Program Description - Kauai Community Collegeinfo.kauai.hawaii.edu/admin/documents/Media2015APRU.docx · Web viewWe lack a comprehensive replacement plan for our network backup system

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Kauaì Community CollegeAnnual Program Review for

Media ServicesOctober 2015

Program Description

Unit Description: A subunit under Academic Support, four main technical specialties include: maintaining the campus media inventory, distance education, voice and data operation and maintenance, and production services.

Kaua‘i Community College Media Services provides dependable, professional services, ranging from classroom media support and creative production services to advanced digital media communication applications. We use innovative and creative approaches to produce publications of the highest possible quality which enhance the college’s presence online and in print.

Part I. Quantitative Indicators

Unit : Media Services Quantitative Measure

2011-2012

Quantitative Measure

2012-2013


2013-2014


2014-2015

Demand

Campus Enrollment (FTE) 780 802 814

Number of Faculty 71 72 74

Number of Staff 85 93 89

Efficiency

Number of Media Staff 3 3 3 3

Average Service Hours 74 74 74 74

Number of Student Help Hours NA NA NA NA

Number of Work Orders Completed Media Technical 588 562 557 400

Number of Work Orders Completed Media Graphics 339 347 352 366

Number of Copies Generated 600,000 840,000 699,000 792,000

Number of Copies per FTE Student 770 1,048 860

Hours of ITV/Videoconference Credit Courses 705/1195 760/1561 1075/968 903/1184

Distance Students Proctored ITV/Videoconference 140/30 90/20 75/10 75/10

Number of Videoconferences 186 207 155 233

Hours of Videoconference Meetings 372 414 223 466

Media Budget/FTE Student+Fac+Staff

Classrooms Equipped/Total Classrooms 37/48 37/48 38/48 38/48

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Effectiveness

Satisfaction Measurements: Classroom

I am satisfied with the customer service. 4.57 NA NA NA

I am satisfied with the response/delivery time. 4.53 76% 4.5 4.60

If there are procedures for use of equipment, they are understandable. 4.13 76% 4.7 4.76

I am satisfied with the quality of the work. 4.55 54% 4.1 4.03

Satisfaction Measurements: Elec. Maint. & Repair



If there are procedures for use of equipment, they are understandable. 4.19 78% 4.3 4.43


Satisfaction Measurements: Faculty Workroom



If there are procedures for use of equipment, they are understandable 4.5 72% 4.7 4.76


Satisfaction Measurements: Graphics

I am satisfied with the customer service. 46% 46%

I am satisfied with the response/delivery time. 46% 44%

If there are procedures for use of equipment, they are understandable. 34% 34%

I am satisfied with the quality of the work. 54% 54%

I think my capability to instruct has increased as a result of the services provided by:

Electronic Maintenance and Repair 4.07

Classroom Equipment Services 4.14

Faculty Work Room 4.08

I think student learning has increased as a result of the services and technologies provided by:

Electronic Maintenance and Repair 4.09

Classroom Equipment Services 4.15

Faculty Work Room 4.12

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Part II. Analysis of the Program Photocopy Uptime

• 99.9% = Xerox Model 7775, #1• 99.9% = Xerox Model 7775, #2Note: Percentage uptime based on non-operational time divided by copy room hours of operation (55 hours per week).

Operational Hours per Week, Including Distance Education Programs

• 74 hours (7:30 a.m. to 10 p.m., Monday to Thursday; 7:30 a.m. to 4 p.m., Friday; 8 a.m. to5 p.m., Saturday)

