If you are a manager or executive who is frequently required to influence & negotiate with others, or are not achieving your ideal outcomes from negotiations/issues then this course is for you. The primary focus is to recognize & develop influencing and persuading strategies that will enable you to be more effective whilst maintaining rapport with others. This course is also for you to enhance existing abilities in communicating your ideas, messages & objectives & under-standing the effect or impact you have on others. This highly interactive & practical two-day course will enable you to understand & develop your primary influencing & persuading style to enable you to communicate confidently & professionally without undermining your personal integ-rity. Building a tool kit that will enable you to recognize other people's primary influencing & persuasion styles & how to adjust your style to move issues & situations forward without pushing, forcing or telling others what to do. From start to finish, this course is about the 'how to' approach & is focused on daily issues & problems we all face as a manager of a varied team. The combination of group learning, feedback in a supportive environment & practical exercises, means that you will leave with a real sense of what you can personally achieve. You will also complete a comprehensive communications style questionnaire & the outputs will help you develop a priority list of your key skills and techniques as learned from the course.

For further enquiries, please contact;

FMM Institute

Ms. Astri / Ms. Liza / Ms Jessica

Tel: 07-3577613 Fax: 07-3577617 / 18

Email: astri @fmm.org.my / liza_osman@fmm.org.my

jessica@fmm.org.my

PSMB Registered No: 0268 (FMM Headquarter Kuala Lumpur)

Date : July 13 - 14, 2017 (Thursday - Friday)

Time : 9:00am - 5:00pm

Venue : FMM INSTITUTE, Johor Branch 1&3,Jalan Kencana Mas 1/1 Tebrau Business Park 81100 Johor Bahru.

Fees : RM848.00 (FMM Member)

RM954.00 (Others) ( Fees include course material, lunch, refreshments & Certificate of Attendance)

Medium of Instruction : English

Closing Date : July 05, 2017

Administrative details

OBJECTIVES

By the end of this course you will be able to: Fully understand your primary influence & persuasion style and how it impacts others Develop a strategy that will assist when communicating with others to achieve your ideal outcome Use enhanced persuasion skills to act as an opinion shaper amongst your colleagues Develop a practical toolkit that will aid handling difficult people & situations Understand & apply the core principles of negotiation Understand how each different personality & working style is best suited for each different job - how to evaluate

& identify each style Evaluate & reflect upon a person’s behavior pattern, motivation & value system Master the strategies & techniques for relation well with people at all levels Learn how to build rapport, influence & persuasiveness Acquire the skills to handle difficult people Discover ways to prevent disputes & conflicts from happening Learn techniques to resolve conflicts easily & effortlessly Master key communication skills & techniques - verbal & non verbal Learn the tactics to handle communication breakdown Improve on listening & questioning skills Build instant rapport with the people around you

FACILITATOR

RACHEL KHOR a Certified NLP Trainer, PSMB Certified Trainer & a Certified Hypnotherapist. She is also a Master Trainer in Mind Mastery, Mind Power & Laws of Attraction. She has also undergone training in Quantum Jumping, Silva Mind Methods, Mind Frame Technique, Edward De Bono’s Creativity & Lateral Thinking courses. She is also trained in the various areas of Leader-ship & Stephen Covey’s Habits of Highly Effective People. She is a keen practitioner of Mind Mapping & Mind Power strategies by Tony Buzan. She is also trained in Millionaire Mindset & a graduate of Guerilla Business Intensive. She is also a Certified EFT & EQ Trainer (USA). She has been in sales & marketing for the last 10 years up to the present moment. She holds the unique dis-tinction of being trained in NLP, hypnotherapy, mind mastery yet is also actively involved in selling & marketing training programs throughout the region. She is also currently training herself in online marketing & hypnotic marketing as her next aim is to sell her Mind Movies CDs online worldwide. She has conducted numerous workshops & seminars throughout Malaysia, Jakarta, Bang-kok, Singapore & China. She received her training in UK, Australia & Singapore.

JULY 13 JULY 13 JULY 13 --- 14, 2017 14, 2017 14, 2017 RM 848.00(MEMBER) / RM954.00(NONRM 848.00(MEMBER) / RM954.00(NONRM 848.00(MEMBER) / RM954.00(NON---MEMBER) MEMBER) MEMBER)

COURSE CONTENT

- R E G I S T R A T I O N F O R M -

1. PERSONALITY PROFILING

Who am I - how do you get to be who you are?

Understand what drives you & others

Do you lean towards being more introverted or extroverted?

Are you more of a thinker or a feeler?

