Skills Power Soft Skills Brochure · development of employees are greatly impacted by soft skills as opposed to hard skills, and so for decades, we have dedicated ... Provide our

Unit 1602, 16/F, 248 Queen Road’s East Tel: 2660 8086 Wan Chai, Hong Kong www.skillspower.com.hk

About Us

Skills Power provides a set of well‐developed training solutions to help corporations and individuals sharpen their skills and performance levels to boost positive and profitable growth. The personality development of employees are greatly impacted by soft skills as opposed to hard skills, and so for decades, we have dedicated

ourselves to creating effective training programs to further enhance these necessary skills enabling organizations to better carry out their everyday businesses. Our team of certified professional trainers are highly experienced bilingual or even trilingual native speakers possessing Master's degree qualifications, with the ability to provide versatile training across many industry segments including, banking and finance, hospitality, retailing engineering, and architectural management. At Skills Power, we aim to create tailored experiences for our clients bearing the following principles in mind:

Provide our clients with comprehensive information about our training programmes, trainers, and service rates.

Collaborate together with our clients to determine realistic goals and expectations to create the most beneficial training session for their needs.

Rather than hard‐selling our services to you, we are more interested in getting to know our clients and work together to create the best possible solution to reach the desired goals.

We look forward to finding the best suitable match between trainer and participants, to better develop a unique and ideal learning experience essential to success.

Whether your company may require a short on‐site training workshop, full‐service consultation, or perhaps you are unsure about what solution would work best to meet your training needs, Skills Power is here to help! About TNM Coaching

An international network of coaching, training and development professionals, TNM Coaching operates globally in more than 15 countries.

TNM Coaching is the premiere global coaching and training company providing world‐class trainers and coaches to a broad client base. Our global experience across a multitude of industries and cultures has created a diverse experience worldwide. In the business world, TNM is known as international confederacy of exceptional professionals who are able to create extraordinary results – magic in training and development. Our training metrology is simple yet profound. We empower the realization of the full potential of each human being while using a combination of experiential learning power through a coaching approach to training.

Authorized Agent for TNM Coaching & Leadership Workshop


Set up “Focus Group” in one month time after the workshop on case sharing & application of the concepts learned

Design a customized training program in order to getting the best training effectiveness

Find out the diagnosis or conduct the training needs analysis

Set up a meeting to get mutual agreement on training rundown & effectiveness

Conduct the training

Design and incorporate specific job related exercises, role playing or discussion

Conduct “Follow‐Up Session” to learn how to effectively apply the concepts in particular cases encountered at work.

How We Work:

With our past experiences, training is tailored to individuals work demands, giving them applicable skills to help them in everyday work, enabling them to reach the best possible outcome and success.

Our training workshop focuses on facilitating engaging and participative activities to draw out appropriate answers and sustainable solutions to workplace problems together. To ensure an environment for adequate stimulations and fun, a variety of different training methods such as role‐playing, case analysis, simulation activities, small group discussions, inspiring lectures and various group games will be utilized.

How We Work to Create a Customer‐Specific Training Program

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Our Trainers

E. Iron Profound coaching with cross cultural wisdom

"A business is a living organism," Mr Iron says. "I'm fascinated by the interactive nature of organizational change within dynamic companies. I see my role as assisting people to realize their individual ideals while clarifying the corporation's visions. Ultimately, we look for shifts in understanding and the channeling of energy, at all levels within the company."

W. Cheung Three‐time CEO listens with experience, leads with heart

Mr Cheung will coach you on who you want to become and what you want to accomplish. He will challenge you to expand your capacities. Mr Cheung’s clients are unanimous in their affirmation of the growth and accomplishment they have experienced with his coaching.

KF Lee Highly experienced in aligning human resources with business strategy

Mr Lee’s business background spans over 15 years working with multinational corporations in executive coaching, corporate training and organizational development.

HM Chung Strong business sense and strategic mindset Mr Chung’s unique experience and strong corporate background has developed him into a professional Human Resources leader with a strong business sense and strategic mindset. He brings thoughtful insight to the training workshops and inspires participants to apply their learning into business application which has brought positive results to their organizations. CM Yu Open and friendly atmosphere throughout the training which inspire, encourage and facilitate learning Ms Yu is good at quoting examples and sharing personal experience in supporting the training theories, her practical approach has made her training very impressive and outstanding. Her warm and nurturing personality predisposes her uniquely as a facilitator skills trainer.


Program List at a Glance Staff development through training is one of our strengths. We provide the following programs which can be tailored for your organization’s needs.

*More workshop outlines are available upon request. Program Suggested Duration

1 Achieving Service Excellence Half day

2 Adopt “Leadership Conversation Skills” for Effective Communications

One day

3 Adversity and Change Management Half day

4 Assertiveness Skills & Self Confidence for Success Half day

5 Balancing Life, Wrap Up Stress in 60‐minute 12 sessions

6 Behavioral Selling Skills One day

7 Building Better Work Relationships Half day

8 Building High Performance Teams Half day

9 Chairing Meetings Half day

10 Chinese/ Western Business Etiquette Half day

11 Coaching Skills One day

12 Coloration Half day

13 Competency Based Interviewing Skills Half day

14 Conflict Resolution: The Path to Win‐Win Successes Half day

15 Cracking Confidence Half day

16 Creativity and Innovation Half day

17 Crisis Management Half day

18 Cross‐Cultural Differences Half day

19 Develop your Persuasive & Convincing Skills One day

20 Effective Communication Skills One day

21 Effective Meeting Skills Half day

22 Effective Team Building by Using DISC Profile (Indoor/ Outdoor)

One day

23 Effective Team Building: “Cook” With Your Team 3‐hr session

24 Effective Team Building: The All‐time High One day

25 Effective Time Management One day


Program Suggested Duration

26 Emotional Intelligence Half day

27 Empowering Employees: A Guide for Success Half day

28 Excellent Customer Service Skills One day

29 Facilitating Skills for Human Resources Professionals One day

30 Get to Know Yourself by NLP Model One day

31 Handling Complaints One day

32 Happy Work Life at Happy Workplace Half day

33 How Image Reflects Yourself Half day

34 Interpersonal Relationship Building by FIRO‐B® One day

35 Interviewing Skills for Interviewers One day

36 Lead and Engage the Gen Y One day

37 Leadership Management Skills through DISC One day

38 Leadership with Vision Program One day

39 Listening Skills Half day

40 Manager to Coach One day

41 Managing Your Success One day

42 MBTI for Team Building One day

43 Mentoring Skills One day

44 Motivation Half day

45 Negotiation: Getting the Best Deal Every Time One day

46 Network Marketing Half day

47 Performance Appraisal Skills Half day

48 Positive Mindset Produces Positive Result Half day

49 Presentation Skills for Managers/ Executives One day

50 Problem Solving Half day

51 Professional Grooming Half day

52 Professional Image on Customer Service Half day

53 Questioning Skills Half day

54 Strategic Planning Half day

55 Stress Management Half day


Program Suggested Duration

56 Supervisory Skills One day

57 Telephone Communication Skills One day

58 The Art of Public Speaking – Getting People to Listen One day

59 The Art of Taking Responsibility Half day

60 The Introduction of Enneagram One day

61 Train the Trainer One day

62 Understanding Behavior Styles by Using DISC Profile One day

63 Using BEST Communication Profile to Improve Your Skills One day

64 Value of Creativity Half day

65 Work Life Balance Half day


Workshop Topic – Achieving Service Excellence

In today's market, gaining and keeping customers against your competition has never been more important. Keeping your customers satisfied boils down to having excellent customer service skills. By delivering top‐notch customer service will enable you to tap into the golden opportunity to build a long term and loyal relationship with your existing and potential customers. This workshop will cover all the essentials from what defines good customer service experience to how certain situations can be best handled. Program Highlights: Module 1: The importance of service excellence

Importance of customer loyalty

The challenge of service provider

Role & responsibility of each employees to create yours and company’s service image

Module 2: Opening of the service interaction process

4 Steps approach to customer service interaction process

Identify different customers’ conditions

Handle specific behaviors for each customer condition

The importance of creating the good first impression

Establish rapport with customers in such a way as to help them feel comfortable and

have a positive attitude about continuing the interaction


Workshop Topic – Adopt “Leadership Conversation Skills” for Effective Communications In today's fast‐paced world, effective leaders must manage their businesses with good coaching, motivation and mentorship. A great leader possesses the capability to move people to action through performance and development conversations enabling them to raise great people. This workshop proposes effective methods on how to sustain focus, out‐come orientated and powerful conversations beneficial in good leadership. Program Highlights:

Understand the five human interactions for leadership conversation The five interactions and its impact in communication Balance courage and consideration to achieve ‘win win” Be a “win win” communicator when communicating with subordinates

Understand the challenges and barriers in communicating with subordinates

Different perception and selective listening through filtering The natural tendency to advise, judge, assume and conclude How our job position and MBTI style affect our listening

Develop the highest level of listening skills in relationship building

The three levels of listening & how it affects the relationship Build emotional alignment with the subordinates through level 3 listening Practice the highest level to align and strength relationship

“Understanding and Exploring”‐ critical skills in leadership conversation

Poor questioning skills damage and challenge team relationship The tactics of NOT using “Why” Develop your questioning skills to invite ideas and opinions Build a cohesive team through high level of questioning skills

Give constructive feedback to lead better and perform better

Using SBI (situation, behavior, impact) formula to provide constructive feedback Using SBI (situation, behavior, impact) formula to ask question to create awareness Take leader’s responsibility to shift feedback to feed forwarding


