Siemens G50 Trouble Shooting

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Siemens Medical SolutionsUltrasound Divisionejt

SONOLINE G50 and G60 S

System

Troubleshooting Guide

US

smission or use

2004

Print No.: US04-101.840.01.01.02Replaces: n.a.

ED

nglishoc. Gen. Date: 06.04

n.a.

Part No.: sd

Service Information

074781390747814707482479074828000748281807482826

2 Revision / Disclaimer

1Revision / Disclaimer

Copyright

Copyright © 2004 by Siemens Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in retrieval systems, or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Siemens Corporation. Siemens Corporation reserves the right to change its products and services at any time. In addition, this manual is subject to change without notice. Siemens Corporation welcomes customer input on corrections and suggestions for improvements to this manual.Although Siemens Corporation has attempted to ensure accuracy through-out this manual, Siemens Corporation assumes no liability for any errors or omissions, nor for any damages resulting from the application or use of this information.

Trademarks

ACUSON, Sequoia, Cypress, AEGIS, Aspen, 128XP, XP, AcuNav, CV70, SONOLINE, Adara, Antares, G20, G40, G50, G60S, Omnia and KinetDx are trademarks of Siemens Corporation registered in the U.S. Patent and Trademark Office. CWS3000, DS3000, WS3000, and WebPro are trademarks of Siemens Corporation.

Windows XP, 2000 and NT are registered trademarks of Microsoft Corporation. Internet Explorer is a trademark of Microsoft Corporation. Netscape and Netscape Navigator are registered trademarks of Netscape Communications Corporation. Java and the JavaScript name are registered trademarks of Sun Microsystems, Inc. Adobe Acrobat is a registered trademark of Adobe Systems, Inc.

Other products and brand names are trademarks of their respective owners.

Disclaimer

The service of equipment described herein is to be performed by qualified personnel who are employed by Siemens or one of its affiliates or who are otherwise authorized by Sie-mens or one of its affiliates to provide such services.

Assemblers and other persons who are not employed by or otherwise directly affiliated with or authorized by Siemens or one of its affiliates are directed to contact one of the local offices of Siemens or one of its affiliates before attempting installation or service pro-cedures.

License Agreement

All computer programs copyright 1990-2004 by Siemens Corporation or its suppliers. Pro-grams are licensed under the following agreement:

Siemens or its suppliers retain(s) ownership of and title to any computer program supplied with the equipment and to the trade secrets embodied in such computer programs. Sub-ject to the Buyer’s acceptance and fulfillment of the obligations in this paragraph, Siemens grants the Buyer a personal, non-transferable, perpetual, non-exclusive license to use any computer program supplied with the Equipment that is necessary to operate the Equip-ment solely on the medium in which such program is delivered for the purpose of operat-ing the equipment in accordance with the instructions set forth in the operator’s manuals supplied with the Equipment and for no other purpose whatsoever. Buyer may not reverse-assemble, reverse-compile or otherwise reverse-engineer such computer pro-grams nor may Buyer make a copy of such program or apply any techniques to derive the trade secrets embodied therein. In the event of a failure by Buyer to comply with the terms

SONOLINE G50 and G60 S US04-101.840.01.01.02 Siemens06.04 sd

Page 2 of 34Medical Solutions USA, Inc.

Revision / Disclaimer 3

of this license, the license granted by this paragraph shall terminate. Further, because unauthorized use of such computer programs will leave Siemens without an adequate remedy at law, Buyer agrees that injunctive or other equitable relief will be appropriate to restrain such use, threatened or actual. Buyer further agrees that (i) any of Siemens"s suppliers of software is a direct and intended beneficiary of this end-user sublicense and may enforce it directly against Buyer with respect to software supplied by such supplier, and (ii) No supplier of Siemens shall be liable to buyer for any general, special, direct, indi-rect, consequential, incidental or other damages arising out of the sublicense of the com-puter programs supplied with the equipment.

