Retail Coaching Skill Development

8/9/2019 Retail Coaching Skill Development

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RetailCoaching

SkillDevelopm

ent


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ent Session

Objectives

Give a man a fish; you will feedhim for a day.

Teach a man to fish; and you

have fed him for a lifetime

Old Chinese

Proverb


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Facts &Figures

CIPD Coaching 2009 SurveyResult90% Organizations conduct coaching

70 % said they have increased coaching

spend63% Line Managers were coachs

80 % Organizations measure coachingprogrammesHow were internal coaches selected &trained ?


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SessionObjectives

What is coaching?

Coaching, Training & Mentoring

Benefits of Coaching

Coaching Barriers

Qualities of a Successful Coach

Coaching at Reliance WorldThe Coaching Plan ADP Roadmap

The Coaching tool POSCCoaching Skill DevelopmentBasic Skills

Advance Skills


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What is Coaching?

Coaching helps an employee toimprove his/her performance at work by

jointly identifying and agreeing a SMART

Development Goal and by supportingthe employee in implementing theDevelopment Action Steps.

Coaching Defined


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What is Coaching?

Coaching helps an employee toimprove his/her performanceat workbyjointly identifying and agreeing a

SMART Development Goal and bysupporting the employee inimplementingthe Development ActionSteps.

Coaching Defined


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Coaching Defined

What is Coaching?

Coaching helps an employee to improvehis/her performanceat work byjointlyidentifying and agreeing a SMART

Development Goal and by supporting theemployee in implementingtheDevelopment Action Steps.

Coaching is a partnership with anemployee in order to strengthen andexpand the employees skills in specificareas of job performance


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History ofCoaching

1830 in Oxford University - a tutorwho "carries" a student through anexam.

The first use of the term in relation tosports came in 1831


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Training, Coaching &Mentoring


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Benefits ofCoaching

Employee

Linked to Employees ownPerformance


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Benefits of Coaching Employee1. Develops specific skills they need in

current role or in the future roles

2. Employees are more competent andprovide service with a sense ofconfidence

3. Feels valuable as they receivepersonalized development support

4. Can always depend on someone theytrust in need


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Benefits ofCoaching

Team

Employee

Linked to TeamPerformance


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Benefits of Coaching Team

1. Shares knowledge & skills withother team members

2. Supports by extending a helpinghand to other team member

3. Maintains the flow of work in theabsence of another team member


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Benefits ofCoaching

Team

Coach

Employee

Linked to CoachsPerformance

CustomerSatisfact

ion


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Benefits of Coaching Coach

1. Coach learns Leadership skills bycoaching others

2. Employees resolve future problemson their own

3. Coach builds trusting relationshipswith employees

4. Coaching improves employeesatisfaction and commitment

5. Coach has more time for self

development


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Benefits ofCoaching

Team

Coach

Employee

Company

Linked to CompanyPerformance


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Benefits of Coaching Company

1. Higher Productivity2. Reduction / Elimination of errors

3. Reduces employee turnover

Employees value employers who careabout their development


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Benefits ofCoaching

Team

CoachCompa

ny

Employee

Linked to CustomerSatisfaction

CustomerSatisfaction


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Benefits of Coaching Customers

1. Receives consistent service2. Employees are more empowered to

resolve problems quickly

3. Customers experience a morepositive employee attitude


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Coaching Barriers

1. Lack of time

2. Lack of confidence in ability to coach

3. Lack of specific job knowledge

4. Coach is close to the same age or

younger than the employee5. Fear of possible conflict with the

employee

6. Didnt know it was my job


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Qualities of a SuccessfulCoach

InspiresPerformance

BoostsConfidence

InculcatesWinner instinct

Challengeslimitations

The TaskMaster

Strives forPerfection

Subjects toRigorous Grind

Fair & Flexible


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Qualities of a SuccessfulCoach

ThoroughlyHands On

Knowledge

& Expertise

Experience& Exposure

Builds Leaders

Nurtures TalentsThe Motivator

A Change AgentTransformsAttitudes

Determined &

Focused


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Coaching Plan ADPRoadmap

1. Ensure you understand the ADPRoadmap

2. Explain the ADP Roadmap to theCoachee in details

3. Plan the Roadmap activities with theCoachee

4. Complete the online ADP On-the-jobschedule


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Tool PerformanceObservation Scorecard1. Personally Coach or assign an expert

coach2. Observe the Coachee and note down

in the POSC

3. Provide constructive feedback on AOI

4. Follow through with Coachee in allthe phases of ADP Roadmap

5. Complete online Recommend

Coachee for ADP Certification6. Award the certificate to the Coachee


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Coaching Skill Development

Diamond Coach

Silver Coach

Master Coach

Gold Coach

Number of Coaching Sessions

Min - 5 Min - 15

ADP

SMT &SLDP

Min - 5 Min - 15

1. Feedback Skills

2. Listening Skills

3. PerformanceDiscussion Skills

4. Interpersonal Skills

5. Questioning Skills


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SessionObjectives

What is coaching?

Coaching, Training & Mentoring

Benefits of Coaching

Coaching Barriers

Qualities of a Successful Coach

Coaching at Reliance WorldThe Coaching Plan ADP Roadmap

The Coaching tool POSCCoaching Skill DevelopmentBasic Skills

Advance Skills


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Questions &

Comments


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ThankYou

Documents

Retail Coaching Skill Development