Skills Development Brochure

7/28/2019 Skills Development Brochure

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Skills DevelopmentDeveloping people forthe future of business


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Skills Development Developing people or the uture o business 1

Contents

Leadership development and sot skills training .............5

Workplace readiness ......................................................9

Recognition o prior learning ........................................13

Skills audits and gap analysis ........................................17

Learnership implementation .........................................21

e-Learning solutions ......................................................25

Contacts ........................................................................28


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2

Deloitte has vast experience in the skills

development space with expertise in various ocus

areas o skills development. Deloitte understands

that the multiaceted issue o addressing skills

development means that interventions are

essential at dierent stages o a learners career.

For this reason Deloitte has developed a skills

development oering suited to each stage o an

individuals career.

The lack o appropriately skilled people is one o

SAs most signicant commercial issues and the

lack o scarce skills within certain industries is

particularly taxing on organisations operating in

those industries.

The shortage of skilled labour in South Africa is one of themost challenging socio-economic issues which needs to beaddressed. The skills development challenges South Africa facesare complex and span across numerous industries andskill levels.


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Leadershipdevelopme

ntand

softskillstraining

Workplace

readiness

Recognitionof

priorlearning

Skills

audit

sand

gapa

nalys

is

Learnership

implementation

e-Lea

rning

solution

s


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4

Leadership

development andsot skills training

Workplace

readiness

Recognitionof

priorlearning

Skillsauditsand

gapanalysis

Lea

rnersh

ip

implemen

tation

e-Le

arnin

g

solu

tio

ns


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Leadership development

and soft skills training

About leadership development and

sot skills training

Deloittes leadership development solution and

sot skills training are built around competencies.

Our training and development programs are

designed to give people at all levels the skills they

need to be increasingly eective in their jobs. We

believe people learn new behaviours and skills

most eectively through a blending o learningoptions that include classroom, web-based, virtual

classrooms, and electronic perormance support.

Deloitte helps you implement your learning

strategy by providing the best mix o instructor-led

training with other technology-based training

methodologies. Organisations that practice this

blended approach are reaping signicant benets.

We know that the magic is in the mix, and we are

committed to continually expanding our training

delivery options to meet your needs.

Competencies are also the heart o our selection

and assessment systems. Job analyses, behavioural-

based interviewing, assessments and simulations

help organisations identiy the best candidates or

the job.

Challenges organisations ace

Gettingorganisation-wideleadership

consistency to build a values driven culture

Ensuringyourleadershavetherightskillsto

drive engagement

Havinghigh-performanceteamsforyourlean

manuacturing implementation


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The Deloitte solution

Managers who can drive results, oster star

perormers, and improve engagement. You will

receive a comprehensive, systematic approach

to leadership development including up-ront

assessment and a competency-based curriculum

o more than 55 courses that can be congured

or customised to meet your needs. They are

available or the classroom and online. We provide

unmatched consulting expertise to assure a fawless

rollout, tied to concrete measures o success.

Deloitte DDI has trained and developed nearly

6.3 millionexecutivesandleadersworldwide.Each

day, more than 1,500 leaders benet rom one

or more o our leadership training or assessment

systems. Their newly acquired skills have infuenced

the work lives o more than 210 million people.

Deloittes leadership development and sot skills

solution has the ollowing eatures:

Fullrangeofassessmentandneeds

analysis tools including competency based

multi-rater instruments

Competency-based,congurable

curriculum o 55 courses or leadership

and workorce development, including

Interaction Management

Custom-builtleadershipprograms

Programsforcreatingcustomerloyalty

Multipletrainingdeliveryoptions

6


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Benefts

Itsagrow-or-diemarketplace.Havingthe

right talent strategy is crucial. Deloitte will help

you systematically and creatively close the gap

between todays talent capability and the people

you will need to successully execute tomorrows

business strategy.

