RETAIL BANKING MASTERCLASS

19 – 21 February 2019

www.retailbanking-academy.org

19 – 21 February 2019

Retail Banking Education

The Retail Banking Masterclass is a three-day intensive programme in the UK that provides leading retail bankers with access to current best practices in retail financial services, with an emphasis on retail banking leadership. It also provides delegates with access to an unmatched international network of fellow professionals and a retail banking research resource that can be accessed at any time.

Successful completion of this programme would qualify a participant for membership of the RBA and designation as Honorary Member.

THE RETAIL BANKING MASTERCLASS

Preparation for the Programme

In order to get the most of this high-level programme, we will be sending each participant a variety of reading materials prior to the sessions. It is important that you make yourself familiar with these core texts in order to ensure that the course time is devoted to value-added discussion of the basic topics.

Participants of the Retail Banking Masterclass will receive:

• All lectures delivered by professionals with more than 20 years’ industry experience

• Coursebooks created exclusively for the RBA

• Access to key Lafferty management reports

• A subscription to Lafferty Retail Banking Insights

WHAT IS RBA?

The Retail Banking Academy® has been founded with the objective of playing a leading role in the development and professionalisation of consumer-oriented retail banking across the world.

Consumer banking considers the customer relationship as its only real asset. All other traditional assets or balance sheet items are nothing but manifestations of this relationship.

“

“Dr Stefan Kaminsky

The Retail Banking Academy® was founded in London in 2011 to educate retail bankers around the world to a high professional standard. It is the only educational and professional academy exclusively dedicated to retail banking anywhere in the world.

Banking has been through a tumultuous time over the past decade as a result of sharp practices and shady dealings. The RBA will develop bankers who can rebuild trust and form profitable, long-term relationships with their customers. It will teach retail bankers not just the skills, but the values behind ethical and profitable banking.

We expect our members to subscribe to the following core values, which are also our teaching values:

• Fairness• Transparency• Respect for customers &

colleagues• Innovation• Creativity• Open-mindedness• Drive and passion

In the 1980s, Lafferty Group had the pleasure of working with the late Dr Stefan W. Kaminsky, the founder of KKB Bank in Düsseldorf – the world’s first for-profit consumer-only bank. Together, they published the management report Beyond Retail Banking, possibly the most important treatise on retail banking ever to be written.

This report – now updated under the title Real Banks for Real People - A Roadmap to Managing a Retail-Only Bank – is an important source for the basic concepts taught by the RBA.

WELCOME DINNER

The Retail Banking Masterclass begins with the first of three Academy dinners. This is your first opportunity to meet and network with the other delegates and the RBA faculty, along other invited guests, for example prominent retail bankers and influential industry leaders.

DAY 1

Session 1Major trends affecting retail banking

Session 2Business strategies in retail banking

Session 3Achieving profitable growth

Session 4Case study: A new, real-life example from a retail banking

AcademyDinner

On day two of the Retail Banking Masterclass you will start to explore the most important issues facing today’s retail banking leader. Through a combination of high-level debate, up-to-date case studies from international retail banks and RBA’s proprietary curriculum, you and your fellow executives will get an insight into global best practices in retail banking.

DAY 2

Session 1Leadership in retail banking

Session 2Governance and ethics

Session 3Operational excellence in retail banking

Session 4Case study: A new, real-life example from a retail banking

Optional WorkingDinner

On the third day of the Masterclass, our renowned faculty, all of whom have over 20 years’ retail banking experience will dive deeper into a variety of topics that are critical for success at executive level in retail banking. And there will be a session led by an FS sector industry specialist.

DAY 3

Session 1Risk and capital management

Basel III simulation game - round one

Basel III simulation game - round two

Guest speaker, Academy dinner and certificate presentation

AcademyDinner

On the final day of the Masterclass, we will take an in-depth look at the current state of the retail banking sector worldwide. That includes a guest speaker to focus on a current and relevant hot topic.

DAY 4

“It’s been fantastic, it’s a great mix of being able to meet different people, experience and engage with different ideas, in a nice atmosphere. I’m quite tired at the end of it, but it’s very fulfilling.”

Chief of Staff, Barclays Africa

“Thank you for a truly fabulous, informative and constructive 4-day programme brimming with tools to take my business to the next level! I’m thrilled to be a part of this programme and this tremendous network.”

Head of Retail Banking at Al-Rajhi Bank

TESTIMONIALS

“I believe retail bankers around the globe should remind themselves every time they sign a paper that ethics should be the cornerstone of their activity.”