Workshop Topic – Adversity and Change Management by The Economist Enterpriser® Game In this ever‐changing world, it is important to have adversity and change management skills in order to be excel in leadership and management. The workshop is designed to focus on personal learning at different levels, learning about how to effectively lead and manage in the economic adversity environment. The workshop will provide opportunity and experience for the participants to explore new ways to strengthen their adversity management quotient so they are able perform in demanding adversity business environment. Enterpriser® Game is a board game presented by The Economist® which has been used by training to teach corporate managers how to practice in adversity and change management a practical and interesting way. Upon completing the workshop, the participants will be able to apply the skills in running an effective team or business, and to effectively lead and manage in the economic adversity environment. Program Highlights:

Principles of adversity and change management

Enterpriser Board Game

Strategy formulation

Game – phase I

Re‐strategize

Game – phase II

Review

Application in leadership and management [If participants have learnt MBTI before, we can add MBTI profile in this part]


Workshop Topic – Assertiveness Skills & Self Confidence for Success Gaining self‐confidence and assertiveness is a crucial component to a successful life. Great leaders are most assuredly confident and steadfast without being aggressive and rude. Assertiveness means standing up for what you want, and stating your needs clearly — and appropriately — through direct, open, and honest communication. It brings self‐confidence and helps garner the respect of peers and business partners. This workshop provides tools and techniques to help differentiate assertive behavior from aggressive and passive behaviors, and transform the latter into assertiveness. Participants will also gain insight into the factors that explain unassertive behavior, and into how individuals react in various high‐pressure situations; and will display more assertive behaviour and renewed self‐confidence, which will lead to enhanced relationships in both the workplace and their personal lives. Program Highlights:

Identifying the fundamentals of assertive behavior

Distinguishing assertiveness from aggressive and passive behaviors

Identifying the underlying reasons for unassertive behaviors

Key skills of assertive communication

Clear communication of goals Clear communication of ideas Clear communication of your plan Handle aggressive or over emotional, difficult people Self confidence Inspiring confidence in others

Structuring and delivering assertive messages

Tips and techniques to improve self‐confidence

Developing strategies to ‘speak up’ when appropriate

Creating a support network


Workshop Topic – Balancing Life, Wrap Up Stress in 60‐minute More and more Hong Kong corporate is trying office yoga. They find it a good way to increase productivity and morale in the workplace. Stretching and moving around not only provide rest but also reduce injuries caused by repetitive strain injury (RSI). Besides, there is no restriction of special equipment or space. The Workshop encourages participants to: ‐ A boost in energy & mood, less stress ‐ Give you more free time for other activities after work ‐ Save money and calories when working out at lunch time The aim of 60‐minute lunch time workouts, surrounding all of the human body’s organs and plays a crucial role in our movements and physical activities, squeezing exercise call for a bit of advance balancing life strategies. Program Focuses:

Strengthens the body and the mind, and balances the emotions Yoga postures & breathing: focus on alignment, sun salutation & long deep stretching A balanced sequence of restorative poses The beautiful science of meditation provides perfect tools for that calm and focus Practice methods to relieve musculoskeletal tension, relieve headaches and improve

sleep Increase feelings of wellbeing Improve coping strategies for dealing with stressful events and the subsequent negative

symptoms of stress, and offer home/office strategies. We offer regular session during lunch time or after wook.


Workshop Topic – Behavioral Selling Skills Selling today starts with the customer, not the product. It requires creative thinking and new approaches. Your representatives who sell at profitable margins and offset the daunting price competition should follow a pattern of “customer first”. Instead of selling product specifics, these people are thinking of how to motivate the customer to buy. Behavioral Selling Skills teaches selling organizations and people to stop “pushing” products and to start “pulling” their customers to buy. The program focuses on building trust and motivating customers through a deeper understanding of their needs. When customers face risky buying decisions they prefer to deal with people “they know” and who know them. They want people they like and trust to help them work through the buying process. Without trust a significant relationship is unlikely to develop. Upon completion of the workshops series, participants will be able to:

Have a greater understanding of their own and customer’s behavioral styles Understand how people perceive each other based on behavior clues Learn to build trust, and stronger connection with customers so as to win better deals

for the company Adapt to customer’s ways of buying through the application in the consultative selling

process Program Highlights:

Module 1: Understand Social Styles

Social styles assessment

Understanding salesperson’s selling behaviors and roles

Understand buyer’s buying behavior

Salesperson’s and buyer’s comfort zone

Concept of social style

Recognizing salesperson’s own style

Module 2: Versatility

Low versatility V.S. high versatility

Versatility Skills

Style modification strategy

Adapting skills


Module 3: Application into sales process

Versatile behaviors and consultative selling process

Doing business the customers ways: Practice versatile selling behaviors of 4 styles in the

consultative selling process

Preparation phase Personal preparation for positive and proactive thinking

Task preparation for preparing sales call

Relationship building phase

Winning trust and good impression from 4 kinds of different customers

Effective diagnosis phase

Apply questioning & listening skills to 4 styles to uncover needs

Confirming different customer’s task and personal motives

Presenting the right solution phase

Presenting solution in terms of customer’s benefit

How to attract different behavioral style

Acknowledge objection phase

Anticipate objections and complaints from different styles

Result closing skills

Negotiation and other skills in closing

Gain commitment from different styles

Extended relationship skills


Workshop Topic – Building Better Work Relationships In today’s volatile and challenging business environment, you have to build successful work relationships and interact with people in a positive way to achieve your organizational goals. Now, discover the basic competencies critical to solid work relationships—and career success. The first step in building better work relationships is to become aware of the differences among people—and to be willing to accept these differences as a positive force within an organization. And it all starts with you. This workshop will prepare participants to create better work relationships by becoming a “conscious communicator.” Participants will return to work better able to build constructive and beneficial work relationships by learning how to analyze situations and consciously select and use productive communication strategies. Program Highlights:

Effective work relationships How do you build work relationships Behaviors that support or undermine these relationships

Building better relationships with ourselves and others Perception, world view, emotional intelligence—and you Building work relationships with subordinates through self‐awareness, self‐esteem

and self‐concept

Relationship building Managing assumptions in order to build trusting work relationships Consciously building trust at work Developing and showing a positive attitude

Express needs within work relationships Expressing needs and influencing others Performing an interpersonal needs inventory The shape and sound of assertiveness Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats)


Workshop Topic – Building High Performance Teams A High Performance Team is made of two or more people who communicate regularly, and perceive themselves as a distinct entity distinguishable from others, have complementary skills, are committed to a common purpose and have an approach for which they hold themselves mutually accountable. High Performance Teams engage in collective work produced by coordinated joint efforts that result in more than the sum of individual efforts. This workshop will help supervisors and managers develop the knowledge and skills to create and maintain a high performance team. Participants will also learn techniques that will engage and inspire their teams to achieve a higher level of team performance and synergy. Program Highlights:

Characteristics of high performance teams Defining a team Stages of group development

Creating a high team performance management culture Steps to leading high performing teams Improving own team performance management

Creating a compelling vision Steps to creating a compelling vision Tips on conveying your vision

Adapting your leadership style Review of leadership styles and when to use Adapting to each person and situation


Workshop Topic – Chairing Meetings How many meeting minutes are wasted due to ineffective or untrained Chairs? Destructive arguments, poor attendee behavior, lack of summarizing and bad structure are the most common complaints people have given us as the result of poor chairing skills. Research has shown that we can waste one day a month in unproductive meetings and poor chairing skills are one of the major factors. The chairing meetings workshop will help supervisors and managers who want to get the most from the meetings they chair by achieving clearly defined meeting outcomes, maximizing participant contributions and overcoming meeting challenges. Program Highlights:

Principles and roles within effective meetings Types of meetings Characteristics and structure of effective meetings Role of chairperson, facilitator, minute taker and attendees

Using meeting agendas Producing the meeting agenda Scheduling the agenda items and managing attendance Achieving the desired outcomes Managing action plans

Managing participation Recognizing natural roles people take within a meeting Channeling the different behaviors Techniques to manage participation and channel energy Using questions to manage participation

Meeting skills practice Small group meetings with review and observer feedback


Workshop Topic – Chinese/ Western Business Etiquette Business is fast. First impressions count. In the blink of an eye, people form an impression and instantaneously make judgments about you. “Business Etiquette” is more than knowing which fork to use at lunch with a client. Etiquette is about presenting yourself with the kind of polish that shows you can be taken seriously. Etiquette is also about being comfortable around people (and making them comfortable around you!).Good etiquette adds to your overall credibility. If you treat all people with respect, show courtesy in the office and dress well, those you work with will most likely think highly of you. On the other hand, poor etiquette can hurt your professional relationships. Research and everyday life demonstrates that having clear measurable goals are important. If we make sure these goals are kept at the core of any learning experience, the learning occurs more easily and rapidly. With that in mind, let’s take a look at our goals for today. Program Highlights:

Identify what business etiquette is and why it’s important

What does a good solid handshake say about a person

Dining etiquette and table manners

Positive body language

How to appear professional and confident in a variety of situations

Business card protocol

What are the rules of good grooming

Understand telephone etiquette

International business etiquette


Workshop Topic – Coaching Skills “What qualities make the best and most effective leaders?” Just like great coaches, competent leaders who are experienced in using effective coaching skills are able to stimulate better morale, retain a key team, provide quality customer service in their organizations, as well as increase overall productivity. This workshop looks at providing core coaching and management skills needed to enable participants to create an environment of trust to allow for better growth and productivity of their company and its' people. Program Highlights:

The role of the coach

Understanding the principles of behavior change and the barriers to change

How to prepare for the appraisal and coaching process

Clarification on the evaluation process: Communication of job responsibility between

appraiser and appraised

Setting effective goals

Giving constructive feedback

Follow‐up and monitor the improvement process

How to evaluate without either party losing face

Communication and counseling skills for coaches

Model for impactful coaching conversation

Coach manager competencies

Reinforce positive behavior and discourage negative behavior


Workshop Topic – Coloration Recent survey on the color revolution of China showed that only 3% of the population has ever heard of personal color analysis and less than 0.2%, which is almost an insignificant figure, has done a personal color analysis. Surprisingly, none of the survey participants, who include engineers, shop managers, teachers and interior designers, know that coloration is a branch or skill derived from the science of light and the fine art of nature. An in‐depth talent of combining the scientific theory and artistic expression of the analysis result is also a mandatory requirement for aesthetic application of color analysis. The workshop will be delivered interactively through lectures, discussions, activities, skills practice and participation. Upon completing the workshop, the participants will be able to apply color to their work life. Program Highlights:

Dr. Desmond’s personal and corporate case sharing (Note)

International impact of coloration

From the Classical Four Seasons Coloration (Color Me A Season) to Human Coloration

(Munsell Color System) and its leading status in the world

Experiential workshop on coloration

Application of coloration

Note: Dr. Desmond Chan is an Imageologist™ and a Naturopathic Doctor. He is the President of the Association of Image Architects, Director of the Research Institute of Holistic Image Architecture, Adjunct Professor of HolisticImageArchitecture™, European University Hong Kong, Professor of Corporate Image, University of Atlanta, Asia Campus Singapore, Lecturer of Executive Image Management Programs at HKU SPACE.


Workshop Topic – Competency Based Interviewing Skills The use of competency‐based selection procedures for selecting high performing employees has become a STANDARD PRACTICE for many organizations. Research shows that you are 8 times more likely to hire superior performers using competency‐based selection than through traditional interview techniques. Furthermore, you are more likely to keep those superior performers, improve productivity levels without additional expense, and reduce recruitment and outplacement costs significantly. This workshop is designed for those who are responsible for making the selection decision for new members to their team and already have some experience in recruiting team members. It can be tailored to meet the needs of supervisors, managers and recruitment practitioners. Program Highlights:

Positioning of competency based interviewing What are competencies, competency frameworks and how they benefit the

organization and their people

Structuring competency based interviews Format and techniques of a competency based interview Preparing the candidate for a competency based interview Time and structure needed to explore each competency Use of competency based interview guide

Acquiring evidence – questioning & listening skills Handling candidate responses to questions Observing candidate behaviors and recording responses Summarizing candidate responses

Making the selection decision Evaluating and rating evidence Using a rating scale Recommending the next stage in the selection process


Workshop Topic – Conflict Resolution: The Path to Win‐Win Successes Interpersonal conflicts are a fact of life. Nobody is going to agree with everyone all of the time. But that doesn’t mean conflicts must have a destructive effect on those involved – because there are right ways and wrong ways to resolve conflicts. In fact, there are several “right” ways, and in this seminar you’ll take a look at how you can incorporate them into your organization. Conflict resolution is the methodical process of building relationships and finding ways to achieve win‐win results. If you begin by handling your current conflicts better and applying the principles you learn in this workshop, the quality of your relationships will improve and your individual, team, and organizational effectiveness will rise considerably. Program Highlights:

Define “unhealthy conflict” and how to keep from crossing into it

Use a model to help you choose how to respond to potential conflict situations

Approach conflict situations using the five styles:

Fighting

Avoiding

Withdrawing

Compromising

Initiating dialogue

Practice resolving conflict and find a Win‐Win solution

Decide to modify your conflict style and how to handle your current conflicts

Foster trust to prevent future conflicts


Workshop Topic – Cracking Confidence Feeling inadequate and having a negative self image can often lead to a downward spiral of poor beliefs. Possessing healthy self confidence, positive energy, and faith in yourself to succeed in all of life’s' endeavors is only a matter of determination and the will to change. This workshop aims to provide you with the power to renew your mind, self values, beliefs and behaviors, guiding you into a journey of positive transformation. Program Highlights:

Understanding your beliefs

Choosing new beliefs about yourself

How to use affirmations and imagery

Practice mock walk‐through to prepare for situations

Noticing your habits and changing them

Setting aside time for your daily goal setting session


Workshop Topic – Creativity and Innovation What does working smarter mean? Nowadays, whether you are a team leader, coach, supervisor or manager you need to be able to maximize the opportunities available to your people and minimize time wasting problems re‐occurring. This workshop looks at developing and enhancing the creativity within us all to ensure that continuous improvements are fun, time saving and cost efficient. Participants will be provided with a range of simple creative thinking techniques that they can use to generate ideas and solve problems at work. Program Highlights:

Benefits of using a creative approach

Recognizing the difference between creativity & innovation Understanding the cycle of innovation

Breaking through thought patterns and assumptions Recognizing left and right brain thinking Identifying how creative we are

Enabling creativity Simple techniques to develop creativity Identifying ways to further develop creative thinking

Methods and tools for generating ideas

Logical versus lateral thinking Recognizing the differences between lateral and logical thinking Appreciating our strengths

Creative problem solving

Creative problem solving techniques Using the problem checklist Applying to work related problems


Workshop Topic – Crisis Management A crisis can happen to any organization. Would your business be able to handle a product failure? What about a natural disaster or serious offence? Crisis Management workshop is designed to support your organization. Effective crisis management does not happen by chance. Detailed planning and rehearsal will enable your organization to respond in a timely and professional manner, minimizing the impact of the crisis and allowing your organization to get back to business faster with significantly reduced impact on your brand and bottom line. Your preparedness to effectively manage a corporate crisis is paramount. Use the skills and expertise to manage your crisis. Knowledge and experience will be shared in this crisis management training workshop. Program Highlights:

Core principles of effective crisis management

Identifying vision, mission, values and ethics

Developing an effective emergency contingency plan

How to build a crisis management team

Different ways of testing an emergency plan

Business recovery – getting back to normal


Workshop Topic – Cross‐Cultural Differences There of often times conflict and misunderstandings arise from cross‐cultural differences and thus it is important to be behaviorally aware when conducting multi‐cultural business. This workshop focuses on providing you with the appropriate communication skills, tools, knowledge and understanding needed to become more successful in handling cross‐cultural boundaries in business. Program Highlights:

What is cross‐cultural differences

Culture at a glance

Condense understanding of by unappealing various cultural layers of individuals

Awareness of pitfalls of international assignments

Cross cultural analysis

Comparing own culture with culture over selected dimensions

Doing business and managing people across cultures

Leadership/ Management

Motivation

Team building

Intercultural communication model

Improve effectiveness in communication by focusing on verbal and non verbal aspects


Workshop Topic – Develop your Persuasive and Convincing Skills “Do you have what it takes to persuade people?” However good an idea, product or service may be, they require a strong and convincing voice to push them forward. In all fields of business, persuasion is a fundamental quality essential for success. When used well it is a powerful tool in helping you obtain the upper hand and drive your desired outcome. This workshop will guide you through the essentials of persuasion as well as the necessary people skills needed for success. Program Highlights:

How to deliver a “persuasive and convincing” message The characteristics of a persuasive and convincing message A balance of competencies & characters and how to develop them

Understand your communication style through BEST profile

Self assessment; the strengths and weaknesses of each style Develop our weakness to be all round communicator

How to design you message

Analyze your audience Identify your objectives and prepare your opening, content and tone Prepare for the worst and the best Using 3S formula – State, support and summarize formula Make conscious alternation to have a balance “BEST” style

Leadership conversation

The different workforces and voices Develop “leader conservation” when communicating The operation message vs. the contribution message The 5 common human interactions in communicating Use “appreciative mindset” when communicating Applying “appreciative mindset” in different situations and its impact

The arts of questioning, listening and giving feedback skills

Building rapport though listening Using the highest questioning skills to explore and understand Giving feedback by using S, B, I formula From feedback to feed forwarding


Workshop Topic ‐ Effective Communication Skills Effective communication is fundamental to building higher team morale, boosting productivity and providing better customer service; a vital skill needed in every organization. These basic skills stem from being able to understand yourself and others, whilst knowing how to build and maintain effective relationships with clients and colleagues. This workshop covers the fundamentals of good communication required in all realms of business today. It equips participants to deliver a clear and precise message; to understand their communication strengths and weaknesses and to design their personal communication style to improve their communication skills. Program Highlights: Module 1: Understanding communication

The benefits of powerful and effective communication skills The effects of ineffective communication Barriers for communication and ways of overcoming it

Module 2: Creating positive mentality

Self management skills Positive move to overcome fears in communication

Module 3: Communication styles skills

Understanding of 4 different communication styles Behavioral style assessment ‐ evaluate your own communication style Understanding the three communication behaviors : Aggressive, submissive and assertive Strengths and weaknesses of each behavioral pattern Adjustment skills for different styles

Module 4: Communication process and skills

Communication process Questioning & listening skills, presenting skills, empathy skills, say “No” skills

Module 5: Handling conflict and influencing skills

Style under pressure Learn and resolve conflict through influencing skills

Win‐Win mindset Focus on Issues not on person Understand needs from different motives Give and take Expressing views & creating options


Workshop Topic ‐ Effective Meeting Skills Statistics from Meeting Resource Centre showed that most professionals meet on a regular basis admit to daydreaming (91%), missing meetings (96%) and missing parts of meetings (95%). A large percentage (73%) said they have brought other works to meeting. 39% said they have dozed in meetings. Since “meetings have become the practical alternative to work” (Kriegal & Brandt (1996)), effective meeting skills are essential to make meetings effective and productive. Through the workshop, the participants will learn how to be successful chairpersons to organize and chair a meeting. They will also learn to be effective participants to facilitate the effectiveness and efficiency of meetings. The key element of the workshop is a skills practice session by the participants. This will enable the participants to practice, contribute constructive feedback and further improve their own meeting skills. Program Highlights:

Understanding the essentials of meeting / meeting skills practice session

Opening & closing for meetings

Teleconferencing & virtual meeting techniques

Meeting etiquette for chairpersons & participants

Face to face meeting techniques

Intercultural meeting : Meeting with people from different cultures


Workshop Topic – Effective Team Building by Using DISC Profile (Indoor/ Outdoor) Reach an even higher level of teamwork and performance!

