Improve your guest experience and stay grand-opening clean.

Fantastic First Impressions

Glowing Guest Reviews

Warm Workforce Transition

Everyday Efficiencies

Fantastic First Impressions

Studies show the majority of people rely on their initial impressions.*

First impressions are essential and can happen in a split second. Your

guests will make an instant assumption about their upcoming experience

the moment they enter your resort or hotel.

Our housekeeping and maintenance professionals ensure their first smell,

first sight and first welcome are pleasantly refreshing.

12-Step Checkout Clean

Designed to give each guest a picture-perfect room

Plants a positive mindset, which sets the tone for their stay

Tracked with a detailed checklist each time a room is cleaned for

accountability

Good, Clean Approach

Service all types of rooms and

public spaces for a consistent

clean

Eliminate unwanted dirt or

bacteria, not just move it out of

guest rooms

Greet

1

Clean the Bathroom

2

Pick Up the Dishes

3

Dust Until Spotless Surfaces

4

Make the Bed “Brand New”

5

Restock the Room

6

Perfect the Little Things

7

Empty and Open

8

Back to the Bathroom

9

Double-Check

10

Clean All Carpet

11

End with the Experience

12

Guest rooms

Hallways

Restrooms

Bars and restaurants

Kitchens

Spas/fitness facilities

Ballrooms

Meeting rooms

Foyers

Admin offices

Parking garages

Vaccuming

Dusting/wiping

Sweeping/mopping

Buffing/polishing

Spot cleaning

Floor scrubbing

Pressure washing

Floor surface stripping

Waxing/sealing

Perimeter cleaning

Carpet extraction

Areas

Services

* http://associationsnow.com/2014/07/trust-instincts/

Your team is our team.

Warm Workforce Transition

Instead of finding themselves out of a job, we hire your trained and beloved housekeepers onto our team. Their valuable

knowledge and relationships help us design the best cleaning experience for your property.

End with the Experience

Glowing Guest Reviews

With SMS, there’s no such thing as “no big deal.”

Guest reviews determine your future business. Reviews are written when passion is high — whether good or bad. We

want your guests fired up about their stay for all the right reasons. The subtle details in cleanliness or a friendly hello add

up to create the perfect experience — the kind guests are just too excited not to tell someone about.

7-Step Occupied Room Clean

Taught to every employee to ensure reliability

Impresses guests each time they return to their room

Greet

1

Empty and Open

2

Make the Bed“Brand New”

3

Clean the Bathroom

4

Clean the Carpet

5

Double-Check

6

7

Motivation and Morale Programs

Created to help all our employees see their relationship with us

as a career

OPS360 Automated Tracking Program

Cloud-based, centralized quality assurance database

Login anywhere and see up-to-date information

Identify weak spots before they become problems

Track corrections and improvement over time

iPad

Everyday Efficiencies

We keep your costs low with customized programs.

Never before has controlling costs been more important. We understand your needs and will partner

with you to design cost-effective solutions to maximize resources and achieve desired outcomes.

We know one solution does not fit all. Our services are customized to each property’s requirements,

both operationally and financially.

Phone: 615-399-1839Toll Free: 888-399-1835

7135 Charlotte PikeSuite 100Nashville, TN 37209

www.smsclean.com

Contact Us