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A Strategy for Success

Strategy for success

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Page 1: Strategy for success

A Strategy for Success

Page 2: Strategy for success

Multi-award winning specialist luxury estate agents in over 275 locations worldwide.

Fine & Country’s status as aworld-class estate agency is nowirrefutable. For an astounding fifthyear in a row the brand has blownaway its competitors to claim the

Best Real Estate AgencyMarketing UK and went on to beawarded the Best InternationalReal Estate Agency Marketing

at the International Residential Property Awards.

Page 3: Strategy for success

IntroductionFine & Country – the company

Fine & Country understands moving home is one of the most important

decisions you make; your home is both a financial and emotional investment.

We understand that exclusive properties require a bespoke approach to

marketing and take the instruction to sell your home as a privilege, an

honour and a serious commitment.

Our bespoke process takes a lifestyle approach to the promotion of property

focusing on vendors’ comments to highlight personal characteristics that

show a home, rather than simply a house. This is presented together with

an efficient sales process and high level of customer service.

This brochure guides you through some of the strategies and approaches

Fine & Country utilises in the promotion, marketing and sale of a property.

“Instruct a Fine & Country agent, then sit back and relax as you watch a comprehensive marketing strategy spring into

action on your behalf.”

Fine & Country offers a refreshing approach to selling exclusive homes, combining

individual flair and attention with the localexpertise of independent estate agents to

create a strong international network with powerful marketing capabilities.

Page 4: Strategy for success

A major strength of Fine & Country is the powerful ability to market property properly on a local, regional, national and international level.“

Page 5: Strategy for success

WEST COUNTRYLONDON & SOUTHERN HOME COUNTIESHEART OF ENGLAND & SOUTHWALESEASTANGLIA & EAST MIDLANDSYORKSHIRE & NORTH EASTNORTHWEST & NORTHWALES

ExposureThe importance of exposure

The more prestigious a property, the smaller the number of potential

purchasers. As such, we understand the need to market your property

further afield. Purchasers of exclusive properties are generally not

constrained by such influences as specific location, proximity to public

transportation or local amenities. With this in mind, we have created

a marketing strategy to target a suitable geo-demographic profile of

potential purchasers.

The widespread exposure of your property is crucial. In today’s market

not only is the mobility of buyers greater than ever but they could come

from, quite literally, anywhere - through local and regional marketing,

national newspapers and magazines or, increasingly, internationally

using interactive technologies.

“Fine & Country is a nationally andinternationally recognised brand with

over 275 locations throughout the UK, France, South Africa, Namibia,

West Africa, Dubai, Qatar, Malta, Egypt, Portugal, Spain and Mauritius.

Presenting your property professionally to the widest possible audience

enhances your chances of achieving the best price in the shortest time.

Page 6: Strategy for success

Fine & Country expertise

Fine & Country – the power of over 275 locations, brand strength and the flexibility and understanding of independent businesses.“

Page 7: Strategy for success

ExpertiseFine & Country expertise

With Fine & Country you will be treated with respect by a team

of trained professionals.

You benefit from their local knowledge, experience, expertise

and contacts as well as well trained, educated and courteous staff.

You are assisted, advised and informed through each stage of the

property transaction.

Every Fine & Country agent is a member of a redress scheme.

In the UK, agents are either members of the Property Ombudsman

or the Royal Institution of Chartered Surveyors.

“Fine & Country agents are carefullyvetted as only the best will suffice.

We aim to combine the best attributes of independent estate

agency with a specialist brand andpowerful marketing capability.”

Every Fine & Country agent is a highly proficient and professional

independent estate agent, operating to strict codes of conduct and dedicated to you -

their businesses are dependent upon successfully selling your property.

Page 8: Strategy for success

We don’t just sell homes – we sell the lifestyle our clients aspire to. ““We have aimed this house at

an owner who loves their home....someone who wants to spenda lot of time here and would useevery room fully, enjoying whatthis house has to offer.”“

Page 9: Strategy for success

MarketingOur unique marketing approach

Your property is presented properly - Fine & Country creates intelligent

marketing material that really shows results.