Indoor/ outdoor activities and team experiences along with group processing and discussions can further team building, helping to bring together a mutually motivating and understanding team. DISC is one of the most widely used behavioral models in the world. We use it to help understand human behavior and to provide an easy‐to‐interpret model based on whether someone is people or task orientated and outgoing or more reserved.

The main reason for doing a DISC profile is to learn how to be more adaptable. Through experience and collaborative relationships, our team building workshop empowers people and provides them with the opportunity to learn about themselves and others. Indoor or Outdoor Activities/ Games including:

Typewriter: Illustrate the concept of process improvement. It will focus on team relationship, individual contribution and leadership role in process improvement

Build a Lego Car: How to lead a change in a business process and to compliment the new knowledge & skills from new member

The Flying Blanket: The mindset from working independent to inter‐dependent Marshmallow Challenge: A clear goal that encourage team work & collaboration Win as Much as You Can: Using communication to develop a win‐win mindset

and more …

Program Highlights:

Four basic behavioral styles of DISC

Creating respect for different work styles and personalities

Highlighting the diversity of skills within a team

Exploring team and interpersonal dynamics

How to instantly improve your communications and team work using DISC

Ways to create effective working relationships

** Additional fee for DISC Profile Test paper will be applied


Workshop Topic: Effective Team Building – “Cook” With Your Team A fun and bonding team cookery experience combined with analysis, development and review of team dynamics. The programme combines theoretical team learning with the hands‐on experience of planning, cooking and sharing a gourmet meal together. The key drivers include creating unity, mutual understanding, igniting team spirit, developing the ability to listen, co‐ordinating tasks, encouraging co‐operation, task related interactive team‐work, completing tasks timeously, innovation, goal‐setting, keeping to schedule, and, of course, lots of fun and laughs. Content ObjectivesPreparation

Grouping and warm up

Trainer uses energizer to warm up the team.

Orientation

Quick review of Team Building Skills

Ice breaking

To enhance the training atmosphere, encourage

mutual support & care.

Reinforce the knowledge of team‐building before

team members starting the activities.

Team task challenge

Participants will be divided into

groups and complete a series of

small team task exercises

The leading role will be rotated

to enhance the participation and

sense of group

Achieving alignment of team and individual vision and

objective

To compromise self opinion with group decision

To promote mutual respect and appreciation during

the discussion

To execute the plan with high cooperation and

positive attitude

Check‐Point

What I have done well and what I

need to do more. Each group has a

number of requirements to meet

Cultivation of greater sense of responsibility and

leadership skills in each individual team member

Point out the importance to face the challenges and

insecure feeling in a positive way

Emphasis everyone’s responsibility in the team


Cook with the Team

Participants can make their own

strategy to achieve the highest score

with the time limited

Fostering team communication, mutual trust and better

understanding in face of the individual’s responsibility

and challenges ahead

To reflect the important leadership &

communication skills in facing the series of

challenges

To understand the importance of trust & care in the

team

To promote the sense of team spirit by taking the

responsibility and encouraging each other

Food Tasting

Trainer will give ratings on the taste &

presentation on the dishes.

To give feedback on team communication & spirit.

Debriefing Highlights on teamwork performance

Share the “3‐2‐1” learning formula

Appreciative handshake closing Using appreciative mindset to complement each other.


Workshop Topic – Effective Team Building: The All‐time High In these hard times it has never been so important for teams to work efficiently and in cohesion. Good communication skills between team members is an important part of how a team works as a whole, without it the team cannot function properly. The exciting activity and the scenarios bring team members together and united for the common good, helping each other out as they go. It is important for each team member to utilize their individual strengths for the good of the team and its objectives. Team members will also have to overcome problems of which will force them to make on the spot decisions. Objectives:

The main goal of this one‐day training program is to emphasis on the consciousness of the team cooperation. Candidates extract practical experiences to supplement theoretical training through the exciting war‐games. Together with the most powerful theory, which is also the distinctive mode of thought, “AQ” (Adversity Quotient) candidates will be deeply impressed under unfavorable conditions. By the perseverance of the candidates will henceforth devote all the efforts to develop team unity and cooperation. As a result, become the outstanding and efficient work team. Basic Values:

Union gives strength

Cornerstone of success: Determined, Diligent, and Devoted

Good communication skills obtain mutual understanding and efficiency

Achieve the ultimate goal

Program Highlights:

Definition of Team Function of the team How to organize an “Effective Team” P.A.R.T. of Team Member Team Concern Team spirit

Improving AQ (Adversity Quotient)

What is “AQ”? What is the procedure of “LEAD”? Raising “AQ” by “LEAD”


Activity:

Mission 1: THE AMBUSH

Separate Team A into Team A1 and A2, and Team B into Team B1 and B2, take the diagonal points as the Base, use every effort to beat off the opposite teams.

KEY POINT TO LEARN: Skills of communication and organization Trust among team members

Mission 2: THE GREAT WALL The mutual enemy of both teams occupies the Great Wall. In order to get back this base; two teams have to join together using different strategies and different traits of their soldiers. KEY POINT TO LEARN: Motivates team spirit Management tasks Trust among team members Contingency theory Mission 3 : VIP escort Separate for three small groups, as advanced guard, guard and support; they need to protect a VIP and an easy broken thing from the starting point to the ending point. When they proceed the process, it will be a sniper to snipe the VIP. It can be observed their cooperation and obeisance. KEY POINT TO LEARN: Motivates team spirit Trust among team members Contingency theory


Workshop Topic – Effective Time Management Behind every successful career and high performing organization, smart time management & team productivity skills are necessary. Balancing priorities, tight deadlines and meetings emails will reduce the affect of accumulating stress and secure your growth and team performance. Most of us often wish to spend our time feeling energized, excited and satisfied on meaningful and important matters. The key to these self‐fulfillments can be achieved through daily incremental progress towards our goals. This workshop combines lectures and discussions, as well as group tasks to encourage active participation. By learning to prioritize tasks and perform tasks efficiently, utilizing various time management techniques, participants can benefit from improved productivity leading to more success and fulfillment in both their business and personal lives. Program Highlights:

Challenges & key principles of time management

Assessing your own “Daily time and energy trend”

Reduce the time waster by

Learn and take the courage to say “no” and overcome procrastination Establish self discipline to reduce “not urgent and not important” activities Manage your computer and email

Develop a habit of plan and prioritize

Planning and schedule the use of time

Task identification (the importance vs. urgent)

Prepare a to‐do‐list & setting time buffer

Manage your key stakeholders through effective time management practices

Manage self with a habit of “end in mind” and self‐discipline

Communicate with your boss with the rule of 80/20

Manage your peer and subordinates


Workshop Topic – Emotional Intelligence Our unique personalities and diverse ways of expressing our emotions separate us from one another. It requires emotional intelligence with tact and cleverness to navigate through these societal realms, especially if we hope to find success. The ability to recognize your emotions, comprehend what you’re being told, realize how your emotions can affect the people around you, tolerate stress as well as environmental changes, are all a part of emotional intelligence. The key to managing relationships more effectively also depends highly on social intelligence to guide your perception of others and empathize with how others may feel. Program Highlights:

What is emotional intelligence?

Understanding the concept and dynamics of emotional intelligence

Why emotional intelligence matters

Exploring self‐awareness

Managing your emotions

Developing social awareness

Enhancing relationships

Dealing with difficult people and situations


Workshop Topic – Empowering Employees: A Guide for Success People are your organization’s most underutilized resource. In the new knowledge economy, independent entrepreneurship and initiative is needed throughout the ranks of your organization. Involvement in an organization is no longer a one‐way street. In today's corporate environment a manager must work towards engaging organization forcefully enough to achieve its objectives. New knowledge‐based enterprises are characterized by flat hierarchical structures and multi‐skilled workforce. Managers assume more leadership and coaching tasks and work hard to provide employees with resources and working conditions they need to accomplish the goals they've agreed to. In brief, managers work for their staff, and not the reverse. Talented and empowered human capital is becoming the prime ingredient of organizational success. A critical feature of successful teams, especially in knowledge‐based enterprises, is that they are invested with a significant degree of empowerment, or decision‐making authority. Program Highlights:

Define the difference between commitment and compliance motivation

Learn how leadership changes to create commitment

Define the basic principles and elements of empowerment

Establish a matrix for identifying what people need in order to be empowered

Empowering your employees to succeed

How to give your team enough freedom to flourish, without getting off track Delegating responsibilities and other empowering strategies Giving effective feedback that enhances performance Encouraging responsible risk‐taking & what to do when things fail


Workshop Topic – Excellent Customer Service Skills In today's market, gaining and keeping customers against your competition has never been more important. Keeping your customers satisfied boils down to having excellent telephone skills and customer service. By delivering top‐notch customer service will enable you to tap into the golden opportunity to build a long term and loyal relationship with your existing and potential customers. This workshop will cover all the essentials from what defines good customer service experience to how certain situations can be best handled. Program Highlights:

What is customer service?

