The Galaxy Note Smartphones are excellent for accessing real-time information and enables officers to search corporate systems while they are out in the field.

Rajiv Kumar, Project ManagerIT Department, West Yorkshire Police

their radio for low-level activities; they are using the device to get the information themselves. The Galaxy Note Smartphones are excellent for accessing real-time information and enables officers to search corporate systems while they are out in the field.”

Kumar says the process of moving over from paper pocket notepads to electronic devices

Mobilising a major UK police forceSamsung

The challenge:Moving West Yorkshire Police’s mobilisation project to the next stage More than half a year has elapsed since West Yorkshire Police’s Galaxy Note Smartphones were first taken up by frontline officers and over 4,000 devices have now been rolled out. The Force says it’s received a very positive response and is now busy planning phase two of its mobilisation project for the second half of 2015. Last year West Yorkshire Police, which serves 2.2 million people across five major local authorities, invested in the Samsung Galaxy Note 3 devices to replace paper notepads used by its frontline officers. Galaxy Note Smartphones enable Police Constables (PCs) and Police Community Support Officers (PCSOs) to record information such as electronic witness statements and missing person forms while on patrol. Through the use of Airwave’s Kelvin Connect platform,

information entered on Galaxy Note Smartphones is immediately uploaded to West Yorkshire Police’s back office systems. This eliminates the time-consuming task of entering information off paper pocket notepads later in the day and ensures information is logged on the system in real-time. The move to Galaxy Note Smartphones increases the amount of time officers can spend dealing with crime and public safety. It streamlines processes, cuts admin time and gives officers instant access to crucial information wherever they are, helping the force save money and lives.

The solution:Samsung Galaxy Note Smartphones have truly enhanced the way the force works“Phase One is showing real benefits and creating new ways of working,” says West Yorkshire Police’s Rajiv Kumar. “Officers no longer have to use

The customerWest Yorkshire Police

The challengeExtending the roll out of Samsung mobile devices

within the West Yorkshire Police force, following

the successful integration of Samsung Note 3

devices for the force’s frontline police officers.

Samsung products and services• Over 4,000 Galaxy Note 3 Smartphones

• Samsung support and mobility expertise in

helping bring key partners together

Benefits• Enables officers to record electronic witness

statements and missing person forms while on patrol

• Provides real-time access to/from West Yorkshire

Police’s corporate systems from any location

We’re able to do things which were previously unachievable, becoming far more responsive and more visible to the public we serve. Rajiv Kumar,Project Manager, IT Department,West Yorkshire Police

isn’t just about the technology, but also about the social impact. “We’re learning as we go – it’s a very different experience to paper and changes the dynamic of how we engage with people. Individual officers make judgements about how best to use the devices in different situations. You still have to remain highly alert and make eye contact with those you’re engaging with, in what is often a challenging environment.” However, he says the benefits of frontline officers using devices with a direct link to the force’s back-end systems are immeasurable. “We’re able to do things which were previously unachievable, becoming more responsive and visible to the public we serve.” Prior to the introduction of the Galaxy Note Smartphones, Kumar admits the force was apprehensive about potential issues with battery life. But, he says, “Any anticipated problems haven’t materialised – the battery works well, easily lasting the duration of a shift.” Kumar has also been impressed with the durability of the Galaxy Note Smartphones: “They have proven very robust – with the right controls and hard wearing cases, they are very well equipped for use in the field.”

The result:Police units including Crime Scene Investigation (CSI) and Road Traffic Policing will be next to receive Samsung mobile devicesFollowing its initial roll out of Galaxy Note Smartphones, West Yorkshire Police has revealed details of phase two of its mobilisation project, which “addresses how we go broader and deeper and expand the capability introduced with the first phase. With phase two we will be providing mobile

devices/tablets to CSI and road traffic officers,” explains Kumar. “We have investigated how our CSI team can use real-time digitally-enabled technology to record crime scene evidence and case notes. Currently they are largely paper-based and take photos on digital cameras and load them up into the back-end system once they are back at the station. It’s far from an ideal way to deal with such time-critical information.”

“There’s more notetaking with CSI compared to frontline officers, so we’re evaluating Samsung tablets including the ruggedised Tab Active, which is our current favourite. We’re also looking at peripherals such as bluetooth keyboards and mobile printers,” he continues. Kumar also says equipping Road Traffic Policing with a mobile device will hugely improve efficiences by taking away a vast number of paper forms and providing access to real-time information.

“One of the future possibilities is having real-time access to the ANPR database – for automatic number plate recognition using Samsung Smartphones or tablets,” he adds. “And, further down the line, utilising the Police National Computer system, we will be able to go much further in terms of the information we can provide officers on their mobile devices.”

Phase two will also see a business rollout of phones to replace the force’s traditional mobile devices. It’s evaluating Core Prime A3 and A5 phones and may end up opting for a mixture of different phones to provide people with a choice of form factor depending on their personal choice. Enterprise Mobility Management will be a fundamental part of whatever West Yorkshire Police invests in and it’s currently considering the Samsung KNOX platform for this.

Contact detailsVisit: www.samsung.com/uk/business

Email: BusinessUK@samsung.com Tel: +44 (0) 1932 455 000

Samsung Electronics (UK) LtdSamsung House, 1000 Hillswood Drive,

Chertsey, Surrey, KT16 0PS, United Kingdom

Benefits of Galaxy Note SmartphonesThe Galaxy Note range of Smartphones are

the ultimate on-the-go devices. The line up

is oriented towards pen computing, so all

Galaxy Note models ship with a stylus pen

and incorporate a pressure-sensitive Wacom

digitiser. All Galaxy Note models also include

software features centred on the use of the

stylus and the devices’ large screens, such as

note-taking and split-screen multitasking. The

Galaxy Note 3 used by West Yorkshire Police

introduces a premium design, a 5.7 inch1080p

display, 13MP camera and expanded stylus pen

functionality. The Galaxy Note 4 and Note Edge

are the latest iterations in the Galaxy Note range.