Service Management & Project Management Training

Service Management

& Project Management

Training & Certification 2019

AGILE SCRUM

SIX SIGMA

KANBAN

DEVOPSTOGAF

4 v3

For Course Dates on the individual course outlined within this brochure please contact your Training Advisor at [email protected] or call: Dublin 01 2402222 or Belfast 028 90935555 • Visit: sureskills.com/Home/Training-Certification


ITIL® 4ITIL Certification RoadmapSimilar to previous versions of ITIL® the new qualification scheme provides a modular approach for certification in the framework. Axelos is aiming for a smooth transition to ITIL 4 so has assured all partners that current certifications for ITIL will remain valid following the update. All credits gained will help go towards ITIL 4's new certification scheme. So if you have ITIL v3 certifications or are planning to undertake training, the word from SureSkills and Axelos is “keep it going”.

ITIL® 4 FoundationAll our ITIL 4 courses are delivered by Accredited Trainers using Accredited Materials. All prices quoted include official exam taken on the last day of training (alternatively an exam voucher can be issued) – also, ask us about our eLearning options. In house private courses may be a preferred option for your organisation. Why not contact your Account Manager today on 01 2402262 or 028 90935555 to discuss alternative pricing available for these options.

Public Scheduled CoursesITIL 4 Foundation (Includes Exam) Course: SSI027

Date Location Duration Cost Per Person

15 Apr Dublin 3 €1250

8 May Dublin 3 €1250

13 May Belfast 3 £1095

24 Jun Dublin 3 €1250

22 Jul Dublin 3 €1250

21 Aug Dublin 3 €1250

16 Sep Dublin 3 €1250

23 Sept Belfast 3 £1095

14 Oct Dublin 3 €1250

18 Nov Belfast 3 £1095

25 Nov Dublin 3 €1250

9 Dec Dublin 3 €1250



ITIL® v3

ITIL® V3 Foundation (Includes Exam) Course: SSI002







29 Jul Belfast 3 £795



30 Sep Belfast 3 £795





Why ITIL®?• Internationally respected

certification• Ability to accelerate career

progression• Improved ROI of IT• Reduced cost/incident

ITIL®

FOUNDATIONITIL®

ExpertITIL®

Master

IntermediateLife Cycle

SSSDSTSOCSI

SOAPPORCVOSA

IntermediateCapabilities

ManagingAcross theLife Cycle

ITIL® has been designed to help organizations develop and manage their IT more efficiently & cost-effectively.

With more than 2 million practitioners qualified across 180 countries, ITIL® (IT Infrastructure Library®) is a widely established approach to IT Service Management. It provides a set of best practices for identifying, planning, delivering, and supporting IT services to businesses and can be applied to almost any organization.

ITIL® v3 Practitioner (Includes Exam) Course: SSI003







Course: SSI002

ITIL v3 Intermediate courses will remain available until 2020, please call for dates.

Course Title Duration Cost Per Person

SSI015 ITIL® Operational Support & Analysis includes exam 3 CALL

SSI016 ITIL® Release, Control & Validation includes exam 4 CALL

SSI017 ITIL® Service Transition includes exam 3 CALL

SSI018 ITIL® Service Strategy includes exam 3 CALL

SSI019 ITIL® Service Design includes exam 3 CALL

SSI020 ITIL® Service Operation includes exam 3 CALL

SSI021 ITIL® Continual Service Improvement includes exam 3 CALL

SSI022 ITIL® Planning Protection & Optimisation includes exam 4 CALL

SSI023 ITIL® Service Offering & Agreements includes exam 4 CALL

SSI024 ITIL® Managing Across the Lifecycle includes exam 4 CALL

ITIL® v3 Intermediate Courses (Includes Exam)

Why SureSkills for ITIL®?Quality-driven service management is the cornerstone of business success. SureSkills is the leading Irish provider of IT service management training and consulting. We are also the longest directly accredited company in Ireland, delivering over 3,000 exams every year. SureSkills are regularly audited to ensure our training programmes and trainers are consistent with the highest standards of the accreditation body, Axelos. We ensure that you can apply the knowledge and realize real business value.