ITV and Videoconferencing Support

The third generation of equipment for the Hawai‘i Interactive Television System (HITS) was installed by Media Services in 2011. The installation and operation of the new system has positive results as seen in the 2012-13 HITS Student Survey (see ITV Student Survey results). Both received audio and video quality student satisfaction has increased. One explanation for this can be attributed to the system’s high definition capabilities with one monitor dedicated to the instructor, one on the instructor’s visual aid, and a third monitor dedicated to the neighbor island students. This new capability for HITS distance education classes seems to bring about the learning environment of the traditional face-to-face classroom. There were comments that the room temperature was too warm. It is assumed that the room in question is the main HITS classroom (LRC 122). The campus-wide temperature setting is 74 degrees. There is no separate thermostat in the room to control the temperature. Although the completion of the energy management system by Chevron was completed in 2013, the old air handler units in the ceiling were not replaced. This caused higher room temperatures throughout the Learning Resources building because of aging valves that control the flow of chilled water distribution. The installation of new carpet during the summer of 2012 continues to receive positive comments. Students desired that existing chairs be replaced. The entire LRC building is scheduled for complete shutdown beginning June 1, 2015, to address air conditioning issues. This scheduled one year shutdown will adversely affect all distance education courses. The LRC air conditioning renovation project will begin on November 16, 2015. During the renovation distance learning courses will relocate in OCET and Business Education Division classrooms.

A survey of the limited student population using videoconferencing was conducted (see Polycom Videoconferencing Student Survey). Those students who have experienced distance education courses by HITS in the past were particularly critical of the quality of both video and audio received from the origination site. Non-HITS students comments centered on being somewhat “distanced” from instruction. Both issues cannot be easily addressed by the non-origination site.

Maintenance/Repair and Classroom Equipment

Media Services’ campus survey uses a 5-point Lickert scale to measure satisfaction for services provided. Categories of customer service, response time, and quality of work, resulted in a 4.58 rating. As in past surveys, the lowest scores were in the category of procedures. Procedures in the classroom equipment resulted in a 4.1 response. To address this issue, Media Services continues to offer two

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sessions prior to the first day of instruction on classroom equipment familiarization and procedures for the past five years. Dates and times are communicated to each division at least a month in advance, and morning and afternoon sessions are scheduled. No one showed for spring 2014 and only two showed for fall 2015. Faculty Work Room

Customer service, response time, and quality of work resulted in a 4.7 score. As in the above discussion, procedures scored the lowest (4.6). To improve this category, Media offers two instructional sessions at the beginning of each semester. As with classroom equipment procedures, the two sessions each semester are announced to each division at least a month in advance. Attendance has been marginal; the last sessions attracted four participants. Total number of copies made increased by 91,000 from last year. The overall customer satisfaction rating is expected to drop next year. This is due to relocation of equipment and personnel into four different buildings. Graphics Department

The Graphics staff person has standing annual work orders for two schedules of classes, a College catalog, and the graduation program/invitation. This department also assists in the printing and production of the catalog in Media Services. In addition there are numerous program brochures to be updated and copied each year, various web pages that have to be updated when the College catalog comes out, color copying, laminating and digital photography connected with marketing projects such as:

• Worked with Marketing Director and created new Kauaì Community College branding graphic element to be used with KCC banners, teardrop dispays, tabletop displays, catalogs, brochures, flyers, newspaper editorials, etc

• Created new brochures for Financial Aid, Autobody, Automotive, Culinary, Hoòuluwehi Sustainable Living, and the Health Education Program

• Created brochure templates for division use• Created various signages for campus, special events, Performing Arts Center shows, directions, and

programs• Formed capstone menus with 2nd year Culinary Program students. Provided graphic services to

produce fine dining menus at the rate of 50 per week for 2 six-week modules for a total of 600 which were produced on the 5550 HP printer. Next year capstone students will work with an 11x17 size menu, which will also be printed in house. These menus were also electronically sent to Fine Dining customers

• Produced numerous electronic and print ads for Office of Continuing Education and Training.• Assisted general college, Nursing, Allied Health Program, Culinary, and Ohana Committee with

various projects• Created Garden Island Newspaper ads for our schedule of classes and registration information. • Updates campus map.• Updates KCC courses online• Produced campus catalog, 1x a year - 8 weeks• Created graduation program, 1x year - 3 weeks, working with Admissions Director and Distance

Learning Coordinator• In 2016 will work with Nursing Division for their next Accreditation Document, discussion taking

place

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• Graphics also does web and hardcopy research for graphics, images, and will create artwork and visuals for PowerPoint presentations, displays, banners, brochures, posters, and flyers.