We excel in two areas:

Designingandimplementingselectionsystems

that enable you to hire better people, aster

Identifyinganddevelopingexceptional

leadership talent, critical to creating a high-

perormance workorce

Leadership development and sot skills training is

all about giving you the kind o business impact

you want. The work we do together is tied to

your organisations strategies and becomes part

o your business and your culture. This gives you

a solution with long-term sustainability and i

your business is a multinational, Deloitte has the

global resources needed to implement your talent

initiatives eectively and consistently throughout

your organisation regardless o location.


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8

Workplace

readiness

Reco

gn

itionof

priorlearning

Skillsaudits

an

d

gapanalysis

Learnershipimplementation

e-L

earning

solutions

Leader

ship

develop

mentand

soft

skills

trainin

g


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Workplace readiness

About workplace readiness

South Arica is acing a talent crisis and

organisations are demanding highly skilled

resources to meet their growth targets and

their transormation goals. Coupled with the

sporadic success o transormation in the

countrys education system, private enterprises

are increasingly being called upon to help bridge

the skills gap and develop their employees. As

a result, Deloitte have been implementing skills

development strategies or specialised areas, such

asITConsulting,ERP,HumanCapital,Finance,

StrategyandOperations,Engineering,Project

Management and Taxation.


Our programmes are aimed at addressing the

ollowing key issues acing businesses today:

Acompellingneedtodrivetransformation

coupled with a severe shortage o competent

high level black skills

Gettinggraduatesfullyproductiveandadding

economic value in the shortest possible time

Pressureplacedonbusinesstocomplywith

legislation and align with various Charters

Retaininggoodtalent

Unstructuredanduncoordinatedtraining

resulting in excessive costs


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In our work readiness programmes, we have

created a unique mechanism or taking on large

numbers o new graduates and transorming them

into high-perorming and skilled consultants in ashort space o time.

We have restructured our training to ocus heavily

on work experience combined with relevant and

appropriate theoretical knowledge. Throughout

the process, participants are continually managed

and assessed. They are allocated mentors and

coaches so their development can be closely

monitored to meet the day-to-day demands o themodern workplace.

Participantsareenrolledinlearnerships

or registered skills programmes under the

relevantSETAstructures,resultingincreditsor

a ull qualication through the South Arican

Qualications Authority (SAQA). This also allows

employers to benet rom the relevant tax

deductions available. Alternatively, Deloitte cancustomise the workplace readiness programme

to suit the unique business needs o our client,

still aligning programmes closely to the National

Qualications Framework (NQF).

The learning programme is designed to not only

develop core areas o specialisation, but also to

drive the overall development o communication,

general consulting, project management and sales

skills. Furthermore a level o holistic development

is placed on top o the learning process, wherebylearners are assisted and given the necessary lie

skills to succeed in a demanding work environment.

The practical component o workplace learning

is what sets the workplace readiness programme

apart. Learners are exposed to a wealth o industry

expertise, various knowledge repositories, project

exposure as well as various mentors and coaches.


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Workplace readiness can assist organisations to

achieve transormational change through the

ollowing engagement options:

Maketoorderindustryspecicworkplace

readiness programmes. By joining ourprogrammes your graduates will embark on

a developmental and experiential learning

process and become value-adding, productive

resources within a specied time period. They

work on your own projects and programmes

while participating in the work place readiness

programme. I required, we can also recruit

the right graduates or you to kick-start

the process.

PartnerwithDeloittetoextendourDeloitte

GraduateAcademy(DGA)-ifyouarean

organisation in a specic industry interested

in creating a unique learning track with the

relevant intellectual property and workplace

experience, we can extend the academy

to other areas o scarce skills in highly

specialised areas.

Establishacompany-specicGraduate

Academy - utilising our experiences in the set

up o our own academy and other academies,

we can advise you on how to establish and run

a successul internal academy o your own.