Brunilda IsajBusiness Unit Manager

Alpha Bank, Albania

“It was a wonderful week. I really appreciated the constructive sessions – good speakers and good content.”

SVP and Marketing Channel Strategy, Royal Bank of Canada

“Thank you for a very inspirational week – high quality presentations and excellent discussions! I will certainly treasure the time we spent together and hope that we stay in touch and continue to share our experiences and best practice.”

Divisional Executive of Business Banking, Nedbank

“Thank you for a great programme – well organised structure, high calibre and professional speakers. It was my pleasure to meet everyone and explore and exchange international experiences.”

Head of Retail Banking, Invest Bank

“Faculty members are passionate with practical suggestions. Very well done!”

Chief Commercial Officer, SNS Bank

“What I liked best about the programme was the exchange of views from different parts of the world. The networking was amazing – and I realised that we face the same challenges.”

Retail Banking Director, NIC Bank

“The quality and standard of teaching exceptional, and is second to none that I’ve ever experienced on these kind of programmes before. The way that they bring their own experiences to life - we’ve learned from their mistakes - they’ve been very open and honest about things that didn’t quite go right for them over their long and very impressive careers.”

Head of Customer Banking Enablement, Clydesdale & Yorkshire Bank

“The Academy programme provided me with access to the latest financial services best practices, with an emphasis on retail banking leadership. All the Retail Banking III modules were highly relevant to me in my current position as the consumer banking head in the bank”

Head of Retail Banking, Maybank

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BECOMING A CERTIFIED RETAIL BANKER

Successful completion of the Retail Banking Masterclass would qualify you for membership of the Academy and designation as an Honorary Member of the Academy.

The Retail Banking Academy® is committed to making the Certified Retail Banker qualification the recognised standard for professional retail bankers worldwide.

Membership of the RBA will send a powerful message to your customers, colleagues and the regulators that

you are committed to maintaining the highest standards of professionalism in your work. It will also provide you with an unmatched international network of fellow professionals and an unparalleled research resource that you can access at any time.

AdmissionUpon successful registration to the programme, professional retail bankers are bound by the Academy’s code of ethics and professional conduct.

Admission to the RBA’s Retail Banking Masterclass is selective and by invitation only. The RBA will limit class sizes, thus you may not be able to gain entry to a particular programme if it is full. It is recommended that you reserve and pay for your place well in advance of the start of the courses in order to guarantee your spot.

For more details please visitwww.retailbanking-academy.org, alternatively, you can email us with questions directly on contact@rb-a.org

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THE VENUE

We hold the Retail Banking Masterclass in a luxurious country house hotel near a quintessentially English countryside town, just outside central London.

The location has been chosen especially for the sumptuous style and service, and because the hotel provides a tranquil idyll geared towards relaxed learning. The rooms where we host the sessions are surrounded by picturesque parkland.

Your entire stay is lavishly catered to the standards you expect from high-end establishments. During your downtime, the hotel offers a fully equipped gym, and should the weather be good, outdoor pursuits such as jogging, tennis and croquet.

Michael Lafferty founded the Lafferty Group in 1981 when he left the Financial Times, where he had been responsible for coverage of the banking industry. A chartered accountant and fellow of the Institute of Chartered Accountants in England and Wales, he previously worked on the paper’s LEX team, the City Desk and had been an accountancy correspondent. The Lafferty Group has come to occupy a pre-eminent position in the international financial services industry, providing the industry with education, research and intelligence, and councils. Michael is RBA’s Chairman.

Evelyn Hunter is chief executive officer of the Retail Banking Academy®. A former ballet entrepreneur and classical ballet dancer, she joined Lafferty Group in 2007. From an initial role as assistant to the chairman, she became Lafferty Group general manager in 2008 and has played a major role in the development of the Retail Banking Academy.

Garry Marsh has over 40 years’ experience in the retail banking industry, 35 of them with Barclays. He worked in the UK for 23 years to 1994, since when he has been primarily in Africa and the Middle East. He has specialised in retail banking since 1986 including executive responsibility at Country, Regional and Pan-Africa levels. Garry also had credit card issuing and card acquiring responsibility as Africa Director for Barclaycard International. Since retiring in 2012, Garry has kept busy with various consulting contracts and Non-Executive Director roles, including the Retail Banking Academy®.

