Ramco Dealer Management Systems (R-DMS)

Empower Your Dealer To Be a Leader !

DMS – Challenges & Benefits

• A Principal – Dealer Ecosystem is a very complex one with

direct impact on the Customer. It is important for dealers to

• Have an improved Sales Forecasting, based on

real-time sales inputs

• Have Stock Visibility and Inventories at

dealerships

• Increase revenue through higher number of

converted opportunities and customer retention

• Effectively control and monitor of the business for

a better and decision making

• Provision Online onboarding, test and certification

of dealerships

• Have complete ownership including maintenance,

trainings, remote helpdesk and sustenance

High volumes of manual

transactions

Information residing in silos across legacy

systems

Lack of decision support tools for analysis and

forecast

Training Dealers

Single source of truth for

enterprise-wide data

Improved Productivity across

dealer network

High application availability

Improved process efficiency and reduced cost

Challenges

Faced

Benefits

Ramco Dealer Management System (DMS) ”ACCELERATE YOUR BUSINESS”

Ramco DMS is a cloud-hosted, integrated solution that helps Dealers :

• optimize resources

• Increase customer satisfaction

• Maximize potential for revenue generation

R-DMS brings it all together

Ramco DMS Offering

Dealer Development

Dealer Management

System (DMS)Analytics

CRMFinance

Sales Management

Service Management

Spares Management

The End to End activities of a Dealer are covered through the following Modules

Contextual to the Needs of each Type of Partner

Minimal Capex investment

Pay as you use Subscription charges

All you need is a browser

R-DMS Platform

Legacy Application / ERP

Ramco Integration Platform - iRIS

Ramco Connected Enterprise Platform

Dealers Franchisee Subsidiary Sub-Contractor

Ramco Reporting and Intelligence platform

Connect your different partners

Integrate your Legacy applications

Seamless information availability

DMS Setup and Integration (Deployment Architecture)

Dealer 1

Dealer 2

Dealer 3

Dealer 4

Dealer 5

Principal

DB

HO

Principal

Core

Business

(ERP)

Through SFTP

DMS Setup Outside DMS

Parts PO by KPD

Parts Sales Invoice by PrincipalP

art

s P

O b

y D

ea

ler

Pa

rts S

ale

s In

vo

ice

by K

PD

Through Inheritance

Model PO by Dealer

Model Sales Invoice by

Principal

Masters

Claims (Warranty and DSI

Claim)

Returns (Purchase, Sales and

Invoice)

IDT to Other Dealer

Control

Unit

Dist.

HO

AO

Analytics eSignature DeviceIntegration

SOA Integration / Collaboration

Powered by Ramco VirtualWorks®

Data UploadsEmbedded WorkflowAdvanced Reporting Wizard Interface

Advanced Planning & Optimization

Geospatial Integration

Enterprise Process Control Solutions

Vehicle Management Service Management Warranty

ManagementDealer

DevelopmentPre-Sales CRMSpares Management

Finance & Accounting

Service Administration

Job & Package

Recall Management

Mobile Service

General Accounting

Receivables Management

Payables Management

Fixed Assets Management

Tool Master Maintenance

Make Master

Model Master

Sales Process

Stock Transfer

Demo Vehicle Management

Event / Campaign Management

Pro-active customer contact

Performance Monitor & Analysis

Budgeting

Loyalty Administration

Management Accounting

Vehicle Master

Dealer Master

Dealer Life cycle Management

Working Capital Management

Training & Development

Dealer Complaint handling

Channel Finance

Sales Planning

Purchase/Receiving Process

Warranty Administration

Extended warranty Management

Warranty Job card

Reminders & Appointments

Job Card

Service Invoice

Physical Inventory & Cycle Counting

IDT Purchase/Sales Process

PSF

Complaints

PDI

Service Estimation

DSI

Sales Enquiry

Follow-up

Quotation

Vehicle Exchange

Filed Activity

Call Center Enquiry

Item Master

Price Master

Purchase/Sales Process

Return & Receipt Process

Order Status Inquiry

Inventory Analysis & Planning

Allocation Process

Stock Inquiry Process

Spares Liquidation Process

Counter Sales Process

Post Sales Feedback

Post Service Feedback

Post Sales / Service Follow up

Complaint Handling

Sales Target( & Rolling Plan Dealer)

Hierarchy Definition

( Sales Territory, Org,

Parts, Sales, Service)

Reports

Reports

Reports

Reports

Reports

Warranty Claim Process

Enterprise Add-ons

Ramco DMS on Cloud | Offering

Value Proposition

• Process Standardization (Sales, Service & Spares)

• Complete Visibility on Supply Chain Information

• Selective information gathering

• Ramco DMS co-exist with Principle ERP Systems

• Scalable / Module wise Reports (15 Principal Reports)

• Principle can use modules viz., CRM & Warranty

Management’

• Increase Operational Efficiency

• Improve Revenue Generation by High Customer

Retention

• Approval Mechanism through Principal (RO/AO)

• Warranty Claim Management

• Scalable / Module wise Reports (100+ Dealer Reports)

• Real Time Stock Availability (Vehicle/Parts)

OEM Dealer

Unique Selling Proposition ( USP) of Ramco DMS

• Cloud-hosted solution offering: Sales, Service, Parts, CRM, with an excessive OEM Integration Touch Points built in.

• Best In-Class Processes and Practices in place resulting in high Productivity & Efficiency across Dealer Network

• Suitable for any OEMs and Multi-Franchisee Dealership Outlets

• Cost-Effective ‘Pay-Per-Use’ i.e., Subscription Model

• Online On-Boarding, Provisioning, Test and Certification of Dealerships

• Complete ownership including Maintenance, Trainings, Remote Helpdesk

Attach Images

Approval & Alerts

Manage Critical operations – Anytime, Anywhere

Download App

Access ERP screens on Mobile

• Sales Management

• Service Management

• Spares Management

• Customer Relationship Management

Mobility

Sample Dashboards

Parts Ageing Analysis Sales Enquiry Information Service Job card Status

Case Study – DMS Customers

© Ramco Systems www.ramco.com

A LEADING TRACTOR MANUFACTURER IN INDIA

Providing an integrated Dealer Management System, including Vehicle Sales & Purchase, Service, Parts, Warranty,

Dealer Development & Finance to connect Principal’s extended dealer network

Comprehensive DMS offering

1560 Users

310 Dealers across India

Global Scalability

© Ramco Systems www.ramco.com

140 62

12

2 -3 Rollouts In parallel per week

2 member Team per Roll out

341 Users: Dealer 318, Principle 23

120 + Intg. Touch Points thro’ IRIS

53 Dealerships + Depots

100 + ARI Reports

DMS Roll out in just 6 Days @ each Dealership70

34Andhra Pradesh 9+1

Dealers

Tamilnadu 3+1 Dealers

Gujarat 13+2 Dealers

Karnataka 17+2 Dealers

Telangana 4+1 Dealers

Thank you