Solutions Middle East Company Profile

Company Profile 2010

Serving cutting Edge Technologies over a Decade

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+971-4-3523232, [email protected], http: //solutions.ae

Emerging technologies in Information and Communication Industries are changing the way

people work, communicate & manage. The most dramatic impacts from these technologies

are speed, cost efficiency and productivity.

Solutions Middle East (SME) Solutions Middle East (SME) Solutions Middle East (SME) Solutions Middle East (SME) is poised to take advantage of these new technologies to

present solutions to organizations in the Middle East. Solutions Middle East, formed in

1997, has already established itself as one of the leading niche software and services

companies in the region. Its mission is to provide innovative Information & Communication

Technology (ICT) based solutions to the corporate market in the Middle East. It is backed

by a professional and dedicated team of IT, Telecom, Software and Management personnel.

Solutions Middle East has a portfolio of over 1500 clients in the UAE & the region.

Solutions Middle East operates out of its head office located in Dubai, the business hub of

the Middle East. It also has presence in all the GCC countries through a network of

partners in Oman, Saudi Arabia, Qatar, Bahrain and Kuwait. Solutions Middle East

focuses purely on emerging ICT based software solutions that includes:-

� FaxFaxFaxFax ServerServerServerServer

� Remote Access & SecurityRemote Access & SecurityRemote Access & SecurityRemote Access & Security

� MobilityMobilityMobilityMobility

� Enterprise Content ManagementEnterprise Content ManagementEnterprise Content ManagementEnterprise Content Management

� Print ManagementPrint ManagementPrint ManagementPrint Management

� CRM & Computer TelephonyCRM & Computer TelephonyCRM & Computer TelephonyCRM & Computer Telephony

� People & FocusPeople & FocusPeople & FocusPeople & Focus

Our team is a rich blend of IT Consultants, Networking, Software and Management

professionals with considerable experience. Bulk of this experience is in the IT Industry in

the Middle East market. Our support and installation team has the necessary skills and

experience to handle complex projects including integration with third party solutions.

� Support Commitment Support Commitment Support Commitment Support Commitment

Commitment to provide excellent support that is so rare in the region is one of our foremost

objectives in the company. We would go to any length to provide our customers with the

best after sales support.

INTRODUCTION

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� Business Management Experience Business Management Experience Business Management Experience Business Management Experience

Our major strength are our technology partners and our dealer network in all the GCC

countries. These partners work together to present the same range of solutions in all the

countries. They are constantly trained and updated. This network allows us to offer our

solutions to a much wider regional market.

The management team is an experienced team having several decades of IT management

experience in the region.

� Partners & Regional NetworkPartners & Regional NetworkPartners & Regional NetworkPartners & Regional Network

Our major strength is our technology partners and our dealer network in all the GCC

countries. These partners work together to present the same range of solutions in all the

countries. They are constantly trained and updated. This network allows us to offer our

solutions to a much wider regional market.

� Vertical FocusVertical FocusVertical FocusVertical Focus

Biggest challenge in today’s world is catering to the business requirements of multiple

industries .We proudly claim that we have a strong base in the following sectors

Banking & Finance Government

Hospitality Insurance Multi-National Companies Oil &Gas Publishing & Media Retail & Distribution

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Communication is one of the most vital aspects of any business. Communication &

messaging solutions play a very important part for any organization especially with all the

regulations and compliancy issues being so tight. Our solutions help organizations

communicate more efficiently, securely, reduce costs and help adhere to compliancy issues.

Solutions Middle East provides a comprehensive range of specialized messaging and

communication solutions for enterprises including,

Voice Mail

Fax Servers

Document & Information Delivery

Network Telex

SMS

Enterprise Instant Messaging

Web Collaboration

Instant Messaging

Unified Messaging

Groupware solutions

Open TextOpen TextOpen TextOpen Text is a leading provider of software products that automate

business processes, manage documents electronically and provide efficient information

delivery. They have customers in financial services, healthcare, government and many

other industries, and their products are installed in all of the Fortune 100 and many Global

2000 companies.

RightfaxRightfaxRightfaxRightfax is the proven market leader in fax server, document delivery and

fax software. It delivers the most reliable and robust fax software solutions to integrate and

automate the flow of a full range of fax, paper and electronic documents and data, enabling

enterprises to achieve significant cost reductions. By using a Rightfax fax server, companies

can securely and efficiently deliver business information from virtually any application via

fax, email, print devices or over the Internet.

Tobit SoftwareTobit SoftwareTobit SoftwareTobit Software is the leading fax & unified messaging system for small and

medium businesses that is cost effective and can be deployed with virtually no additional

hardware investment. ‘David’, the unified messaging solution from Tobit can run on diverse

platforms including Windows, Linux and Novell. Our partnerships with MicrosoftMicrosoftMicrosoftMicrosoft & IBMIBMIBMIBM

helps us to provide value added services and solutions on top of their respective groupware

platforms.

