Ronald Perez Quiros Phone/email: (+506 8832 7548) / nitalxto@yahoo.com

Costa Rica ID 1-1221-0824 / Age: 31 years old

Address: San Jose, Costa Rica

Personal Summary: Looking for challenge position that allows me to enhance my working and personal

skills on areas related with Data Analysis, Internal Controls, Quality, Risk Management.

Key skills and competencies

Leadership experience on local and global teams.

Involvement on internal audit processes.

A proactive approach and the ability to work autonomously and as part of a team.

Analytical and methodical when approaching problems.

Multicultural and multilingual communication skills.

WORK EXPERIENCE

Citi (Dec 2012 – Current)

PO Operations Team Lead: Since Dec 2012, I have been conducting the migration of PO Operations from

NAM, Brazil and Latin America Countries to the Service Center in Costa Rica. Main responsibilities:

Reengineering: Constantly reviewing processes, looking for improvement areas.

Planning and developing projects to standardize processes to the Americas area, looking for

best practices to ensure efficiency and interlock on daily duties.

Purchase order Quality Review and approval. Finding and reporting all Policy deviation.

Proposing, planning and placing strategies to avoid digressions.

Involved in Purchase Order reporting, risk management, compliance & integrations.

Managing people, setting growing and personal goals, reviewing Development plans and

Performance.

HP (2007 – 2012)

Technical Service Center Team Lead: I was part of HP Networking Department and Imaging and Printing

group, both technical branches. Team lead on both departments. Main responsibilities:

Quality Analysis, data analysis and reporting. Including revision of recording calls and open

tickets to ensure high quality was provided to clients.

Promoting controls and risk management adherence.

Identify any gaps in controls and make practical recommendations.

Daily contact with client.

Managing people, setting growing and personal goals, reviewing development plans and

performance.

Technical support on Networking and Printing issues

Intel (2005 – 2007)

Maintenance Technical Employee: I was assigned to a production line finishing area (Chipset). Main

responsibilities:

Provide technical support to all user of the production line.

Training and support to new users.

Academic Qualifications

Banking and Financial Administration, UNED. Degree Complete.

Banking and Financial Administration, UNED. Lic in process.

Electronic Engineering - Universidad de Costa Rica 2005-2008 incomplete.

Electronic Technician, Don Bosco Technical High School, 2003

Feedback, Couching, Management and Project Management. On line and live training.

Managing at Citi Course.

Languages

Major Languages: Spanish, English, Portuguese.

Minor Language: German (currently learning at Goethe Institute