• 11x17 posters - 750+ on 5550 HP printer • Academic and division brochures on Media Copier, total of 3,000+

Miscellaneous: • Photography: 300+, 100+ electronically sent out and coming in for color printing.• Large laminator is being used by the Liberal Arts Division, Nursing, Early Childhood Education

Program, Automotive and Auto Body, KCC Counselors, and Science and Math Divisions• Pouch (small) laminator has been heavily used also, for various signs, name tags for student

workers, and various student programs (Massage Program, etc.) displays: 475+• Various tickets, numbered and trimmed: 2,000+• Scanning assistance: 81• Copy machine help: 3.5 + hour or so a week• Marketing and promotion for the College Wellness Center • Updates to Student HandbooksPart III. Action Plan Media Services has eight goals as listed below. Each of these program goals is then aligned with the Kaua‘i Community College Goals and Strategic Goals chart that follows.1. Provide and maintain state-of-the-art equipment to support the campus’ communication

infrastructure (electronic, videoconferencing, voice) and technology-enabled learning in both physical and virtual environments (classroom equipment, HITS, and videoconferencing).

2. Installing and maintaining the campus’ (backbone, horizontal, and vertical) copper and fiber optical infrastructure for voice and data.

3. Operating communication and teaching/learning technology as needed (including HITS and videoconferencing).

4. Assisting community groups in the delivery and maintaining and operating of appropriate equipment.

5. Supporting the college and its programs through print and electronic media (video production, printed media, and electronic media).

6. Providing technical and maintenance support for the campus security systems, such as surveillance cameras, 911 Code Blue, and campus exterior public address system within current policies and guidelines.

7. Working with ITAC to help ensure current technology is addressed and provided in a cost-effective manner.

8. Continuing with ongoing efforts in professional development opportunities concentrating in technology-related fields.

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Goal Alignment UH System Goals, Kaua‘i Community College Goals, and Strategic Goals

Program Goals

H Goal 1: Educational Effectiveness and Student Success KCC Goal 1: Access & KCC Goal 2: Learning and Teaching

Strategic Goals: Student Recruitment, Retention and Success of All Students and Particularly

o Native Hawaiian studentso Increase success of Remedial/Developmental

Students, focusing particularly on readingo Non-traditional Students in Career and

Technical Programso Increased Completion of Degrees,

Certificates, and Licensureo Increase outreach to k-12 to improve college

preparation and to ensure that students are aware of specific opportunities that KCC provides, recognizing that outeach must not be limited to high schools

Relevant Curriculum Developmento Sustainability/Green Jobs/Effectiveness and

Sustainability of the KCC environmento Health and/or Safety Issueso DOE-KCC English Alignmento Improve the quality of distance education by

addressing student readiness, the course development process, diversity of offerings, assessment and delivery methods (mobile learning)

o Increase overall retention and persistence to graduation or transfer (identify goals and track by disaggregated groups), with an additional focus on STEM degrees and certificates

o Improve the facilitation of integrative/critical thinking in courses

Completion of o Course and Program Student Learning

Outcomes (SLOs) o Course Action Forms (CAFs)

Assessment Activities and Analysis

KCC Goal 1: AccessKCC Goal 2: Learning and Teaching

Above goals are addressed by Media Services Program Goals 1 thru 7.

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Goal Alignment UH System Goals, Kaua‘i Community College Goals, and Strategic Goals

Program Goals

UH Goal 2: A Learning, Research and Service Network KCC Goal 3: Workforce Development & KCC Goal 5: Community Development

Strategic Goals: Increased Job Placement and/or Performance through

o Revised or New Curriculumo Better Coordination with Business and

Industry

KCC Goal 3: Workforce DevelopmentKCC Goal 4: Community Development

Above goals are addressed by Media Services Program Goals 1, 3, 4, 7, and the Media Services Advisory Board.

UH Goal 3: A Model Local, Regional and Global University

KCC Goal 6 Diversity Strategic Goals:

o Fostering Global Understanding and Intercultural Competence

o Increased Enrollment and Success of International Students

KCC Goal 6: Diversity

Above goal is addressed by Media ServicesProgram Goals 1, 2, 3, and 5.