Siemens US04-101.840.01.01.02 SONOLINE G50 and G60 S06.04 sd


4 Table of Contents

1- 0Table of Contents

1 _______ Service Information ______________________________________________ 5

Verifying the System Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Verifying the Operation of the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Verifying the Operation of the Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Verifying the Operation of the DIMAQ-IP Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Verifying the Operation of the Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Service Software Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Starting the Service Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Exiting the Service Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Service Screens and Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9DIMAQ-IP Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Rebooting the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34



Service Information 5

2- 1Service InformationVerifying the System Operation 0

Use the following methods to verify that the G50 or the G60 S is operating properly.

See the Instructions for Use for detailed operating instructions.

Verifying the Operation of the System 0

1. Connect the power cord to a properly grounded wall outlet.

2. Connect a transducer to the ultrasound system.

3. Switch the MAINS circuit breaker on.

4. Press the Standby button to power on the system.

5. Confirm that an image displays on the monitor.

6. Verify that a Color flow image displays on the monitor.

7. Verify that the Doppler spectrum displays on the monitor.

8. Verify that the ECG trace displays on the monitor.

Verifying the Operation of the Peripherals 0

Use the following instructions to verify the operation of peripherals attached to the G50 or the G60 S.

1. Power on the P91W or P93W printer.

2. Press the F4 key to display the Preset Main Menu.

3. Select Customize Keys from the left pane of the screen.

4. Press the SET key.

5. In the right frame of the displayed screen, select B/W Print for PRINT/STORE 1 key.

6. Select the B/W Print radio button.

7. Select B/W Printer for Set Up for PRINT/STORE 1 key and press SET.

8. Select Save and press SET.

9. Press PRINT/STORE 1.

10. Confirm that the B-mode image on the monitor prints correctly on the black and white printer.

11. Power on the CP900 color printer.


13. Select Customize Keys from the submenu.

14. Press SET.

15. Select Color Print for Set Up for PRINT/STORE 2 key and press SET.




6 Service Information

17. On the CP900 remote control, press the Menu key.

18. Select Signal Set and set the input to RGB.

19. Press PRINT 2.

20. Confirm that the B-mode image on the monitor prints correctly on the CP900 printer.

21. Power on the SVO-9500 VCR/HS-MD3000 and insert a S-VHS tape into the VCR.


23. Select Peripheral from the submenu.

24. Press SET.

25. Select S-VHS for Video Input Source and press SET.

26. Select VCR for the External RS-232C Port 1 and press SET.


28. Press the D key twice to invoke 2D + pwD mode.

29. Press RECORD to record the image and sound.

30. After pressing VIDEO I/O, press REWIND on the LCD, then press PLAY to review the image and the sound just recorded.

31. Confirm that no error message displays on the monitor.

32. Reconfigure the Customize Keys according to customer needs.

Verifying the Operation of the DIMAQ-IP Module 0

1. Press the REVIEW key.

2. Confirm that the monitor shows DIMAQ-IP module (Digital Lab) screen.

3. Move the trackball: Confirm that the cursor follows the movement of trackball.

4. Create an image file, using any transducer, and assign a patient name and patient iden-tification number to it; this file will be used to verify the operation on the CD.

5. Export the image file to the CD to verify its operation.

NOTE On systems using the DIMAQ-IP software version 1.022, the firstattempt to write an image file to the CD will fail after new softwarehas been installed. To overcome this bug, attempt to export the im-age file to the CD; this attempt will fail. Create a second image fileand export both image files to a different CD: This attempt to ex-port the files to the CD should succeed. This bug was corrected byversion 1.023 DIMAQ-IP software.

6. Verify that the exported image can be viewed by the system.

7. Delete the exported image from the HDD.

8. Reload the image file from the CD to the system.




9. Confirm the review imaging function is ok.

Verifying the Operation of the Options 0

Verify the operation of the following, according to the User Manual:

• 3-Scape

• Axius OB

• DICOM Modality Worklist functions

• DICOM MPPS

• DICOM Print / Store

• fourSight

• SieScape

• Spectral DTI (G60 S only)

• Stress Echo




Service Software Operation 0

The Service Software functions allow the user to verify the operation of the hardware and to detect failed circuit boards. Use the methods described in this section to investigate the cause of malfunctions and the circumstances that existed when the malfunction occurred.

