The Right Capability at the Right g p y gPlace, at the Right Time…...

Daryl BeckDirector IT Excellence

Agenda

Introduction

The Why – the Changing World

The What – the New IT Model

The How – the Challenges

150 million times a day, someone somewhere chooses a Unilever product. F f di f il t k iFrom feeding your family to keeping your home clean and fresh, our brands are part of everyday life.

Operate in about 100 countries

174 000 employees174 000 employees2008 Turnover €40billion

150 million times a day, someone somewhere chooses a Unilever product. F f di f il t k iFrom feeding your family to keeping your home clean and fresh, our brands are part of everyday life.

12 “billion € brands”400 Brands across 14 CategoriesR&D S d €927R&D Spend €927m

The Why – Changing World of Unilever IT

The Drivers of Change…….Regionalisation and GlobalisationRegionalisation and Globalisation New Innovations require a faster time to markettime to marketTechnology is enabling New Ways of WorkingThe “IT Plumbing” is not a strategic advantageCritical Focus on IT Investments -the Strategic AdvantageS i li ti f SkillSpecialisation of SkillsRelationships with Strategic VendorsVendors

The New IT Model - Four Quadrant Model

IT Excellence

The Four Quadrant Model

Business PartneringPrimary contact with the CustomeryTo identify those strategic opportunitiesThe Internal Consultant/Broker/Account ManagerNo longer the “order taker”

Custo

Relationship SkillsKnowledge of the overall business and the functional processes om

ers

Trusted Partner

IT Excellence

The Four Quadrant Model

sC

ustoInnovation

Vend

ors

omers

Project & Programme ManagementBusiness Process ChangeBusiness Analysis

ateg

ic V

IT ExcellenceCombination of internal & external

Stra

The Four Quadrant Model

ServicesServicesService ManagementVendor Partnering/ManagementIT Analysis & Developments

Custo

y pLargely outsourced Drive down cost with quality serviceStrategic Vendor Management Skills areVe

ndor

som

ers

g gunique

ateg

ic V

IT Excellence

Stra

The Four Quadrant Model

sVe

ndor

sC

ustoat

egic

Vom

ers

IT Excellence

Stra

The Four Quadrant Model

IT Excellence

The How – The Challenges

Standard Roles & ProfilesAligned to Industry BestAligned to Industry Best Practice (SFIA)External AccreditationNew SkillsBusiness Partnering/Relationship ManagementStrategic Vendor ManagementPortfolio Managemento t o o a age e t

New Ways of WorkingNew Dynamics working withNew Dynamics working with Strategic PartnersChanging Mindsetg g

We have commenced our Change!

H ?Have you?

THANK YOU & QUESTIONS