Understand about yours & other’s perceptions & motivations

Communicate, relate & work with different & opposing personalities

2. PRINCIPLES OF PERSUASION & INFLUENCE

Recognizing key principles of influence & persuasion

Learning how & when to apply these principles

Understanding how to protect yourself from inappropriate techniques

Using persuasion to improve your business performance Video Clip & Role Play : NLP Tools

3. COMMUNICATING WITH PERSUASION & INFLUENCE

Integrating elements of persuasion & influence into verbal & written work-place communication

Incorporating these principles into workplace interactions

Utilizing these principles in presentations: debt collection, training, motivat-ing, presenting, public speaking

Mastering influential language patterns

Communication at work - why messages often fail to get through “ The Barri-ers”

3 key principles in communication to achieve desired results

Handling communication breakdowns effectively

Planning & delivering power communication Group Exercise & Role Play To Get Your Ideas Across

4. KEY TECHNIQUES IN INFLUENCE & PERSUASION

Applying EQ mastery in people relations

How not to be a victim & escaping the cycle

Why empathy, patience & human understanding is essential

Learn to see beyond stereotypes & to value differences

Discover how to read other's maps & why “the map is not the territory”

How do you positively influence the atmosphere as you relate Techniques on Influence & Persuasion

5. BUILDING RAPPORT WITH PEOPLE AROUND YOU

How to build rapport instantly with just about anybody

How to build influence & persuasiveness within minutes.

The ability to “confront”

Getting your basic attitude right & be flexible in your own behavior Develop Presence & The Ability to “Confront”

6. GAMES PEOPLE PLAY

Recognizing & handling negative tactics

Specific tactics

Understanding & removing hidden agendas

Understanding your rights

Dealing with difficult people

Tackling behavioral issues with the other party

Knowing when to be assertive 7. HANDLING DIFFCIULT, NEGATIVE & ANGRY PEOPLE

Who are difficult & problem people? Profile of difficult & negative people

Common warning signs

Problem people or people relationship?

The challenge of handling negative people

Communicating with difficult & angry people 10 Ways To Handle Grievances & 6 Step Intervention Model

8. HOW TO APPROACH A PROBLEM

Responding to critical remarks

Learn 8 simple steps for handling tough-type co-workers - one approach that works for every troublesome person!

5 powerful principles that guide you smoothly through any confrontational situation & managing difficult people

Are you avoiding a problem?

How to tell if you’re making a situation worse by turning your back on it

9. MANAGING CONFLICTS

Identifying the reasons for the conflict

Ways of preventing conflicts & disputes from developing

Learning to step back from conflicts & assess the situation

Master techniques for resolving conflicts

Emotional aspects of conflicts & how to find common ground

How to take the heat out of conflict & turn things to your advantage Getting To The Root Problem: Using Your Head Creativity Course Review & Action Plan

10. APPLY THE CORE TECHNIQUES OF NEGOTIATION

Identifying different approaches to reaching agreement

Understanding key principles of successful negotiation

Uncovering interests & objectives: finding out what the other party wants & needs; bringing your interests alive

Identifying your own & others behavior styles in the negotiation context

Reviewing the key attributes of successful negotiators

Utilizing successful strategies & behaviors in a negotiation event

Master the art of trading concessions

Building trust in a partnership

11. USING NON-VERBAL COMMUNICATION TO INFLUENCE THE OTHER PARTY

12. ASKING QUESTIONS

13. GOOD LISTENING SKILLS

Enclosed cheque/bank draft No ____________ for RM ___________ being payment for _________ participant(s) made in favour of the “FMM Insti-tute” should be forwarded to the Secretariat before July 05, 2017.

* There will be no refund for cancellation within 3 days prior to the programme; 50% refund for cancellation between 3-6 days; * Full refund for cancellation 7 days prior to the programme; Cancellation must be in writing. Replacement can be accepted at no additional cost. * The FMM reserves the right to change the facilitator, date or reschedule the above programme and all efforts will be taken to inform participants of the changes. Upon sending the registration form, you are deemed to have read and accepted the terms and conditions.

Dear Sir, Please register the following participant(s) for the above programme

Submitted by:

1 Name : Name :

Designation : Designation :

I.C No : Company :

Address :

2 Name : :

Designation : Tel No. : Fax No.:

I.C No : Email :

If vegetarian meal required. ______ pax (if space is insufficient, please attach a separate list)

JULY 13 JULY 13 JULY 13 --- 14, 2017 14, 2017 14, 2017 RM 848.00(MEMBER) / RM954.00(NONRM 848.00(MEMBER) / RM954.00(NONRM 848.00(MEMBER) / RM954.00(NON---MEMBER) MEMBER) MEMBER)