UH Goal 4: Investment in Faculty, Staff, Students and Their Environment

KCC Goal 4: Personal DevelopmentStrategic Goals:

o Professional Development Directed to Any of the Above Goals

o Enriching Student Experience, Particularly Directed to Any of the Above Goals

o Increasing the Efficiency, Effectiveness and Sustainability of the KCC Environment

KCC Goal 4: Personal Development

Above goal is addressed by Media Services Program Goals 3, 7, and 8.

UH Goal 5: Resources and StewardshipKCC Goal 5 Community Development

Strategic Goals: o Reduce Deferred Maintenance

o Address Health and Safety Issues

o Promote Sustainability

KCC Goal 5: Community Development

Above goal is addressed by Media Services Program Goal 6.

Action Plan(s)PROGRAM GOAL ACTION ITEM RESOURCES

NEEDED PERSON(S)

RESP. TIME- LINE Indicator of Improvement PLO Impacted STATUS

Program Goal 5 Provide wider photo coverage of campus

events

0 SO Begin F08 Enhanced websites,

brochures, print media, regular KCC Bulletin submissions

1 Ongoing

Write copy to promote college events in catalog,

schedule, brochures

*New: Improve college marketing efforts by

improving color images for brochures, posters,

etc

$6,900 SO Begin F08

Begin S10

Enhanced websites,

brochures, print media, regular KCC Bulletin submissions

1 New brochures are being developed.

Drafts are due 1/14/11. New ads

for registration were created.

Ongoing

*New: Improve customer support using

electronic tablet to review drafts at their

locale

$2575.00 SO Begin S10 More storage and updated software

for graphic support of programs.

1 Purchased postponed

Cancelled

PROGRAM GOAL ACTION ITEM RESOURCES NEEDED

PERSON(S) RESP. TIME- LINE Indicator of

Improvement PLO Impacted STATUS

Program Goal 5

All strategic goals could potentially be impacted if they use the services.

New: Improve marketing by improving graphic

capability to support the campus and UCTR:

possible purchase of new computer and new

software

3,500-4,000

SO Begin S12

F13- new flyers

S14

Create flyer on graphic services

& distribute

Upgraded flyers for campus

programs, UCTR programs, etc.

Create marketing items to improve

visibility

1 On going

Ongoing

Program Goal1, 2, 3

Seek funding for classroom spare

projector bulbs ($500 ea)

4 @ $500=$2,000

PW Begin F09 No break in down time for projectors

1 Purchased 05/2010

Completed

Create survey instrument for distance education courses via videoconf.

0 PW Begin S09 Improved videoconf.

services for DL

1 Ongoing; conducted

yearly

Follow-up survey to validate classroom equipment services

0 PW Begin S09 Improved services

1 Ongoing;conducted

yearly

Smart Board:Seek funding

and install in LRC 128

$6,000 PW Begin S09 Enhancedlearning

assessments

Installed 06/2010

Completed




Implement media infrastructure for Phase

II building

0 PW Begin S09 Multimedia presentation

equipment for OCET classrooms

Completed 06/2010

Program Goal 1, 2, 6 Plan, researchnext generation

cabling

0 PW Begin F10 Higher speedvoice/datanetwork

infrastructure

Estimatedcompletion

2011

Completed

Re-install equipment for renovation of Natural

Science, LRC buildings

0 PW Begin 2010 New learning environment

Estimated completion 2011

Completed

Program Goal 1, 2, 8

Implement work order system

0 PW, SO Dec. 08 Work order tracking

1 Phase 1 implemented

July 2013

Develop PD Subject to available

funds

PW Certifications Ongoing

Program Goal1, 2, 3, 4, 6

Develop & implement UPS battery replacement

schedule

$4,500 yearly PW FY 2014 99.9% network uptime

Yearly




Website Seek feedback

within campus

KT Nov. 06 Changes made 2006 CCSSE extra questions results say that 86% of students are very

satisfied or somewhat satisfied with the website.

