Matrix42 Workspace Managment

Simplify & Secure the Digital Workspace

Experience Day 2020 Warsaw

Marek Sukiennik | Executive Advisor, Business Development+49 176 25940019 (DE Mobile) | +1 201 851 2177 (US Mobile)

Marek SukiennikExecutive Advisor,

Business Development

Presenters

CASE STUDIES

WE SIMPLIFY & SECURE DIGITAL WORK

4

Case Studies

A major car

manufacturer with its

headquarters in

Wolfsburg

5

Case Studies

Founded in in 1964, and with around 670 wholesale stores in 24 countries, METRO

Cash & Carry is the leading international player in wholesale trade: customer-

focused, international and innovative.

Everyday more than 100,000 dedicated employees around the world serve around

16 million customers such as hotel and restaurant operators, catering and

hospitality firms, independent small retailers, institutions and offices. A broad range

of assortment consisting of up to 20,000 food items and up to 30,000 non-food

articles provides customers with a unique one-stop shopping experience.

6

Case Studies

Wholesale 29.4B € Revenue 118k Employees

24 CountriesAcross Europe & Asia

esESM

Metro

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Case Studies

A Modern Solution.

• Metro needed to implement modern solutions for several key IT services (service catalog,

employee onboarding, self service) to provide not only a superior user experience but also to

improve IT productivity thru automation.

• A desired side outcome was to enhance the perception and image of the IT organization which

due to old technology in these areas was not seen as an enabler.

• ServiceNow was an obvious choice and the front runner until Matrix42 stepped in.

Metro

8

Case Studies

• Metro chose Matrix42’s Enterprise Service Management solution for several key reasons:

• ServiceNow is very rigid and cannot be easily adopted to the customers exact context.

Matrix42 clearly showed not only how adoptable the solution is but also how easily Metro

can become autonomous and do these changes on their own.

• The Matrix42 solution is significantly more smoothly integrated with a more user-friendly

interface.

• Clear pricing model with Metro in control of their budget for the next 5 years.

• Matrix42’s chatbot integration into Microsoft Teams.

A Modern Solution.

9

Case Studies

FAYAT Group is the leading independent construction and industrial group in

France, and ranks 1st among independent French construction groups

The Group was founded in France in 1957 and currently operates 160 companies

spread out through 170 countries. They support their clients with innovative,

durable solutions for the construction market and seven major related fields: public

works, foundations, buildings, energy and services, metal, sheet metalwork, and

road maintenance equipment.

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Case Studies

Construction 4.6B € Revenue 22k Employees

170 Countries

ITSM, UEM & SAM

Fayat

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Case Studies

Fully Managed Infrastructure• As part of an IT system revamp FAYAT sought a next generation PC infrastructure management

solution that could be scaled to cover the approximately 10,000 workplaces in use throughout

the Group. The solution would have to accommodate the complexity of the Group’s IT

infrastructure, offer a complete functional scope encompassing technical and administrative

workplace management and support the global distributed nature of the organization.

• In addition three more key items needed to be addressed:

• Reduced IT and end user workload by introducing standards

• Process automation

• Achieving Software compliance

Fayat

12

Case Studies

• Fayat reviewed many potential solutions over a 6-month period & settled on 3 finalists. These

were subjected to testing under real conditions, which focused on the distribution of

applications, technical escalations, and inventories.

• At the end of this in-depth testing, Matrix42 was selected for rollout throughout the entire FAYAT

Group.

• To quote Thierry Tellier, Deputy Head of IT Operations:

“Matrix42 allows us to easily implement any work environment from scratch, no matter

what the required configuration may be. The solution enables us to apply updates and

security patches and lends us a great deal of agility to make all the changes that may be

necessary throughout the lifecycle of each user’s workplace,”

Fully Managed Infrastructure

13

Case Studies

Founded in in 2003, DHR is one of the largest private hospitals in the United States

offering the highest level of care for patients across a total of 34 specialties ranging

from Bariatrics to Cardiology, Oncology, Women's Health and many more.

Over 700 doctors and several thousand support personal ensure that all of DHR’s

30,000 patients always receive the best care.

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Case Studies

Healthcare 2.8B $ Revenue 30k patients

United States

ITSM & UEM

DHR

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Case Studies

Critical Services

• Due to their rapid growth DHR’s old segmented systems could not keep up with the high

standard of care required for their patients. Management of devices & requests for services

were difficult to manage and track resulting in not only reduced productivity but also risks of

services not being carried out in a timely enough manner in this very time critical environment.

• DHR began searching for a flexible unified solution that could satisfy not only the needs of IT but

also of the end user clients who valued streamlined & easy operations very highly.

DHR

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Case Studies

• DHR was very diligent & meticulous in reviewing all options solutions available. While several

were interesting none were able to demonstrate the flexibility required of the unique

environment and strong need for ease of use. That is until they reviewed the Matrix42 solution.

• Ultimately, DHR chose Matrix42 for a few key reasons:

• Other solutions simply were not flexible enough to not only support the varying different

types of services which they needed to provide & track but also the ease with which

Matrix42 allows DHR to customize workflows etc. allowing them to be self-sufficient.