The Service Software screens support only the English language.

Starting the Service Software 0

The following steps describe the start-up sequence for the service software. When the Service Authentication (password) screen is displayed, type the password and select the OK (Fig. 1).

Access all service software functions from the Main Menu screen (Fig. 2).

1. Power on the system and allow the boot sequence to complete.


3. Select Service (Fig. 1).

4. Type the Service password; the Service Main menu displays (Fig. 2).

Fig. 1: Authentication Screen




Fig. 2: Main Menu Screen

Exiting the Service Software 0

To exit the service software, return to the Main Menu screen by selecting the Home button located on most screens. At the Main Menu screen, select the Exit button to exit the ser-vice software.

Service Screens and Menus 0

This section describes the screens, buttons, and menus that can be accessed for service activities.

The Main Menu Screen

The Main Menu screen displays data and provides access to all other service screens. The following section describes the data and menu items located on the Main Menu screen.

Table 1 lists the data items of the Main Menu screen.




Tab. 1 Main Menu Screen - data items

Table 2 lists the screens and menu items that can be accessed from the Main Menu screen.

Tab. 2 MAin Menu - screens and menus

Some of the menu items displaying on the Main Menu screen are duplicated as navigation short cuts on other screens.

Table 3 lists these navigation controls and short cuts. These short cuts operate in the same manner described for the Main Menu items.

Data Description

Site Name The name entered in the Hospital field of the Site Infor-mation screen.

System Serial Number The system serial number entered in the Serial No. field of the System Information screen.

Product SW Version The software version entered in the field of the Soft-ware Information screen (HW/SW). This version num-ber applies to the system as well as the software.

Menu Item Comments

Site See (Site Information Screen / p. 11)

System See (System Information Screen / p. 13)

HW/SW See (System Configuration Screen for Hardware / p. 15)

See (System Configuration Screen for Software / p. 15)

See (System Configuration Screen for Peripherals / p. 16)

Transducer See (Transducer Screen / p. 17)

Diagnostics See (Diagnostics Screen / p. 18)

Log See (Log Screen / p. 19)

Service History See (Service History Screen / p. 22)

Backup / Restore See (Backup/Restore / p. 25)

Imaging Test Pat-tern

See (Imaging Test Pattern / p. 28)

DIMAQ-IP Mainte-nance

See (US04-103.892.01 / Configuring the G50 DIMAQ-IP Option)




Tab. 3 Main Menu - navigation controls and short cuts

Site Information Screen

Access the Site Information screen by selecting the Site button on the Main Menu screen.

Use this screen to edit the value of the data fields located on this screen. Fields that have no assigned value are displayed blank.

Data Fields

This section describes the data fields located on the Site Information screen.

Navigation Con-trol

Description

Site See (Site Information Screen / p. 11)

System See (System Information Screen / p. 13)

HW / SW See (System Configuration Screen for Hardware / p. 15)

See (System Configuration Screen for Software / p. 15)

See (System Configuration Screen for Peripherals / p. 16)

Diagnostics See (Diagnostics Screen / p. 18)

Log See (Log Screen / p. 19)

Service History See (Service History Screen / p. 22)

Backup / Restore See (Backup/Restore / p. 25)

Home Select the Home button to return to the Main Menu screen.




Fig. 3: Site Information Screen

Table 4 lists the data fields located on the Site Information screen and comments on the nature and use of this data.

Tab. 4 Site Information - data fields

Field Group Field Title Comment

Address Hospital The hospital name entered here is displayed on the Main Menu as the Site Name.

Street

Street Number

Zip Code

Phone No.

City

District

Country

Site Name Site Name Enter the department or exam type here: Pediatrics, etc.

Location Location Enter the building or room number in which the sys-tem is located.




Control Buttons

Three control buttons appear at the bottom of the Site Information screen: Input, Cancel, and Save; these control the editing of the data fields located on the screen.