Prospective purchasers require more than room measurements;

they want to understand what it is like to live in the home and the

surrounding environment.

Fine & Country designs details that bring your home to life, enhancing

the character and location, the area, the amenities and facilities, from

schooling to shopping and terrain to transport, creating a lifestyle image

for prospective purchasers.

“Sophisticated, intelligent and creativemarketing that provides the type of information buyers would never

normally see - it is a case of presenting and promoting your property as if it were our own.”

People buy as much into the lifestyle of a property and its location as they do the bricks, mortar and dimensions of its construction.

Page 10: Strategy for success

Going the extra mile

The Fine & Country marketing suites go the extra mile to deliver first class, high impact impressions about every home.“

Page 11: Strategy for success

Higher Spriddlestone, Brixton, Plymouth PL9 0DD

3 poleston park

MarketingGoing the extra mile

‘Presenting your property properly’ is not just a motto at

Fine & Country but the lifeblood of the organisation. In the knowledge

that people buy into the lifestyle of a property as they do the bricks and

mortar, Fine & Country creates property details which bring your home

to life, enhancing the character and location, the area, the amenities,

facilities, transport and much more.

Vendor interviews are conducted detailing items such as the sellers’

favourite room, how the house fits their life and what they will miss most

when they move, all enhancing the lifestyle to prospective purchasers.

“Fine & Country recognises the more prestigious a property, the smaller

the target market and thus the greater the importance

promotional materials carry.”

In order to present your property properly and attract maximum interest

we offer a high impact suite of marketing materials that create interest

to generate enquiries and viewings.

Page 12: Strategy for success

Exposure to London and international buyers

Using state of the art technology your property is made available 24 hours a day through our touchscreens.“

Page 13: Strategy for success

Park LaneExposure to London and international buyers

Our showroom in London is among the best placed in Europe,

attracting clients from all over the world.

Our international property centre not only serves the lucrative London

market and provides marketing services for all Fine & Country property

throughout the UK, but also provides a vital hub for our international

market, referring clients all over the world.

We invite you to visit our impressive showroom and international

property centre at 119-121 Park Lane, London W1.

“With probably the best address in theworld, 119-121 Park Lane, London WI,

we reach the markets other agentscannot reach and provide our clients the best of all worlds – local, national

and international clients.”

Access the lucrative London and international buyers market from

our prestigious showroom on Park Lane, London W1.

Page 14: Strategy for success

Fine & Country technology

“The Fine & Country website ensures the maximum level of traffic to a global selection of properties.” “

Page 15: Strategy for success

TechnologyFine & Country technology

The I.T. department plays a vital role in Fine & Country operations,

ensuring all Fine & Country properties are presented professionally

online. We display beautiful homes on our own industry leading website,

www.fineandcountry.com, which are then showcased on major property

portals. As a result, Fine & Country is present in the majority of searches

for exclusive properties, making Fine & Country top of the class when it

comes to online exposure and advertising.

Local, national and international websites

With 88% of all property searches believed to start online,

www.fineandcountry.com offers customers the possibility to search

properties on an international, national and local level. Micro-sites have

been created for every office, giving tailored information on each area

and improving the website ranking on search engines.

Fine & Country agents have access to:

Local, national and international websitesOver 480 syndicated websites

and property portalsIntegrated social networking - YouTube,

Facebook, Twitter and LinkedInCutting edge mobile website

and fineandcountry.tv.

Fine & Country has invested in its own IT department, allowing it to

respond rapidly to new technologies

Page 16: Strategy for success

Fine & Country technologyFine & Country TV

www.fineandcountry.tv is Fine & Country’s own online channel, featuring all

Fine & Country videoettes, bringing the properties to life and demonstrating

the strength and stability of the brand.

Social Networking – Youtube, Facebook, Twitter & LinkedIn

Fine & Country is active on major social networking channels including Facebook,

Twitter, Youtube and LinkedIn, allowing visitors to comment, like and share properties

and other industry related topics. The Fine & Country website is also fully integrated

with social networking bookmarks and sharing facilities.