• The significant level of integration between the different components of the Matrix42

solution stood out along with the streamlined user interface and process.

Critical Services

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Case Studies

RENA is a global leader in manufacturing production machinery for wet chemical

surface treatment. Companies all over the world are successfully employing Rena

products in the semiconductor, medtech, and renewable energies sector.

From its headquarters in the Black Forest, RENA markets its products around the

globe complete with the “Made in Germany” quality seal.

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Case Studies

Manufacturing 210M € Revenue 1100 Employees

Germany, Poland & Shanghai

UEM

Rena

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Case Studies

Free Is Not Always the Best Choice• RENA needed a new solution for managing clients and mobile devices as the experts

responsible for the old solution where no longer part of the company.

• As Microsoft Enterprise Agreement partners it was obvious to take a closer look at the free

Microsoft solution, SCCM; but this solution posed some limitations to future expansion.

• The Unified Endpoint Management bundle from Matrix42 comprises the Empirum Client

Management Tool for software administration and delivery and the integrated OS Installer

interface, as well as, the Silverback tool for management of mobile devices (iOS & Android).

• The package also comes complete with interfaces to the Matrix42 service management

functions, particularly the Service Desk, but also the service catalog as well as license, asset,

and contract management.

Rena

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Case Studies

Free Is Not Always the Best Choice• Ultimately, RENA chose Matrix42’s Unified Endpoint Bundle instead of SCCM for two main

reasons:

• Ease of handling multiple device types and operating systems

• Value of integrated modules

• To quote, Michael Schonhardt, Head of IT, RENA Technologies:

“The ‘module system’ is a great advantage of the Matrix42 software. This way we don’t

need any third-party tools or related interfaces. The individual components can be

implemented step by step, enabling full technical integration within a standard solution.”

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Case Studies

A major car manufacturer, with its headquarters in Wolfsburg, who is one of the

world’s leading automobile manufacturers and the largest carmaker in Europe.

The Group comprises twelve brands from seven European countries & each brand

has its own character and operates as an independent entity on the market. The

product spectrum ranges from motorcycles to small cars and luxury vehicles.

A major car

manufacturer with its

headquarters in

Wolfsburg

22

Case Studies

Manufacturing 236B € Revenue 665k Employees

31 Countries GloballySales in 153 countries

EgoSecure

A major car

manufacturer with its

headquarters in

Wolfsburg

A major car manufacturer

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Case Studies

Protect production & research• The client gathers large volumes of data on prototype and test cars during their development

including test drives etc. They needed a solution to protect this research data against theft.

• For example, in autonomous driving projects, a computer from the engineers of other

companies is installed in the test vehicles. These computers store data on external USB

devices. Among other things, the trips are recorded by camera. After the test drive, the all of this

data including the recordings must no longer be accessible on the same system, but only on the

engineers' computers.

• Additionally, the client needed to protect its various machines across many production facilities

(including Poznan) from unwanted hardware and any malicious code being placed on them.

• For both of these several competing solutions were considered.

A major car manufacturer

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Case Studies

Protect production & research• Ultimately, the client chose Matrix42’s EgoSecure solution over the competition for several

reasons:

• Our solution runs in Windows safe mode with changes immediately transferred and taking

effect

• Our provision of the Logon As function, where the user does not have to be logged off and

on to Windows to change rights.

• The ability to encrypt on-the-fly the key sensitive data ensuring that only authorized users

have access.

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Case Studies

Fastweb S.p.A. is an Italian telecommunications company that provides landline,

broadband Internet and IPTV services.

Fastweb has developed a 50,500 km national fiber optic network infrastructure, with

over 4 million km of fiber. Thanks to the continuous expansion of the ultra

broadband network, Fastweb now reaches 22 million homes, including 8 with a

proprietary network, with connection speeds of up to 1 Gigabit.

Fastweb is fully owned by the Swiss telecommunication company Swisscom.

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Case Studies

Telecommunication 2.2B € Revenue >4.5M customers

Italy

UEM

Fastweb

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Case Studies

Matrix42 as a vehicle to further expand device

management business in the future.

• Fastweb won a significant new customer contract for the provision of device management and

maintenance services to around 300 public sector organizations. The contract covers service

management up to 110,000 desk-top nodes, 43,000 local network nodes, 215,000 desktop

telephones, 13,000 server nodes and 9,000 firewall nodes.

• The services to be provided included security vulnerability and patch management, desktop

remote control, hardware and software inventory, software distribution, OS deployment, and

more. Fastweb did not have a suitable solution in its portfolio and needed to select a new

vendor.

Fastweb

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Case Studies

• Fastweb chose Matrix42’s Unified Endpoint solution and started with the Empirum product.

• As Marco Gatta, Manager of Process Monitoring at Fastweb explains:

“We needed to find a complete solution with the right balance between functionality, price

and flexibility. The option to include antivirus software was also important. We found

exactly what we needed in Matrix42.

We are confident the solution will help us grow our device management business further

in the future”

Matrix42 as a vehicle to further expand device

management business in the future.

www.matrix42.com!

THANK YOU