“SureSkills have always been resourceful, reasonable, accommodating, and professional. All our training events have progressed seamlessly, in our office, in SureSkills and off-site. SureSkills is certainly our first point of call for training, and are now assisting us with training needs in the UK and Asia.”

Jo FergusonLead Project Manager

CME Group Belfast

Upgrade Your ITIL® v3 Foundation Certificate to ITIL® 4 Foundation Certificate If you currently hold an ITIL v3 Foundation Certificate and would like to consider upgrading to ITIL v4, why not contact your Training Advisor to discuss a number of special offers available.

SureSkills can provide you with a number of cost effective Training & Exam or Exam only solutions.

GUIDELINES

Online Proctored Exams Candidate

A step by step Guide on how to take an Online Proctored Exam

Windows



PRINCE2® is the leading edge approach to managing projects. With the launch of PRINCE2® also came its recognition as the de facto standard for managing projects, not just in the IT/IS environment, but for projects of any size and complexity, run in any industry sector. In support of this recognition, SureSkills offer certification programmes accredited by Axelos. SureSkills as an ATO are accredited to run all PRINCE2 courses.

All our PRINCE2 courses include exam

PRINCE2 Foundation & Practitioner

All our PRINCE2® courses are delivered by Accredited Trainers using Accredited Materials. All prices quoted include official exam taken on the last day of training (alternatively an exam voucher can be issued) – also, ask us about our eLearning options.

Many clients choose to sit both PRINCE2 Foundation & Practitioner over 5 consecutive days. In house private courses may be a preferred option for your organisation. Why not contact your Account Manager today on 01 2402262 or 028 90935555 to discuss alternative pricing available for these options.

Public Scheduled CoursesPRINCE2 Foundation (Includes Exam) Course: SSZ947

























PRINCE2® Foundation

Or equivalent to PRINCE2® Foundation (PMI, IPMA)

PRINCE2®

PractitionerPRINCE2®

Agile

Why SureSkills for PRINCE2®?Our aim is to give you the best in PRINCE2® training offered anywhere – guaranteed. Our trainers are practitioners and their understanding of the real world of project management comes through in the context and practical nature of our deliveries. We are focused on helping you and your company with the management of your projects, and ultimately your results. That’s why we have lifetime pre- and post-course support for all our delegates and consulting clients.

Course: SSZ947















19 Sep Belfast 2 €595








PRINCE2 Practitioner (Includes Exam)



Project Management Essentials (PME)

Agile, Scrum, DevOps & Business Analysis

Project Management Essentials or PME is aimed at delegates who are about to participate on a project team for the first time or, as project managers assigned to deliver their inaugural project. It is also invaluable for delegates who are already project managers, contributors or participants but now need a structured approach to project work.

SureSkills offer a range of Agile SCRUM Kanban, Togaf, DevOps & Six Sigma training to help you and your organisation develop the skills you will need to successfully implement agile work practices. Our BCS Business Analysis Certificates and Diplomas help strengthen your project team and improve your performance as a business analyst.

In house private courses may be a preferred option for your organisation. Why not contact your Account Manager today on 01 2402262 or 028 90935555 to discuss alternative pricing available for these options.

The courses listed below may run on our Public Schedule, however many organisations choose to run In House Private Courses as their preferred option. Why not contact your Account Manager today on 01 2402262 or 028 90935555 to discuss alternative pricing available for these options.

Public Scheduled CoursesProject Management Essentials Course: SSBS070 Call us for further dates and costs.


4 Apr Belfast 2 £695




Public Scheduled CoursesAll courses will take place in both Dublin & Belfast. Call us for available dates and costs.