Completed

Program Goal 1 Photocopy equipment Campus-funded

required if uptime goal

not met

Media Staff Nov. 07 Established 95% minimum uptime

1 F10 uptime is 99%

Ongoing

Establish advisory committee for catalog

0 SO S06 Direction on which medium to

use for catalog

Completed F08

Ongoing

Establish advisory committee for technical

aspects

0 PW Aug. 09 See Media Services Advisory

Board Minutes

Second meeting held Aug. 2010

Ongoing

Program Goal1,2,3,6

All strategic goals are impacted by this upgrade.

Enhance CampusCabling System forHigher Speed

Cost: $4000 Add’l $5,000

PW F10 Spring 2012

Provide higher bandwidth for

campus voice/data

1 APRU budget request for $4000

in 2010

Additional $5K required




Program Goal 1 Enhancing Classroom Learning Environment

Cost: $1500 PW S10 Re-stock burnt bulbs, no backup projectors exists

Covered in Media Services Budget

Completed

Unit Goal 1 Improving “Procedure” Category in Data

Analysis

0 PWCK

S10 Offer each semester

1 Ongoing

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Part IV. Resource Implications After analyzing the campus’ ability to survive electrical power fluctuations and outages (both scheduled and unscheduled), a marginal report card was assessed. We lack a comprehensive replacement plan for our network backup system. This system is based on UPS (Uninterruptible Power Supply) that serve not only as a backup battery to network equipment, but adds surge protection and line conditioning. It is critical to note that the campus network is the backbone to all of our computing requirements to include but not limited to: all 911 emergencies, security cameras, communication systems, student registration, student financial aid, student classroom outcomes, and soon all systems that control air conditioning, lighting, and entry door mechanisms. The campus has already invested in 60 UPS manufactured by American Power Conversion (APC), a subsidiary to electrical giant Schneider Electric of Canada. APC recommended a three-year replacement battery plan. The campus has numerous models and differing purchase dates, which in turn yields to differing battery replacements at differing pricing. Using $300 as the average replacement battery cost (includes proper environmental disposal, shipping, and applicable taxes), a three-year replacement plan required a budget allocation of $4,500 per year. This amount was requested in the 2012-2013 APRU process. The critical need to maintain the campus’ data network system was seen by the APRU process and the request received the number one ranking. The priority in the replacement plan focused on the units serving the campus’ server farms. The second round of funding will focus on the UPS serving our key data switches. The UPS replacement was deferred in fiscal 2015 as explained below:

Approximately 60% of the Media Services budget was spent on the LRC air conditioning renovation project. In September 2014, it was announced that the entire LRC would need to be vacated due to a yearlong renovation project. That meant the loss of the entire library, seven classrooms, and the relocation of 14 individuals. The biggest and the most costly issue was relocating the primary networking infrastructure which compromised of front end routers, layer 3 switching, and interface network for external agencies. The LRC serves as the hub for the entire campus data and voice network. The relocation project was divided into four phases beginning Christmas through New Year holiday period. The final phase will be completed on November 15, 2015. The wiring of the Social Science Building to accommodate the library and Tutoring Center and six individuals constituted the second cost factor. All three Smart Board systems in the LRC were relocated based on instructional requirements, which will remain. The purchase of new replacement units is desired. Due to the cost encumbered during the relocation process, the UPS battery replacement plan was deferred. This caused major failures in our data centers and wiring closets. The key to the survivability of the campus data network is the fiber optical cabling which could not be relocated due to costs and time elements. Media Services personnel have been designated to work alongside the private sector contractor and subcontractors to identify and eliminate accidental damage to these critical fiber cables. It is estimated that the renovation process will be completed at the end of 2016, at which time the process needs to be reversed. The material cost to re-wire the entire LRC is anticipated to be the most costly item, followed by Smart Board replacements. As in 2014, Media Services will not be requesting any additional APRU supplemental funding.Part V. Program Learning Outcomes and Assessment Program Learning Outcome 1: KCC Media Services facilitates learning and teaching by operating, maintaining, and upgrading the campus communication infrastructure, classroom technology resources, and equipment essential to accessing virtual learning environments (such as HITS).