Benefts

There are a number o both direct and indirect

benets or organisations participating in workplace

readiness programmes:

Benetfromthenancialincentivesprovided

bySARS(uptoR60000deductionperlearner

completingalearnership)aswellasSETA

unding and grants. By using this unding and

using the learners to support the business,

the programme usually pays or itsel within

12 months.

Benetfromatriedandtestedmodel,whichcan show demonstrable impact over ve

years. Workplace readiness has a successul

completion rate o over 90% and over 80% o

learners are still with their original employees.

BenetfromthequalityofDeloitte

proessional insight and experience. Learners

are provided unlimited access to the Deloitte

global knowledge network to acceleratetheir development. Deloitte industry experts

provide tuition and support throughout

the programme.

BenetfromtheDeloitterecruitmentfunction.

I you are unable to nd the quality or quantity

o graduates you need, Deloitte will nd

suitable candidates or you rom our workplace

readiness programme talent pool. We areactive all year round recruiting the best talent

rom SAs best universities and colleges.

Gainadvantagefromdevelopinghigh-calibre

business analysts that are amiliar with your

business and have the knowledge, skill and

attitude to make a dierence.


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Workplace

readin

ess

Recognition o

prior learning

Skillsaud

itsand

gapana

lysis

Learnership

implem

entation

e-Learningsolutions

L

eadership

deve

lopm

entan

d

soft

skillstraining


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Recognition of

prior learning

About recognition o prior learning

In order to ensure quality education and

training in terms o the NQF, it is necessary that

assessment o skills acquired must take place.

Specic outcomes in line with the standards, as

prescribedbytheapplicableSectorEducation

andTrainingAuthority(SETA),aretobeassessed

in the workplace. Assessment criteria must

include essential embedded knowledge and this

knowledge should be measured against specic

predetermined criteria.


Traditionally organisations have skilled their sta

in various inormal manners such as on-the-job

training, shadowing and inormal coaching. It has

thus ar been challenging to measure knowledge

gained in this manner against outcomes o

ormal qualications.


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Assessment o skills is a process where knowledge

is measured using a suitable assessment tool, giving

credit to learning which has already been acquired

in dierent ways, such as through lie experience.

The assessment process allows or:

Acceleratedaccesstofurtherlearning,which

could be customised to address the need o

the individual

Theabilitytoidentifythegapbetweencurrent

knowledge and required knowledge or an

individual to be able to successully complete a

specic task or group o tasks

The NQF recognises that learning takes place in a

variety o settings:

Formaleducationandtrainingprogrammes

Formalandinformalonthejobeducation

and training

Selfstudyforenjoymentorimprovement

o qualications

Informalexperiencegainedintheworkplace

or community

Formalin-houseeducationandtraining

Assessment takes place against set outcomes as

per the criteria or successul perormance o the

given task.


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Benefts

Deloitte has successully implemented various

assessmentsandRecognitionofPriorLearning (RPL)

initiatives or many o South Aricas leading

organisations. Through our Deloitte Skills

Development Solutions (SDS) accredited assessment

centre, we are able to cater or customised

vocational assessments.

The methodology used by our assessment centre

accommodates considerable cost benets. We

implement best practice methodologies coupled

with our distinctive tools, which allows clients

to ocus on their core business issues, whilst still

promoting skills development through eectively

managed skills programmes and assessments in

their organisations. This ensures successul skills

transer and trained, unctional resources.

Some o our achievements include:

e-RPL

DeloittedevelopedarstofitskindRPLModel,

delivered via a Computer Based Assessment

Instrument and supported by a Learner

Management System. This product enables

the competence assessment o literate, semi-

literate and illiterate candidates across various

occupational, skills and knowledge levels. The

instrument can be applied to ormative, summative

andRPLassessments.Theassessmentinstrument

is learner-centred and easy to use. To date almost

1 300 candidates rom 17 companies have

beneted rom this product.


