Skills Guernsey Brochure FINAL Version for Web

GuernseySkills

Discover how Skills Guernsey can help your business

web: www.gov.gg/skillsguernsey email: [email protected]

OUR SUPPORT YOUR SUCCESS

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GuernseySkills

Skills Guernsey collates and coordinates high quality and value-for-money solutions, tailored to your specific needs to enhance your future capability, capacity and flexibility.

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web: www.gov.gg/skillsguernsey email: [email protected] t

FIND US ON TWITTER AND FACEBOOK ‘skillsguernsey’

Contents Page

Introduction 3

AboutSkillsGuernsey 4

Course directory GuernseyCollegeofFE 7GTAUniversityCentre 10LesCotilsCentre 12JohansenExecutiveCoaching 14TheLearningCompany 16BPPProfessionalEducation 18

ThankyouforyourinterestinSkillsGuernsey.ThekeytothecontinuingsuccessofGuernsey’seconomyistheinvestment

wemakeinourpeople.Asapredominantlyknowledgedbasedeconomy,Guernseymustbeabletodeliverworld-classskillsandperformance.Inthisregard,andinordertosustainourprosperityacrossindustries,SkillsGuernseyhasbeenestablishedtomeetthedemandsrequiredofourextensivelyskilledworkforce.

SkillsGuernseyisanumbrellaorganisationthatcoordinatestraininganddevelopmentalopportunitiesthatareavailableinboththepublicandprivatesectorhelpingtoenablethelocalbusinesscommunitytoachieveacompetitiveedgeintheglobalmarketplace.

SkillsGuernseycollatesandcoordinateshighqualityandvalue-for-moneysolutions,tailoredtoyourspecificneedstoenhanceyourfuturecapability,capacityandflexibility.

SkillsGuernseyisenteringaneweraofactionanddelivery.IamproudtobeappointedthenewChairofSkillsGuernseyImplementationGroup.Istronglybelieveengagementisaperennialconcerninthefieldofeducationandtraining.Weneedtoensurethattheworkforceofthefuturedevelopsskillstomeettheneedsofemergingindustriesandtechnologiesandthisrequiresinvolvementofemployersbothindeliveringpracticalwork-placementsandinfeedingintothedesignandcontentofcourses.

TheresultsoftheSkillsGuernseysurveyandextensiveindustryforumswhichwereorganisedbytheGuernseyCollegeofFEover2014and2015demonstratethatweneedtodomore.AtSkillsGuernseywewanttoensurethatGuernseymaximisestheopportunitiestomakeandcreateamoreresponsivesystem.Employersarekeentoplayanincreasinglycentralrolebothinarticulatingtheirworkforceneedsandskillsgaps,andinthedesignanddeliveryofqualificationsandtrainingopportunities.SkillsGuernseyaimstoprovideacohesiveandefficientofferintermsofskillsdevelopmentforbusinesses.Wearekeentoaddresstheshort,mediumandlongtermgapsthatareidentifiedthroughvarioussourcesofresearchandanalysis.

ThisdirectoryliststherangeofservicesthatareavailableunderthebannerofSkillsGuernseyfromislandproviders.ThelistisnotexhaustiveandafulllistofservicescanbefoundontheSkillsGuernseywebsite(www.gov.gg/skillsguernsey).Ifyouarenotabletofindwhatyouarelookingfor,pleasecontactus(email:[email protected]).OurethosatSkillsGuernseyImplementationGroupistheansweris‘yes’.What’sthequestion?Withastrongcommitmentfromleadingon-island,publicandprivatetrainingproviders,weremainconfidentthatoursupportwillleadtoyoursuccess.Pleasekeepintouch.

Introduction: Our support your success

SaboohiFamiliChiefExecutiveandPrincipalofGuernseyCollegeofFurtherEducationandChairofSkillsGuernseyImplementationGroup

web: www.gov.gg/skillsguernsey email: [email protected]

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SkillsGuernseysupportsandguidesyoutothebestpossiblesolutionforyourorganisation.Ourprincipalobjectiveistobuildagenuineandlastingpartnershipbetweenthebusinesscommunityandeducationprovidersonoroffislandinordertosupportyourfuturegrowthandsuccess.Atthesametimeweaimtobringcuttingedgeknowledgebacktothestrategicplanningprocessandinvestmentindevelopmentoftrainingopportunitiesforthefuture.

How does it work?

SkillsGuernseyaimstobeamulti-disciplinaryoperation.TheprojectisfundedbytheStatesofGuernsey.Wearekeentoworkinpartnershipwithbusinessesinordertodrivetheinitiativeforwardasitdevelopsintothefuture.Youcanjoinourmailinglistand/ortakeamoreactiveroleinthisprojectbycontactingskillsguernsey@gov.gg.

Who is involved?

TheSkillsGuernseyinitiativeaimstomakethedevelopmentofthelocallyavailableskillsandtrainingprogrammesmorerelevantandresponsivetoemployers’andthebusinesscommunity’sneeds.

SkillsGuernseyworkscloselywithalltrainingprovidersandmakesavailableacomprehensiverangeofhighqualityeducationandtrainingopportunities.

SkillsGuernseyrecognisesthatthefutureofskillsdevelopmentintheBailiwickofGuernseyliesinforginglinkswitharangeofpartnersacrossthecommercial,publicandthirdsectors.Withthevariousstakeholdersworkinginacollaborativeway,SkillsGuernseycancreateinnovativenewmodelsfordeliveringeducationandtrainingfitforpromotingknowledgetransferanddevelopmentofskills.

What is Skills Guernsey?

Fromashortintensivecourseorconsultancyrequirement,toamulti-discipline,multi-purpose,long-termorganisationaldevelopmentproject,welistentoyouandaddressthechallengesyouface.Wedeliveralearninganddevelopmentexperiencethataddsgenuinevaluetoyourbusiness.

