Sabrix Tax Trouble Shooting Guide

8/3/2019 Sabrix Tax Trouble Shooting Guide

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Sabrix Trouble shoot Guide Wipro Confidential 1 of 14

Sabrix Tax Calculation TroubleShooting Guide


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ReviewerName Area Name AreaShiva R

ApproverName Area Comments/ RemarksShiva R

Distribution

Name Area Name AreaAvago-fin-

[email protected]

m

Document Control

Version Date Author/ CommentsV 1.0 22/07/10 Santhosh ND


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Contents1 Overview....................................................................................................................................... 41.1 Acronyms.................................................................................................................................... 42 Release Notes ............................................................................................................................. 5

2.1 INTRODUCTION .............................................................................................................................................. 5

2.2 TYPICAL SYSTEM EVIRONMENT................................................................... Error! Bookmark not defined.

2.3 PRE-REQUISITES .............................................................................................. Error! Bookmark not defined.

3 Steps to followup during Recalculating the Tax.............................................................. 53.1 Open the Order Management Screen and verify the Tax Amount for the particular PO .......... 5

4. Sabrix Validation ........................................................................................................................ 11


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1 Overview

This is a trouble shooting guide in case of failure of Sabrix Tax Calculation in OrderManagement.

1.1 Acronyms

Acronym Description


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2 Releated Incidents

Reference

Incident IDs: I236336, I235322

2.1 INTRODUCTIONSabrix Not calculating correctly

Tax exemption certificate was loaded into Sabrix, however after tax was re-calculated order isstill taxing. TEC was removed and reloaded, but it is still not re-calculating tax properly.

Seems like the sabrix engine is behaving weirdly. All USO OU orders with

sabrix tax code is supposed to have zero tax. Now they are all taxed. No orders can be enteredinto USO OU now

3 Steps to follow up during Recalculating the Tax

3.1 Open the Order Management Screen and verify the Tax Amount for the particular POOrders, Returns -> Sales Orders -> Query for the particular Order


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Actions -> View Tax Details


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Tax Information in Details

3.2 Correct the Tax by Recalculating.Go to the Line Items -> PricingClick on the Tax Amount -> Go to Actions -> Calculate Tax -> If the tax amount became zero Save

the record


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4. Sabrix Validation4.1Login to Sabrix with the help of DBAs

4.2Select the Operating Unit Name from the list of Sabrix System dba. Eg. USO-821


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4.3Select Exemptions and Licenses from Company Configurations

4.4Enter the customer name and give Search

4.5 Select the partiucalr customer if there are more than one customer with similar name


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4.6 Select the Certificates button and give Search

4.7 Select the affected PO from the following list


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4.8 Select Certificate Use for that particular PO

Check the Value Pattern for that PO. It should be like the above screen shot.

The value pattern should not prefix as POXXXXXXX.

If the Value Pattern has the prefix of POXXXXXX, please inform user to change the pattern as without prefix PO

Documents

Sabrix Tax Trouble Shooting Guide