BOARD DIRECTORS

Norman Gealy chairs the RBA Awarding Organisation. He worked at US based The Psychological Corporation and City and Guilds in the UK, before setting up an independent consultancy. He worked directly for the UK Government to help develop the framework by which all English qualifications were regulated from. He continues to help develop new qualifications and policies.

David J Cavell is a senior banker and member of the General Management team during the highly successful 1990s transformation of the UK Cooperative Bank. He has researched and written many collections of international case studies on related innovation. He is a member of the General Assembly of the University of Manchester and an adviser to the UK Forum of Private Business (SMEs).

Godfrey Banks has a blend of experience in retail banking, awarding body organisations and the English regulator of qualifications, Ofqual. He worked for the London Chamber of Commerce where he took charge of the operational side of their awarding body. After two years, Godfrey joined the British Government’s Qualifications and Curriculum Authority, the forerunner of Ofqual.

Nigel Harper is a professionally qualified banking director with direct responsibility and experience of lending, risk management, compliance and corporate governance. In 2009, he joined HM Revenue & Customs as their Specialist Retail Banking Adviser. Nigel is a former President of the Chartered Institute of Bankers (CIB). He has tutored the CIB BSc (Hons) subjects and lectured for the HMRC as part of a Tax Academy.

Heward Simpson is a qualified Chartered Accountant and spent several years working in the telecommunications and food sector industries. Heward conducted several World Bank projects as an expert in syllabus and assessment design. He now works as an independent educational consultant.

Kevin Garforth has worked in retail banking and financial services for over 35 years. Since 2011 Kevin has run his own financial services and banking consultancy business, KGG Consulting Limited. Clients of the business have included several of the new start challenger banks in the UK, specialist accountancy firms and an accredited body of the Financial Conduct Authority.

AWARDING ORGANISATION

HOW TO APPLY

To apply you must have:

- A minimum of 8 years’ experience in retail banking

- an up-to-date CV

To find out more and to see if you are eligible please email: communications@rb-a.org

Head, Retail ProductsAbsa Bank

SVP - Consumer LendingAbu Dhabi Commercial Bank

Director: Personal and Corporate BankingBarclays UK

Head of Retail Banking Abu Dhabi Islamic Bank

Executive Head, Retail Banking Agricultural Development Bank

General ManagerAl Ahli Bank of Kuwait Head of Customer Banking EnablementClydesdale & Yorkshire Bank

Head – Retail BankingAxis Bank UK

Head of Retail and SME Banking BancABC

Chief Executive Officer Bank Mandiri

Managing Director Bank OCBC

Executive Vice PresidentBanner Bank

General Manager - Consumer Banking Chase Bank Kenya

Head of Branch Distribution Commercial Bank International

Senior Vice PresidentDankse Bank

Head, Portfolio Management PBC Global Credit ProductDeutsche Bank

Head, Direct Sales Diamond Bank

Member of the Management Board Erste Bank

Director of Consumer Banking Fidelity Bank

Chief Operating Officer, Investment ProductsFirst National Bank

Head Consumer Banking Ghana Commercial Bank

Executive Manager, Consumer Banking Gulf Bank

Global Head Retail Banking HSBC

Head of Retail Banking Invest Bank

Chief of StaffBarclays Africa

UKRB Products & IntermediariesLloyds

Executive Vice PresidentMaybank

Director, Analytics and Decision Models Unit Millennium bcp

SVP, Retail BankingNational Bank of Canada

AGM, Head of Channels and Sales Distribution National Bank of Kuwait

SVP & Head of Branch Banking DivisonUnion National Bank Retail Banking Director NIC Bank

Head of Personal BankingStanbic IBTC

Exec Director of Personal Financial ServicesPT Bank UOB

SVP, Marketing & Channel StrategyRoyal Bank of Canada

Risk Oversight - Head of DepartmentSantander UK

Managing DirectorSIC Life Trust Finance

Group Head Retail Banking Skye Bank

Member of the Executive BoardSNS Reaal

Head of Retail Banking, Algeria Société Générale

Chief Financial Officer: Postbank South Africa Post Office

Executive Head, Personal and Business BankingStanbic Bank Ghana

Director, Personal and Business Banking & COOStanbic Bank

Head, Personal & Business Banking Standard Bank

Director of Equity Retail Sucorninvest

PREVIOUS RBA MASTERCLASS ATTENDEES

RETAIL BANKINGACADEMY

Empowering Bankers. Serving People.

®

International House 1-6 Yarmouth Place, Mayfair, London W1J 7BU www.retailbanking-academy.org