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Streamlining Development Permitting
March 8, 2011
Board of County Commissioners
Immediate Action Plan Streamlining Task Forces
Regulatory Environmental
Summary – Next Steps
Presentation OutlinePresentation Outline
Immediate Action Plan Streamlining Task Forces
Regulatory Environmental
Summary – Next Steps
Presentation OutlinePresentation Outline
Time is Most Important Aspect for Customers Establish permitting services
Improve information flow
Improve development support services
Immediate Action PlanImmediate Action Plan
Issues Identified Multiple locations
Ownership of the process
Need for better customer guidance
Better access to information
Duplicated environmental permits
Customer access to the internet
Immediate Action PlanImmediate Action Plan
Recommended Action Plan Establish “one-stop” permitting Create clear permitting destination Clarify accountability Improve information flow Augment support activities Enhance customer outreach Accept approved wetland delineations Offer wi-fi service
Immediate Action PlanImmediate Action Plan
Establish “One-Stop” Permitting One location to visit
One location to submit applications
One location to ask questions
One location to receive results
Immediate Action PlanImmediate Action Plan
Establish “One-Stop” Permitting All permitting departments onsite Several departments already in place Additional representation by
• Utilities • Development Engineering • Stormwater Management • Environmental Protection • Code Enforcement • Orange County Health
Immediate Action PlanImmediate Action Plan
One Stop
Permitting
Establish “One-Stop” Permitting Utilize existing staff Occupy available space in Zoning Divisions retain managerial authority Coordinated by Permitting Advocate
Immediate Action PlanImmediate Action Plan
Create Clear Permitting Destination Establish Permitting Services destination
for the customer Rebrand 1st floor of County
Administration Building Provide enhanced signage
Immediate Action PlanImmediate Action Plan
Clarify Accountability Designate a single person to guide
customers through the system• Establish Permitting Advocate
Empower individual staff to “own” the process• Cross-train staff to improve process
understanding
Immediate Action PlanImmediate Action Plan
Improve Information Flow Establish Customer Assistance Team
Expand pre-application meetings
Create additional publications that explain permitting processes
Expand web presence
Immediate Action PlanImmediate Action Plan
Enhance Support Activities Digital public records on demand
Consolidate support activities where feasible
Cross-train support staff
Immediate Action PlanImmediate Action Plan
Enhance Customer Outreach Update “Building It Right” Program
Use Orange TV and local home improvement retailers
Immediate Action PlanImmediate Action Plan
Streamline Wetland Delineation Process State and local wetland delineation uses
same evaluation criteria
Accept state agency approved wetland delineation to reduce duplication
Immediate Action PlanImmediate Action Plan
Offer Wi-Fi Service Provide free wi-fi connection to
customers and public
First floor lobby
Allows customers to remain connected
Immediate Action PlanImmediate Action Plan
Summary By May 1st
Initiate “one-stop” permitting services Designate Permitting Advocate
By June 1st Establish customer assistance team Accept state wetland delineations Provide wi-fi access for customers
Immediate Action PlanImmediate Action Plan
Online application submittal
Electronic plan submittal
Development information portal
Online project tracking
Development “dashboards”
Future ActivitiesFuture Activities
Immediate Action Plan Streamlining Task Forces
Regulatory Environmental
Summary – Next Steps
Presentation OutlinePresentation Outline
Mission
Support job growth and economic development by eliminating duplicative regulations, reducing process times and improving customer service
Regulatory Task Force Regulatory Task Force
Membership Fifteen members Member appointments
Two by each Commissioner Three by Mayor
Suggested representation Citizens Small business owners Homebuilders Developers/contractors
Regulatory Task ForceRegulatory Task Force
Private sector attorneys Private sector planning
consultants Private sector engineers
Three Primary Areas of Review
1. Commercial permitting
2. Infill and redevelopment
3. Development review
Regulatory Task ForceRegulatory Task Force
1. Commercial Permitting Vertical construction
New construction and alterations
For multifamily and non-residential projects
Regulatory Task ForceRegulatory Task Force
