Using SFIA - SFIA User Forum Survey Summary Report

Survey of MembersPeter Leather April 2009

SFIA User Forum

The SFIA User Forum is a community of SFIA users exchanging experiences and knowledge

in order to help each other implement and manage SFIA.

The User Forum also has a broader interest in developing the capability of Business Change and IT professionals whose roles and careers

are covered by the SFIA framework.

The SFIA User Forum is a community of SFIA users exchanging experiences and knowledge

in order to help each other implement and manage SFIA.

The User Forum also has a broader interest in developing the capability of Business Change and IT professionals whose roles and careers

are covered by the SFIA framework.

Membership of the User Forum is free and the forum relies on the voluntary efforts of its

members to be a success. The forum is independent of the SFIA Foundation but

is represented on the Council of the SFIA Foundation.

http://sfiauser.ning.com/

Membership of the User Forum is free and the forum relies on the voluntary efforts of its

members to be a success. The forum is independent of the SFIA Foundation but

is represented on the Council of the SFIA Foundation.

http://sfiauser.ning.com/

Survey Highlights

The Domain:– There is broad agreement on the areas of shared interest.– Forum members have a desire to exploit SFIA more and more to support their people management

processes and tackle their business challenges. They would like support from the User Forum to achieve this.

– There is a significant take up of SFIA v4 already among forum members and many others have plans to move to v4 as well.

The Practice: – There is a broad agreement on the type of knowledge and materials that members would like to

access.– Content is king for most forum members; we need to encourage a breadth of contribution to increase

the content available.

The Community:– A predominantly on-line, web-based approach to the forum will satisfy almost all members.– Many members feel unable to contribute knowledge / materials.– The appetite for knowledge and resources far exceeds the resources currently available to the forum– Actions are needed to increase both the number of members and the numbers of active, experienced

contributors in order to build a strong community.– There is a sizeable number of non-UK users; we need to ensure contributions are not solely focussed on

the UK– There is c.60% overlap with the membership of other professional organisations (mainly the BCS) but

there are very few members from IMIS and IET.

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Peter Leather SFIA User Forum Survey

About the Report

How the survey was completed• The survey was conducted on-line via Survey Monkey between 23rd March 2009 and 15th April 2009.• All SFIA User Forum members were invited to complete the survey.• Thanks to the following people for testing the survey and/or providing feedback on the survey design and

usability: Gail Jacomb, Gareth Jones, Brenda Aynsley, Russell Cosway and Ron Mclaren.

How the report was completed• The survey responses were analysed and this report produced to highlight the key factors needed to develop

an effective User Forum. • More detailed survey results will be made available on the User Forum web site (http://sfiauser.ning.com/).

About the Author• Peter volunteered for the role of SFIA User Forum host in February 2009 and implemented this survey as part of the role. • He is an independent consultant specialising in developing the workforce capability of Business Change & IT organisations. He is a

recognised expert in implementing skills frameworks such as SFIA and developing internal Business Change & IT communities of practice.

• He has more than 5 years operational and strategic experience of implementing SFIA across 1,000 Business Change & IT professionals. He led the implementation of a 100-person Business Analysis Community of Practice at UK Life Insurer, Norwich Union, and then went on to oversee the development of seven Business Change & IT communities of practice including Project Management, IT Design & Architecture and Testing. He was invited to speak at the SFIA UK Capability Management conference in 2007 to share this experience.

• He can be contacted at [email protected]

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About SFIA

What is SFIA?• The Skills Framework for the Information Age (SFIA) provides the

most widely accepted description of IT and IT-related skills in the world today. Although created and maintained in the UK it has been accessed by approximately 15,000 organisations from more than 100 countries. It is used in a range of industries and covers the private, public and not-for-profit sectors. It has been translated into Japanese, Chinese and Spanish.

How do I get hold of the SFIA Framework?• The framework is owned by the SFIA Foundation. SFIA is an open-

source skills framework. It is open to use by anyone and is free of charge if it is used as a skills management tool within an organisation. It can be downloaded from www.sfia.org.uk.

What does the SFIA framework look like?• The framework is a large matrix with 2 dimensions. The first

dimension is levels of responsibility and the second dimension is skills.