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Assessment: survey feedback which included uptime/downtime for telephones, HITS, etc., statistics on classroom use of technology, HITS use, and videoconferencing equipment use. Records of professional development and training (see PD FY 2013), is based on credentials on needed continuous education credits required to maintain current certifications in the technology and environmental field. Professional development addresses the ongoing efforts in Section III (Action Plan 8).User surveys show high satisfaction with the various media services. Graphic services are at about 48% with 30-40% not applicable which points to a self-marketing deficiency. An action plan has been created to address this. The uptime/downtime for telephones, HITS, etc. has not been measured at this time but the copiers have been measured and register almost 100% uptime. The hours of ITV and videoconferencing courses has remained about the same. The number of videoconference meetings has also remained about the same. Media Services program remains healthy. Users are very satisfied with this service and action plans center around improving the current data backbone and improving user instructions. Graphics services are working toward improving their products and services and making people more aware of the services available. As a cautionary note, as mentioned previously, due to the relocation of services and personnel in different locations, customer satisfaction data is expected to decline.

Part VI. Programs Cost Per SSH

Part VII. Capacity

ITV Student Survey

2011-12 2012-13 2013-14 2014-15

Test Proctoring 4.83 4.8 4.8 4.8

Quality of Receive Video 4.83 4.8 4.8 4.8

Quality of Receive Audio 4.79 4.8 4.8 4.6

Physical Room Condition 4.74 4.5 4.2 4.4

Technical Support Received 4.87 4.8 4.8 4.8

Overall Operation 4.60 4.7 4.7 4.7

Polycom Videoconferencing Student Survey

2011-12 2012-13 2013-14 2014-15

Test Proctoring 5.0 NA NA NA

Quality of Receive Video 4.33 4.4 4.4 4.2

Quality of Receive Audio 4.33 4.4 4.4 4.2

Physical Room Condition 4.33 4.5 4.3 4.4

Technical Support Received 5.0 4.8 4.8 4.8

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Overall Operation 4.33 4.5 4.5 4.5

2015 Academic Support Services Survey 1. I am:

Answer Options Response Percent Response Count

Faculty 65% 28

Staff 35% 15

answered question 43

skipped question 0

2. Electronic Maintenance and Repair – Outside of the Classroom (Pat W.)Video systems, overheads, campus cable, cable TV, network wiring (wireless and wired), sound systems, electronic display, computers, media classroom design, equipment purchases

Answer OptionsStrongl

y Disagre

e

Disagree

Neither Agree Nor Disagree

Agree Strongly Agree N/A Respons

e Count

I am satisfied with the response/delivery time. 0 0 2 4 32 5 43

If there are procedures for use of equipment, they are understandable. 1 0 3 10 21 8 43

I am satisfied with the quality of the work. 0 0 1 7 29 6 43

Comments 12

Always prompt & accommodating,

Pat is awesome. He is always so prompt, and his quality of work is outstanding.

He saves us every time!!

No procedures are listed anywhere; when someone changes wires / settings you have to call for help to get it fixed - which can be a problem when this is discovered at the start of class.

Excellent, Prompt service EVERYTIME!!!!!

Pat and Clarice are an awesome team. They have responded to even last minute requests with such professionalism.

The only difficulty and this one is frequent, is that it is difficult to reach Pat when we need him. It would be great if he had access to a school phone.

I commend Pat for all his hard work!

Patrick is amazing. His response time is almost immediate in most cases. The computers in the classroom are very difficult for people to use when they are new. Even turning them on is a challenge -- people can't find the power button. It's pretty well-hidden in the box that holds the computer. New people definitely need training on this or they

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won't know what's going on.

When I need other things not covered in the above, Mr Watase has always assisted

The staff goes above and beyond their duty to assist in student learning.

Pat Watase is the best!

3. Classroom Equipment Services (Pat W./Tom K. and Computer Services)Overhead projectors, Elmos, Smart Boards, slide projectors, sound systems, video projectors, display systems, language labs, test scanners


y Disagre

e

Disagree



e Count



I am satisfied with the technology training provided for classroom equipment.

