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EQV (UK) Ltd

Webinars

IT – 45 minutes

Soft Skills – 90 minutes

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Use our performance boosters (face to face) and hosted webinars to make

your budget go further. These short hosted sessions can be delivered to

multiple groups over the course of a day:-

Our I.T. webinars are designed as short informative interventions, focusing on

a specific function within an application. These are usually 45 minutes long and

can be delivered up to larger groups (dependent on video conferencing

licence), providing an extremely cost-effective solution for providing large scale

I.T. training in multiple sessions across a day.

Soft Skills performance boosters or webinars focus on best practice and top

tips within a certain topic. These are usually 90 minutes long and can be

delivered up to 25 delegates per session. With the ability to provide 3 sessions

across a day, you can provide training for up to 75 delegates in a specific area,

or alternatively configure training for 3 different groups in multiple disciplines.

Please see the list contained for our current portfolio of topics which are being

added to daily. During the topic we allow sharing of screen of the host or

individual application. Delegates can ask questions via the chat window or by

open mic, dependant on group size.

You can operate your own wait lists for a particular date or request dates prior

to the lists being populated. Once the event is booked, each candidate is

invited to the event and sent their own logon – and these are live 5 minutes

before the event so that the event starts on time with everyone logged in and

ready to participate.

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Contents

Access ............................................................................................... 6

Excel ................................................................................................. 7

Office .............................................................................................. 12

Outlook .......................................................................................... 13

PowerPoint ..................................................................................... 14

Project ............................................................................................ 16

Teams ............................................................................................. 17

Visio ................................................................................................ 18

Word .............................................................................................. 19

Appraisal Skills for Managers ......................................................... 22

Assertiveness ................................................................................. 23

Basic Management ......................................................................... 23

Budgeting & Cost ............................................................................ 24

Conducting successful Meetings .................................................... 24

Coping with Change ....................................................................... 25

Customer Service ........................................................................... 26

Goal Setting .................................................................................... 27

Leadership ...................................................................................... 27

Managing Conflict .......................................................................... 28

Managing Negativity ...................................................................... 29

Managing People Remotely ........................................................... 29

Mental Toughness .......................................................................... 30

Mind Mapping ................................................................................ 31

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Minute Taking ................................................................................ 31

Motivation ...................................................................................... 32

Negotiation .................................................................................... 32

Project Management...................................................................... 33

Personal Effectiveness .................................................................... 33

Problem Solving ............................................................................. 34

Report Writing................................................................................ 35

Resilience ....................................................................................... 35

Strategic Planning & Implementation ............................................ 36

Stress Management ....................................................................... 37

Speed Reading ................................................................................ 37

Time Management ......................................................................... 38

Transactional Analysis .................................................................... 38

'Word perfect.' - Respectful language in today's workplace .......... 39

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IT Webinars

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Access Access Query Design

Query Options

Select Query

Append & Delete Query

Query by Form

Creating a Basic Database

Table Creation

Building a form

Working with a Select Query

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Excel Excel Basics Session 1

Entering Data

Formatting

Printing

Pivot Tables

Creating Pivot Tables

Understanding the Pivot Charts field tables

Understanding formatting in Pivot tables

Changing value field settings

Generating Reports

Using Slicers

Drilling down data

Dealing with large data tables

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Formulas & Functions

What is a Formula

Using Cell references

Formula Operators

Operator Precedence

Using Functions

Common Functions (Sum, Average, Count, Min, Max)

Advantages & Disadvantages of Typing your function over the Insert

Function wizard

More complex functions (concatenate, Networkdays)

Charting

Creating a simple chart on one data series

Create charts on multiple data series

Different Types of Chart

Designing and Formatting Charts

Trend and Error Bars

Printing Charts

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Named Ranges

Understanding when to use a named range

Working with a named range

Named ranges & Formulas

Filtering Data

Quick Filtering

Using a Table format to filter

Using Slicers with tables

Using the Total Row in a filter table

Filtering & sorting for Colour

Working with custom Filters

Advanced Filtering

Criteria examples – wildcards and ranges

Filtering options

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Using Tables

Formatting Data

Filtering Data

Table Total row calculation

Slicers

Using as dynamic ranges for

Charts

Functions like Vlookup & Hlookup

Pivot Tables

Creating and maintaining Table row calculations

Using the IF function

Using IF function to make a spreadsheet interactive / reactive

Single IF

Using AND, OR and XOR

Nesting IF statements

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Mathematical and Statistical Functions

Using:

SumIF and SumIFS

CountIF and CountIFS

AverageIF and AverageIFS

MaxIFS

MinIFS

Text Handling Functions

Using functions to manipulate text typically stored in tables

Trim

Left, Right and Mid

Upper, Lower and Proper

Search or Find

Concatenate

Isnumber & Value

Recording Macros

Recording Macros

Naming conventions

Recording location

Absolute versus Relative Recording

Running from Sheets and Toolbar

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Office Office 365 Delve

• What is Delve?