What is a SFIA Level of Responsibility?• SFIA describes 7 levels of responsibility. They each describe 4 key

dimensions of responsibility: autonomy, influence, complexity and business skills. The levels are numbered and labelled for ease of reference.

What is SFIA?• The Skills Framework for the Information Age (SFIA) provides the

most widely accepted description of IT and IT-related skills in the world today. Although created and maintained in the UK it has been accessed by approximately 15,000 organisations from more than 100 countries. It is used in a range of industries and covers the private, public and not-for-profit sectors. It has been translated into Japanese, Chinese and Spanish.

How do I get hold of the SFIA Framework?• The framework is owned by the SFIA Foundation. SFIA is an open-

source skills framework. It is open to use by anyone and is free of charge if it is used as a skills management tool within an organisation. It can be downloaded from www.sfia.org.uk.

What does the SFIA framework look like?• The framework is a large matrix with 2 dimensions. The first

dimension is levels of responsibility and the second dimension is skills.

What is a SFIA Level of Responsibility?• SFIA describes 7 levels of responsibility. They each describe 4 key

dimensions of responsibility: autonomy, influence, complexity and business skills. The levels are numbered and labelled for ease of reference.

What are SFIA skills?• SFIA describes 86 skills. Each skill has an overall definition and then a

more detailed descriptor for which ever of the 7 levels that skill is recognised. There are a total of 295 descriptors. 3 examples of the skills described in the framework are Project Management, Enterprise Architecture & Quality Assurance.

What is the scope covered by SFIA skills?• The skills cover mainstream IT, user IT and also the interface of IT

and business. The 86 skills are grouped into 6 categories: Strategy & Architecture, Business Change, Solution Development & Implementation, Service Management, Procurement and Management Support and Client Interface. They provide definitions for all skills needed by people and organisations involved in delivering and exploiting IT systems.

Why do organisations use SFIA?• Organisations use SFIA to improve their people management

processes and to help solve critical business problems impacting their people. SFIA can support people management processes such as organisation and role design, training and development, career development, workforce planning, recruitment and performance management. Typical business problems helped by using SFIA are IT out-sourcing, mergers and acquisitions, transformations of IT organisations and talent management in IT organisations.

Is SFIA up to date?• SFIA's aim is to reflect current IT practice not to dictate it. To this end

it is produced collaboratively by the industry for the industry. In this way it stays relevant, practical and useful. The framework is constantly revised and updated. Version 4 was published in December 2008.

What are SFIA skills?• SFIA describes 86 skills. Each skill has an overall definition and then a

more detailed descriptor for which ever of the 7 levels that skill is recognised. There are a total of 295 descriptors. 3 examples of the skills described in the framework are Project Management, Enterprise Architecture & Quality Assurance.

What is the scope covered by SFIA skills?• The skills cover mainstream IT, user IT and also the interface of IT

and business. The 86 skills are grouped into 6 categories: Strategy & Architecture, Business Change, Solution Development & Implementation, Service Management, Procurement and Management Support and Client Interface. They provide definitions for all skills needed by people and organisations involved in delivering and exploiting IT systems.

Why do organisations use SFIA?• Organisations use SFIA to improve their people management

processes and to help solve critical business problems impacting their people. SFIA can support people management processes such as organisation and role design, training and development, career development, workforce planning, recruitment and performance management. Typical business problems helped by using SFIA are IT out-sourcing, mergers and acquisitions, transformations of IT organisations and talent management in IT organisations.

Is SFIA up to date?• SFIA's aim is to reflect current IT practice not to dictate it. To this end

it is produced collaboratively by the industry for the industry. In this way it stays relevant, practical and useful. The framework is constantly revised and updated. Version 4 was published in December 2008.

• Level 1 – Follow• Level 2 – Assist• Level 3 – Apply• Level 4 – Enable

• Level 5 - Ensure, advise• Level 6 - initiate, influence• Level 7 - Set strategy, envision.

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Survey Objectives

The Domain:– The areas and issues of shared interest.– This creates common ground and a sense

of purpose for the User Forum.

The Practice: – The body of knowledge, frameworks,

methods, stories, case studies, tools, documents etc.

– This identifies the material and knowledge to be shared within the User Forum.