1 3 5 9 15 10 43

Comments 12

Always prompt and accommodating

I don't think the technology training falls under Pat and Tom, but it would be great to have more training in these areas.

no procedures are listed in any of the labs I use, and each lab has a different procedure. It would be extremely helpful if procedures were posted

Elmo problems are worked on, but not resolved. It seems like there are issues with the machines themselves that can't be fixed by our staff here - they should be replaced or sent back to the company for servicing.

Once again, outstanding

Same-- they are difficult to reach if there is something we don't understand and/or there is a technical problem. Maybe they could leave a call number at the site each time.

See above about the computers in the classrooms. One idea for improvement -- In most classrooms the ELMOs and computer units are far away from the light switches. If there could be a button or switch for the lights near the ELMO/computer unit, then faculty could save a lot of time moving back and forth to turn off lights.

there was training for the provided equipment in the classrooms?

Pat & Tom and rest of the gang are great!!!

Do not receive technology training. Have been satisfied with requests being completed on time.

Equipment is checked and updated on a timely manner and if there is a need the response is timely.

Pat W., Tom K., and CS are wonderful!

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4. Faculty Work Room (Pat W./C. Kali)Up-to-date equipment, hours of operation, explanation by staff on how to use variety of equipment


y Disagre

e

Disagree



e Count



I am satisfied with the technology training provided for equipment in the tech room.

1 0 3 3 24 12 43

Comments 9

Always prompt & accommodating

more instructions should be posted on the equipment.

Better in Fac 2! Much more convenient to faculty offices.

They do a GREAT job

Thank you Pat and Clarice for doing an awesome job!

Have not used this service

Do not use service.

I am sorry for the construction but the staff is very responsive.

I love C. Kali! She's always helpful, very kind, and very professional.

5. Graphics Services (Suesue O.)

Graphic design support with logos, brochures, flyers, handouts, banners, posters, PowerPoint


y Disagr

ee

Disagree


AgreeStrongl

y Agree

N/A Response Count

I am satisfied with the customer service. 1 2 4 6 15 15 43


If there are procedures for use of equipment, they are understandable. 1 1 5 3 10 23 43


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Always prompt & accommodating

Suesue is very helpful with graduation invites and programs, we appreciate her help!!

This area seems over-staffed (2 full time positions?) for the output and benefit to the college.Her services and expertise are not available to all -- just her friends, it seems. This is inexcusable. Maybe we don't need her in this role. Don't even know how to request her services.You might not get what you need done right away, but when it's done, it's beautiful, just like Suesue's personality. She's great!

Don’t use service.

Thank you, Suesue!

Suesue is always helpful when I need her assistance.

Always great work

11. I think my capability to instruct has increased as a result of the services provided by:


y Disagre

e

Disagree



e Count

Electronic Maintenance and Repair 2 1 3 9 13 15 43

Instructional Design Services 1 1 4 3 9 24 42

Classroom Equipment Services 2 0 0 11 14 15 42

Faculty Work Room 1 0 3 9 12 17 42

Graphics Services 1 1 3 6 9 22 42

Library Services 1 2 4 11 8 16 42

Tutoring Services 1 0 5 4 14 18 42

Testing Services 1 0 3 4 14 20 42

Comments 2

All these providers serves with Excellence, mahalo!

Library: not enough space. And cannot make noise/ talk. Classroom equipment: Rarely hooked up (projector). Don't need it now though :) we manage just fine without it.

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12. I think student learning has increased as a result of the services and technologies provided by:


y Disagre

e

Disagree



e Count

Electronic Maintenance and Repair 1 0 5 14 12 10 42

Instructional Design Services 1 0 4 11 8 18 42

Classroom Equipment Services 2 0 2 17 13 9 43

Faculty Work Room 1 0 5 11 11 14 42

Graphics Services 2 1 8 6 6 19 42

Library Services 2 2 5 16 8 10 43

Tutoring Services 2 0 5 11 15 10 43

Testing Services 2 0 5 10 14 12 43

Comments 4

Totally

it would be great to have conference rooms, so students (larger groups) can have study groups. Or so teach can host study groups outside of class.