• Input: Selecting the Input button allows the user to edit the data fields.

• Cancel: Selecting the Cancel button displays the message box shown in (Fig. 4). Se-lect the OK button to redisplay the information saved in the system memory. Selecting the Cancel button, located in the cancel message box, returns the screen to the state that existed before the Cancel button was pressed.

Fig. 4: Cancel Message Box

• Save: Selecting the Save button displays the message: Do you want to save changes? After display of the message, selecting the OK button saves the data that is currently displayed in the data fields. Selecting the Cancel button, after display of this message, returns the screen to the state that existed before the Cancel button was pressed.

System Information Screen

Access the System Information screen by selecting the System button located on the Main Menu screen.

Customer or Administrator

Name Enter the name of the individual who is responsible for the system.

ID Enter the identity number of the responsible individ-ual.

Memo Memo Enter additional information that must be associated with the system.

Field Group Field Title Comment




Fig. 5: System Information Screen

The System Information screen displays the Product Name: G50 or G60 S.

Enter the system serial number and zero the value of the System Use Time (elapsed time) from this screen.

• Select the Set button to display the dialog box shown in (Fig. 6); enter the system serial number in the dialog box and select OK.

The serial number is recorded in the host module and the E module. A warning message is displayed if the serial number of the system recorded on each printed circuit board var-ies among the circuit boards.

Fig. 6: Serial Number Message Box

• Select the Reset button to display a dialog box that allows the zeroing of the elapsed time displayed in the System Use Time field.




System Configuration Screen for Hardware

Select the HW/SW button located on the Main Menu screen to display the System Config-uration screen for hardware, software, and peripherals.

Select the Hardware radio button located on the System Configuration screen to display the System Configuration for Hardware screen.

Fig. 7: System Configuration Screen for Hardware

The System Configuration Hardware screen displays the data values recorded in an EEPROM located on each assembly: Assy Name and AS No.

System Configuration Screen for Software

Select the HW/SW button located on the Main Menu screen to display the System Config-uration screen for hardware, software, and peripherals.

Select the Software radio button on the System Configuration screen to display the Sys-tem Configuration Software screen.

The System Configuration Software screen displays the installed software applications according to the name, sub-name, and build or version number of each application.

The list includes software options installed in the Preset, listing these software options as Option in the sub-name column and representing their versions as a hyphen.

If the complete list of the software applications cannot be displayed on this screen, a scroll bar appears to the right of the screen. Use the scroll bar to view the complete list of installed software.




Fig. 8: System Configuration Screen for Software

System Configuration Screen for Peripherals

Access the System Configuration screen by selecting the HW/SW button located on the Main Menu screen.

Select the Peripheral radio button on the System Configuration screen to display the Sys-tem Configuration Peripheral screen.

Ten data rows are provided on this screen for recording the Equipment Name / Memo for the peripherals installed on the system.

Select the Input button to enable editing of the data fields. After entering data or editing the data fields, select the Save button to record the new data. Select the Cancel button to display the message box; select the OK button on this message box to cancel new data and to redisplay the previously existing data.




Fig. 9: System Configuration for Peripheral

Transducer Screen

Access the Transducer screen by selecting the Transducer button located on the Main Menu screen.

The Transducer screen lists the names of available transducers by the Transducer Name and the Transducer ID number. The system automatically reads the transducer data and populates the fields in this screen.




Fig. 10: Transducer Information Screen

Diagnostics Screen

Access the Diagnostics screen shown by selecting the Diagnostics button located on the Main Menu screen.




Fig. 11: Diagnostics Screen

On the Diagnostics screen, check boxes arranged according to hierarchy levels are dis-played adjacent to related test targets. Selecting the box adjacent to the All Packages enables testing of all packages. Selecting a box in the next lower hierarchy removes the check mark from the All Packages target and enable testing of all of the targets in the hierarchy located below that checked target. Placing a check in a single box located at the lowest hierarchy causes only that target to be tested.