The Community:– The people who care about this domain.– A strong community encourages

interaction and sharing within the User Forum.

Domain

Practice Community

The survey addressed the 3 areas critical to developing and sustaining a successful User Forum

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Survey Demographics

Germany, 2

Denmark, 1

China, 1

Chile, 1

Bangladesh, 1

Australia, 4

Greece, 1

Ireland, 2

J apan, 1

Lesotho, 2

New Zealand, 1

P akistan, 1

Singapore, 1

South Africa, 1

Turkey, 1

United Arab Erimates, 1

United States of America, 1

Malaysia, 1

Other, 24

United Kingdom, 84

• 108 people responded to the survey. There are c. 260 members of the forum giving approx 40% response rate.

• Members from 25 countries responded to the survey.

• There are members from 30 different countries in the User Forum as a whole.

• Where 52% of non-UK members responded; only 38% of UK based members responded.

• This demonstrates a high degree of interest and desire for support from the non-UK members.

• 108 people responded to the survey. There are c. 260 members of the forum giving approx 40% response rate.

• Members from 25 countries responded to the survey.

• There are members from 30 different countries in the User Forum as a whole.

• Where 52% of non-UK members responded; only 38% of UK based members responded.

• This demonstrates a high degree of interest and desire for support from the non-UK members.

Which country are you located in?

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Survey Demographics

Private43%

Public44%

Voluntary / Not-for-

profit7%

Other6%

IET6%

IMIS1%

itSMF12%

None of the above41%

e-skills UK5%

BCS35%

Other9%

External Recruitment

2%

External Consultant

14%

Services Provider

13%

HR9%

IT53%

37%

38%

26%

0% 5% 10% 15% 20% 25% 30% 35% 40%

Not using - noplan to use

Not using - havea plan in place

to use

Currently using

Membership of one of the 5 SFIA member organisations? Are you using SFIA v 4?

What is your primary job function? Which Sector do you work in?

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Survey Highlights

The Domain:– There is broad agreement on the areas of shared interest.– Forum members have a desire to exploit SFIA more and more to support their people management

processes and tackle their business challenges. They would like support from the User Forum to achieve this.

– There is a significant take up of SFIA v4 already among forum members and many others have plans to move to v4 as well.

The Practice: – There is a broad agreement on the type of knowledge and materials that members would like to

access.– Content is king for most forum members; we need to encourage a breadth of contribution to increase

the content available.

The Community:– A predominantly on-line, web-based approach to the forum will satisfy almost all members.– Many members feel unable to contribute knowledge / materials.– The appetite for knowledge and resources far exceeds the resources currently available to the forum– Actions are needed to increase both the number of members and the numbers of active, experienced

contributors in order to build a strong community.– There is a sizeable number of non-UK users; we need to ensure contributions are not solely focussed

on the UK– There is c.60% overlap with the membership of other professional organisations (mainly the BCS) but

there are very few members from IMIS and IET.

Version 1.0: 29/4/2009Peter Leather SFIA User Forum Survey

Survey Charts & Analysis

1. Which People Management Processes does SFIA support?

2. What business challenges are you using SFIA to help with?

3. What material or knowledge would you like to access via the User Forum?

4. What material or knowledge can you contribute to the User Forum?

5. How would you like to communicate with fellow User Forum members?

6. What support would help you to become more active in the User Forum?

7. Which People management processes would you like to see featured in the SFIA User Forum?

8. What business challenges would you like to see featured in the SFIA User Forum?

The following charts analyse the survey responses to the questions below:The following charts analyse the survey responses to the questions below:

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8%

19%

21%

18%

31%

34%

42%

48%

35%

49%

48%

53%

42%

44%

40%

34%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Rew ard

Resourcing

Performance Management

Workforce Planning &Development

Recruitment

Career Development

Training & Development

Organisation & Role Design

Which People Management Processes does SFIA support?

Significant Latent Demand

The areas of resourcing, performance management,

workforce planning and development show a

significant gap between the numbers of

organisations currently using SFIA and those who

would like to use SFIA.

Significant Latent Demand

The areas of resourcing, performance management,

workforce planning and development show a

significant gap between the numbers of

organisations currently using SFIA and those who

would like to use SFIA.

