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Fall 2016 Student Satisfaction Inventory
Summary of Results
Dr. Mary SchaalArizona Western College
How we got here and where we are goingSelf-Study/Recommendation - Ask Students & Listen Spring 2009
Strategic Objective: Plan to Collect Feedback 2009-2010
Student Satisfaction Inventory Fall 2010
Community College Survey of Student Engagement Spring 2012Student Satisfaction Inventory Fall 2012
College Employee Satisfaction Survey Fall 2013
Student Satisfaction Inventory Fall 2014
Community College Survey of Student Engagement Spring 2016
Student Satisfaction Inventory Fall 2016
Survey Sample Fall 2016 Collected in person in
October during class 1494 respondents;
60% response rate 20% of fall students All campus locations Mirrors institutional
demographics
About SSI measurements Importance and Satisfaction on 50 items 7 point scale
“Gap” between Importance and Satisfaction Results can be sorted by campus location
What does the survey measure? Academic advising: Comprehensive academic advising Admissions/financial aid: Enroll students effectively Campus climate: Promote campus pride and belonging Campus services: Services to achieve academic goals Instruction: Commitment to academic excellence and
students’ academic experience Registration: Registration and billing Safety/security: Students’ safety and security Student centeredness: Students are important
AWC Questions41. I can easily find information on activities and events.42. I am aware that AWC has programs to serve first-generation,
low-income, and students with disabilities.43. When I have an academic issue, I know whom I should contact.44. I know where to go for … resources for Health & Wellness.45. I am aware that AWC provides info on international learning.46. Online resources for transfer services are easily accessible.47. There are adequate services to help me decide on a transfer
university.48. There are adequate services to help me transfer credits to AWC.
I am taking this survey in a class at ___ Campus: 1.Yuma 2.San Luis 3.Somerton 4.Downtown 5.La Paz County (Parker or Quartzsite) 6.Wellton, MCAS or Other location not listed above
What did students say?
6.1
6.2
6.2
6.2
6.3
6.3
6.3
6.4
5.5
5.7
5.7
5.4
5.5
5.7
5.8
5.7
1 2 3 4 5 6 7
Registration
Campus Climate
Instruction
Academic Advising
Safety & Security
Campus Services
Student Centered
Admission/Fin. Aid
ImportanceSatisfaction
7
Did satisfaction differ by campus?
5.285.735.33
5.95
5.97
5.70
5.61
5.76
5.53
5.565.685.35
1 2 3 4 5 6 7
AcademicAdvising
Admissions &Financial Aid
Yuma San Luis Somerton Downtown La Paz All Other
Satisfaction by campus -Continued
5.66
5.64
5.83
5.88
5.66
5.64
6.00
6.24
5.855.71
6.105.90
1 2 3 4 5 6 7
CampusServices
CampusClimate
Yuma San Luis Somerton Downtown La Paz All Other
Satisfaction by campus -Continued
5.55
5.56
5.76
5.905.74
6.22
6.02
6.08
5.97
5.54
5.80
6.05
1 2 3 4 5 6 7
InstructionalEffectiveness
Registration
Yuma San Luis Somerton Downtown La Paz All Other
Satisfaction by campus -Continued
5.51
5.39
5.81
5.45
5.56
5.19
6.20
6.01
5.78
5.54
5.05
5.62
1 2 3 4 5 6 7
StudentCenteredness
Safety &Security
Yuma San Luis Somerton Downtown La Paz All Other
How do we compare to peers?
1234567
AWC Western CCs National CCs
12
Somewhat SatisfiedNeutral
Somewhat Dissatisfied
VERY Satisfied!
How do we compare to peers?
5.50 5.455.76 5.73 5.67 5.71 5.43 5.655.43 5.42
5.84
5.78 5.73 5.71
5.65 5.70
5.535.49
5.81
5.80 5.76 5.76
5.55 5.69
AWC Western CCs National CCs
13
5.50 5.45 5.76 5.73 5.67 5.71 5.43 5.655.25 5.22 5.57 5.57 5.49 5.52
5.285.44
5.08 5.14 5.51 5.575.48 5.40
5.31
5.325.02 5.09 5.51 5.495.49 5.41
5.085.33
1
2
3
4
5
6
7
2016 2014 2012 2010
Somewhat SatisfiedNeutral
Somewhat Dissatisfied
VERY Satisfied!
Satisfied
How do we compare over time?
14
How do we compare over time?