When check marks have been entered in the boxes for the targets that are to be tested, select the Execution button to test the selected targets. When the pattern check for the host module, E module, or the DIMAQ-IP is performed, power off the system and power it up, to reboot the software.

Observe the monitor as the testing progresses; pass-fail results will be displayed in the window located to the right of the diagnostic list.

See the Diagnostic and Error Log Messages in the Troubleshooting section of this manual for information on the messages. To determine which spare part contains a failed compo-nent cited in the diagnostic message, see (US04-101.850.01 / Component Designations). For a listing of the system spare parts, see the Spare Parts Catalogue on CD or access the catalogue from any of the CB-DOC “Spare Parts” links.

Log Screen

Access the Log screen by selecting the Log button located on the Main Menu screen.




This screen displays buttons that allow access to the Key History Log and Error Log screens.

Fig. 12: Log Screen

Key History Log Screen

Select the Key History Log button located on the Log screen to display the Key History Log screen.

The Key History Log screen displays a record of the most recent 512 keyboard, trackball, and system events. The most recent events appear at the top of the log screen, arranged in descending chronological order. The events logged in this screen are recorded accord-ing to the formats presented in Table 5.

Tab. 5 Key History Log

Event Record Format Comment

System Power On Time (HH:MM:SS) Start Up

QWERTY Key Stroke Time (HH:MM:SS) KBD (Key) Keys A - Z, 0 - 9

Function Key Stroke Time (HH:MM:SS) (Key Name)

Trackball Time (HH:MM:SS) TRACKBAL Only first trackball event in the series is logged

DGC1 TGC events are not logged




Two keys are located on the Key History Log screen: the Clear key and the Back key.

• The Clear key initiates the deletion of the Key History Log data and displays the dialog box; confirm deletion by selecting the OK button, or cancel by selecting the Cancel but-ton.

Fig. 13: Clear Logged Data Message Box

• The Back key returns to the Log screen.

Fig. 14: Key History Log Screen

Error Log Screen

Select the Error Log button located on the Log screen to display the Error Log screen.

The Error Log screen displays the 100 most recent error messages in descending chrono-logical order. The error messages include those occurring during system startup, those generated during diagnostic testing, and safety errors, such as the TEE transducer over-temperature. Multiple malfunctions of the same type are logged as individual errors.

1. Depth-gain compensation (DGC) is the same as TGC.




Components that are not spare parts, but which are contained inside a spare part, can be cited in the error log. See (US04-101.850.01 / Component Designations) to determine which spare part contains the component cited in an error log. For a listing of the system spare parts, see the Spare Parts Catalogue on CD or access the catalogue from any of the CB-DOC “Spare Parts” links.

Each error is logged according to the date, time, status (circumstances), and includes details of the malfunction.

The following two keys are located on the Error Log screen:

• The Clear key initiates the deletion of the Error Log data and displays a confirmation message box; confirm or cancel the deletion of the error log data in this message box.

• The Back key returns to the Log screen.

Fig. 15: Error Log Screen

Service History Screen

Access the Service History screen by selecting the Service History button located on the Main Menu screen.

Use this screen to review previously recorded service activities and to record completed or on-going service activities.




Fig. 16: Service History Screen

The display of the Service History screen is configured for service data entry when it opens; the History List field displays Today and the Date of Service field displays the present date. The Service Engineer Name field remains blank and each of the service category keys displays an initial default.

Viewing Service Records

Service activities are recorded and recalled according to the date entered in the Date of Service field. Once entered, the date of service is listed in the drop-down History List combo box. To view a service record, open the drop-down History List combo box and select the date of the service; select the View button located at the bottom of the screen to display the key and memo data recorded for the service activity performed on that date.

View the fields located below the History List to rapidly determine if the displayed record is the record needed for review.

Recording Service Activities

Each service record allows the service engineer to enter key data in the fields labelled Key 1 through Key 5. These key field entries can be used to categorize the nature of the service activity for rapid review in the future.