Page 17: Strategy for success

TechnologyFine & Country technology

Mobile website

With the growing use of mobile internet through smartphones, the

Fine & Country website has been specifically optimised as a mobile

version to cater for all handsets.

Portal syndication

Fine & Country is present on all major UK property portals including

RightMove and the Zoopla Property Group, which provides the property

listings for 480 websites. Combined, they deliver a massive 5,884,341*

unique visitors on a monthly basis.

Social media plays an important role in the Fine & Country brand development,allowing properties and brand content to be shared, connected on and related. You

can now find Fine & Country on Twitter, Facebook, Youtube and Linkedin.

Fine & Country embraces all forms of technology,maximising the brand’s

and your property’s visibility and to reach a more and more technology savvy audience

*Source Nielson December 2012

Page 18: Strategy for success

The power of PR and the national press

Once you have decided to market your property, the most critical factor is exposure to the maximum number of buyers.”“

Page 19: Strategy for success

Press & PRThe power of PR and the national press

Having analysed the demographics of the average Fine & Country purchaser

and cross populated this against the readership of various publications

we have selected the most comprehensive exposure within the media

landscape. We have the power to enjoy strong profiles in a range of national

media such as The Sunday Times, The Saturday Telegraph and the Evening

Standard, together with seasonal advertising in Country Life, Country

Illustrated, Horse and Hound and the Condé Nast range of publications.

Public relations is a powerful marketing tool, providing a profile that

cannot be bought. It is estimated that positive editorial coverage can

be worth up to ten times the value of equivalent advertising space.

Fine & Country’s PR department and team of journalists regularly

secure publicity throughout the national and local press.

“Our media buyers have targeted national press campaigns,

aimed specifically at our core Fine & Country audience

of property buyers.”

e reach of the brand is extended through the national press which,

in turn, benefits and reinforcesour regional and local coverage.

Page 20: Strategy for success

Prestige lifestyle magazines

The Fine & Country Refined magazine – an up to date selection of some of the best properties on the market today.“

Page 21: Strategy for success

PublicationsPrestige lifestyle magazines

Exclusive Home Worldwide, our international publication

Published on a quarterly basis, Exclusive Home Worldwide offers a selection

of the best Fine & Country properties from around the globe combined

with international lifestyle articles including travel, sport and art.

Refined, our national publication

Refined is published every six weeks and showcases the finest properties

for sale with Fine & Country in the UK.

Finer, our regional publication

Finer is a bespoke lifestyle magazine dedicated to your region. It showcases

the finest properties for sale in your area amid high quality editorial. Finer is

the perfect publication if you are looking at buying in a particular area, keep

up to date with the local property market or if you are simply looking for a

nice magazine to read over the weekend.

“The Fine & Country magazines provide a selection of some

of the finest properties for sale – and are available free of charge

from any Fine & Country office or [email protected] to subscribe.”

e country home lifestyle magazines are the perfect medium to capture

the interest of our target market - fromcountry estates in the UK to the vineyardsof South Africa and investments abroad.

Page 22: Strategy for success

Regional strength and national marketing

Fine & Country – a combination of local expertise, regional strength and national marketing.“

Page 23: Strategy for success

NationalRegional strength and national marketing

Nationally, Fine & Country brings together a wealth of experience and

know-how to design a suite of national marketing options that can be

tailored to suit your individual property requirements.

However, experience has proven the value of our regional marketing.

A high proportion of the potential market place is already in the country

as people choose to remain in proximity to family, friends and business.

“Exclusive and specialist property requires individual and expert

attention to ensure relevant and intelligent marketing exposure.”

e market place for individual and exclusive properties is, by definition,

limited. People are, however, prepared to travel considerable distances to

find their ideal home.

Page 24: Strategy for success

With over 275 locations worldwide, you can access international market places with the trust and confidence of a global brand.“

Page 25: Strategy for success

InternationalFine & Country –the global approach

The Fine & Country brand is expanding all the time – the successful

formula of local expertise, coupled with creative and intelligent marketing

extends into the lucrative international market. Fine & Country is a

multi-award winning specialist in the luxury property market with

275 locations worldwide – the UK, France, South Africa, Namibia,

West Africa, UAE, Qatar, Malta, Egypt, Portugal, Spain and Mauritius.

