 0

to

3Pr

obab

ly N

ot

Don

’t K

now

P

roba

bly

Yes

*This item measures the likelihood of a student enrolling again at SJC.

Figure 20Would You Enroll Here Again?

Mean Scores of the Probability Scale by Class Level

Documents

Student Satisfaction Inventory Results Saint Joseph’s College March 12, 2013