• Content security

• Managing your profile

• Working with Favourites

• Working with Filters

• Managing Boards

Office 365 Sway

• What is Sway?

• Sway or PowerPoint

• Creating a Basic Sway o Using Headers o Stacks o Sections

• Working with Dynamic Content

• Sharing

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Outlook Top Tips To Help Save Time

Folders & Rules

Working with Categories & Flags

Quick Parts & Quick Steps

Task Lists

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PowerPoint Displaying Excel Charts in PowerPoint

Copying and Pasting

Linking or Embedding the chart

Destination & Source theme explained

Updating the chart

Animating Charts

Slides Master Explained

What are Slides Masters, Notes Masters and Handout Masters?

Understanding the Slide Master Templates

Creating Layouts

Understanding Placeholders and Static text

Adding pictures to all slides or selected layouts

Creating new Masters & Layouts

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Animation

Good and Bad animation

Using animation in Bullet lists

Using on Charts & SmartArt

Using with images and objects

Creating Process maps, Flowcharts, Organisation

Charts and other charts

Creating Organisation Chart using SmartArt or simple Shapes

Flowcharts and Process maps – SmartArt

Flowcharts and Process maps – normal shapes

Getting Arrows to move with shapes

Grouping shapes

Aligning and distributing on the slide layers

Using Images as shapes

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Project

Creating a Basic Gantt Chart

Adding Tasks & Durations

Linking Tasks

Working with Resources

Working with Project Calendars

Calendar Defaults

Working with the standard Calendar

Controlling Resource Calendars

Creating a Task Calendar

Dealing with Conflicts

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Teams Teams interface overview

Creating teams

Adding

members

Managing members

Team Messaging

Sending /

Receiving

Using Teams Chat

Team Channels

Scheduling meeting

Sharing Files

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Visio What is it and what do I use it for?

Working with Stencils

Creating flow charts

Creating hierarchy / organisational charts

Customising backgrounds

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Word Word Basic Session 1

Text Formatting

Managing Paragraphs

Bullets & Numbering

Word Basic Session 2

Adding Pictures

Working with Tables

Using Drawing Shapes

Styles and why we need them

The importance of styles

Paragraph styles and Character styles compared

Modifying standard styles

Styles and Templates

Creating styles

Table of Contents

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Section breaks or Why did Word do that?

Section Breaks explained

Using in Headers and Footers

Columns

Page settings – portrait / landscape in same document

Page numbering, restarting & different styles

Why sometimes when we copy paste we get seemingly random page

breaks or text formatting.

Mail Merge

Creating / using Source Data

Basic Mail Merge Process

Mail Merge Wizard

Creating Labels

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SOFT SKILLS

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Appraisal Skills for

Managers

Course Content

The purpose of appraisals

Preparing for the meeting

A format for appraisal interviews

Key appraisal skills and behaviours

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Assertiveness

Course Content

What is assertiveness?

Human Behaviour in the workplace

Constructive and Destructive Behaviours

The Skills of Assertiveness

Basic Management Course Content

Defining the management role

Management styles what works best?

Essential behaviours for successful management

Top Tips for an effective manager

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Budgeting & Cost Course Content

The objectives of budgets and how they are structured

Monitoring expenditure against budgets

Understanding and controlling variances

Cost control

Conducting successful

Meetings

Course Content

Understanding the concept of a meeting

What is the worth & cost of the meeting?

Planning your meeting

Roles within meetings

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Coping with Change

Course Content

Changes at work – which can we affect?

Five different perspectives on change in life – which is yours?

1)Surviving

2)Rule-Making

3)Competing

4)Relating

5)Teaching

What happens to people as they go through changes – the Change

cycle?

How do people cope now?

Turning change into a positive challenge

Identifying barriers to change in yourself and others

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Customer Service Course Content

Are You Being Served? Delegate’s experiences as a customer.

Defining good and bad service.

Key telephone skills.

Dealing with customers face to face

Customer service and loyalty - protecting your customer base

Customer service charters

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Goal Setting Course Content

Making your contribution to Organisational Goals

Setting and agreeing objectives using the SMART criteria

Getting people to buy-in to targets

Monitoring progress against plan.