5.50 5.45 5.76 5.73 5.67 5.71 5.43 5.65
5.25 5.22 5.57 5.57 5.49 5.525.28
5.445.08 5.14 5.51 5.57
5.48 5.405.31
5.325.02 5.09 5.51 5.495.49 5.41
5.085.33
2016 2014 2012 2010
15
Matrix for Prioritizing Action
Strengths
Areas of Low Status with Students
Redirect Resources to Opportunities
for Improvement
16
Very Important
Very Unimportant
Very Satisfied
Very Dissatisfied
Strengths Classes are scheduled at convenient times Quality of instruction in most classes is excellent Campus is safe and secure for all students Registration processes and procedures are convenient Students are made to feel welcome The campus provides online access to services I need Campus staff are caring and helpful Computer labs are adequate and accessible Faculty are fair and unbiased to individual students The campus is well-maintained
17
Opportunities for Improvement Classes are scheduled at convenient times Able to register for needed classes with few conflicts Sufficient courses within program of study each term I know whom I should contact for an academic issue Advisor helps me apply my program/study to career goals Financial aid awards announced in time for planning AWC helps me identify resources to finance education
18
Where are the largest gaps between Importance and Satisfaction?
Item, Overall N=1494 Imp. Sat. GapParking on campus 6.17 4.85 1.32Sufficient courses in program of study each term 6.38 5.47 0.91Help identifying resources to finance education 6.21 5.38 0.83Know where to go for Health & Wellness resources 5.76 4.95 0.81Help applying program of study to career goals 6.29 5.49 0.80Can register for needed classes with few conflicts 6.39 5.60 0.79Know whom to contact for an academic issue 6.31 5.52 0.79Feedback on progress toward my academic goals 6.15 5.37 0.78Classes scheduled at convenient times 6.52 5.75 0.77Advisor knows transfer requirements / other schools 6.17 5.40 0.77
Strengths, Opportunities for ImprovementYuma Campus
STRENGTHS - Yuma, n=735, 51% Imp. Sat. GapClasses scheduled at convenient times 6.49 5.56 0.92Quality of instruction in most classes is excellent 6.50 5.68 0.78Able to register for classes I need with few conflicts 6.43 5.44 0.99Campus is safe and secure for all students 6.41 5.91 0.50Registration processes and procedures are convenient 6.34 5.64 0.69OPPORTUNITITIES for IMPROVEMENT - Yuma Imp. Sat. GapSufficient courses in my program of study each term 6.35 5.24 1.11Know whom to contact when I have an academic issue 6.31 5.52 1.59My academic advisor is available when I need help 6.16 5.32 0.84Adequate amount of student parking space on campus 6.06 4.67 1.40Help applying program of study to career goals 6.06 5.10 0.96LARGEST GAP - Yuma Imp. Sat. GapAdequate amount of student parking space on campus 6.06 4.67 1.39
Strengths, Opportunities for ImprovementSan Luis Campus
OPPORTUNITIES for IMPROVEMENT – San Luis Imp. Sat. GapHelp applying program of study to career goals 6.32 5.66 0.66Sufficient courses in my program of study each term 6.27 5.55 0.71Parking lots are well-lighted and secure 6.23 5.50 0.73Adequate services to help me decide on a career 6.22 5.56 0.57Admissions provides personalized attention before enrollment 6.19 5.65 0.53
STRENGTHS - San Luis, n=319, 22% Imp. Sat. GapClasses scheduled at convenient times 6.48 5.90 0.58Campus is safe and secure for all students 6.44 6.06 0.39Quality of instruction in most classes is excellent 6.42 5.94 0.49Registration processes and procedures are convenient 6.39 6.08 0.32Computer labs are adequate and accessible 6.36 6.20 0.16
LARGEST GAP – San Luis Imp. Sat. GapAdequate amount of student parking space on campus 6.06 4.73 1.33
Strengths, Opportunities for ImprovementSomerton Campus
STRENGTHS - Somerton, n=192, 13% Imp. Sat. GapCampus is safe and secure for all students 6.61 5.58 0.72Classes scheduled at convenient times 6.60 5.89 0.71Quality of instruction in most classes is excellent 6.56 5.84 0.72Students feel welcome here 6.43 5.98 0.45Registration processes and procedures are convenient 6.41 5.77 0.63OPPORTUNITIES for IMPROVEMENT – Somerton Imp. Sat. GapHelp applying program of study to career goals 6.34 5.28 1.05Know whom to contact when I have an academic issue 6.29 5.28 1.02Adequate services to help me decide on a career 6.21 5.21 0.99Help identifying resources to finance education 6.19 5.01 1.18Ongoing feedback about progress toward my academic goals 6.19 5.05 1.14
