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Coaching: A Core Skill for Transformational Leadership John Shook Chairman & CEO Lean Enterprise Institute

Coaching: A Core Skill for Lean Transformational Leadership

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Page 1: Coaching: A Core Skill for Lean Transformational Leadership

Coaching: A Core Skill for Transformational Leadership

John ShookChairman & CEO

Lean Enterprise Institute

Page 2: Coaching: A Core Skill for Lean Transformational Leadership

What leadership

behavior and management system do we need?

WHAT is our

PURPOSE?

What situational problemdo we need to address?

How to do and improve

the work?How to develop

capability?

What is our BASIC THINKING??

What leadership

behavior and management

system do we need?

2

Page 3: Coaching: A Core Skill for Lean Transformational Leadership

"Lean leaders focus less on providing the right answers than asking the

right questions to engage others in exploring them through investigation to learn through doing.”

3

Lean Leader Behaviors

Page 4: Coaching: A Core Skill for Lean Transformational Leadership
Page 5: Coaching: A Core Skill for Lean Transformational Leadership

The key capability for

building problem-solving

skill is… coaching.

The key capability to be

built is “problem-solving”.

Capability building is

necessary for successful lean

transformation.

Page 6: Coaching: A Core Skill for Lean Transformational Leadership

where you want to be

where you are

“Problems” are Everywhere

6

Gap = “Problem”

Gap = “Problem”

AKA: Obstacles, Challenge,

Opportunity, Aspiration

Page 7: Coaching: A Core Skill for Lean Transformational Leadership

Coaching: A Core Skill for Transformational Leadership

John ShookChairman & CEO

Lean Enterprise Institute

2015

As for “Coaches” – AKA…

Page 8: Coaching: A Core Skill for Lean Transformational Leadership

“Developing capability through the job via purposeful

instruction, targeted questioning and challenging counsel to solve problems and continuously improve

performance.”

8

Lean Coaching

Page 9: Coaching: A Core Skill for Lean Transformational Leadership

Lean Learning

• Lean Learning is learning through doing – experiential-based learning.So, how to facilitate experiential-based learning?

• It doesn’t mean just “get experience”. Wrong experience will teach the “wrong” things. So, we ask “what is right experience and how can

learning be facilitated through it?”

Build structured opportunities for people to learn the way they learn most naturally.

Page 10: Coaching: A Core Skill for Lean Transformational Leadership

Build structured opportunities for people to learn the way they learn most naturally.

From Design of Experiment to Design of Experience

Lean Learning

-Standardized Work-A3 -Kata-TWI-Kanban-Kaizen-Science-PDCA

-Design the “Setting”- Physical

Environment- Social

Environment

Page 11: Coaching: A Core Skill for Lean Transformational Leadership

Social-Technical Job DesignWork as Design-of-Experience for Learning

Page 12: Coaching: A Core Skill for Lean Transformational Leadership

• What is “design of experience” and who does it?

• Design of the physical and social setting or environment.

• Three roles to facilitate learning of PDCA (science):

1) Learner 2) Coach 3) Architect

“Design-of-Experience”?

Page 13: Coaching: A Core Skill for Lean Transformational Leadership

Fostering Deep Thinking Self-Learning Individual, intentional PDCA Learning Cycles

How do I improve this situation?

A D

P

C

Try

Reflect

Struggle to do-Why?!

What is mytarget condition?

Page 14: Coaching: A Core Skill for Lean Transformational Leadership

4 Types of Problem Situations

Page 15: Coaching: A Core Skill for Lean Transformational Leadership

4 Aspects of Coaching Situations

CP1 Person

CP2 Process

CP 3 Proble

mCP 4 Coaching Plan

Page 16: Coaching: A Core Skill for Lean Transformational Leadership

Two Master Coaches

Architect of the Toyota Production System ESPN Coach of the Century

Taiichi Ohno

John Wooden

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Page 17: Coaching: A Core Skill for Lean Transformational Leadership

Developing Skills To Become a Master Lean Coach

— A

SS

ES

SM

EN

T of LEA

RN

ER

—Requires assessm

ent of learner’s skill and openness to being coached …

by YOU

EXPERT

NOVICE

SIMPLE COMPLEX

— ASSESSMENT of CHALLENGE or PROBLEM SITUATION —Requires deep problem-solving skills and often

deep knowledge of the subject matter

– CO

UN

SE

LING

-- IN

STR

UC

TING

DIRECTIVE INSTRUCTION

ZONE

OPENCOUNSELING

ZONE

Page 18: Coaching: A Core Skill for Lean Transformational Leadership

Developing Skills To Become a Master Lean Coach

— A

SSESSMEN

T of LE

AR

NE

R —

Requires assessment of learner’s skill and

openness to being coached …by YO

U

EXPERT

NOVICE

SIMPLE COMPLEX

— ASSESSMENT of CHALLENGE or PROBLEM SITUATION —Requires deep problem-solving skills and often

deep knowledge of the subject matter

– CO

UN

SE

LING

-- IN

STR

UC

TING

DIRECTIVE INSTRUCTION

ZONE

OPENCOUNSELING

ZONE

Page 19: Coaching: A Core Skill for Lean Transformational Leadership

EXPERT

NOVICE SIMPLE COMPLEX

DIRECTIVE INSTRUCTION

ZONE

OPENCOUNSELING

ZONE

Coaching skill, per se, but also: Skill in assessing problems (gaps, challenges) Problem Solving Skill Skill in assessing skills Skill in assessing “openness”

Developing Skills To Become a Master Lean Coach

OPENNESS TRUST

Page 20: Coaching: A Core Skill for Lean Transformational Leadership

• “Establish mutual trust”• “No problem is problem”• “Lead as if you have no power”• “Leaders have responsibility to develop

people”

Four lessons in leadership from NUMMI:

Page 21: Coaching: A Core Skill for Lean Transformational Leadership

• “Establish mutual trust”• “No problem is problem”• “Lead as if you have no power”• “Leaders have responsibility to develop

people”

A key lesson from NUMMI or GM or GE or Starbucksor basketball or fishing:

Establish “Mutual Trust” …Let’s explore a bit…

Page 22: Coaching: A Core Skill for Lean Transformational Leadership

Trust: Two Dimensions

Two dimensions of trust: Intent and Competence • Trust of intent: Trust that you intend to do

your best.• Trust of competence: Trust that you can do it

right.

Page 23: Coaching: A Core Skill for Lean Transformational Leadership

The Four Trusts of Lean Thinking

INTENT

PeopleWant to do the

right thing

SystemThe organization

tries to be fair

COMPETENCE

PeopleAre capable of doing the right

thing

SystemThe technical will

work mostly as intended

GRANTED MUST BE EARNED

MUST BE EARNED

MUST BE EARNED

Page 24: Coaching: A Core Skill for Lean Transformational Leadership

Trust – Competence – Confidence

Confidence is trust in one’s self.

Trust from others is a reflection of their confidence in you.

Page 25: Coaching: A Core Skill for Lean Transformational Leadership

Competence – Confidence – Coaching“Confidence is a feeling, which reflects the coherence and cognitive ease of processing information. ” - Daniel

Kahneman

“Confidence comes from competence.Competence comes from coaching.”

- Skip Barber

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Page 26: Coaching: A Core Skill for Lean Transformational Leadership

Two new resources for your

input