Not using SFIA now but would like to

Using SFIA to support this process now

Key:

% of respondents which answered the question Which operational People management processes does SFIA support in your organisation? n=91.

Lagging behind?

The area of Reward shows the least interest but still a number of users

are interested in using SFIA to support their Reward processes.

Lagging behind?

The area of Reward shows the least interest but still a number of users

are interested in using SFIA to support their Reward processes.

Most Mature

The areas of Organisation & Role Design, Training, Career Development and Recruitment are the more mature areas. There is still

significant out-standing demand for SFIA to support

these process areas.

Most Mature

The areas of Organisation & Role Design, Training, Career Development and Recruitment are the more mature areas. There is still

significant out-standing demand for SFIA to support

these process areas.

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What business challenges are you using SFIA to help with?

Significant Demand to Use SFIA to solve IT

workforce challenges

A number of areas are of interest and there is a

healthy spread of organisations using it and good demand from other

organisations to start using SFIA in these areas.

Significant Demand to Use SFIA to solve IT

workforce challenges

A number of areas are of interest and there is a

healthy spread of organisations using it and good demand from other

organisations to start using SFIA in these areas.

Most Mature

The challenges of developing IT

professionalism and skills assessment are the most

common uses of SFIA.

Most Mature

The challenges of developing IT

professionalism and skills assessment are the most

common uses of SFIA.

Not using SFIA now but would like to

Using SFIA to help with this now

Key:

% of respondents which answered the question “What business challenges are you using SFIA to help with?” n=91.

7%

7%

9%

16%

16%

23%

29%

27%

27%

37%

27%

30%

35%

46%

47%

11%

12%

12%

14%

25%

37%

36%

38%

38%

32%

43%

41%

43%

34%

35%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Business Acquisitions

Offshoring

Mergers / Integrations

Outsourcing

Improving resource mix

Deploying resources

Recruiting

High performance

Workforce productivity

New IT Operating Models

Talent Management

IT Qualif ications

Up-skilling

Understanding current skills

IT Professionalism

In contrast to SFIA council literature; the areas of outsourcing / off-shoring / mergers /

acquisitions are not prime reasons for forum

members using SFIA.

Extract from “Getting it Right

with SFIA”

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What material or knowledge would you like to access via the User Forum?

The SFIA framework is only the starting point

•On its own the SFIA Framework does not enable effective implementation or achievement of IT Workforce improvements.

•The User Forum can add considerable value by helping members with the execution of improvement initiatives.

The SFIA framework is only the starting point

•On its own the SFIA Framework does not enable effective implementation or achievement of IT Workforce improvements.

•The User Forum can add considerable value by helping members with the execution of improvement initiatives.

Overwhelming Agreement and

Significant Demand

These are all popular areas of knowledge to be shared.

Users of the forum are hungry for knowledge and they will value access to

tangible assets to support their implementations.

Overwhelming Agreement and

Significant Demand

These are all popular areas of knowledge to be shared.

Users of the forum are hungry for knowledge and they will value access to

tangible assets to support their implementations.

Not Interested

Interested or Very Interested

Key:

% of respondents which answered the question “What material or knowledge would you like to access via the User Forum?” n=98.

79%

80%

81%

83%

83%

83%

85%

85%

89%

89%

2%

3%

6%

6%

3%

3%

5%

1%

5%

1%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

SFIA / Industry News

Benefit Cases

Implementation plans

Templates

Example documents

FAQ on SFIAv4

Implementation advice

Links to useful resources

Case Studies

Methods and tools

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What material or knowledge can you contribute to the User Forum?

There is a majority of novice members of the forum

A significant proportion (44%) of respondents feel unable to share any knowledge / material with the forum.

Considering these respondents took the time to complete the survey; it is

reasonable to assume that the proportion of all the User Forum

members in this position will be much greater. (my estimate is 70%).

There is a majority of novice members of the forum

A significant proportion (44%) of respondents feel unable to share any knowledge / material with the forum.

Considering these respondents took the time to complete the survey; it is

reasonable to assume that the proportion of all the User Forum

members in this position will be much greater. (my estimate is 70%).