Fax Server / FOIP

Technology Partners & Products

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Network Connectivity and access is extremely important for any Enterprise today.

Consolidations, mergers and acquisitions are the order of the day. Centralized computing

models are increasingly seen by organizations as a solution to the spaghetti of networked

appliances and applications. Solutions Middle East specializes in the server computing

model and provides information access solutions to large enterprises. Our suite of solutions

include,

Thin Client Computing

Application Delivery

VPN & Two factor Access

VPN

Virtualization- Server & Desktop

Bandwidth & Web Application Access

Enhancements

Thin Client Printing

CitrixCitrixCitrixCitrix,,,, The Citrix Delivery Center product family is composed of

virtualization and networking product lines—XenDesktop, XenApp, XenServer and

NetScaler—to create an end-to-end system that virtualizes servers, desktops and

applications, centralizes them in the datacenter and broadcasts them to users over any

network as an on-demand service.

Thinprint Thinprint Thinprint Thinprint Server Engine for Terminal Services is an obvious plus to a Citrix

environment. ThinPrint extends Citrix software excellently with instruments

and tools that allow printing to be controlled and managed, while at the same time

dramatically improving system performance.

Wyse TechnologyWyse TechnologyWyse TechnologyWyse Technology is the global leader in thin computing-based

virtualization software and hardware solutions. Wyse and its strategic partners, including,

Citrix® & others deliver the innovative hardware, infrastructure software, and services

that formulate the benefits of cloud computing, virtualization and Green IT. These thin

computing solutions allow consumers, public and private enterprises to access the

Technology Partners & Products---Access

Remote Access & Security

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application information they need, but with better security, manageability, and at a much

lower total cost of ownership than a PC.

eeeextentrix Systemsxtentrix Systemsxtentrix Systemsxtentrix Systems provides solutions specializing in virtualization and

developing custom software solutions for Microsoft, VMWare and Citrix customers.

Extentrix have developed access solutions that simplify and speed users' access to Terminal

Services and Citrix platforms

Google EnterpriseGoogle EnterpriseGoogle EnterpriseGoogle Enterprise products make users more productive by

combining the innovation and ease of use of Google's consumer products with the features,

security and support that your organization requires.

Google AppsGoogle AppsGoogle AppsGoogle Apps - Foster stronger communication and collaboration between employees.

Postini ServicesPostini ServicesPostini ServicesPostini Services - Email security, archiving and encryption, powered by Postini,

complement Microsoft Exchange, Lotus Notes and other solutions.

Enterprise SearchEnterprise SearchEnterprise SearchEnterprise Search - Maximize website ROI and internal productivity with Google-powered

search for your website or intranet.

RSA Security'sRSA Security'sRSA Security'sRSA Security's portfolio of award-winning solutions includes-

authentication and credential management, access management, identity administration

and data protection toolkits-sets the standard in the industry

Technology Partners & Products---Security

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Solution Middle East provides several solutions for enterprises and mobile executives to be

more productive, reduce costs, improve service and that to without compromising on

security.

Enterprise Customers increasingly demand for SMS messaging solutions for client

communication, marketing campaigns to system monitoring notifications. Cost of managing

multiple SMS servers becomes an issue as the requirement increases across departments.

Our range of messaging products will satisfy a spectrum of business needs. Designed in

modular functional blocks, these products can work individually or put together for an

organization to satisfy different messaging processes.

EasiSMS Enterprise Messaging Server is the enterprise grade SMS

gateway server that can consolidate different messaging requirement across multiple

departments and locations to a single robust and reliable messaging server allowing better

cost management and control. It includes,

� System Integration ModulesSystem Integration ModulesSystem Integration ModulesSystem Integration Modules

• EasiSMS Messaging Server

• EasiCommand Builder

• EasiDB Alert

• EasiSmartCast

� Desktop Messaging ModulesDesktop Messaging ModulesDesktop Messaging ModulesDesktop Messaging Modules

• EasiWorkgroup

• Outlook Add-in

• Excel Add-in

• EasiSMTP

� System Monitoring and NotificationsSystem Monitoring and NotificationsSystem Monitoring and NotificationsSystem Monitoring and Notifications

• EasiEscalate

CortadoCortadoCortadoCortado offers complete independence from location bound work

places and PC based communications method. It also increases productivity by extending

network and desktop through the smart phones, giving users access to information while

mobile. By equipping Blackberry smartphones with nearly all classic desktop functions,

Cortado transforms a Blackberry smartphone into new mobile office.