LARGEST GAP – Somerton Imp. Sat. GapAdequate amount of student parking space on campus 6.12 4.41 1.70
Strengths, Opportunities for ImprovementDowntown Campus
STRENGTHS - Downtown, n=122, 8% Imp. Sat. GapQuality of instruction in most classes is excellent 6.74 6.58 0.16Campus is safe and secure for all students 6.69 6.31 0.38Classes scheduled at convenient times 6.64 6.23 0.41Students feel welcome here 6.63 6.55 0.08Campus staff is caring and helpful 6.58 6.35 0.23OPPORTUNITIES for IMPROVEMENT – Downtown Imp. Sat. GapCan conduct college-related business at convenient times 6.27 5.68 0.59Counseling services are available if I need them 6.15 5.23 0.92Adequate services to help me transfer credits into AWC 6.15 5.60 0.55Know where to go for Health & Wellness resources 6.00 5.33 0.67Adequate services to help me decide on a transfer university 5.98 5.24 0.74
LARGEST GAP – Downtown Imp. Sat. GapSecurity staff respond quickly to calls for assistance 6.41 5.61 0.80
Strengths, Opportunities for ImprovementLa Paz County Campuses
STRENGTHS – La Paz, n=42, 3% Imp. Sat. GapStudents feel welcome here 6.71 6.48 0.24Campus is safe and secure for all students 6.62 6.21 0.40Quality of instruction in most classes is excellent 6.62 5.88 0.74Classes scheduled at convenient times 6.57 6.02 0.55Campus staff are caring and helpful 6.52 6.40 0.12OPPORTUNITIES for IMPROVEMENT – La Paz Imp. Sat. GapOngoing feedback about progress toward my academic goals 6.12 5.21 0.90There convenient ways of paying my school bill 6.02 5.36 0.67Help applying program of study to career goals 6.02 5.26 0.76Tuition paid is a worthwhile investment 5.95 5.50 0.45Help identifying resources to finance education 5.90 5.45 0.45
LARGEST GAP – La Paz Imp. Sat. GapTutoring services are readily available 5.87 4.67 1.20
Strengths, Opportunities for ImprovementAll Other Campuses
STRENGTHS – All Other (Wellton, MCAS, etc.) n=36, 2% Imp. Sat. GapStudents feel welcome here 6.72 6.28 0.44Registration processes and procedures are convenient 6.58 5.69 0.89Quality of instruction in most classes is excellent 6.56 6.22 0.33Assessment & course placement procedures are reasonable 6.44 6.03 0.42Able to register for classes I need with few conflicts 6.44 5.89 0.56OPPORTUNITIES for IMPROVEMENT – Other Imp. Sat. GapClasses scheduled at convenient times 6.53 5.51 1.01Seldom get the “run-around” when seeking info on this campus 6.19 5.26 0.94Adequate services to help me decide on a career 6.14 5.50 0.64Help identifying resources to finance education 6.14 5.17 0.97Campus staff is caring and helpful 6.03 5.47 0.56
LARGEST GAP – Other Imp. Sat. GapSecurity staff respond quickly to calls for assistance 5.91 4.56 1.35
Has AWC college experience met your expectations?
35 28 29 22 19 36
23
3031
18
35 19
1415
13
8
21
19
16 22 16
45
1125
0%
20%
40%
60%
80%
100%
1 Much worse 2 Quite a bit worse 3 Worse than expected 4 As expected5 Better than 6 Quite a bit better 7 Much better
3 9 3 11 0
53 67 60 71 67 63
26
8
4.87 5.19 4.93 5.68 4.98 5.33
8 3 9 3 2
17 16 18
8 911
39 42 37
29
5250
19 20 20
51
28 36
0%
20%
40%
60%
80%
100%
Yuma San Luis Somerton Downtown La Paz Others1 Not satisfied at all 2 Not very satisfied 3 Somewhat dissatified 4 Neutral
5 Somewhat satisfied 6 Satisfied 7 Very satisfied
58 62 57 80 80 86
02
Overall satisfaction with AWC college experience
27
32 32 34 15 16 13
5.43 5.58 5.49 6.19 5.98 6.19
118 5
3 7 2
1011 14
89 11
3839 38
23
33
16
31 35 32 63 47 66
0%
20%
40%
60%
80%
100%
Yuma San Luis Somerton Downtown La Paz Others
1 Definitely not 2 Probably not 3 Maybe not 4 Don't know5 Maybe yes 6 Probably yes 7 Definitely yes
3 8 0 2 2
If you had to do it all over, would you enroll here again?
28
5.63 5.90 5.74 6.43 6.14 6.42
721 19 19 11 16 13
69 74 70 86 80 82
Now what?
Sharing results campus-wide and receiving recommendations/feedback
Analyzing how best to respond to concerns Changes will happen over time at
departmental and institutional levels Compare fall 2018 SSI results to prior years
to evaluate improvement
Questions? Comments?
Detailed results will be available by February 16 at www.azwestern.edu/instutional-research/reports Student Satisfaction Inventory tab