Course Title Duration

SSBS073 Professional Scrum Master (PSM) Exam Preparation 2

SSBS078 TOGAF® 9 Foundation and Certified 4

SSBS105 Agile Training for Project Managers - Foundation 2

SSBS106 Agile Training for Project Managers - Practitioner 2

SSBS107 Agile & SCRUM - Bespoke Overview 1

SSBS109 Team Primer in Agile and Scrum 2

SSI032A Six Sigma Yellow Belt 1

SSI034 Six Sigma - Green Belt 5

SSI055 DevOps Foundation® Certificate 2

SSI031 Business Analysis Practice 3

SSI036 Requirements Engineering 3

SSI037 Modelling Business Processes 3

SSI039 Foundation Certificate in Business Analysis 3

SSI040 Business Analysis Revision (Prep for Oral Assessment) 1



QUESTIONS? ASK ONE OF OUR SALES SUPPORT TEAM

Dublin o�ce: [email protected] or call 012402262

Belfast o�ce: [email protected] or call 028 9093 5555

Copyright© AXELOS Limited 2019. AXELOS®, the AXELOS swirl logo® and ITIL® are registered trade marks of AXELOS Limited. All rights reserved.

REASONS THE FUTUREIS BUILT ON ITIL 44 ITIL® 4 is almost here. But what’s changed? And what does it mean for you? See why ITIL 4 is still the ultimate in IT best practice.

DEDICATED SURESKILLS SUPPORT

THE NEW FEATURES

ITIL 4 reflects the complexities of modern business technology, new ways of working, and emerging practices – and provides a guide to managing IT in the new service economy.

Here’s what you can expect to find in the updated framework:

1> ITIL Foundation: ITIL 4 EditionITIL Foundation is designed as an introduction to ITIL 4 and enables you to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

> End-to-end IT focusITIL 4 covers the full delivery (and maintenance) of tech-enabled products and services, while guiding how IT interfaces with – and even leads – wider business strategy.

> Processes to PracticesThe ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to di�erent areas of service management and IT.

> Four dimensions and guiding principlesTo support a holistic approach to service management, ITIL 4 defines four dimensions that are critical to the e�ective facilitation of value. The guiding principles are also the core of ITIL 4 and enable professionals to adopt and adapt.

> A holistic approach to facilitate valueITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value.

> A complementary frameworkITIL 4 is built to power the business tech of today – while complementing ways of working like Agile and DevOps, and having the flexibility to drive the innovations of tomorrow.

THE BENEFITS TO BUSINESS CUSTOMERS

ITIL 4 gives organizations a way to:

> Navigate the new technological era, commonly known as the Fourth Industrial Revolution

> Embrace Agile and DevOps yet retain core ITIL-based ways of working

> Enjoy greater flexibility and faster delivery to market

> Simplify the transition – with a seamless, easy-to-understand update.

Most, if not all, organizations use ITIL in some way. Adopting ITIL 4 protects that prior investment – while serving as a catalyst for successful transformation.

A COMMON IT LANGUAGEAND APPROACH 4

> Collaboration > Automation > Transparency > A holistic approach

ITIL 4 Foundation candidates will have an understanding of the following:

A BIGGER PICTURE,SIMPLIFIED ASSESSMENTS2

> A holistic approach to the facilitation of value for customers and other stakeholders in the form of products and services

> The guiding principles of ITIL 4

> The four dimensions of Service Management

> Key concepts from Lean IT, Agile, DevOps, and why these are important to deliver business value

> How ITIL practices described in ITIL 4 will maintain the value and importance provided by the current ITIL processes, whilst at the same time expand to be integrated to di�erent areas of service management and IT, from demand to value.

Candidates learning ITIL v3?

No matter what stage candidates are at prior to ITIL 4’s arrival, we o�er a number of simple pathways for those looking to make a seamless transition.

Shared DNA

The guiding principles provide a holistic vision of what an organization needs. They are:

> Focus on value> Start where you are> Progress iteratively with feedback> Collaborate and promote visibility> Think and work holistically> Keep it simple and practical> Optimize and automate.

3

ITIL 4 encourages a shared culture with Agile, DevOps and other ways of working – ensuring IT-enabled services are supported and able to deliver the greatest possible value to customers.

Specifically, here are the core concepts shared by the di¢erent methodologies:

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SS#005__ITIL-Infographic-Redesign__A1-Poster__V4 copy.pdf 1 20/03/2019 15:10

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Service Management & Project Management Training