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SFIA in digital transformation - integrating SIAM, COBIT, ITIL & SFIA

9 November 2016

Framework for describing ICT practitioners’ skills

Two-dimensional matrix – 97 skills and 7 levels of

responsibility

Describes professional skills –

What you do, not what you know

Underpinned by 4 generic factors describing Autonomy,

Influence, Complexity and Business skills at each of the 7

levels of responsibility

About SFIA – Skills Framework for the Information Age

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Organised into 6 categories

362 level-specific skill descriptions

Used in nearly 200 countries, in government, industry, education …

Uses include:

Skills Assessment (COBIT5, ISO9001)

Define skills needed

Career planning

Recruitment

Project Management

About SFIA – Skills Framework for the Information Age

Responsibility Level

Pro

fess

ional Skil

l C

ate

gori

es

1 2 3 4 5 76

Strategy and Architecture

Change and Transformation

Development and Implementation

Delivery and Operation

Skills and Quality

Relationship and Engagement

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Framework to describe how enterprise IT can

assist in delivering organisational objectives

Focused on governance and management

objectives

Holistic approach extends beyond IT function

Integrated framework aligns with relevant

standards/frameworks.

About COBIT – Control Objectives for Information and Related

Technologies

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Defines a number of enablers to achieve business needs

Including:

37 processes,

210 practices,

1111 activities,

grouped under

7 domains

About COBIT – Control Objectives for Information and Related

Technologies

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Also describes roles, relationships, goal, metrics, and more…

Highly valuable when considering organisational design

About COBIT – Control Objectives for Information and Related

Technologies

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Why Combine COBIT and SFIA?

Operating Model

Processes

Organisation Structure

Job Descriptions

SFIA Skills

Roles

…

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Why Combine COBIT and SFIA?

• Integrated framework of processes

• Process goals and metrics

• Practices, activities

• Roles and relationships

• Skills & skill levels

• Levels of responsibility and accountability

• Current and future capability

• Skills management lifecycle

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Each practice mapped to specific SFIA skill and skill level (or a generic

level of responsibility)

Some practices match more than one skill/level depending on context

3-4 specific skill/level combinations on average

Mapping to specific SFIA level essential

Management and governance accountabilities ~ SFIA levels 5-7

Operational responsibilities ~ SFIA levels 1-5

Mapping COBIT Practices to SFIA

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Applications of SFIA and COBIT – Job & Role Descriptions

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Introducing SIAM – Service Integration and Management

New Providers Established

Providers

Single point of contact with common interface

Common processes across all Providers

Integrated processes for Service Delivery

Coordinated processes for Provider Management

Defined Service Delivery platform

Minimum ‘requirements’ for new Providers

Service Broker

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Large NZ Government Agency

10 Year Business Transformation

Target Operating Model Agreed

SFIA v6

COBIT5

ITIL v3 / SIAM

Prince2 and MSP

TOGAF 9.1

SIAM Case Study

Initial Requirement

Current state pain point mapping

Future features mapping

Capability maturity (COBIT5)

Organisation RACI mapping

Staff skills and staff numbers

Financial overlay

Sourcing approach and suppliers

Improvement initiatives scope

mapping

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Step 1. Identify Current Skills

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Step 2. Agree Processes & Roles (Release Management)

RELEASE AND DEPLOYMENT MANAGEMENT

Dep

loym

ent

Tech

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ian

IRD

Rel

ease

& D

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ymen

t M

anag

erEL

S A

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yst

Rel

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C

oo

rdin

ato

rEL

S C

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elea

se A

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yst/

Pac

kagi

ng

V06

Plan Release Package

Deployment

Start

Plan Build, Test and

Deployment

Build and Test Release

Configuration

Test Services and Pilot

Prepare Deployment

Perform Transfer, Deployment and

Retirement

Verify Service Deployment

Provide ELS

Close Deployment

Close Service Transition

Change Mgt

Emergency Release?

Build, Test and Deploy

Standard Release?

No

Problem Mgt

Problems

Other ST to address

Review RFC and check

Risk Assessment

Release requires ST

involvement?

Yes

No

PIR conducted

Accepted?