2. Infill and Redevelopment Develop targeted review process
Evaluate incentives potential
Use brownfield designations
Regulatory Task ForceRegulatory Task Force
3. Development Review
Regulatory Task ForceRegulatory Task Force
Comprehensive Plan
Amendment
Vested Rights
Determinations
Road Agreem
ent
School Concurrency/
Capacity Enhancement
Agreement
Engineering Construction
Plan
Subdivision Plat PD-LUP
Amendment
Change Determinati
on
Special Exception
PD Development Plan
Preliminary Subdivision
Plan
Planned Developm
ent Rezoning
Conventional
Rezoning
3. Development Review
Regulatory Task ForceRegulatory Task Force
3. Development Review Process improvements
Committee review and streamlining
Regulatory Task ForceRegulatory Task Force
3. Development Review – Processes Comprehensive Plan amendment Rezoning Planned Development Rezoning
PD Land Use Plan Preliminary Subdivision Plan Development Plan
Impact fee review Concurrency review Platting
Regulatory Task ForceRegulatory Task Force
3. Development Review – Committees Development Review Committee Planning and Zoning Commission /
Local Planning Agency Board of Zoning Adjustment Road Agreement Committee Impact Fee Committee Concurrency Review
Committee
Regulatory Task ForceRegulatory Task Force
Task Force Process1. Initial Task Force meetings
2. Appoint subcommittees to address three areas of review
3. Review subcommittee progress
4. Develop findings and recommendations to report back to BCC
Regulatory Task ForceRegulatory Task Force
Task Force Meetings1. Task Force mission, orientation, select
subcommittees members
2. Overview and initial issue discussion
3. Overview of code update
4. Invite members of the public to address the Task Force
5. Regular meetings to monitor subcommittee progress
Regulatory Task ForceRegulatory Task Force
Task Force Subcommittees1. Introduction to processes
2. Solicit public input
3. Benchmarking analysis
4. Assess issues
5. Prioritize actions
6. Develop timeline for implementation
7. Develop recommendations for Task Force
Regulatory Task ForceRegulatory Task Force
Prioritizing Actions1. Cost/benefit
2. Impact
3. Ease of implementation
Regulatory Task ForceRegulatory Task Force
Higher Impact Lower Impact
Easy Complete first Complete later in year
DifficultTake initial steps,
schedule for completion
Review after other actions
implemented
Task Force Review and finalize subcommittee
recommendations Develop prioritized list of changes Prepare implementation plan and timeline
Consolidate into Task Force Report Report to BCC
Regulatory Task ForceRegulatory Task Force
Action Item Assigned to Start Date
End Date
Status
Expand cross training Planning 1-1-10 6-1-10 Complete
Update code Planning 1-1-10 12-31-11 Underway
Immediate Action Plan Streamlining Task Forces
Regulatory Environmental
Summary – Next Steps
Presentation OutlinePresentation Outline
Mission
Promote job growth and sustainable economic development to enhance community well-being by streamlining environmental related processes and customer service while ensuring our commitment to environmental stewardship.
Environmental Task ForceEnvironmental Task Force
Nine members Home Builders Association Environmental community Private sector – planning consultant
or attorney Small business owner Citizen
Environmental Task ForceEnvironmental Task Force
Primary programs of review Natural resources Solid waste Wastewater Air and petroleum
Environmental Task ForceEnvironmental Task Force
Environmental Task ForceEnvironmental Task Force
Environmental Task Force
Regulations
Authorities
Agency Overlap / Delegation
Process
Customer Service / Education
Staffing Levels
PermittingInspectionsEnforcement}
Task Force Review and finalize subcommittee
recommendations Develop prioritized list of changes Prepare implementation plan Assign implementation timeline
Consolidate into Task Force Report
Report to BCC
Environmental Task ForceEnvironmental Task Force
Immediate Action Plan Streamlining Task Forces
Regulatory Environmental
Summary – Next Steps
Presentation OutlinePresentation Outline
Immediate Action Plan One-stop permitting Customer service improvements Wi-fi access Wetland delineations
Convene Task Forces Assign subcommittees Review development processes Bring recommendations to BCC
Summary – Next StepsSummary – Next Steps
Immediate Action Plan May – June
Submit Regulatory Task Force nominations By March 18, 2011
BCC meeting to approve members March 29, 2011
Task Force work Six to 18 months
Summary – Next StepsSummary – Next Steps
Streamlining Development Permitting
March 8, 2011
Board of County Commissioners