4 Steps approach to customer service interaction process

Identify different customers’ conditions

Handle specific behaviors for each customer condition

The importance of creating the good first impression

Establish rapport with customers in such a way as to help them feel comfortable and

have a positive attitude about continuing the interaction

Develop action plan to improve customer service skills

Forbidden phrases to avoid; role‐ playing exercises & cases sharing

How to handle complaints and difficult customers

Implementing service quality circles in the organization


Workshop Topic ‐ Facilitating Skills for Human Resources Professionals To leverage learning effectiveness, effective facilitation skills are essential to help HR Professionals to learn. The skills could also be used to facilitate discussions, meetings, training programs etc. The objective of the workshop is to introduce the principles and skills of facilitation in order for them to deliver in‐house workshops, chair meetings or handle difficult situations during discussions etc. The learning methodology will be based on experiential theory which emphasizes learning by experience. This could increase the learning effectiveness of the participants. The key element of the workshop is a skills‐practice session which enables participants to practice, contribute constructive feedback and further improve their own facilitation skills. Program Highlights:

Why using “facilitating skills” The different between facilitating / teaching / telling skills

How participant response to different styles When to use “facilitating skills”

Meetings / trainings / discussions Creating the environment and atmosphere

Set the tone Prepare mindset

The Role of facilitator The essential techniques

Observing Questioning & listening Valuing Complimenting Feedback and forwarding

Handling difficult situation No responses Conflict within the groups Wrong / inappropriate information from the participant

Practice and Role Play


Workshop Topic – Get to Know Yourself by NLP Model Neuro‐linguistic programming (NLP) was initially used therapeutically, but has now reached out into usage in businesses and sports. With increasing interest, many people have chosen to undergo NLP training, from professional practitioners and psychotherapists to people from all different walks of life. Most people who are interested in NLP training wish to further enhance their communication skills, as well as aim to become more confident and influential. Thus making NLP suitable to help people strive towards certain goals to become happier and more successful in life, such as hoping to get a promotion or even perfecting a golfing technique. Program Highlights:

What is NLP?

The NLP Communication Model

The unconscious mind

Respect

Understanding your own preferred representational system

Predicates

Sensory acuity and perception

Rapport

Eye patterns

Strategies

Understanding meta model – Deciphering language

Using metaphors

Using NLP in negotiation

Using NLP in sales


Workshop Topic – Handling Complaints Intentional or not, sometimes we may find unfavorable situations at times unavoidable, yet it is important to be able to deal with them to the best that we can. Complaints can stem from several reasons, such as:

wrong goods received

poor service

unsatisfactory quality of goods

late delivery

damaged goods

prices not as agreed

This workshop introduces ways to resolve difficult situations and reestablish goodwill. Program Highlights:

Steps and skills in handling complaints

Investigate the matter promptly

Show understanding and empathy

How to communicate under stressful situations

If you are at fault, express regret and admit it

Explain how the matter will be put right or has been rectified

Never blame staff/ customers

Provide extra effort, information or compensation if appropriate

Give personalized attention

Magic words to turn on or turn off the emotional customers

Reassure the customer of future good service, to build loyalty

Role‐play session: Case studies practice‐application; coaching and debriefing


Workshop Topic – Happy Work Life at Happy Workplace A happy workplace is a productive workplace. If workplace engagement is important to your organization, this workshop can play a vital role in increasing engagement in your teams. Participants will understand what individuals require to feel engaged within their environment, and how to achieve greater satisfaction from work and life. Participants walk away from this fun and engaging workshop with practical skills they can implement immediately in their lives, in order to experience greater happiness and fulfillment. Upon completion of the workshops series, participants will be able to:

Increase self‐awareness of their personal styles Understand how people perceive each other based on behavior clues Establish an open and motivating work environment Think positively towards market changes/ business challenges

Program Highlights: Module 1: Understanding yourself & your team

Identify your personal and work styles Analyze your strengths and weaknesses Understand and appreciate other work styles

Module 2: Versatility

Low versatility vs. high versatility Enhance team communication and cohesive teamwork Motivate your partners in achieving same goal

Module 3: Handling conflict and influencing skills at workplace

Conflict is natural Style under pressure Resolving conflict through influencing skills Learn Influencing Skills

Win‐Win mindset Focus on Issues not on person Understand needs from different motives Give and take Expressing views & creating options


Workshop Topic – How Image Reflects Yourself Do you sometimes find yourself looking in your closet and thinking, “Why do I have nothing to wear? Nothing suits me!” Inner beauty and intelligence unfortunately often goes unseen, and because of this style becomes a necessary platform for us to package our unique treasures for the world to see. This workshop introduces ways to craft our individual images, develop a set of personal brand assets, and create a strategy to best promote yourself leaving a good impression on others. Program Highlights:

How image reflects yourself

Fundamental color analysis

Understand your life style and personal style

Celebrate your body type

Ways to empower and delight yourself

Surviving business casual

Overcoming hurtful comments & unwanted advice

Aligning your inner & outer beauty


Workshop Topic – Interpersonal Relationship Building by FIRO‐B® It is important to create and secure healthy relationships with people such as our customers, team members, colleagues, etc. Everyday we interact with many different people and the key to success is to reach out and continue to expand our social networks. This workshop looks at “Fundamental Interpersonal Relations Orientation™” (FIRO‐B®) a psychological tool used to help participants gain insight into the interpersonal behaviors of themselves and others. This workshop will be delivered with lectures, discussions, activities, skills practice and participation. Participants will also gain the necessary skills required to network with people to build lasting and effective relationships. Program Highlights:

Fundamental principles of relationship building

The art and science of relationship building

How to build and maintain good people relationship?

The FIRO‐B® Model and assessment

Fundamentals of Schutz’s theory of interpersonal needs

How to apply FIRO® theory and instrument in workplace?

How to act in networking events – do’s and don’ts?

How to follow up after networking events?


Workshop Topic – Interviewing Skills for Interviewers Team leaders, managers, human resource officers and consultants are often required to lead or participate in the selection of staff. It is a key job responsibility. The wrong choice can have significant impacts on personal and organizational productivity. Our workshop is designed to provide hiring managers, team leaders and recruitment consultants with a structured interview process, helping them to improve their interview skills and make better hiring decisions to find the best candidate every time. Program Highlights:

Preparation process

Understanding the position requirements and detailed job description Preparing for an interview and develop targeted competency‐based questions Presenting various types of interview

Interviewing process

Presenting your professionalism as an interviewer Understanding people with different styles Introducing effective techniques for conducting an interview Mastering questioning & listening skills Assessing and rating candidates’ responses and job suitability by using targeted

competency‐based questions Observing and manipulating the ambivalence & worry arose from interviewees

Closing Process

Understand the impact of a good and bad interview closing Introducing an interview closing’s techniques

Practice Process

Conducting individual role‐playing practice with instant feedback Summarizing the keys to success for interviewers Preparing action plan


Workshop Topic – Lead and Engage the Gen Y Research shows the biggest divide facing our society is not a gender divide, racial divide, income or technology divide but it is the generational divide. For supervisors or managers involved in engaging young people, it must be remembered that the gap between them is constantly growing. By understanding what today’s youth most value, we can determine how to most effectively lead and engage them. The traditional talk and chalk won’t work with this generation. Supervisor & managers must adopt a new mind set and acquire new skill set to lead and guide. Workshop Objective:

To equip and prepare today Manager to adopt a new mind set and skill set to lead and engage the new workforce.

To understand the characteristics of the new workforce and use effective managerial practices in day to day operation

To foster “partnership” relationship with the new workforce. To equip the Manager with leadership conversation skills to communicate with their

staff Program Highlights:

Understand the current and construct for the future The mix of the current workforce – Baby Boomer, Generation X and Y The characteristics of new workforce and how it develops What are their needs Develop partnership with the new workforce through accept, respect, encourage,

and learn

What is staff engagement? The meaning of staff engagement The 5 different levels of staff engagement The relationship between staff engagement and business result The career best ‐ Talent, passion and organization Manager’s responsibilities to create career best


Develop managerial practices in day to day operation Build trust Create transparency management Reward performance and treasure Company’s Value Support personal growth and development Understand individual’s need

The leadership conversation skills

The highest level of listening skill to build rapport Quality question to get quality answer Give feedback and feed forwarding

Practice session and case study

Practices and application will be carried out in various settings


Workshop Topic – Leadership Management Skills through DISC Excellent leadership when done well is an undeniable asset in guiding both individuals and teams to flourish. On the other hand, when ignored can quickly lead to apathy and disengagement. Effective leadership development is essentially the continuous evolution of the leaders' skill as well as their comprehension of themselves and the world around them. The road to good leadership is a dynamic process which puts focus on the collective capability and performance of a leadership team rather than an individual's competences. Upon completion of the workshops series, participants will be able to:

Understand the role of manager in coaching and performance management Understand concept of observing and documenting behavior style by DISC® Learn to motivate self and others to higher performance according to their styles Enhance skills in communicating performance expectations & standards to employees Explore concept and process of effective feedback and recognition of delegation