Weofferuniqueopportunitiesforyouremployeestogainqualificationswhilstcontinuingtheirday-to-daywork,ensuringyourbusinessbenefitsfromtheconsequentenhancementinexpertise,knowledgeandmorale.

Wealsoensurefullaccreditationofin-housetrainingtocreatedefinedcareerprogressionpathsforyourmostvaluableassets.

What can Skills Guernsey offer?

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Thesupportersofthisinitiativearegrowing.Belowyoucanseealistoforganisationsalreadyinvolved.

GuernseyCollegeofFurtherEducationGTAUniversityCentreBPPProfessionalEducationTheLearningCompanyDigitalGreenhouseJohansenExecutiveCoachingStartUpGuernseyLesCotilsCentre

ForafulllistvisittheSkillsGuernseywebsitewww.gov.gg/skillsguernsey

How does it work?

Who is involved?

GuernseySkills

DeputyAllisterLangloisChairmanofSkillsGuernsey

‘It’svitalforourcommunity,localbusinessandoureconomythatourworkforcehavetherightskillstomaintainourhealthyemploymentfiguresandforGuernseybusinesstoflourish.Together,underthe

umbrellaofSkillsGuernseytheStateshavemadethisapriority,thisstrategicoversightissomethingthathasbeenlackingandsowehavebeenworkingtogetherwithGuernseybusinessandtrainingproviderstomakesurethatthetrainingavailableisexactlywhatisneeded.’



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GuernseySkills

Course Directory (2015/16)

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Pleasenotethislistisnotexhaustive.Ifyoucannotfindwhatyouarelookingforpleasecontactusatskillsguernsey@gov.gg



TonyRowbotham,PresidentofGuernseyChamberofCommerce

“Chamberhasbeenproactiveinidentifyingthetrainingandskillsneedsforbusinesses.Wearede-lightedtoseethecoordinatedap-

proachthatSkillsGuernseyImplementationGrouphasadoptedtoenablebusinessestoeasilyaccesstrainingprovisions.”

Introduction to Management (SG_CFE001).

Lengthofcourse: OnedayTargetaudience: Allnewmanagers,orthose aspiringtobemanagersPriceperdelegate: £150Pricepercourse: £900Openorinhousecourse: EitherMaximumnumberofdelegates: 12

Keycourseaims/outcomes:

• Whatis‘management’?• Keyrolesandresponsibilitiesofamanager• Anoverviewandstarterkitofhandyhintsandtipsfor:

• managingperformance• managingrelationships• managingresources(includingtime)• managingproblems• managingself

CoursedatestobeconfirmedLikelyfrequencyeverythreemonths

GUERNSEYCOLLEGEOFFURTHEREDUCATION

Performance Management (SG_CFE003).

Lengthofcourse: OnedayTargetaudience: Allnewmanagers, orthoseaspiringto bemanagersPriceperdelegate: £150Pricepercourse: £900Openorinhousecourse: EitherMaximumnumberofdelegates: 12


• Fourlevelsofperformance• SettingSMARTobjectives• Performanceindicators,measures,standards andtargets• Tacklingpoorperformance


Relationship Management (SG_CFE002).

Lengthofcourse: OnedayTargetaudience: Allnewmanagers,orthose aspiringtobemanagersPriceperdelegate: £150Pricepercourse: £900Openorinhousecourse: EitherMaximumnumberofdelegates: 12

Keycourseaims/outcomes:• Whyrelationshipsmatter• Buildingtrust• Buildingrespect• Creatingaddedvalue• Buildingrapport


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GuernseyCollegeofFurtherEducationprovidesanextensiverangeoftrainingacrossallindustries.Programmeslistedinthiscoursedirectory

areexamplesofonedayleadershipandmanagementtrainingopportunitiesdesignedspecificallytoaddressskillsgapsinthisarea.

www.guernseycollege.ac.gg Contact: Jon Snow Email: [email protected] Tel: 01481 737 500

CLAIM £500DISCOUNT WHEN YOU BOOK THREE COURSES

OR MORE

All courses listed in this directory are available from September 2015

*Terms and conditions. To find out more contact [email protected] *

N

Self Management (SG_CFE004).

Lengthofcourse: OnedayTargetaudience: Allnewmanagers, orthoseaspiringto bemanagersPriceperdelegate: £150Pricepercourse: £900Openorinhousecourse: EitherMaximumnumberofdelegates: 12

Keycourseaims/outcomes:• Personalqualities:selfassessment• Top10tipson• Self-awarenessandself-control• Beingmoreorganisedandself-disciplined• Personaltimemanagement• Managingpersonalpressureandstress


Applying Nudge Theory to Your Business (SG_CFE005).

Lengthofcourse: OnedayTargetaudience: Allnewmanagers, orthoseaspiring tobemanagersPriceperdelegate: £150Pricepercourse: £900Openorinhousecourse: EitherMaximumnumberofdelegates: 12


• Whatis‘NudgeTheory’?:anoverview• Examplesofoutstandingsuccessesusing NudgeTheory• HowyoucanuseNudgeTheorytobenefit yourbusiness


Difficult Conversations (SG_CFE006).


Keycourseaims/outcomes:• Whatmakesadifficultconversation ‘difficult’?• Thethreekeyfactorscreatingdifficulty….• …andhowtoprevent,minimise orresolvethem

• Tacklingthesituation• Tacklingtheotherperson’sbehaviour• Tacklingyourownresponse,fears andconcerns


An introduction to NLP (SG_CFE007).

Targetaudience: Allnewmanagers,or thoseaspiringto bemanagersPriceperdelegate: £150Pricepercourse: £900Openorinhousecourse: EitherMaximumnumberofdelegates: 12


• Whatis‘NLP’?• Thethreecomponentsexplained• AnoverviewandwhistlestoptourofNLP principlesandpractice• HowNLPcanhelpyouandyourbusiness: practicaltoolsandtechniques


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Managing Uncertainty (SG_CFE009).