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Workplace

read

iness

Recog

nitio

nof

priorle

arning

Skills audits and

gap analysis

Learners

hip

imp

lem

entation

e-L

earn

ing

solu

tions

Leadershipdevelopmentandsoftskillstraining


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Skills audits and gap analysis

About skills audits and gap analysis

Deloitte oers a unique response to addressing the

South Arican skills development challenge. Our

skills audit and skills gap analysis methodologies

enable us to implement at organisational or

industry level.

The vocational skills assessment centre also caters

or ormative and summative assessment as well

as recognition o prior learning assessment, using

a range o assessment instruments implemented

according to the specic assessment need and

which conorms to the NQF and SAQA principles.


The shortage o skilled people is one o

South Aricas most challenging issues to address.

There is no doubt that the lack o certain scarce

and critical skills within organisations is one o the

most dicult issues organisations have to deal

with at present. Over-stretched sta, a lack o

training and limited capacity negatively aects the

productivity and competitiveness o organisations

and the country as a whole.

The ability to compare the current skills set within

an organisation with its uture needs and to

create a skills development map has always been

challenging to many organisations.


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As an assessment centre, Deloitte SDS conducts

vocational assessments or industries through

various instruments that enable ast and eective

assessment, record keeping, moderation and

quality management. Our occupational specic

assessment model can be applied across

occupational, cognitive and NQF levels.

The solutions Deloitte oer in dealing with the skills

development challenge include:

Skillsgapanalysisandskillsdevelopment

strategy implementation and developing and

implementing quality training programmes to

address gaps and improve skills

Providinganend-to-endlearnershipand

assessment solution, including a customised

project management methodology

ProvidingaleadingedgeQuality

Management System which adheres to

regulatory requirements

Providinguniquetoolsincludinge-RPL,

recognised as one o the most cost and time

eective instruments

Providinglearnersupportservices,including

mentoring and coaching o learners

throughout the process

Implementingprogrammesnationallyand

across various economic sectors, providing

qualications ramework

Consultingincludingdesignand

implementation o evaluation and

monitoring rameworks

Researchonskillsdevelopmentinitiatives


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Workplacereadiness

Rec

ognitionof

priorlearning

Skills

audits

and

gapan

alysis

Learnership

implementation

e-Learn

ing

solutions

Leadersh

ip

deve

lop

mentand

so

ftskills

trainin

g


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Learnership implementation

About learnership implementation

DeloitteSDSisregisteredasanofcialEmployment

andSkillsDevelopmentAgency(ESDA)with

theDepartmentofLabour,andreceivedSETA

accreditation to act as an assessment centre or

vocational skills assessment.


Training and development o personnel are

strategic imperatives that ensure organisations

keep their competitive edge, in the local and global

market. This in itsel can put a strain on available

resources, whilst moving ocus away rom the

organisations core business activities.

The management and administration o major

skills development initiatives require dedicationand subject matter expertise to ensure successul

implementation. In South Arica the regulated and

bureaucratic nature o skills development oten

infuences organisations capacity to implement the

aorementioned, hence resulting in a ragmented

approach to training and development.


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Deloitte is one o a ew major organisations

registeredtoactasanESDA,withtheabilityto

implement programmes on a national basis, within

a wide range o economic sectors and industries.

OursuiteofESDAservicesinclude:

Learnermanagementandadministration

Qualitymanagement

ITsystemsandsupport

Contractmanagement

Recruitmentoflearners

Learnerassistanceandsupport

Learnermentoringandcoaching

Projectmanagementandimplementation

Trainingprovideridenticationandquality

assurance o training delivery

Communicationsandstakeholderliaison

Financialmanagementandpayroll

Monitoringandevaluationoftraininginitiatives

We use best practice methodologies coupled with

our distinctive tools to ensure successul skills

transer and trained, unctional resources.


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Benefts

Deloitte has successully implemented various

learnerships, assessments and recognition o prior

learning initiatives or many o South Aricas

leading organisations. Since 2003, learner

pass rates o learnerships managed by Deloitte

consistently exceed 90%, and subsequent student

employment rates exceed 80%.