End

No

Yes

Notify ST that Release &

Deployment Complete

SACM

Change Mgt

No

Yes

Define ELS Criteria

Coordinate ELS

Yes

SIAM Manager

Service Tower

OLA’s

OLA’s

Underpinning

Contract

SLA

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Step 3. Calculating FTE effort for SIAM Roles

Simple = 2h

Complex = 8h

Simple = 2h

Complex = 2d

Simple = 1h

Complex = 4h

Simple = 1h

Complex = 4h

Simple = 2h

Complex = 8h

Per Release Per Year

Activity Simple Complex # Simple # Complex

Build, Test & Deploy (STD Release) 2 8 400 150 2000

Plan Build, Test & Deployment 2 8 1000 100 2800

Build & Test Release Configuration 2 16 1000 100 3600

Testing and Pilot 1 4 1000 100 1400

Prepare Deployment 1 4 1000 100 1400

Total FTE Hours 11200

Total FTE's 6

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Process Activities Role Effort (Hrs) Qty SMC Heritage NSPReporting Release & Deployment Manager / Process Owner 8 52 416

Release Coordinator 2 52 104 104Management/Coordination Release & Deployment Manager / Process Owner 4 52 208

Release Coordinator 2 52 104 104Enterprise Release Board (ERB) Release & Deployment Manager / Process Owner 2 52 104

Release Coordinator 2 52 104 104Release Calendar Release & Deployment Manager / Process Owner 2 52 104

Communications Release & Deployment Manager / Process Owner 2 52 104Release Coordinator 2 52 104 104

Release and Deployment Planning Release Coordinator 1 52 52 52

Release and Deployment Planning - Large/Complex Release Analyst/ Packaging 8 200 1600Release and Deployment Planning - Small/Simple Release Analyst/ Packaging 2 1200 2400

Release and Deployment Planning - Large/Complex [STD] Release Analyst/ Packaging 4 200 800Release and Deployment Planning - Small/Simple [STD] Release Analyst/ Packaging 1 400 400Release Build and Test (Packaging) - Large/Complex Release Analyst/ Packaging 24 200 4800Release Build and Test (Packaging) - Small/Simple Release Analyst/ Packaging 4 1200 4800

Deployment - Large/Complex Deployment Technician 4 20 80Deployment - Small/Simple Deployment Technician 2 1200 2400

Deployment - Large/Complex [STD] Deployment Technician 2 200 400Deployment - Small/Simple [STD] Deployment Technician 1 400 400Early Life Support Early Life Support Coordinator 2 52 104

Early Life Support Analyst 40 200 7200 800

Escalation Early Life Support Coordinator 1 52 52Early Life Support Analyst 2 52 93.6 10.4

Customer satisfaction Release & Deployment Manager / Process Owner 3 12 36Release Notes Release & Deployment Manager / Process Owner 16 1 16Training Release & Deployment Manager / Process Owner 4 6 24

STAGE 1Roles (SIAM Manager) Role Name Volumetric / Activities FTE effort

Release & Deployment Manager / Process Owner Cyclic 0.7Capability Improvement Manager Cyclic 0.11Early Life Support Coordinator Cyclic 0.1

Roles (SIAM Tower) Role Name Volumetric / Activities FTE effortRelease Coordinator Cyclic 0.3 0.3

Release Analyst/ Packaging # of Releases 8.0Deployment Technician # of Releases 1.8Early Life Support Analyst Complex Non Standard Only 4.0 0.4

Totals 0.89 14.04 0.69

Step 3. Calculating FTE effort for SIAM Roles

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Position Group Process Role FTE Pos CountSource Heritage Match Sk1 Lv1 Sk2 Lv2 Sk3 Lv3 Sk4 Lv4 Sk5 Lv5

Manager, Infrastructure Services Management NSP SCM Service Owner 0.04 0.98 Secondment (71-76) x 4 SLMO 5 RLMT 5 POMG 6

Manager, Infrastructure Services Management NSP SLM Service Owner 0.15 SLMO 5 RLMT 5 POMG 6

Manager, Infrastructure Services Management NSP ITSC SCCoord 0.05 COPL 5 METL 4 TECH 4

Manager, Infrastructure Services Management NSP Request ReqFulCoord 0.24 CSMG 4 TECH 4 METL 4

Manager, Infrastructure Services Management NSP Capacity CapPlanner 0.18 CPMG 5 TECH 5

Manager, Infrastructure Services Management NSP Event OpsHubCoord 0.11 ITMG 5 TECH 5

Manager, Infrastructure Services Management NSP HR PeopleMgr 0.20 PEMT 5

Manager, Infrastructure Services Management NSP Position 0.98 Secondment (71-76) x 4 SLMO 5 RLMT 5 POMG 6 CPMG 5 ITMG 5