A shortage of active contributors – action is not matching intent

•Despite responses from a majority of responders saying they can contribute – this has not been evidenced in contribution to the forum so far.

•The user forum needs to attract, nurture and recognise active, experienced contributors.

A shortage of active contributors – action is not matching intent

•Despite responses from a majority of responders saying they can contribute – this has not been evidenced in contribution to the forum so far.

•The user forum needs to attract, nurture and recognise active, experienced contributors.

Key:

% of respondents which answered the question “What material or knowledge can you contribute to the User Forum - either now or in the future?” n=98.

9%

10%

11%

13%

14%

18%

20%

22%

29%

30%

44%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

SFIA / Industry News

Benefit Cases

Templates

Methods and tools

Links to useful resources

Implementation plans

FAQ on SFIAv4

Example documents

Case Studies

Implementation advice

None of the above

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How would you like to communicate with fellow User Forum members?

Webinars and Collaboration Tools

Can be looked at once the initial level of interaction increases.

Webinars and Collaboration Tools

Can be looked at once the initial level of interaction increases.

Unimportant

Essential or Important

Clear Preferences

Web site, e-mail and on-line discussion boards are most in

demand and these should continue to be the methods of

communication. Our focus should be to improve

usage of existing features.

Clear Preferences

Web site, e-mail and on-line discussion boards are most in

demand and these should continue to be the methods of

communication. Our focus should be to improve

usage of existing features.

Key:

% of respondents which answered the question “How would you like to communicate with fellow User Forum members?” n=91.

16%

12%

11%

10%

3%

2%

2%

27%

41%

48%

54%

69%

75%

80%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Tele-conference

Face to face

Webinars (seminardelivered via the web)

Collaboration tools (e.g.a wiki)

On-line discussionboards

E-mail

Web site

Face to face

There is a significant number of people are looking for face to face

interaction. Is there an opportunity to use the annual SFIA conference to test

this out?

Face to face

There is a significant number of people are looking for face to face

interaction. Is there an opportunity to use the annual SFIA conference to test

this out?

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What support would help you to become more active in the User Forum?

Increase the no. of people in the forum size and the level of

interaction

We need a drive to increase the number of members and to increase

the sense of community.

Increase the no. of people in the forum size and the level of

interaction

We need a drive to increase the number of members and to increase

the sense of community.

Unimportant

Essential or Important

Content is King!Content is King!

Key:

% of respondents which answered the question “What support would you help you to become more active in the User Forum?” n=91.

19%

21%

24%

36%

40%

48%

53%

54%

56%

66%

67%

68%

76%

22%

18%

12%

7%

4%

4%

8%

7%

4%

2%

4%

2%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Someone to help me publish material

Someone to help write or edit material

More functionality on the web-site

Face to face meetings / seminars

On-line seminars / webinars

Guest contributors

Easy to add material to the web-site

More members of the forum

More interaction with forum members

Support from the SFIA council

Regular summary sent by e-mail

Answers to questions about SFIA v4

More content available

More content is key to increasing activity in the User Forum. This is the priority area to take the forum to the

next stage. A summary of recent activity by e-mail will drive up usage.

More content is key to increasing activity in the User Forum. This is the priority area to take the forum to the

next stage. A summary of recent activity by e-mail will drive up usage.

Other sources of content are: guest contributors and those members

whom are looking for help in writing, editing publishing material.

As increasing content is vital and approximately 20% of responders say they need support; we need to target those members with content

who need support to publish.

Other sources of content are: guest contributors and those members

whom are looking for help in writing, editing publishing material.

As increasing content is vital and approximately 20% of responders say they need support; we need to target those members with content

who need support to publish.

Key content to add is the SFIA v4 FAQ.

Key content to add is the SFIA v4 FAQ.

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Content is King!

Having established that more content is key to increasing activity in the User

Forum. This slide highlight the people management process areas of most

interest to forum members.

Content is King!


Forum. This slide highlight the people management process areas of most

interest to forum members.

Which People management processes would you like to see featured in the SFIA User Forum?

Not Interested

Very Interested or Interested

Key:

% of respondents which answered the question Which People management processes would you like to see featured in the SFIA User Forum?” n=91.