Lengthofcourse: OnedayTargetaudience: Allnewmanagers, orthoseaspiring tobemanagersPriceperdelegateor: £150Pricepercourse: £900Openorinhousecourse: EitherMaximumnumberofdelegates: 12

Keycourseaims/outcomes:• Thechangingcontextof‘uncertainty’• Managinguncertainty:whatyoucandoto reduceit• Managingyourresponse:whatyoucando tolivemoreeasilywithuncertainty


Influence and Persuasion Skills (SG_CFE008).


Keycourseaims/outcomes:• Impressionmanagement(howyoupresent yourselftoothers)• Threekeyfactorstocreatepositiveinfluence• Howtoselleffectively• Beinganoutstandingpresenter


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The Guernsey College welcomes your support in its provision for all types of student from all walks of life. This support could help a student overcome personal challenges - or succeed in their educational and training needs - or get back to work - or just provide assistance to a student who needs help to improve themselves to the overall benefit of their island.

Julian Winser Chairman Board of GovernorsGuernsey College of Further Education

“How can I become an Associate?There are five distinct and separate ways of becoming an Associate:

1. Become a ‘Friend of the College’You can make a monthly, financial contribution to the College, starting from £5 per month.2. Become a Guernsey College PatronAs a Patron, you will become a proactive and influential College supporter – by, for example, lobbying or speaking on our behalf, or using your network to run and promote events helpful to the College.3. Project ProviderAs a Project Provider you would

provide projects for our students to undertake as part of their course of study. They get relevant work experience, and you would get a fully supervised, quality piece of work either free or at reduced rates.4. Mentor/CoachYou would offer your time and experience to mentor or coach one or more of our students, including offering face-to-face or on-line support, and/or the opportunity for students to shadow you or others within your workplace (subject to necessary checks).5. Donations and sponsorshipYou could make one-off donations, or sponsor a specific College

GUERNSEYCOLLEGEASSOCIATION

Please get in touch...With your help we can make a genuine difference to the lives of our students and their ambitions to serve the Guernsey economy and local community.Tel: 01481 737 500 or email: [email protected]


Courses for 2015Coding Fundamentals (SG_GTA001).Thishighlyinteractive,practicalcourseisperfectforthosewantingtolearntocodesoftware.Itprovidesanopportunitytodevelopsomethingfunandexcitingwhilstintroducingyouinapracticalwaytotheprinciplesofcoding.1October,£495(18:00-20:00foreightweeks).

Trust Law and Administration (SG_GTA002).TheaimofthisonedaycourseisfordelegatestounderstandsomeofthetheoreticalprinciplesbehindthissubjectandtoprovidesomecontextfortheirdaytodaydutiesandunderstandtheusesandadministrationofOffshoreTrusts.14October,£275(9:30-16:30).

Fund Overview Level 1 & 2 (SG_GTA003).Thiscoursewillgivedelegatesaninsightintotheworkcarriedoutwithinthelocalfundindustry.Thiscoursewillbeofparticularinteresttothoseworkingdirectly/indirectlyinthefundenvironment.Thecoursealsohasrelevancetothosenewtothefinanceindustrywhowishtogainabetterunderstandingoffunds.21October£295&18November£295.(9:00-17:00).

ICSA Making the Most of Board Committees (SG_GTA004).Ahalf-daycourseonhowtooptimisebothcommitteestructuresandthecontributionofthepeoplethatsitonthem.Thiscourseisdesignedforcompanysecretariesandtheirteams,directors,boardadvisorsandthosesupportingboardactivitiestobemoreeffectiveintheirrespectiveroles.23October,£275(9:00–12:30).

ICSA Governance in Unlisted and Private Companies (SG_GTA005).Thisnewcourseexamineshow,throughtheapplicationofgoodgovernanceprinciples,privatecompaniescanbetterdirectandmanagetheiroperations,lowertheirrunningcostsandimprovethereputationoftheirbusiness.Theincreasedfocusongovernanceinrecentyearsisputtingpressureondirectorsandcompanysecretariesofprivateandunlistedcompaniestobemoreprofessionalintheperformanceoftheirduties.23October,£275(13:00–16:30)

Bribery & Corruption - Buffet Lunch (SG_GTA006).ThiscoursewillbecomingtoGuernsey2,3,4November,£[email protected].

CMI Management & Leadership Series (SG_GTA007).Aprogressiveseriesofcoursesdesignedtoenablemanagersatalllevelstodevelopkeyskillsinmanagementandleadershipsuchasteambuilding,resourceplanning,financialcontrolandleadership.Commencing12November;from£950.

ICSA Effective Minute Taking (SG_GTA008). Thisinteractivecourseprovidespracticalguidanceonhowtoovercomemostoftheproblemsfacedbyminutetakersandtoachieveaccurateminutetaking.Delegateslearnnotonlyhowtoovercometheusualproblemsfacedbyminutetakers,butalsodevelopatoolkitofpersonalskillswhichwillboosttheirconfidenceinwritingaccurateminutes.23November,£300(9:00–17:00).

Cyber Crime and Cyber Security - Buffet Lunch (SG_GTA009).ThiscoursewillbecomingtoGuernsey26November,£[email protected].

GTAUniversityCentreisaGuernseybasedorganisationestablishedtohelpindividualsandorganisationstodevelop21stcenturybusiness

skills.Itsuniqueapproachtolearningprovisionallowsittoformpartnershipswithlocalandinternationaltrainingproviderstooffer

professional,technicalandbespoketrainingsolutions.

GTAUNIVERSITYCENTRE

www.gta.ggEmail:[email protected]:01481721555

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Open Source Intelligence - Buffet Lunch (SG_GTA0010).ThiscoursewillbecomingtoGuernsey27November,£[email protected].