This seamless international reach is underpinned by our global referral

system and intelligent website. International marketing offers potential

purchasers one of the finest selections of high quality property for sale

anywhere in the world.

“For returning expatriates, internationalinvestors, business relocators and

that perfect retirement home in the sun, Fine & Country promotes and

operates on an international level.”

As international barriers are shrinking, it is important to be able to take advantage

of a worldwide property market.

Page 26: Strategy for success

WEST COUNTRYLONDON & SOUTHERN HOME COUNTIESHEART OF ENGLAND & SOUTHWALESEASTANGLIA & EAST MIDLANDSYORKSHIRE & NORTH EASTNORTHWEST & NORTHWALES

Page 27: Strategy for success

Directory

INTERNATIONAL HEADQUARTERS LONDON

119-121 Park Lane, Mayfair, Tel: +44 20 7079 1515

London, W1K 7AG Fax: +44 20 7629 2329

[email protected]

MALTA ST. JULIANS

92, George Borg Olivier St Tel: +356 2138 4688

St. Julians STJ 1080 [email protected]

MAURITIUS QUATRE-BORNES

90, St Jean Road Tel: +23 04677000

Quatre- Bornes [email protected]

UAE DUBAI HEAD OFFICE

Saba Tower 1,

Office 301 Tel: +971 4 427 0202

Jumeirah Lakes Tower [email protected]

NAMIBIA WINDHOEK

Post street 10\11 Tel: +264 61 229306

Kaiserkrone [email protected]

QATAR DOHA

Office 1, Regus Building Tel: +974 4465 3730

D Ring Road, [email protected]

PO Box 13166

EGYPT CAIRO

30 Lebanon St. Tel: +202 3344 3060

Mohandseen Fax: +202 3344 3070

[email protected]

THE CHANNEL ISLANDSGUERNSEY

16-18 Mansell Street

St Peter Port Tel: 0044 1481 727989

Guernsey GY1 1HP [email protected]

JERSEY

5 King Street Tel: +44 1534 707900

St Helier Jersey JE2 4WF [email protected]

SOUTH AFRICA HEAD OFFICE RIVONIA

International Realty Tel: +27 11 234 6545

29 Autumn Street [email protected]

SPAIN MARBELLA

Marbella Club Hotel Tel: +34 952 76 40 10

Bulevar Principe Alfonso von Hohenlohe

Marbella, Malaga, 29602 [email protected]

RUSSIA ST. PETERSBURG

Office 7, house 43, Furshtatskaya Street, Tel: +7 (812) 322-52-01

St. Petersburg, 191123, Russia Tel: +7 (812) 937-37-47

[email protected]

WEST AFRICA LAGOS

13 Adetokunbo Ademola St. Tel: +234 12710722

Victoria Island [email protected]

EAST AFRICA MOZAMBIQUE

AV Joaquim Chissano no. 42

Matola F Tel: +25 8843 035 360

Matola [email protected]

PORTUGAL ALGARVE

FRANCE CANNES

13 Rue Pasteur Tel: +334 92592593

Cannes 06400 [email protected]

NEW ZEALAND AUCKLAND

97 Seaview Road

Remuera Tel: 00 649 021 611 461

Auckland 1050 [email protected]

CASCAIS

Rua Melo e Sousa

9-C R/C Tel: +351 214 643 636

Estoril, 2765-253 [email protected]

Praia da Carvoeiro

Rua do Barranco, Bloco II/III, Loja 70, Carvoeiro, 8400-569 Lagoa

Praia da Luz

Rua Direita 44, Luz, 8600-160 Lagos

Lagos

Avenida dos Descobrimentos 43F, 8600-645 Lagos

Tel: +351 282 354 140

[email protected]

Page 28: Strategy for success

Fine & Country Ltd 121 Park Lane, Mayfair, London W1K 7AG

Tel +44 (0)20 7079 1515 Fax +44 (0)20 7629 2329 [email protected]