Mobility


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Solutions Middle East has a complete portfolio of enterprise document management &

business process automation solutions. With the ever-increasing amount of information

coming into the organization on a daily basis, it is important for organizations to archive,

secure and make the information available to its stakeholders. Our services include

consulting, selection of the right software, implementation, integration and commissioning

of the entire solution. Our solutions include,

LaserficheLaserficheLaserficheLaserfiche is the mid-market leaders in electronic document management software solutions with a complete range of document and records management solutions. Laserfiche (Avante/Rio), the flagship product are

easy to use and feature rich including functionalities to handle multiple languages, multiple databases, OMR, OCR, COLD, CD Publishing, bar codes, forms processing, remote scanning, workflow and comprehensive integration capabilities.

AlchemyAlchemyAlchemyAlchemy is a product from OpenText that is a comprehensive solution for document archival and records management for medium sized organizations. Alchemy can provide a comprehensive solution for document management and workflow.

Computhink's ViewWiseComputhink's ViewWiseComputhink's ViewWiseComputhink's ViewWise provides Document Management Solutions

that integrate into your existing infrastructure, supplying the missing piece of the puzzle

for secure information sharing and compliance, targeting small and medium size

organizations. Computhink’s ViewWise streamlines business processes, improves customer

service, reduces costs and ensures compliance. Computhink’s solutions can be deployed on

an in-house network or accessed via the web through ViewWise Online.

Kofax CaptureKofax CaptureKofax CaptureKofax Capture accelerates business processes by collecting

documents and forms, transforming them into accurate, retrievable information, and

delivering it all into your business applications and databases. Whether your information is

on paper or in electronic files, whether it is parked at a central office or scattered on

desktops and remote offices throughout the world, Kofax Capture can help you capture it

all quickly and accurately.

Enterprise Content Management


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Due to growing technology, the need for cost management and output management

solutions for printers have become essential in the present scenario. Solutions Middle East

helps in overcoming such problems by integrating your current printing infrastructure to

increase overall profitability. Our solutions include network-based authorization,

authentication and accounting for all printer and copier use. Features include

Complete audit trail that captures every copy output

Minimizes IT resource requirements

Centralized equipment administration and control

Reduces printing-related help desk calls

Making documents count for over 30 years, EquitracEquitracEquitracEquitrac specializes in

helping organizations authenticate, authorize and account for use of today's multifunction

printers, copiers, faxes and scanners. With Equitrac Office you can provide true print

security and convenience, and at the same time reduce print waste and costs, by directing

output to your most efficient printers. Available as both device-embedded and terminal-

based solutions, Equitrac Office lets you track, analyze and allocate the cost of every

document output to any device.

Print Management

Technology Partner & Product

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Computer telephony solutions can provide modern businesses with many ways to improve

efficiency provide better customer service and reduce costs. Solutions Middle East is a

leading PBX independent CTI (Computer Telephony Integrations) company in the region

having served over 100 clients. SME has a team of dedicated CTI personnel that can

provide a variety of solutions to enterprises including,

Call / Contact Center

Interactive Voice / Multimedia Response

Fax on Demand

Speech Recording

Enterprise Communication Accounting

ACDs

Fax over IP

Auto Dialer

Speech Recognition

Unified Messaging

Globitel Globitel Globitel Globitel is one of the leading regional CT Companies with over 500 active

installations in the region. Globitel’s Solutions include MyriadMyriadMyriadMyriad, Auto-

Dialer Solution and SpeechLog,SpeechLog,SpeechLog,SpeechLog, the enterprise PC based Speech recording Solutions.

AVST (Applied Voice & Speech Technologies)AVST (Applied Voice & Speech Technologies)AVST (Applied Voice & Speech Technologies)AVST (Applied Voice & Speech Technologies)--------CallXCallXCallXCallXprespresprespress is the

world’s leading provider of independent unified messaging system with a track record of

over 21 years in the computer telephony business. Besides unified messaging, it provides an

innovative range of speech enabled applications for enterprises.

DGVoxDGVoxDGVoxDGVox is proprietary software for Voice Logging Solutions developed

by Vox Spectrum. Vertical specific features and customizations are incorporated into

DGVox to cater to unique needs of various industries.


Computer Telephony

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Organizations are increasingly feeling the need to manage sales and customers better. The

CRM practice within Solutions Middle East helps regional enterprises do exactly this. We

offer a range of solutions from basic contact management to complete enterprise

relationship management solutions.

Contact Management

Sales Force Automation

Customer Support applications

Loyalty Management

Customer Relationship Management (CRM)

Marketing Automation

Multi-Level Marketing

Enterprise Relationship Management (ERM)

MaximizerMaximizerMaximizerMaximizer software is one of the oldest, successful and respected mid-market CRM software company based out of Vancouver, Canada. Maximizer’s flagship product Maximizer Enterprise eCRM is a comprehensive client server and web based CRM solution that provides the best value in the mid-market segment with powerful features. Maximizer is installed in over 40 organizations in the region.


CRM

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Solutions Middle East References

Solutions Middle East LLC, Box: 28216, Dubai, UAE

Tel:+971 -4-3523232 Fax:+971-4-3524763 Email: [email protected]

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Solutions Middle East Company Profile