WoW Academy (SG_GTA0011).Agenericinductionprogrammetosupportnewtalentedentrantstotheworkplaceestablishthemselvesintheworldofwork.Coveringattitude,behaviour,personalprofilinganddevelopment.CommencingDecember2015.FeesT.B.C.

Up and running by January 2016

Compliance & Investment CPD Series (SG_GTA012).Thisserieswillcompriseof12monthlysessionswithhighimpact,professionalspeakers.

Account Standards Update (SG_GTA013).Preparingbookstomeetthenewaccountingstandardsbeingimplemented1January.DuetobelauchedJanuary2016.

Up and running by April 2016

Bespoke Personal & Management Development Programmes (SG_GTA014).Bespokepersonalandmanagementdevelopmentprogrammestoallindustrysectorsandthewidercommunity.Throughaprocessofconsultationandtrainingneedsanalysis,wewillidentifyandprocurespecifictrainingsupplierstotailormakeanddeliverprogrammestoyourrequirements.

GTA Centre for Coaching (SG_GTA015).TheGTAwillofferboard,executive,teamandpersonalperformancecoachingacrossallindustrysectors.Coachingwillbeofferedthroughabaseoflocalandinternationalcoaches.

Insights Discovery Training & Coaching (SG_GTA016).InsightsDiscoveryisagloballyrecognisedframeworkusedforadaptingandconnectingwithothers,basedonself-understandingandusedwidelyforcoaching,personaldevelopmentandbusinesstransformation.Servicesareofferedthroughanetworkofindependentlicensedpractitionerswhocanprovideanextensiveofferingoftrainingpackagesincluding:leadership,team,personalandsalesdevelopmenttomentionafew.

Up and running after April 2016 (completed by September 2016)

Masters Degree, Specialist Units (SG_GTA017).Achancetojointhesepracticalbutacademicallychallengingcoursesbystudyingspecialistunitsinbusinessadministration(MBA)andcorporategovernance(MSc)todevelophighlevelskillsforseniormanagersanddirectors.

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GTAUniversityCentreisaGuernseybasedorganisationestablishedtohelpindividualsandorganisationstodevelop21stcenturybusiness

skills.Itsuniqueapproachtolearningprovisionallowsittoformpartnershipswithlocalandinternationaltrainingproviderstooffer

professional,technicalandbespoketrainingsolutions.

GTAUNIVERSITYCENTRE

www.gta.ggEmail:[email protected]:01481721555

Performance Appraisals for Small Businesses(SG_LCC001).

Description of course:Performanceappraisalsareapowerfulmanagementtooltomotivate,retainanddevelopemployeesaswellasanopportunitytoprovideconstructivefeedbackasanemployer.Thiscoursefocusesontheskillsandtechniquesnecessarytoensuretheappraisalprocessisconstructive,relevantandpositive.Templatesofallappraisaldocumentswillbeprovided.Length of course:TwohoursLevel of course: Basic/GeneralOverviewTarget audience:Smallbusinesseswhoeitherdonotcurrentlyconductappraisalsorfinditachallengingprocessthatprovideslittlevaluetoeitherthebusinessorindividual.Price per delegate:£15Price per course:N/AOpen or in house course: OpenMaximum number of delegates:40Key Course Aims: Togainanunderstandingofappraisalprocessesandtheirvalueinbusiness.Learnhowtopreparefortheappraisalinterview.Providefeedbackanddiscussareasofstrengthsandweaknessesinaconstructivemannerandencourageopentwo-waydiscussions.Learnhowtomonitortheprogressofstaffaftertheappraisalprocess.Course dates: 8October2015.Datesin2016TBCLikely frequency:Annual

Communication in the Workplace (SG_LCC003).

Description of course:Anintroductiontoofficecommunications,includingbothverbalandwritten.Coveringbusinessetiquetteinwritingemails,letters–answeringthetelephoneandfacetofacecommunication.Length of course:90minutesLevel of course: Basic/GeneralOverviewTarget audience: Smallbusinesseswithlimitedtimeandbudgetresourcesfortraining.Price per delegate: £15Open or in house course: OpenMaximum number of delegates:40Course dates:TBCLikely frequency: Annual

Employment Contracts and Staff Handbooks for Small Businesses (SG_LCC004).

Description of course: Whetheryouemployonememberofstaffor30theyallrequire,bylaw,anemploymentcontract.Thisdoesnothavetobeacomplexorlengthydocumentandonceyouhavesetupone,itisstraightforwardtoadaptitforeachmemberofstaff.Contractsworkinconjunctionwithstaffhandbookswhichareavaluablemanagementtooltoclearlysetoutthebehaviourandconductexpectedfromstafftogetherwithrequirementsspecifictothebusiness.Length of course: 90minutesLevel of course: Basic/GeneralOverviewTarget audience: Smallbusinesseswithlimitedtimeandbudgetresourcesfortraining.Price per delegate: £15Open or in house course: OpenMaximum number of delegates: 40Key Outcomes: Aclearunderstandingonhowtoformcontracts,varytermsandbringcontractstoanendtogetherandwhatneedstobeincludedinacontractofemploymenttomeetlegalrequirements.Anunderstandingofthevalueofastaffhandbooktogetherwithpointsitshouldincludeandhowitcanbeamended.Course dates:TBCLikely frequency: Annual

Winning Customer Care (SG_LCC002).

Description of course: Identifyingwhoyourcustomersare,anticipatingtheirneeds.Skillsandtechniquestodealwithdifficultcustomers–leavingcustomerswithapositiveexperience.Length of course: 90minutesLevel of course: Basic/GeneralOverviewTargetaudience:Smallbusinesseswithlimitedtimeandbudgetresourcesfortraining.Price per delegate: £15Open or in house course: OpenMaximum number of delegates:40Course dates:22September2015Datesin2016TBCLikely frequency: Annual

www.lescotils.com Contact: Vanessa Harvey Email: [email protected] Tel: 01481 727 793

LES COTILS CENTRE

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LesCotilsisproudtoprovideatrainingprogrammeaimedatsmallerlocalorganisationswhichhavetobalancekeepingupdatedontheiremployer

responsibilitieswithrunningabusiness.ThetrainingprogrammeisrunaspartofLesCotilsCommunityProjectprogrammewiththepurposeofmaking

trainingaccessibletoall.