Our unique approach to mentoring and coachingunderpinned by best practice principles, ensures

that learners are retained.

Some o our achievements include:

Programme in the FSI industry

Beneting 18 bank groups nationally;

this programme has enabled more than

4 000 unemployed individuals to enter the ormal

labour market through learnerships during the

pastfouryears.DeloitteactsastheESDAfor

this programme.


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Workplace

readiness

Recognitionofpriorlearning

Skillsau

ditsan

d

gap

analysis

Learn

ership

implem

entatio

n

e-Learning

solutions

Leadership

developm

entand

softskillstraining


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e-Learning solutions

About e-Learning solutions

e-Learning solutions at Deloitte is a key participant

in the skills development sphere, ocussing

on the use o technology as a key enabler to

deliver workplace learning. We believe that

promoting training and development o people

will demonstrate the value they provide or any

organisation to reach its goals.

e-Learning solutions at Deloitte is a leader intechnology enabled learning solutions, with

12 years experience in delivering large scale

competency building projects. As a benchmark

example, Deloitte implemented the design and

roll-out o a multimedia learning solution to one

o the worlds largest gold mining houses with

50 000 employees at the time.

Our products and services include:

Learningandtrainingdevelopment

advisoryandconsulting;learningand

development strategy

We have a large team o experts including

experienced educational specialists, curriculum

and content developers, multimedia and

sotware (system) developers to assist

organisations in training their people.

Learningmanagementsystems

- Learning management systems, tools

and technologies

- Develop custom systems

Generice-learningproducts

- AdultBasedEducationalTraining(ABET)

- Mining and saety technical training such

as hard rock mining, induction, lasting,rst aid training

- Training on regulatory and

legislative requirements

Custome-learningproducts

Deloitte has a ull development capacity to

customise e-learning or any organisation.


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There are multiple learning challenges aced by

organisations, which include:

EmployeeswithalmostnoEnglishliteracy

- Eveniftheyhaveneverworkedon

computers beore, this system is so user-

riendly that they can now be taught saety

and unctional skills with audio sound

in their mother tongue and multimedialessons with digital video bits and other

media. This includes unbiased assessments.

Costoftraining

- The real cost o training lies in the time

employees spend not being productive and

our system ensures only training that is

required, takes place.

Skillsshortages

- Our solution assists in addressing the need

to provide accelerated training to ll the

skills gaps o employees.


Our solution is a blended, technologically driven

approach to learning, which will ll the need

o delivering quality training and providing

skills to employees. Our core unction is to

assist organisations to train and provide skills to

employees much aster and more eectively, by

ensuring compliance with all global and local

saety standards as well as legislative requirements.

A blended, technologically driven approach tolearning will ll this need. We believe that this is the

most eective way to learn in an inormation age

where new skills and re-skilling o sta has to take

place in an environment o accelerated change.


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Benefts

Thesolutionswedeliverarealsocosteffective

in terms o productivity due to a reduction in

time, travelling and lodging costs, as well as

the benets o reduced training hours.

Employeescanenjoyself-pacedlearningat

any time and can learn in the language o

their choice. The management o learning

is automated through the real-time trackingo training with an electronic learning

management system.

Standardised,non-biasedassessmentsfor

all employees.

Higherqualityoflearning,inanexcitingway

with the use o multimedia (photos, video and

audio) in all training programmes.

Theuseofthechosentechnologiesshould

ensure alignment o any business and learning

strategies and objectives.


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Contacts

Ursula Fear

Tel: +27 (0)11 517 4963

Email: [email protected]

Noanne Botha

Tel: +27 (0)12 482 0068


Catherine Young

Tel: +27 (0)12 482 0562


Julie Rautenbach

Tel: +27 (0)11 517 4032


Frank Groenewald

Tel: +27 (0)12 482 0549



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Skills Development Brochure