Use the following steps to enter service records:

1. Open the Service History screen by selecting the Service History button located on the Main Menu screen.




2. Verify that Today is displayed in the History List field and that the current date is dis-played in the Date of Service field.

3. Select the Input button located at the bottom of the screen to enable data entry.

4. Enter the name of the service engineer in the Service Engineer Name field.

5. Enter the key field data.

6. Enter the Memo field information.

7. Select the Save button located at the bottom of the screen to record the data.

NOTE The Save button causes the currently displayed data to be record-ed. Data that has been edited, on screens that are not currently dis-played, will not be saved. When entering or editing several servicerecords, select the Save button before moving to the next servicerecord.

Editing Existing Service Records

Existing service records can be edited by combining the two procedures listed above: “Viewing Service Records” and “Recording Service Activities”.

Perform the following steps to edit an existing record:

1. Select the date of the recorded service activity in the History List.

2. Select the View button to display the record for that date.

3. Select the Input button to enable editing of the displayed data.

4. Edit the data.

5. After completing the editing of the data, select the Save button to record the new data.

NOTE The Save button causes the currently displayed data to be record-ed. Data that has been edited, on screens that are not currently dis-played, will not be saved. When entering or editing several servicerecords, select the Save button before moving to the next servicerecord.

Field Descriptions

The Service History screen contains nine fields that are used to categorize and summa-rize each recorded service activity. This section describes the use of each of these fields.

• The History List contains the Date of Service recorded for each service activity. Select-ing a date from this drop-down combo box, and then selecting the View button, dis-plays the data recorded for that service activity.

• The Date of Service field allows entry of the date of a specific service record. Once the service record is saved, this date appears in the History List and can be selected to re-call the information recorded for that service activity.




• The Service Engineer Name field allows the entry of the name of the individual who per-formed the service activity. This name entered here appears in this field when a record is viewed.

• The Key 1 field allows categorization of the service task according to the type of mainte-nance performed. The categories of Preventive Maintenance, Corrective Maintenance, and -blank- are available for selection in the drop-down combo box; other categories can be entered from the keyboard after selecting -blank- from the list.

• The Key 2 field allows identification of the devices maintained during this service activi-ty. The devices of Sys. Hardware, Sys. Software, Sys. Hard & Soft, Transducer, Option Device, No Problem Found, -blank-, and Other are available for selection in the drop-down combo box; other devices can be entered from the keyboard after selecting -blank- from the list.

• The Key 3 field allows the categorization of the service activity according to the frequen-cy of its occurrence. The entries of Reappears (Always), Reappears (Sometimes), Re-appears (Rarely), No Reappearance, Other or -blank- are available for selection in the drop-down combo box; other frequencies can be entered from the keyboard after se-lecting -blank- from the list.

• The Key 4 field allows the service task to be categorized according to status. The sta-tus categories of Completion, Observing for reappearance, Waiting for spare part, Oth-er, and -blank- are available for selection in the drop-down combo box; a different status can be entered from the keyboard after selecting -blank- from the list.

• The Key 5 field allows the service task to be categorized according to the time required to complete the task. The durations of Within 15 min, Within 30 min, Within 45 min, Within 1h, Within 1.5 h, Within 2 h or Over 2h are available for selection in the drop-down combo box; a different duration can be entered from the keyboard after se-lecting -blank- from the list.

• The Memo field allows entry of extended text comments. Press the Enter key to wrap text in this field.

Backup/Restore

Access the Backup/Restore screen by selecting the Backup/Restore button located on the Main Menu screen of the service software.

NOTE A formatted MO disk is required to perform the service data back-up operation; for the restore operation, the backed-up service datamust be available on an MO disk.

Use the Backup/Restore screen to backup or restore the listed service data.

NOTE If the Service Data Files are empty, such as: no data in the servicehistory field and no data in the peripheral field; then a service databackup is not necessary.




Fig. 17: Backup/Restore Screen

Backing Up Service Data

Use the following procedure to backup the service data.

1. Open the Main Menu service screen and select the Backup / Restore button.

2. Select the Backup radio button.

3. In the scrolling list, check the box adjacent to the service data items to be backed up: Table 6 lists the options available for performing a complete or individual back up.