Guernsey Employment Tribunals – All you need to know as a small business (SG_LCC005).

Description of course:AguideforbusinesseswithoutadedicatedHRFunctiononwhatdointheeventofaclaimbeingmadeagainstabusinessandhowitcanbeavoided.Length of course: TwohoursLevel of course:Basic/GeneralOverviewTarget audience:Smallbusinesseswhoeitherdonotcurrentlyconductappraisalsorfinditachallengingprocessthatprovideslittlevaluetotheeitherthebusinessorindividual.

Price per delegate: £15

Price per course:N/A

Open or in house course: Open

Maximum number of delegates:40

Key Course Aims: Thissessionwillexplainhowyouasanemployercanminimisethepossibilityofasuccessfulclaimagainstyouordefendyourdecisiontodismissanemployee.Course dates: 8October2015.Datesin2016TBCLikely frequency: Annual

Introduction to Supervisory Management (SG_LCC006).

Description of course: Thiscoursewillhelptodevelopessentialmanagementtoolstoleadandmotivateateam.Confidentsupervisorsneedtoplan,organise,communicateandmonitoratthesametimeasdevelopingtheirteams.Thiscoursewillexaminethesupervisorytechniquesthatcanbeputintoactionimmediately.Thefivesessionscover,UnderstandingYourself,WorkingwithOthers,Communication,OrganisationStructures,DataManagementandCollaboration.Length of course: 90minutesLevel of course: Basic/GeneralOverviewTarget audience: Smallbusinesseswithlimitedtimeandbudgetresourcesfortraining.Price per delegate or: £250Open or in house course:OpenMaximum number of delegates: 15Course dates:TBCLikely frequency: Annual

Managing Disciplinary and Grievance Cases (SG_LCC007).

Description of course: Thiscoursewillgivedelegatesadetailedunderstandingofhowtohandlebothdisciplineandgrievanceproblemswhentheyariseintheworkplace.Agoodworkingknowledgeofdisciplineandgrievanceproceduresisessentialforallmanagersifissuesaretoberesolvedintheworkplaceratherthanendinginanemploymenttribunal.Length of course: 90minutesLevel of course: Basic/GeneralOverviewTarget audience: Smallbusinesseswithlimitedtimeandbudgetresourcesfortraining.Price per delegate or: £15Open or in house course:OpenMaximum number of delegates: 40Key aims:Tounderstandwhatismeantbydisciplinaryandgrievance,howtointroduceaprocedureandhowtoapplyitintheworkplace.Course dates:TBCLikely frequency: Annual

Preventing & Managing Stress in the Workplace (SG_LCC008).

Description of course: AnintroductiontotheHealthandSafetyExecutiveWorkplaceStressModelandStandards.Optionsformanagingtherisksandforhelpingemployeeswherestressmaybebecominganissueandhowtomanagestressrelatedabsence.Length of course: 90minutesLevel of course: Basic/GeneralOverviewTarget audience: Smallbusinesseswithlimitedtimeandbudgetresourcesfortraining.Price per delegate or: £15Open or in house course:OpenMaximum number of delegates: 40Course dates:22September2015.Datesin2016TBCLikely frequency: Annual

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LES COTILS CENTRE

LesCotilsisproudtoprovideatrainingprogrammeaimedatsmallerlocalorganisationswhichhavetobalancekeepingupdatedontheiremployer

responsibilitieswithrunningabusiness.ThetrainingprogrammeisrunaspartofLesCotilsCommunityProjectprogrammewiththepurposeofmaking

trainingaccessibletoall.

www.lescotils.com Contact: Vanessa Harvey Email: [email protected] Tel: 01481 727 793

Communication in the WorkplaceContact name: Vanessa HarveyDescription of course: An introduction to office communications, including both verbal and written. Covering business etiquette in writing emails, letters – answering the telephone and face to face communication.Length of course: 90 minutesLevel of course: Basic / General OverviewTarget audience: Small businesses with limited time and budget resources for training. Price per delegate or: £15Open or in house course: OpenMaximum number of delegates: 40Course dates (if known): TBALikely frequency (if known): Annually A

Building Confidence & Resilience (SG_JEC001).

Course Provider: Women’sDevelopmentForumDescription of course: Whatwouldittaketoreleasemoreofyourpotential?Iftheanswerismoreconfidenceandagreaterabilitytowithstandknocks,thenjoinustogetstartedonhelpingyoutobecomemoreofthepersonyouwanttobe.Intheworkshopyouwilllookatwaysyoucanincreaseyourself-confidenceandstrategiestohelpyouwithstandnegativefeedbackand/orunforeseensetbacks.Thecoursewillberunasanexperientialworkshopinasmallgroupsettingof8–14,focusingonbuildingpracticalstrategiestohelpyouinyoureverydaylife.Length of course:Halfday–FourhoursTarget audience:Any–opentomenandwomenPrice per delegate: £110Non-Members-£99WDFMembersPrice per course:£1,000excludingvenuecostsOpen or in house course: BothMaximum number of delegates:14Key course aims/outcomes:• Tounderstandthebenefitsofnotfeeling confidentanddrawbacksoftotal confidence• Identifyandreplaceunhelpfulself-talk• Buildpracticalstrategiesforhandling newsituationsandsetbacksVenue: LesCotilsCourse dates: Provisionaldate14January2016Likely frequency: Annual

Mentoring Skills (SG_JEC002).