Leadership Course Content

The leader – roles and responsibilities

Differences and similarities between leadership and management

Leadership models and their significance for task performance

Culture and relationships

Leadership behaviours and the sources of power

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Managing Conflict

Course Content

What is conflict and what

causes it?

The physical effects of anger and stress.

The ‘Three Releases of Anger’.

The Anger Diffusion Model.

Personal Implementation Plans.

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Managing Negativity Course Content

The Causes of Negativity

Situational and Habitual Negativity

The Effect of Negativity on Behaviour

How to Manage Negative Behaviour in the Workplace

Managing People Remotely Course Content

Understanding the challenges of working and managing remotely

Making effective use of appropriate technology

Practical ways to maintain motivation, health and safety and well-

being remotely

Supporting the individual or team remotely

Remote delegation and negotiation

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Mental Toughness Course Content

Importance and implications of mental toughness

Where mental toughness makes a difference – performance,

wellbeing, positive behaviours and aspiration

Benefits (Work to demanding goals and targets, handle several

things at once, respond to sudden change and demand, achieve

despite setbacks and interruptions)

Consequences (under-performance, stress related problems etc.)

Developing attentional control

Developing anxiety control

Effective goals setting

Variety of tools for developing mental toughness

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Mind Mapping Course Content

The brain, thinking and learning

Memory principles and rhythms

Systems and techniques to improve memory

Minute Taking Course Content

Planning and preparation

Layout and appropriate styles

Using correct language, grammar and punctuation

Defining and practising minute

taking skills

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Motivation Course Content

The Common Myths of Motivation

Dean Spitzer's Work-Place Motivators known as PARACOMALS

Negotiation Course Content

Persuasion versus Manipulation

The Persuasion Structure

Demonstrating Confidence in Expression

Influencing Techniques

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Project Management Course Content

The Business case contents and use

Risk management

Risk analysis and control

Planning

Difference between Work and Duration

Estimating task durations

Contingency planning

Project completion

Personal Effectiveness Course Content

Developing a profile for success

Reflecting achievement

Personal

Marketing.

Positive projection

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Problem Solving Course Content

Recognising problems and break them down in nature and scope.

Example problem solving models

SADIE

SCAMPER

Implementing and evaluating the solution

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Report Writing Course Content

Set SMART objectives for reports

Describe the 4 types of report that you would write and the

difference in approach to each one

Describe a classic report structure

Demonstrate The 'Controlling Argument' approach

Review the role of a thesis statement

Examine the importance of an Intro and Conclusion

Apply techniques to make a report readable

Identify how to package the report

Resilience Course Content

What is resilience?

Understanding your existing resilience and resourcefulness

Staying Positive Building Agility

The advantages and disadvantages of ‘pressure’ at work

Explore the difference between pressure and stress – understanding

the detrimental impact of long term stress

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Strategic Planning &

Implementation Couse Content

Benefits of Strategic planning

The components of a plan Vision and mission statements

Defining SMART goals Analyse your current position through:

SWOT analysis

Competitor analysis

Align strategies to organisation capabilities

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Stress Management Course Content

Understanding Stress – What is it and how does it happen?

The signs, symptoms, causes and triggers of stress.

Understanding a Stressful Mindset.

Recognising Stress Induced Behaviours

Stress Busters – Managing Stress.

Occupational Health how to deal practically with staff who are

absent with stress.

Speed Reading Course Content

Learning to Read Faster and Recall More Techniques for improving

speed

The Mechanics of Reading

Eye Movement, Regression, Sub-Vocalisation and Vocalising, Fixation

Time, Eye Span

Rhythm, Flexible Reading, Retention Concentration, Anticipating,

Tension Educational Differences, Vocabulary Background, Critiquing,

Studying

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Time Management Course Content Time

The most precious resource

Properties of time and the cost of failing to manage it

The three most common Time Thieves

Dealing with interruptions

Steven Covey's 'Habit 3' together with practical time-management

tips

Transactional Analysis Course Content

Introduction to Transactional Analysis

The Ego State Model

Transactions, strokes and time structuring

Life ‘positions’ and ‘OKness’

Applying TA to work and home situations

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'Word perfect.' - Respectful

language in today's workplace Course Content

Using the appropriate terminology

Encouraging empathy, fairness and justice

Help with the challenges of appropriate language in the workplace

A history and evolution of respectful language

The impact on recipients of incorrect terminology and the legal

ramifications for both individuals and organisations who use

inconsiderate Language.

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