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Soft Skills at Work

Rizwan Hassan17th December 2008

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Outline

• What are Soft Skills?

• Leadership skills

• Personal Organisation and effectiveness

• Innovation• How to be successful in Career?

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What are Soft Skills?

• Personality traits, social skills, communication, abilitywith language, personal habits, friendliness, and

optimism that mark each of us in varying degrees.• Soft skills complement hard skills which are the technical

requirements of a job.

• Organizations, particularly those frequently dealing withcustomers face-to-face, are generally more prosperous ifthey train their staff to use these skills.

• Soft skills are increasingly sought out by employers in

addition to standard qualifications.• In a number of professions, soft skills are more important

over the long term than technical skills.

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Personal Organisation and effectiveness

• Interpersonal skills

 – Lead, Motivate and delegate – Team working

 – Negotiating skills – Communication skills

 – Time management

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Leadership Communication

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The Situational Team Leadership Model—

The Four Leadership Styles

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Team Development Stage Model

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Communication Model

Intended meaning can be different from the perceived meaning

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Time Management

• Under promise and over deliver

• Always meet the deadlines• Prioritise

• Plan ahead for tasks and objectives• Watch out for the time wasters

 – Un necessary interruptions – Emails ( don’t be reactive!)

 – Don’t say ‘Yes’ all the time – learn to say ‘No’

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Innovation

“Imagination is more important

than knowledge”, Albert Einstien

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How to be Successful in Career• There is no short cut to success• Perception can be more important than reality• Pro-activeness – Take initiatives

• Assertiveness• Flexibility• Dealing with difficult people• Work smart not hard

• Prioritize and Focus• Work for results• Take risks• Own responsibility

• Always re-evaluate and improve• Take a broader view of things• Bring solutions not problems• See the bigger picture

• Separate issues from personalities

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Thank You and Good Luck