Course Provider: Women’sDevelopmentForumDescription of course: Anexperientialcourserunovertwohalfdaysforthosewhowishtolearntheessentialskillsformentoringothers,aswellashowtomakethemostofmentoringforthemselves.AtWDFwebelievethatmentoringisatwo-wayprocessandwillonlyreallyworkifbothpartiesbenefitfromtheexperience.Intoday’sfastmovingworldwealsoneedtobreakawayfromthetraditional,“wiseoldsage”approachtofindtimeeffectivewaystogetthemostoutofthementoringavailabletous.

Length of course:Twoandahalfdays–eighthoursTarget audience:Any–opentomenandwomenPrice per delegate: £200Non-Members-£180WDFMembersPrice per course:£2,000excludingvenuecostsOpen or in house course: BothMaximum number of delegates:20Key course aims/outcomes:• Tounderstandthedifferencebetween coachingandmentoringandwhento useeachstyle• Tolearnandpractiseaskingcoaching questions• Tounderstandhowtogetthemostoutof beingmentored• Tounderstandhowtopreparetobea mentorVenue: LesCotilsCourse dates: Provisionaldates26May/16June2016Likely frequency: Annual

JOHANSEN EXECUTIVE COACHING

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JohansenisaGuernseybasedExecutiveCoachingcompanyofferingOne-to-oneCoaching,TeamCoaching,DevelopmentWorkshopsandOrganisationalChangeprogrammes.FoundedbyCatoJohansenin

1997,thecompanyhasclientsacrossEuropeaswellasGuernseyintheChannelIslands.

www.johansen.ggContact:MichelleJohansenEmail:[email protected]:01481710485

Presence & Impact (SG_JEC003).

Course Provider: Women’sDevelopmentForumDescription of course: Ifyouwanttoclimbthecareerladderitisvitaltoestablishyourprofessionalpresence.Itwillgiveyouasenseofgravitas,andletpeopleknowyouareakeyplayerinthegameofsuccess.Yourpresencecomesfrombothyourcommunicationandyournon-verbalskills.Itisthewayyouholdyourself,thewayyoucommandattentionforyourideasandwhatpeoplesayaboutyouwhenyouarenotintheroom.Inthisworkshopwewilllookatthedifferentaspectsthatcontributetocreatingapositiveprofessionalimpactandapresencethatotherswillrememberfortherightreasons.Thecoursewillberunasanexperientialworkshopinasmallgroupsettingof8-14,andwillfocusonbuildingpracticalstrategiestohelpyoutocreatethepresenceandimpactthatisrightforyou.

Length of course:Halfday–FourhoursTarget audience:Any–opentomenandwomenPrice per delegate: £110Non-Members-£99WDFMembersPrice per course:£1,000excludingvenuecostsOpen or in house course: BothMaximum number of delegates:20Key course aims/outcomes:• Toestablishtheimportanceoffirst impressions• Toestablishthepositiveaspectsofthe delegates’currentpresenceand impact• Learnhowweautomaticallydraw conclusionsaboutpeoplefromnon- verbalinformation• Buildpracticalstrategiestomanage bodylanguageandvocaltoneVenue: LesCotilsCourse dates: Provisionaldate3March2016Likely frequency: Annual

Public Speaking with Confidence (SG_JEC004).

Course Provider: Women’sDevelopmentForumDescription of course: Atsomepointinourcareerswewillberequiredtospeaktogroups.Whetheritisatateammeetingorasakeynotespeaker,mostofuswillfindapointatwhicheventheideaofspeakinginpublicbecomessimplyterrifying.HavingovercomeherownfearofpublicspeakingtolaunchWDF,MichelleJohansenhassincecoachedmanypeoplethroughtheirownindividualterrorpoints.Inthishalf-daycoursewewillconcentrateoncreatingasafespacefordelegatestopractiseinasmallgroupsettingandfocusonbuildingpracticalstrategiestoturnpublicspeakingfromapotentialcareerderailerintoacareerenhancer.

Length of course:Halfday–FourhoursTarget audience:Any–opentomenandwomenPrice per delegate:£110Non-Members-£99WDFMembersPrice per course:£1,000excludingvenuecostsOpen or in house course: BothMaximum number of delegates:20Key course aims/outcomes:• Tonormalisethefearofpublicspeaking• Buildpracticalstrategiesforhandlingthe fearresponse• Togivethedelegatesanopportunityto practiseinasafespaceVenue:LesCotilsCourse dates: Provisionaldate11February2016Likely frequency: Twiceayear

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JOHANSEN EXECUTIVE COACHING

JohansenisaGuernseybasedExecutiveCoachingcompanyofferingOne-to-oneCoaching,TeamCoaching,DevelopmentWorkshopsandOrganisationalChangeprogrammes.FoundedbyCatoJohansenin

1997,thecompanyhasclientsacrossEuropeaswellasGuernseyintheChannelIslands.

www.johansen.ggContact:MichelleJohansenEmail:[email protected]:01481710485

Blended Learning Management Development Programme (SG_TLC001). TheLearningCompanyisanapprovedendorsedproviderfortheInstituteofLeadershipandManagement(ILM).EachlearnerwillbeILMregistered,whichwillgivethemmembershipforoneyearincludingaccesstotheILMLearningZone,up-to-dateresearch,articles,videoandinteractivediscussionroomswheretheycanshareissuesandmakecontacts.

TheILMoffersmoreleadershipandmanagementqualificationsthananyotherawardingbodythroughtheirnetworkof2,500accreditedcentresworldwide.Throughtheirmembership,delegateswillbeconnectedtoacommunityof35,000leadersviatheILM’sLearningPortal.TheybecomebettermanagersbyreceivingprofessionalrecognitionandmanagementsupportthatcomeswithILMmembership.Dates:(Fulldaysrun9:00–17:00).Datesfor2016TBC.