Module 1: Leadership

Identifying the difference between management and leadership

Different types of leadership styles and how they contribute to the company in different

ways

Leading staff, leading clients and leading the company

The leader as a coach

Management by objectives

Module 2: Personal styles, values and goals ‐ DISC® questionnaire to identify your style

What is your working style

Analyze strengths, limitations and value systems

What are the behavioral characteristics of an effective Manager

Understand and appreciate other work styles

Alignment of personal styles and values to the company

Setting your SMART goals to improve performance in each role


Module 3: Motivation

What is your motivational style strengths and limitations

What are the behavioral characteristics of an effective manager

Know how your natural motivational styles affect subordinates

Learn to identify the motivational needs of each subordinate

How to manage the motivational styles of subordinates for performance effectiveness

Gaining commitment from the staff

Motivating staff to be more initiative

Module 4: Delegation & coaching

How to adjust your delegation styles to other styles who are different from you

Delegate resources based on project priority

A systematic means of monitoring and measuring the effectiveness; process and people

working with them

Empowering staff to more responsibility and accountability

Coaching by example

Reinforcing continuous improvement

Supporting and Guiding



Workshop Topic ‐ Leadership with Vision Program

This experiential workshop explores leadership visioning techniques to provide strategic focus on long‐term organizational growth. Utilizing the outcomes of a visioning activity, participants will then formulate a tactical plan for operational delivery. Key competencies addressed and learned in this program:

Leadership

Visioning

Strategic thinking

Creative thinking

Strategic planning

Team building

Impact and influence

Business focus

During the workshop, participants will experience a very practical visioning process, which they can use in the workplace with their teams. This will enable a valuable focus on long‐term team / business / organizational growth, in parallel with meeting and delivering the challenges of today’s difficult business environments. Participants will be provided with pre‐course activities to generate ideas and prepare for the creative visioning activities, which will be of significant use to prepare for the workshop. There will also be appropriate post‐workshop activities to incorporate their work on the workshop into their ongoing workplace activities.


Workshop Topic – Listening Skills What defines a good listener? Being a good listener is not the same as just simply hearing what someone has to say, but it is in fact a skill we need to develop individually to allow for better and improved communication with our peers. The business world is ever more complex and can be difficult to navigate through to numerous communication channels that come our way. It is therefore important to ensure messages are understood well. This workshop focuses on helping people to develop a better set of listening skills as well as enhance the way we deliver our own messages. Program Highlights:

Understanding the importance of listening

Identify the difference between hearing and listening

Identify the types of bad listeners

Learn to become a great listener

Demonstrate the use of open‐ended and closed questions

Identify their behavioral styles and the unique challenges they face

Describe a model of feedback, communication and listening

Explain the importance of body language in the listening process

Demonstrate techniques for listening better to challenging speakers

Develop an action plan to improve their listening skills


Workshop Topic ‐ Manager to Coach This workshop introduces a comprehensive range of coaching skills and behaviors and the objective is for participants to understand how and why coaching works as a system. As a result of attending the workshop participants start using core coaching skills and shift to and advanced level of communication and relationship building that is both inspiring and motivational. This is a highly interactive, experiential workshop during which participants learn how to think and behave like a coach and discover for themselves how efficient and effective coaching can be. The workshop examines the definition and distinctions of coaching and introduces both essential and advanced coaching skills and principles, and explains how the different elements work and interact to produce extraordinary results. Key teaching methods are real time coaching demonstrations, real‐play exercises and dialogue. Successful participants leave the workshop with a clear understand of coaching how coaching works as a system and a clear picture of how they can use it on a daily basis to take those they lead and their organization to peak performance. Upon completion of the workshops series, participants will be able to:

Are able to form collaborative relationships

Can quickly determine the human and business context a person brings to the table

Are adept at assisting others in discovering new perspectives and underlying options for

themselves

Know how to listen with their own agenda set aside so they can hear and understand

the value of what is and is not being used

Are naturally honest, open and able to convey messages with few words and the

utmost respect

Can get themselves and others to see both where they are and where they want to be

and use coaching to bridge the gap

Ask more of an individual than they ask of themselves to evoke possibility thinking and

the development of potential

Know how to sincerely endorse, acknowledge and promote others


Program Highlights:

Relating to others

Active listening

Discovery questioning

Trust building

Advanced communication skills (messaging, advising, virtual communication)

How to structure a coaching conversation using GROW

Being open: Saying it like it is

Calling potential: Outrageous requesting

Acknowledging and validating: Celebrating what is

Self‐leadership: Personal foundation as a coaching skill

Teamwork development

Group process: keys to effective teamwork

Team communication and participation

Working successfully with other teams

Coordinating and gaining cooperation from other team members

Analyzing the different team structures

Appreciating different team members and how they affect us


Workshop Topic – Managing Your Success High performers at a company bear the responsibility for their own career development. This requires frequent self‐assessments, proactively searching for learning opportunities, broadening social networks, as well as a positive mind‐set. Being fully aware of one's own motivational and learning style is essential to choosing the most beneficial learning experiences to allow for the most effective steps towards success, achievement and career development. This workshop encourages participants to:

Understand their role and accountability in their career.

Determine their learning and motivating styles to help manage their success.

Develop their learning path and skills to achieve success.

Support their personal development and career advancement.

Create a plan for managing their success.

In our world of competitive business, it is important to fully understand the best ways to manage success at work. Program Highlights:

What is the corporate strategy?

How you become the best?

How you learn best?

What motivate you?

How you achieve success?


Workshop Topic ‐ MBTI for Team Building Every person is different. The Myers‐Briggs Type Indicators (MBTI) explain this through sorting people into 16 key types by measuring preferences for getting information, making decision and orienting life. Through understanding ourselves and others, this helps build better teams, motivate more effectively, develop a leadership style, change and manage the others. The objective of this workshop is to raise the awareness of the participants on their personality and leadership preferences by means of MBTI. The MBTI is the most widely used personality instrument in the world. There are over two million people taking it annually. Program Highlights:

People interaction

Deciding and understanding your personality type (MBTI)

Working with personality differences

Working as a team

Exploring team and interpersonal dynamics

Effective leadership and team performance

Individual and team commitment


Workshop Topic – Mentoring Skills Just like coaching a good team, mentoring takes an important role in contributing to an organizations excellence. Taking on the role of a wise adviser or sounding board, mentors can help provide valuable insight and support to mentees encouraging them to learn quickly and avoid common pitfalls. Through this workshop, participants will engage in pragmatic techniques to better understand the needs of mentees as well as self‐asses their own mentoring skills. Participants will also have the opportunity to develop and retain talent, encourage active exchange of communication and knowledge, as well as enhance succession planning. Program Highlights:

What is mentoring?

Understand and identify the purpose of mentoring

Assess and align expectations

Learn a model for mentoring behavior

Identify the role of the mentor and mentee

Create mentoring plans

Develop a mentor‐mentee agreement

Identify areas for discussion


Workshop Topic – Motivation Living with motivation is simply a matter of inner physics and overcoming our tendency to remain at rest. This can be done in two ways: by the attractiveness of your goal; or by the repulsiveness of what you want to distance yourself from. Being valued and recognized for the work we do, encourages employees motivation, responsibility and productivity. With improved motivational levels, employees create better work relationships and in turn further contribute to the organization’s success. In this workshop, participants will have the opportunity to discuss motivation theories and applications, as well as taking a look at how a positive mindset can impact your life for the better. Program Highlights:

What is motivation?

Different individual different needs

Self‐actualization needs

Self‐esteem needs

Social needs

Safety needs

Physical needs

Theories of motivation and putting them into practice

Learning about motivating and de‐motivating factors

Plateauing

Position plateauing

Contribution plateauing

Managing the plateau

One‐minute concept

Design your motivation strategies


orkshop Topic ‐ Negotiation: Getting the Best Deal Every Time How often do you regret right after a purchase that you might have overpaid for an item? Why do these thoughts surface? This is largely due to the fact that when you are in heat of the moment you are impulsive, you lacked the right information, the analytical mind and also the correct negotiation techniques. While buying a carton of milk is usually an insignificant decision, some deals in life can be critical. The negotiation workshop which stems from the Master Communication Series aims to demonstrate how intelligent negotiation will ascertain the most desirable outcomes possible all the time (hence better quality sleep at night). Upon completion of the workshops series, participants will be able to:

Understand and apply the basis for a “Win‐Win” negotiation approach in business bargaining

Aware of the different phases in negotiation Prepare systematically for future negotiation Enhance the outcome to win commitment to agreements from the other party Use of various strategies and tactics To negotiate in simulated situations using the strategies you are most familiar with in

order to get the best outcome Program Highlights: Module 1: Nature of negotiation

Negotiate nature and common issues

Win‐win mentality in negotiation

Module 2: Stage 1 – Negotiation groundwork

Win‐Win business mindset

Dynamic relationship between negotiation parties

Negotiation styles : Defeat, collaborate, accommodate, withdraw and compromise

Negotiation key steps

Setting objectives – mission and strategies in negotiation

Strategies development ‐ Planning and preparation


Module 3: Stage 2 – Negotiation interaction

Opening – Building good rapport

Exploring the others side’s needs and interests

Uncover interests

Listening

Questioning creating options

Controlling progress

Module 4: Stage 3 – Dealing with difficult counterparts

Setting bottom line

Negotiation judo

Handling emotional/ silent partner

Identify tactics

Module 5: Stage 4 – Closing the deal and follow‐up

Right time to end the negotiation

Demand and concession

Reinforcing win‐win working relationship

Module 6: Role‐play practice

Coaching

Debriefing


Workshop Topic – Network Marketing What is network marketing? Unlike traditional online or offline marketing methods, network marketing is an effective and successful method of marketing that utilizes independent representatives to reach potential customers and lead business to corporations. The fundamental idea behind network marketing is simple: develop relationships with other similar businesses and distribute quality products and services within this network. This method leads some businesses towards exceptional success whilst other unfortunately faces defeat. Why do some fail while others prosper? This workshop is designed to give smart and practical tips on how to succeed at network marketing. With short and concise points, taking away the mystery, it outlines the path to turning every venture into a success. Program Highlights:

Master the core skills of successful network marketing

Sharpen salesmanship

Become more persuasive

Build relationships

Overcome road blocks

Radiate positive energy

Find and attract quality people

Be powerful coaches and mentors


Workshop Topic – Performance Appraisal Skills Appraising performance is a potential nightmare scenario for both employee and appraiser alike. The outcome of a good appraisal system should be a Win‐Win situation for both parties. People development leading to higher business returns through greater achievement of business goals and targets is the end result of competent, objective based and ongoing appraisal. This workshop provides appraisal training for supervisors and managers who have a responsibility for managing the performance and conduct of others at work. Program Highlights:

Principles of effective appraisals Performance management, the tools and their benefits Principles of effective performance appraisal discussions Organizations performance appraisal process

Setting SMART objectives Objective setting process Communicating performance objectives Writing SMART performance objectives

The appraisal meeting Structuring and introducing the appraisal meeting Identifying the key skills needed Evidencing performance

Appraisal skills Questioning, listening and giving feedback

Performance appraisal documentation and follow up

Reviewing internal performance appraisal documentation Providing follow up to the appraisal and frequency Preparing for the performance appraisal meeting


Workshop Topic – Positive Mindset Produces Positive Result The strength to succeed comes from your ability to master your attitude. Successful individuals recognize their attitude ultimately sets their altitude. Discover the power your positive attitude has to help you achieve your goals and the ultimate success. Positive thinking is infectious and leads to a 'can do' attitude within an individual, a team and an organization. The workshop allows participants to consider the business consequences of negative thinking and learn the methodology to develop positive practices that can be achieved in the flick of a mental switch. Program Highlights:

The meaning of positive communication

Positive thinking VS Ah Q's thinking style 5 pre‐suppositions of NLP

Distinguish between positive and negative words

Eliminate negatives words

Build up the database of positive words Positive presentation

Positive re‐framing technique

Bring up the positive meaning from negative situation

How to lead changes and transform negative comments to reasonable request

Application at work

Showing appreciation Influence other positively


Workshop Topic – Presentation Skills for Managers/ Executives To succeed in today's business world, having confidence and good presentation skills are essential in presenting a powerful and persuasive message. Whether it is for delivering an important pitch or to motivate and inspire employees, it is a necessity for company executives to possess. To further engage and bring more impact to your audience, here are a few techniques to consider:

Vocal coaching can increase executive influence Influence the audience through the power of voice

Body language Using eye contact, gestures & space to command your audience

Presenting key information How to present data with effective visual aids to support key messages

Program Highlights:

1‐Minute elevator speech Fundamental principles of effective & successful presentation Presentation format selection Analysis of great and poor speeches Effective use of visual aids Vocabulary & jargons/ Paralinguistic Non‐verbal communication strengthen the message Tips on presentation etiquette 3 Essential keys to make a successful presentation

Creating “alive” content that will have your audience strongly connecting with you and deliver the speech with impact and creating high audience engagement

Overcoming your public speaking fears and learning how to become a confident and relaxed speaker

Be aware of own individual strengths and weaknesses in presenting and how you can use your own style to best advantage

Formal presentation and constructive feedback session


Workshop Topic – Problem Solving Facing problems whether on a daily basis or those that affect long‐term strategic direction, unfortunately come hand‐in‐hand with every business. Therefore, it is important to be able to creatively utilize problem‐solving strategies to deal with the root of the problem and develop effective problem‐solving skills for businesses to succeed. Developing a problem‐solving strategy will enable us to distinguish between symptoms and problems, exercise discipline under time constraints, and make the best decisions amongst a difficult situation. Program Highlights:

What is problem solving – definition and analyze of a problem

Common mistakes in problem solving –

Rush to judgment, generalization, poisoning the well & emotional arguments

The problem solving process

Identifying and defining problems

Define goal and objective

Understand own thinking preferences

Generating alternative solutions and choosing amongst alternatives –

Tools including: Fish bone analysis, brainstorming, mind mapping, six thinking hat

Taking and implementing decisions and developing action plans

Risk assessment and contingency plans

Monitoring and control of implementation strategies

Practices and application


Workshop Topic – Professional Grooming Do you love makeup and hairstyle? Hate it? Are you scared of it? Find it fun or frustrating? Applied well, makeup and hairstyle can transform you! A little well placed eyeliner — either hidden in your lash line to look natural or drawn dramatically along your lid — can draw attention to your eyes. Foundation can be applied to cover naturally or create flawless looking skin. Either way, it should feel light, protect your skin and create a look that is bright and smooth. Lipstick is like magic! The right color can make your eye color pop and add a glow to your face – this doesn't mean the color has to be bright, just right for your skin tone and eyes! When it comes to the right hair style for you, follow what works for your face shape and personality. There is little point having a dramatic hair style and color if you will not be comfortable with it. You take your hair with you everywhere you go so you want it to make you feel fabulous and be a good representation of you! A fabulous hair style can go a long way in increasing your confidence and self esteem. With the right guidance, techniques and colors, every woman can become her own best makeup artist! Program Highlights:

Recognize the importance of first impressions & your image

Project a professional image with your makeup colors & hairstyle

Pick the appropriate colors to achieve the desired impact

Flatter your face shape by picking the right color & hairstyle

Hairstyle choices & styling tips for tight time schedule

Dress code in professional grooming and business etiquette

Remarks: For hygiene reason, participants are required to bring along their own set of makeup brush for makeup practice during the workshop


Workshop Topic – Professional Image on Customer Service Learning to deliver a professional image on customer service directly correlates with boosting your company’s ability to retain customers, gain new ones and grow revenue making this workshop well worth your investment. Good customer service is an on‐going philosophy that should be exercised regularly to help you attain an outstanding recognition within the retail industry. Leaving a long lasting and excellent image is critical to success especially in company branding, as research has shown that your image constitutes for 55% of what people believe about you. “Moment of truth” involves interaction with people in different points of the service cycle, and is critical in customer service as well. By understanding the customer service model, manage customers and meet their needs at different moments, will help maintain a good relationship, achieving a high level of customer satisfaction. This workshop will be delivered interactively through lectures, discussions, activities, skills practice and participations. Program Highlights:

Common challenging servicing situations

Excellent service provider profile and characteristics

The importance of customer loyalty

Understand the definition of “Professional” to create problem‐solving attitude in

Customer Service

Basic needs of internal and external stakeholders ‐ “solution needs” and “emotional

needs”

How to project an excellent image to your customer

Business etiquette e.g. facial expression, body language etc.

Positive and negative language triggers – “welcoming phrases” and “forbidden phrases”

Tips to create positive first impression in serving customers

Exploring their concerns and needs by use of questions

Presenting negative message with positive impact

Moment of truth


Workshop Topic – Questioning Skills Questioning is both an art and a skill. When we are well aware of how to ask the right questions we can often anticipate the right answers. Contrarily, if we are not equipped with how to ask a good question it is an important skill worth learning. There are numerous ways to ask a question, and they can serve different purposes such as to make a sale, obtain an answer, elicit information, as well as influence others. It may be overlooked, but having a clear understanding of when and how to ask a question can vastly impact the way you interact and communicate with other people. Program Highlights:

Distinguish the different types of questions

Know how to improve your questioning skills

Learn how to ask powerful questions

Know the techniques and strategies used in asking questions

Learn about the techniques used in asking behavioral, sales and polygraph questions

Find out about questions that don’t have answers


Workshop Topic – Strategic Planning All areas of business should understand the detailed analysis of strategic planning. Making changes to direction or key areas of business regularly can be simply achieved if a full strategic planning session has been completed. Being unique, knowing what you do best and pursuing it with a good strategy to back up your business will undoubtedly create a competitive advantage for your company. Strategic planning focuses on deconstructing the everyday necessities in light of an organization’s goals and capabilities. Following a strong strategic plan lets organizations update their goals and recognize new capabilities whilst keeping in mind of their management plans and long‐term goals. Program Highlights:

What is strategic planning?

Characteristics of a successful planning process

Steps of the planning ladder

KPIs: Developing success measures

Project management: Strategies, plans and actions

How to avoid common planning traps


Workshop Topic ‐ Stress Management Is stress hindering your everyday life? Hong Kong people are notorious for over working and living a stressful life. These factors unfortunately burden our health both physically and mentally. To help employees to function more efficiently and effectively under pressure, reducing the chances of sickness, it is beneficial to train them with ways to manage and address the issues of stress. This workshop will equip participants with how to identify the signs of stress and how to place measures to avoid it, giving them control over their personal stress levels. Program Highlights:

What is stress?

What are the causes of stress?

What are the effects?

What is the relationship between stress and personality and how individuals respond to

stressful situations?

How to manage stress?

How to combat stress and transform it into positive energy?

