March 2012

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Today’s Goal

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Upon completion of this training, you will be able

to:

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Let’s Get to Know Each Other

See Handout 1: Presentation Skills

Round 1:How did you get involved in the SMP?

Are you a novice or experienced presenter?

Round 2:If a novice, what are you most concerned about?

If experienced, share a tried and true trick.

And why do we do it?

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SMP Group Education is…

Consideration 1

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Impact of SMP Group Education

Consideration 2:

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You are providing a service!

Chapter 1: Presentation Content

Chapter 2: Customizing the Presentation

Chapter 3: Giving an SMP Presentation

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About this Training

See Handout 2: About the SMP Group Education Training

The SMP Message

What to Say

What Not to Say

Presentation Resources

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The SMP Message – What is It?

See Handout 3: The SMP Message

You learned about the SMP message in SMP Foundations Training.

What do you remember?

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SMP Message

PROTECTDETECTREPORT

Videos:Cracking DownStop Health Care Fraud: SMP 60-second PSA

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SMP Message: PROTECT

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SMP Message: DETECT

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SMP Message: REPORT

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Check your Understanding: Protect, Detect, Report

See Handout 4: Check Your Understanding

The SMP Message

What to Say

What Not to Say

Presentation Resources

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Start Strong! Get your audience’s attention.

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What to Say

“Medical identity theft is the new frontier

for organized crime.”

“Medical identity theft is the new frontier

for organized crime.”

Example:

Be clear and concise.

End with a call to action.

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What to Say

Make them think “Wow, I’ve got to

hear the rest of this talk!”

See Handout 5: “Wow! I’ve got to hear the rest of this talk!”

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What NOT to Say

When in doubt, just ask!When in doubt, just ask!

The SMP Message

What to Say

What Not to Say

Presentation Resources

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Resources

Resources for SMPs > Video Library◦“Don’t be a Target of Healthcare

Fraud” Series

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Resources: SMP Videos and PSAs

www.smpresource.org

Consideration 3

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Other Videos

Does your state or local

community have any other videos

or PSAs that would be useful to you in your presentations?

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Resources: PowerPoint Templates

Content Timing

Medicare Fraud & Abuse 1 minute

How Medicare Fraud affects YOU 1 minute

Protect 1 minute

Detect 1 minute

Report 1 minute

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5-Minute Presentation

Content Timing

Medicare Fraud & Abuse 1 minute

How Medicare Fraud affects YOU 1 minute

Examples of Fraud & Abuse (stories) 2 – 4 minutes

Protect, Detect, Report 3 – 4 minutes

How to be an SMP Volunteer 1 minute

Q&A session 2 – 3 minutes

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10- to 15-Minute Presentation

SMP Program Overview TimingMedicare Overview 1 minute

Medicare Fraud & Abuse 1 – 3 minutes

How Medicare Fraud affects YOU 1 minute

Additional cost/consequences of Fraud & Abuse 1 minute

Examples of Fraud & Abuse (stories) 1 minute

Protect, Detect, Report 6 minutes

Volunteering with the SMP 1 minute

Q&A session 5 – 10 minutes

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20- to 30-Minute Presentation

Additional Topics

Additional Strategies

Categories How to read the

MSNIdentity theftSee SMP Fact Sheets

for more ideas!

Fraud storiesPlay a gameQuestions

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Consideration 4

More than 30 minutes?

SMP BrochurePersonal Health Care Journals

SMP Fact Sheets

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Resources: Other Printed Reference Materials

See Handout 6: Printed Reference Material

Consideration 5

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Resources: Other Printed Reference Materials

Customizing Your Presentation

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Customizing Your Presentation

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Presentation Format

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Flipcharts: Friend or Foe?

Pros Cons• Visual re-

enforcement• “Parking lot”

• Small groups only• Slow down the

pace

Tips• Write clearly • Use dark colors• Prepare ahead of time

It’s important not to make your presentation too long, since this may be seen as disrespectful to your audience and/or partner agency, and also because too much information can overload your audience. If you are adding topics to the templates provided, make sure that your presentation does not have too many slides, and that your slides do not have too many words. Try to use only a few bullets per slide and a few words per bullet. After all, more words will not help your audience learn more… In fact, it might make them learn less!

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Presentation Length

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A Better Example: Keep it Simple!

Limit your:•Slides•Words•Bullets

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Target AUDIENCE

AUDIENCE

AnalysisUnderstandingDemographicsInterest EnvironmentNeedsCustomizedExpectations

Consideration 6

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Partners and Co-Presenters

Consideration 7

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SMP “Best Practices”

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Personal Preference

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Presentation Process andPreparation Checklists

See Appendix A in Manual

Consideration 8

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Presentation Process andPreparation Checklists

What additional questions did you add?

Does your State or Local SMP have specific logistical issues?

Giving an SMP Presentation

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Giving a Presentation

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Be Prepared

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Be Prepared

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Verbal Delivery

SmileOpen postureForward leanTerritoryEye contactNod head

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Non-Verbal Delivery

SOFTEN

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Engage Your Audience

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Manage Your Material

DO answer questions if:DO answer questions if:

Do NOT answer questions if:

Do NOT answer questions if:

You have completed SMP Counselor Training.

You have not completed SMP Counselor Training.

Send questions to your SMP.

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Who can Answer Questions?

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Manage Questions

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Manage Questions

Consideration 9

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Stay in Charge

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Tips to Reduce Nervousness

Handout 7: Tips to Reduce Nervousness

Consideration 10

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Follow up

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OIG Report

Consideration 11

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Tracking at Your SMP

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Today’s the Day!

See Appendix A in Manual

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Let’s practice! Whole Group

Does the presenter speak clearly? Do they make eye contact? Do they fully cover the SMP message?

See Handout 8: Presenter Feedback

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Let’s practice! Small Group

See Handout 8: Presenter Feedback and Handout 9: My Personal Presentation Skills

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Debrief

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Are You Ready?

(Name), SMP Project Director, (E-mail and phone)

(Name), SMP Coordinator of Volunteers, (E-mail and phone)

(Name), (Other Contact), (E-mail and phone)

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