The Programme

Thisprogrammeisdesignedtosupportemergingtalent,newlyappointedmanagersorestablishedmanagerswhowishtorefreshtheirskillset.Itconsistsofsixdays’classroomtrainingandsixassignmentstobringlearningtolifeintheworkplace.Thelinemanagerwillbeaskedtocommittosettinglearninganddevelopmentobjectivesforthedelegatetofocusthemonmeetingtheirpotentialthroughtheprogramme.A360feedbackmodelisusedpriortoandposttheprogrammetomeasurethedelegate’sperformance.DelegateswhosuccessfullycompletetheprogrammearerecognisedwithacertificatefromtheILM.

Unit one: Communication - My Team & OthersThisworkshopistailoredtokeystrategicandoperationalbusinessgoalsandaimstoincreasepeople’sawarenessoftheimpactoftheirown,andothers’,communicationstyles.Bytheendofthesessionparticipantswill:• Learnaboutdifferentbehaviourstylesandtheimpactofbehaviourstylesongroup communication• Learnhowtocommunicateeffectivelywithallstylesbygainingunderstandingofothersand adaptingstylesappropriately• Createacommunicationschartinordertoanalysethequalityofcommunicationsacross keyrelationships• Createanactionplantoimplementlearningintheworkplace

Unit two: Motivating My TeamThisworkshoplooksattheimportanceofproactivelycreatingpersonalandprofessionalgoals,andleadingselfandotherstowardsachievement.Delegateswillconsidertheoriesofmotivation.Bytheendofthesessionparticipantswill:• Identifythequalitiesofeffectiveleadersinordertoconsiderwhatmotivatingbehaviour consistsof;whetheritworks,andhowitcanbeadaptedtodifferentindividualsand situations• Thinkaboutwhatmotivatesthemselvesandothers;• Identifylimitingbeliefsandworktochangethemintoenablingbeliefs;• Useself-coachinginordertocreateandsustainapositiveattitude• Understandtheimportanceofpositive,timelyandachievementorientatedcommunication inmotivatingothers• Setsomestretchinggoalsandwriteactionplansforsuccess.

AtTLCweworktohelpyouadvanceyourorganisation,andyourpeoplestrategies,throughheightenedinsightandundertandingofthepsychologyandsociologyoforganisationallife.Weworkwithyoutofindempowering,engaging,

practicalandeffectivesolutions.Weworkinleadership&communications,teamwork,management,businessmodellingandeffectiveness.

www.thelearningcompany.ggContact:DianeOkeEmail:[email protected]:01481736667

THE LEARNING COMPANY

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Unit three: Leading My Team Through ChangeManagerswilllearntonavigatechangewhilstmaintainingtheperformance,positiveactionsandattitudesoftheirteams.Thisworkshopexplorestheimpactofchangeonhumanbehaviour;itshowshowtominimisetherisksandspecificimpactofchange.Bytheendofthesessionparticipantswill:• Recognisethepredictabledynamicsofchangeanddealwithresistance;• Considertheirownpersonalchangestylesandstrategies;learninghowtocapitaliseontheir personal‘changemanagement’strengths• Adoptpositivebehaviourstoeasetheimplementationofnewprocessesandprocedures• Empowerpeopletomanage‘change’moreeffectivelybyunderstandingtheircriticalpriorities, keepingfocusonattainableresultswhilstremainingaccountableforahighperformingteam.

Unit four: Building My TeamThisworkshopinvolvesteamleaders;theylearntheskillsinvolvedingettingtheirownteamtoworktogetheraseffectivelyaspossible.Bytheendofthesessionparticipantswill:• Recognisewhyteambuildingisimportant• Learntounderstandteamleadercharacteristics,lookingatthecrucialroleoftheleader• Learncommunicationinteamsandhowtomakeiteffective• UnderstandhowtosetteamtargetsandindividualtargetsandmakethemSMART• Learnaboutmonitoringteamperformance• Createteamidentityanddevelopateamcharter.

Unit five: Focusing My TeamThisworkshopisdesignedtoequipleadersandmangerswiththeskillstoprovidecleardirectionandbuildanddeveloptheconfidencetoconductdevelopmentconversationswithbothoverandunderperformers,withtheaimofdevelopingahighperformingteam.Bytheendofthesessionparticipantswill:• Understandtheimportanceofapplyingflexibleleadershipapproacheswhencommunicating keybusinessstrategyandgoals,providingtheteamwithcleardirectionandavoiding ambiguity• Consistentlyapplybestpracticetoalldevelopmentdiscussionswiththeaimofdelegating taskswhichmotivateandchallengetheindividual• Conductopenandhonestperformancebaseddiscussionstocreateownershipand accountabilitywithintheteam• Beconfidentwhenbothmanagingunderperformanceissuesorstretchingandchallenging thehighperformers

Unit six: Coaching My TeamThisworkshopwillbenefitallthosewhoregularlydelegatetaskswiththeaimofdevelopingandempoweringothers.Delegateswillconsidertheadvantagesoftheartofdelegation,practisequestioning,listeninganddevelopcoachingtechniquesinordertodelegateeffectivelytoenhanceperformanceanddeliverpositiveoutcomes.Bytheendofthesessionparticipantswill:• Understandthebenefitsofdelegationandempowermentandhowtousedelegationto developpeople’sskills• Beabletoidentifyandagreethecriticalstepsofadelegatedtask/projectandthe importanceofregularreviewandfeedbackonperformance• Usedelegationasamanagementstyle• LearnaboutthefundamentalsofG.R.O.Wmodelcoaching• Understandhowtogivepeoplefeedbacktosupporttheirpersonaldevelopment

Price per delegate:£1,600

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AtTLCweworktohelpyouadvanceyourorganisation,andyourpeoplestrategies,throughheightenedinsightandundertandingofthepsychologyandsociologyoforganisationallife.Weworkwithyoutofindempowering,engaging,

practicalandeffectivesolutions.Weworkinleadership&communications,teamwork,management,businessmodellingandeffectiveness.