Manager, Application Services Management NSP SCM Service Owner 0.04 0.86 New 58 x 1 SLMO 5 RLMT 5 POMG 6

Manager, Application Services Management NSP SLM Service Owner 0.15 SLMO 5 RLMT 5 POMG 6

Manager, Application Services Management NSP ITSC SCCoord 0.05 COPL 5 METL 4 TECH 4

Manager, Application Services Management NSP Request ReqFulCoord 0.24 DLMG 6 TECH 5 METL 4

Manager, Application Services Management NSP Capacity CapPlanner 0.18 CPMG 5 TECH 5

Manager, Application Services Management NSP HR PeopleMgr 0.20 PEMT 5

Manager, Application Services Management NSP Position 0.86 New 58 x 1 SLMO 5 RLMT 5 POMG 6 CPMG 5 PEMT 5

START Application Support NSP Incident ResGrpAnal2 0.40 1.80 Secondment (67-87) x 12 USUP 3 METL 4 PBMG 4 TECH 5START Application Support NSP Request FulFilmentAnal 0.49 CSMG 3 TECH 4 SCAD 2START Application Support NSP Problem ProblemAnalyst 0.31 PBMG 4 TECH 5START Application Support NSP Release ELSAnal 0.44 USUP 4 PBMG 4 TECH 4 ASUP 4START Application Support NSP SLM ServLevAnal 0.16 SLMO 4 INAN 4START Application Support NSP Position 1.80 Secondment (67-87) x 12 USUP 4 METL 4 PBMG 4 TECH 5 CSMG 3

Transition Specialist Heritage Release RelAnalPack 8.04 12.01 Existing RELM 4 ASUP 4 HSIN 4 SYSP 4 CHMG 4

Transition Specialist Heritage Change ChangeAnalyst 3.96 CHMG 4

Transition Specialist Heritage Position 12.01 RELM 4 ASUP 4 HSIN 4 SYSP 4

Support Manager Heritage Event OpsHubCoord 0.34 0.95 Existing ITMG 5 TECH 5

Support Manager Heritage Incident ResGrpTL 0.14 USUP 3 METL 4 PBMG 4 TECH 5

Support Manager Heritage SLM ServLevAnal 0.47 SLMO 4 INAN 4

Support Manager Heritage Position 0.95 ITMG 5 TECH 5 SLMO 4 INAN 4 USUP 3

Application Support Analyst L2 Heritage Incident ResGrpAnal2 3.61 7.57 Existing USUP 3 METL 4 PBMG 4 TECH 5Heritage Release ELSAnal 3.96 USUP 4 PBMG 4 TECH 4 ASUP 4

Application Support Analyst L2 Heritage Position 7.57 USUP 4 PBMG 4 TECH 5 ASUP 4 METL 4

Application Support Analyst L3 Heritage Incident ResGrpAnal3 3.52 3.52 Existing USUP 3 METL 4 PBMG 4 TECH 5Application Support Analyst L3 Heritage Position 3.52 USUP 3 METL 4 PBMG 4 TECH 5

Operations Analyst Heritage Event Operator 1.70 1.70 Existing ITOP 4 TECH 4Operations Analyst Heritage Position 1.70 ITOP 4 TECH 4

Request Fulfilment Analyst Heritage Request FulFilmentAnal 24.95 24.95 Existing CSMG 3 TECH 4 SCAD 2Request Fulfilment Analyst Heritage Position 24.95 CSMG 3 TECH 4 SCAD 2

Deployment Technician Heritage Release DeployTech 1.78 1.78 Existing RELM 3 ASUP 3 HSIN 3 SYSP 3 CHMG 3Deployment Technician Heritage Position 1.78 RELM 3 ASUP 3 HSIN 3 SYSP 3 CHMG 3

Step 4. Combining SFIA Roles to Positions

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Step 5. Create PD’s and Source

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Frameworks work best when combined and aligned to best practice,

taking elements from each

COBIT and SFIA can be used to ‘book end’ the management processes

(RACI, KPI’s and Skills)

Combining of Roles into Positions based on Skills and Workload creates

a fit for purpose Organisation Design

Clearly defined PD’s assist both with adoption of new roles and

sourcing / recruitment of new positions

Transparent and fair analysis of capability reduces HR and IR issues

In Summary

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Questions?

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SFIA in digital transformation - integrating SIAM, COBIT, ITIL & SFIA