Tab. 6 Backup Packages

Top Level Sub Category Individual Packages Comment

All Packages All service data packages

Service All service data

Site Information Site only

System Information System only

Hardware Information Hardware only

Software Information Service data only

Peripheral Information Peripheral only

Diagnostics Diagnostics only




4. Insert an MO disk in the MO drive and select the Go button located at the bottom of the screen to begin the backup.

NOTE Existing data on the MO disk will be erased automatically duringthe formatting of the disk, before the backup data is written to theMO disk.

5. When the message box displays, select the Ok button to format the disk; the backup continues.

Fig. 18: Disk Format Message box

6. The message box displays; accept the backup name provided, or enter a different name and select OK to continue the backup operation.

Fig. 19: Name the Backup Message Box

NOTE The system software assigns a name for the backup file, using thefollowing date format: YYYYMMDDHHMMSS.

7. When the progress bar located on the Backup / Restore screen reaches 100% a Done message will be displayed: Remove the MO disk and label it.

Restoring Service Data

1. The Select the Restore radio button is located at the top of the screen; in the scrolling list, check the box adjacent to the service data items to be restored.

2. Insert the MO disk that contains the appropriate backup into the MO drive.

Service History Service History only

Key History Log Key History Log only

Top Level Sub Category Individual Packages Comment




3. Select the Go button located at the bottom of the screen to begin the restore process.

CAUTION Selecting the Cancel button during an incomplete service data re-store procedure leaves the system inoperable.

Do not select the Cancel button when restoring service data.

The restoration process does not allow the user to select individual packages for restora-tion. The broader categories available for restoration are listed in Table 7.

Tab. 7 Restore Categories

Imaging Test Pattern

Access the Imaging Test Pattern screen by selecting the Imaging Test Pattern button, located on the Main Menu screen.

To display a test image, select the appropriate button located on this screen. When a test image is displayed, select the Next key to return to the Imaging Test Pattern screen.

NOTE Terminate the display of a test pattern by pressing SET.

Adjust the VCR, printer, and the monitor while displaying the test images accessed from this screen:

• Black and White Test Pattern: see (Fig. 21)

• Framing and Black and White Grayscale Pattern: see (Fig. 22)

• Color Bar Pattern: see (Fig. 23)

• Color Scale Pattern: see (Fig. 24)

Top Level Individual Packages Comment

Service All service data

Site Information Site only

Peripheral Information Peripheral only

Service History Service History only




Fig. 20: Imaging Test Pattern Utilities




Fig. 21: Black and White Test Pattern

Fig. 22: Grayscale and Framing Pattern




Fig. 23: Color Bar Pattern

Fig. 24: Color Scale Pattern

DIMAQ-IP Maintenance 0

Access the Windows 2000 Desktop by selecting the DIMAQ-IP Maintenance button located on the service software main menu screen.




NOTE Please ensure that your system Time Zone setting is correct be-fore proceeding.

Defragmenting the HDD

1. Select Start →Programs→ Accessories →System Tools → Disk Defragmenter to perform the Hard Disk Drive defrag.

Fig. 25:

2. Select Ok to start the Defragmenter.

Exiting DIMAQ-IP Maintenance Mode

1. Select Start →Programs →Accessories →remotent to display the Service Main Menu (after several seconds).

Fig. 26:

2. Select Exit to leave the service mode.

3. Cycle the system power.




NOTE If the software version is 1.3 or less, you must recycle the systempower to leave the DIMAQ-IP Maintenance mode. The remotentfunction is not implemented in software versions previous to 1.3.




Rebooting the System 0

Powering off and then powering on the G50 or the G60 S system performs a complete “hard” or “cold” boot of all subsystem software. Perform a “hard boot” in the event of sys-tem lock-up. Performing a “soft boot” is not recommended. A “soft boot” only reboots the system Host, but does not reboot the DIMAQ-IP.



Documents

Siemens G50 Trouble Shooting