THE LEARNING COMPANY

www.thelearningcompany.ggContact:DianeOkeEmail:[email protected]:01481736667

Wearealocallybasedprofessionaltrainingprovider,backedupbyoneoftheworld’slargesttrainingprovider.Weoffermanydifferent

qualifications,withflexibleonlineandface-to-facestudyoptions(bothdayandevening),usinglocallybasedtutorswhocanofferyouthetime

andexpertisetohelpyourealiseyourambitions.

bpp.com/bpp-guernsey-homeEmail:[email protected]:01481266176

BPP PROFESSIONAL EDUCATION

Fiduciary Induction Programme (SG_BPP001).

Contact: [email protected]

Description of course: Thisprogrammeconsistsoffivedays’training,focusingonthepracticalelementsoftrustandcompanyadministration.Itincorporatesthesoftskillsandtheorytoenablecompletionofthepracticaltasksexpectedoftraineesandadministrators.Theprogrammeisaimedatnewstarterstothetrustandcompanyindustryandprovidessomeofthetechnicalknowledgewhichisusefulbeforeanyprofessionalexamsarestarted.

Length of course: Fivexonedayprogramme,eachdaywillbebetween9:00-16:00

Target audience: Thiscourseisinvaluableforanyonewhoseroleinvolvesmeetingotherpeople.

Price per delegate:The5dayprogrammecosts£750whichincludesallmaterials

Open or in house course: Open

Maximum number of delegates: TBC

Venue: BPP,WhiteleyChambers,39DonStreet,StHelier.CanbearrangedinGuernseyuponrequest.

Course dates: 26–30October2015oronceaweekon26October,3November,10November,18Novemberand24November,

Networking Course (SG_BPP002).

Contact name: [email protected]

Description of course: Todevelopyourcareer,qualificationsandintelligencearenotenough.Buildingareputationfromtheearlieststagesinyourcareerthroughnetworkingwillprovideyouwithaprofileandresourcesforfutureuse.Youcanneverknowtoomanypeople:everytimeyoumeetsomeonenew,thenumberofpeopletheyknowmultipliesyouraccesstopotentiallyvaluablenewcontacts.Bettercontactsgiveyouaccesstonewopportunities

andclients.Thiscoursewilltakeyouthroughsomeofthestepsandactivitiestohelpyoutobecomeaconsummatenetworker,andmakearealdifferencetoyourpersonalreputationandyourbusiness.

Learning Objectives: At the end of this course delegates should be able to:

•Lookforwardtonetworkingeventsknowingthattheywillenjoythemandbeeffective•Preparefornetworkingevents•Enteraroomfullofstrangers•Createthatpowerful‘firstimpression’•Striketherightbalanceoftraditionalandonlinenetworking•Learntorememberpeople’snames•Mastertheartofconversation•Joinandleavegroupswithease•Knowhowto‘work’aroom•Makeyourselfmemorable

Length of course: Oneday

Target audience: Thiscourseisinvaluableforanyonewhoseroleinvolvesmeetingotherpeople.Price per delegate: £395Open or in house course: Open

Maximum number of delegates: 40Venue: BPP,WhiteleyChambers,39DonStreet,StHelier.CanbearrangedinGuernseyuponrequest.Course dates: 20October,2015

Any other useful information: Thepresenteronthiscourse-PeterKane,LLBandCharteredMarketer–hasstrongexperienceworkingwithinserviceorganisationsintheprivateandpublicsectorandalsodesigninganddeliveringtrainingtothem.HespentoverthreeyearswithDeloitte,duringwhichtimeheprovedthathecouldquicklyestablishcredibilityandtrustwithpartnersandmakeatangibledifferencetotheirsuccess.Peterhasdeliveredtrainingandcoachinginbusinessdevelopmenttopeopleinallsizesofserviceorganisations–andrelatedprofessionalbodiesincludingtheICAEW.HenowdeliversBusinessDevelopmenttrainingforBPPandhasdesignedanddeliveredtrainingto12oftheworld’s30leadingprofessionalfirms.

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RichardLeTocqChairmanofIoDGuernseyBranch

“WearegladtoseethatSkillsGuernseyismovingtoaneraofactinguponthefindingsofthe

recentskillsgapsresearch.WelookforwardtocollaboratingwiththisinitiativetomeetthetrainingneedsforbusinessesacrosstheBailiwickofGuernsey.”



How are we creative? A creativity and innovation event with Professor Vincent Walsh

The GTA University Centre, Digital Greenhouse and Start Up Guernsey are pleased to announce that they will be holding an inspiring event about innovation and creativity this October.

The main speaker, Professor Vincent Walsh, is one of the world's preeminent cognitive neuroscientists with a strong interest in the study of creativity. He will be giving a talk on what makes people think? How do we foster creativity? Who is creative?

As well as carrying out world-leading research at UCL, Professor Walsh is an experienced speaker on a range of topics around creativity and has given inspirational talks to audiences including Google Create and the British Library. For more details of his work see his website: www.appliedcognitiveneuroscience.com.

In addition the event will showcase creative thinking in Guernsey with members of the local creative network presenting their work and talking about how they think creatively, followed by a floor discussion. This could be a photograph, a film, a sculpture, a 3D printed object or anything else that demonstrates your creativity. We are keen to show off as much local talent as possible so please let us know on [email protected] if you would like to include your work in this.

What makes people think?What makes people think?

How do we foster creativity?How do we foster creativity?

Who is creative?Who is creative?

Thursday 1 October 2015 17:30 - 19:30

St Pierre Park Hotel, Rohais, St Peter Port, Guernsey

£10 per ticket (60 tickets available)

FREE entrance for students (20 tickets available)

To book your place please visit: www.gta.gg

www.digitalgreenhouse.gg

www.gta.gg

www.startup.gg

Documents

Skills Guernsey Brochure FINAL Version for Web