Golden rules to release stress

Changing your attitude

Positive self talk


Workshop Topic – Supervisory Skills Good Supervisors and Team Leaders are able to take charge of their role and their subordinates, creating effective and harmonious relationships with all parties, thus freeing them to do what is really important – manage people. The leadership style of an organization greatly affects the morale and attitude of all within an organization. This course will equip Supervisors and Team Leaders with a clearly defined style of management and leadership skills. Program Highlights:

The proper mind‐set of a good supervisor The pre‐suppositions of NLP How to prepare for an effective coaching session

Coaching Skills

Difference between coaching, counseling and supervising The proper application of coaching and counseling at work Coaching strategy

Give constructive feedback

Coaching model and processes Motivation at work

Skill transferring technique

Transfer via demonstration, coaching and formal briefing Pros and cons of different methods Sharing of common practice of other companies Knowledge management at shop level


Workshop Topic – Telephone Communication Skills Telephones are one of the most regularly used methods to contact a customer, and for this reason, it is very important to establish a friendly and efficient telephone manner to leave a positive impression. If poorly managed, it may cost the lost of a business and damage the bond of trust and relationship. Organizations who utilize telephone selling understand that it is a powerful sales tool and are able to capitalize on this method. By training employees to develop a clear, professional manner will enable customers to form long‐lasting relationships with your company. Program Highlights:

Strategies for toning up your voice and putting a smile in your voice

Use appropriate language when answering calls

Handle calls when the person wanted is not available

How to handle enquires

How to transfer calls (for junior class only)

Return calls

How to take messages over the phone

Do’s and Don’ts in telephone handling

Guidelines for good telephone manner, such as voice control, choosing of words,

questioning technique and giving feedback

Handling challenging behaviors and objections


Workshop Topic ‐ The Art of Public Speaking ‐ Getting People to Listen (Not Hear) In contemporary times where most societies are suffering from information overload, no one has the time to decode messages patiently. Therefore, it has become imperative for ideas to be heard & understood by its audience in the most direct and easiest manner. Having a brilliant concept is only step one to become successful but it must also be communicated to the stakeholder(s) effectively. Consider the following situation:

To seek management’s approval for a new strategy launch

To present oneself in front of a panel at the final stages of a job interview

To obtain buy‐in from owners incorporated to invest in renovating the apartment

building

The above scenarios demand well planed thoughts delivered crisply and often, there is only one shot of getting it right. The Public Speaking workshop which stems from the Master Communication Series aims to help those who are determined to turn an idea into prospect by getting audience to listen. Program Highlights:

Techniques of think and speak coherently

Conquering the fear of public speaking

Techniques on effective speech delivery

Use of good body language and vocal techniques

Useful tips to help engage your audience

Develop stage presence and charisma

A comprehensive guide on how to prepare for speeches in all situations


Workshop Topic – The Art of Taking Responsibility There are some events and circumstances that occur in your life that really seem totally outside of your control and responsibility. At these times, it is important to realize that you still have control and responsibility, not over the event itself, but over your choice of response and any actions you may subsequently take. Taking responsibility is a delicate art: some people take responsibility for almost everything and are burdened with loads that they really do not need; others take responsibility for very little and live their lives on a default setting having very little input over where their lives go, accepting their rough deals as their lot in life. If you are someone who wants more control in your life, then taking responsibility for yourself is a great step in the right direction. Program Highlights:

Learn the meaning and nature of personal responsibility

Understand how you avoid taking responsibility for yourself

Assess your willingness to accept personal responsibility

Allow yourself to see the choices available in your life

Claim “ownership” for the results of your life

Understand the power and freedom that comes from accepting responsibility


Workshop Topic – The Introduction of Enneagram The Enneagram is a philosophical and psychological framework that classifies human personalities into nine distinctive personality types. With ancient origins and promising empirical results, this framework has been used as a powerful method to understand people and their motivations. The Enneagram reveals that our attitudes and behaviors are influenced by our personality styles. This model can help us uncover our essential qualities, which lie beneath our personalities to become better and more compassionate people. By acknowledging our ‘blind spots’ and aspects that we may not realize about ourselves will help us to improve and reach better success. Being in control of our motivations and behaviors, rather than being unconsciously led by them can help us become more self‐aware, which is essential for personal development and relationship improvements. This workshop will introduce counselors and needed tools to lead you to discover more about who you are and give you insight into how you can kick‐start a life‐changing experience for growth. Program Highlights:

Learn about the history & philosophy of the Enneagram

Learn about the nine personality types identified by the Enneagram, with a view to

increasing awareness of one’s own personality

Understand how counseling can be supported using the Enneagram

Deepen and expand one’s repertoire of personality assessment strategies

Observe live exemplars of the types on facilitated ‘panels’


Workshop Topic – Train the Trainer Trainer development can boost an organization’s success by keeping people up‐to‐date and skilled in the latest concepts and techniques. With adequate knowledge, people can perform more effectively and efficiently. There are many ways for people to learn and organizations can choose to partake in training and workshops. “Train the Trainer” will help develop and enhance a trainer’s skill set allowing them to better manage the demands of being a great trainer. Upon completion of the workshops series, participants will be able to:

Understand and apply the principles of adult learning Recognize the key communication skills required by all successful adult trainer Adopting suitable presentation strategy for different nature training Recognize critical incidents in a training program and how to manage these Understand different types of participants and how to assist them to gain optimum

benefit from training Program Highlights: Module 1: Core elements for training – Learning theories & their applications

Learning processes : When , where , why, & how people learn

Application of adult learning principles

Module 2: Programs design

Identifying training needs

Developing learning objectives

Models for program design

A checklists for planning successful training programs

Methods of evaluation


Module 3: Training delivery skills

Instructional skills

Learning transfer techniques

Handling different types of participants and difficult behaviors in classroom Module 4: Training presentation

Preparation that helps to control nervousness

Planning for presentation strategies

How handle question with confidence Module 5: Encourage active participants thru’ facilitations

Accelerated learning skills

Group discussion

Receiving and giving feedback

Peer support Module 6: Making your class much interactive

Increase learners’ interest & participation

Balance of information , practice & feedback

Module 7: Practical session

Participants are required to conduct a short training session and feedback would be

given so as to practice their learnt skills


Workshop Topic – Understanding Behavior Styles by Using DISC Profile Ever wondered why some people are easy for you to work with and others so hard? Wish you could relate better to a co‐worker or your boss? Wondering how to get your team to work more effectively together? DISC is one of the most widely used behavioral models in the world. We use it to help understand human behavior and to provide an easy‐to‐interpret model based on whether someone is people or task orientated and outgoing or more reserved. The main reason for doing a DISC profile is to learn how to be more adaptable. It is used in programs to assist people on an individual basis to become more self‐aware and leads to opportunities for a more advanced and personal experience within development workshops. Upon completion of the workshop, participants will be able to communicate more effectively, improve collaboration and reduce conflict, build high‐functioning teams, become a more effective leader and to increase success at work! Program Highlights:

Four basic behavioral styles

How to determine someone’s “core” style with two simple questions

The strengths and “blind spots” of each style

Promoting appreciation of difference

How to instantly improve your communications using DISC

Easing frustration and conflict

Ways to create effective working relationships



Workshop Topic – Using BEST Communication Profile to Improve Your Skills It is difficult to be a successful leader without a good set of leadership communication skills. If you are in a management / leadership position and face difficulties communicating, it is in your benefit to beginning your journey towards implementing a strong set of leadership communication skills. After acquiring the necessary skills it is equally important to practice and focus on implementing these new set of leadership communication skills and further develop a better communication channel with your subordinates. Program Highlights:

The role of a Supervisor in a workplace

The two core functions of a supervisor

The importance of communication at workplace Why it is important? The reason of communication breakdown and failure

Understand your own style by using BEST profile

The three levels of listening to find your style Recognise your strengths and weaknesses Develop personal action plan to balance style

The essential communication skills

The 3 levels of listening The art of questioning From giving feedback to feed forwarding

Practical tips when communicating with the subordinates

Role play and skills practices


Workshop Topic – Value of Creativity Creative thinking is the formation of new ideas and merging of old ones. Brainstorming is a useful way to use ideas of others to stimulate your own and ultimately form new ones. Creative thinking relies on the functioning of our entire brain, from our right‐brain’s imagination, artistry and intuition, to our left‐brain’s logic and planning. Having a creative leader will stimulate the growth of intellectual capital, creating innovative new products, processes or services as well as generating fresh solutions, employee engagement, change and renewal giving a company its competitive edge. Program Highlights:

The creative solution finding process

Divergent and convergent thinking

The creative zone

Paradoxical characteristics of creative teams

The different creative thinking styles

Effective vs ineffective brainstorming and ideation techniques

Thinking on your feet

Thinking out of the box

Intrinsic motivation & creativity

Common reaction to creative ideas


Workshop Topic – Work Life Balance Work Life Balance has become an ingrained word in today’s society. Being able to secure the mental, physical and emotional wellbeing of your workforce will account immensely towards your company’s productivity and profitability. Many people would rank work life balance as a top priority when seeking a new position. Even though it may require time to change, many organizations are now concerned about creating more flexible workplaces to help people achieve the balance they need. Attending activities and group discussions that mutually support one another’s personal and professional goals, whilst also encouraging the idea of achieving a work life balance, will help participants make attainable changes step by step. Program Highlights:

What balance means to the individual

Monitoring current balance & stress levels

Identifying and understanding the importance of being aligned with personal values &

strengths

Practical tips that really work to improve time and stress management professionally

and personally

Identifying & overcoming thoughts and behaviors that are barriers to change

Developing long term career and personal goals

Effective goal setting techniques

Documents

Skills Power Soft Skills Brochure · development of employees are greatly impacted by soft skills as opposed to hard skills, and so for decades, we have dedicated ... Provide our