58%

76%

76%

78%

79%

88%

89%

93%

14%

9%

5%

4%

8%

2%

3%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Reward

Performance Management

Workforce Planning & Development

Recruitment

Resourcing

Career Development

Organisation & Role Design

Training & Development

Lagging behind?

The area of Reward again lags behind but there is

still significant interest in the topic.

Lagging behind?

The area of Reward again lags behind but there is

still significant interest in the topic.

There is still lots of interest in the mature SFIA supported

areas (Training, Career Development and Role

Design).

There is still lots of interest in the mature SFIA supported

areas (Training, Career Development and Role

Design).

There is significant interest in growth areas such as

Resourcing, Recruitment, Workforce Planning and

Performance Management.

There is significant interest in growth areas such as

Resourcing, Recruitment, Workforce Planning and

Performance Management.

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What business challenges would you like to see featured in the SFIA User Forum?

Not Interested

Very Interested or Interested

Content is King


Forum; this slide highlights the business areas of most interest to forum members.

Content is King


Forum; this slide highlights the business areas of most interest to forum members.

Key:

% of respondents which answered the question Which People management processes would you like to see featured in the SFIA User Forum?” n=91.

25%

27%

33%

38%

55%

67%

71%

74%

75%

76%

77%

78%

82%

86%

88%

31%

32%

30%

23%

18%

9%

7%

7%

4%

8%

3%

5%

5%

3%

2%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Offshoring

Business Acquisitions

Mergers / Integrations

Outsourcing

Improving resource mix

Deploying resources

Recruiting

Workforce productivity

Up-skilling

New IT Operating Models

IT Qualifications

Talent Management

High performance

Understanding current skills

IT P rofessionalism

There is still lots of interest in the business challenges which

are directly related to skills and skills development.

There is still lots of interest in the business challenges which

are directly related to skills and skills development.

There is also interested in IT workforce related challenges

which are not directly relate to SFIA and skills development.

There is also interested in IT workforce related challenges

which are not directly relate to SFIA and skills development.

There is also interested in those IT workforce related challenges which are only indirectly relate to SFIA.

There is also interested in those IT workforce related challenges which are only indirectly relate to SFIA.

… but some areas are less of a draw than others

There are a number of business challenges which are of interest to a minority of forum members.

… but some areas are less of a draw than others

There are a number of business challenges which are of interest to a minority of forum members.

Version 1.0: 29/4/2009Peter Leather SFIA User Forum Survey

What Special Interest Groups would User Forum members like to see?

Suggestions for Special Interest Groups: •e-governance, ICT management•Public sector group•Information management•SFIA Plus implementation•Certification / qualification•Talent Management•Working with related frameworks.•Qualification/Certification•Use of SIFA in a rapidly changing environment•Education•Project Management and Business Change•Strategic Workforce Planning•Job descriptions and qualifications•Trends in technology•e-portfolios based on SFIA templates•Using SFIA 4 in workforce management. •Using SFIA 4 in learning / skills development•Recruitment•Linking SFIA to recruitment•Developing business models that include open use of SFIA definitions

Suggestions for Special Interest Groups: •e-governance, ICT management•Public sector group•Information management•SFIA Plus implementation•Certification / qualification•Talent Management•Working with related frameworks.•Qualification/Certification•Use of SIFA in a rapidly changing environment•Education•Project Management and Business Change•Strategic Workforce Planning•Job descriptions and qualifications•Trends in technology•e-portfolios based on SFIA templates•Using SFIA 4 in workforce management. •Using SFIA 4 in learning / skills development•Recruitment•Linking SFIA to recruitment•Developing business models that include open use of SFIA definitions

Not Interested,

8%

Very Interested,

19%

Interested, 42%

Neither Interested or

Not Interested,

32%

Would you value Special Interest or Focus Groups where particular areas of interest to you can be explored

in detail?

[email protected]

Case studies can be found at http://www.exceptional-performance.co.uk/case-studies

Peter Leather is an independent consultant specialising in developing the workforce capability of Business Change & IT organisations. He is a

recognised expert in implementing skills frameworks such as SFIA and developing internal Business Change & IT communities of practice. He was invited to speak at the SFIA UK Capability Management conference in 2007

to share this experience.