As long as these services are available and any area of concern or complaints are address and resolved, student learning will increase.

Even if I don't use all of the services, I think everybody does a great job. We all do the best we can. Thank you!

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PD 2014 – 2015

06/03 40G Data Center Secrets, Webinar BrightTalk06/04 Need for Extreme wireless speeds, Webinar BrightTalk06/12 Pushing LAN Boundaries, Webinar BrightTalk07/16 100G/200G networks, Webinar Alcatel/Lucent07/21 LEED, green roof, on-line lesion #1, 2 CEC07/23 Fiber Optics – physical Layer, Webinar LightWave07/23 High Density Networks, Webinar Berk Tek, Leviton07/30 Cabling for educational facilities, Webinar Legrand Ortronix07/30 High-power PFC Controls, WebinarFairchild Industries07/31 Lightwave optical innovation summary, Webinar Lightwave08/06 400G data centers, Webinar Lightwave08/13 Modernizing existing data centers, Webinar BICSI08/14 BlackBox 2M2, Webinar Black Box08/19 Integrated Surveillance technology, Webinar SDM08/20 Trends in fiber & cables, Webinar JDSU08/21 10G base-T, 40G/100G, Webinar BICSI08/21 AV technology infrastructure, Webinar Pennwell 08/27 Fiber Optic Sensing, Webinar Lighwave08/27 USB in audio visual, Webinar INFOCOMM08/29 DAS networks, Webinar Fluke09/15 Photonics Integrated Circuits, Webinar Lightwave09/16 Future of PoE deployments, Webinar WESCO BICSI09/16 Design Photonic IC, Webinar Lightwave09/17 Testing & measurement for fiber, Webinar Lightwave09/18 Deployment of preterminated fiber, Webinar FOA09/18 Managing Data Centers, Webinar Belden09/19 Power generation and alternative energy, Webinar Con Edison09/23 Beyond bandwidth, managing fiber, Webinar Commscope09/23 Passive Optical LAN, Webinar FOA09/24 Outside plant OTDR measurements, Webinar Lighwave09/24 Wireless surround sound audio, Webinar INFOCOMM09/25 40G & 100G network cabling, Webinar Sumitomo10/08 Arc-Flash certification, Salisbury/Honeywell/DOT, 4 hours10/09 Passive Optical LAN connectivity, Webinar Tellab10/09 Future trends in optical development, Webinar Light Wave10/09 Solar lighting applications and training, Webinar Morningstar10/15 Future of oscilloscopes, Webinar Keystone10/16 Overcoming #1 cause of fiber failure, Webinar LightWave Fluke10/21 Low loss for high capacity backbone, Webinar LightWave10/22 Cabling Standard Update, Webinar Commscope, OCC10/23 High Performance tapes for extreme conditions, Webinar LightWave10/23 802.11ac, Webinar Fluke10/29 Fiber Optical maintenance program, Webinar Light Wave10/29 BICSI Professional Development, Webinar BICSI10/30 Fiber maintenance program, Webinar Lightwave10/30 Testing Challenges in M/M multiband power amp, Webinar KeySight

21

11/06 Tier 1 & 2 fiber certification, Webinar Fluke Light Wave11/07 Fiber testing 100G, Webinar Anritsu11/13 Cabling technologies for power & thermal, Webinar OFS11/17 Optics Fundamental, Webinar EXFO11/18 Thermal issues in data centers, Webinar WESCO, Panduit11/19 Understanding multimode fiber bandwidth, Webinar Lightwave11/20 Encircle Flux testing on M/M fiber, Webinar Light Wave Fluke12/03 Digital Video (HD), Webinar INFOCOM12/04 Twisted-pair copper cabling, Webinar Commscope12/05 Thermal Management in data centers, Webinar Fujikura12/10 Raman Optical amplification, Webinar 12/10 Optimizing 100G electrical measurements, Webinar KeySight Technology12/11 WiFi design considerations, Webinar Fluke12/17 Understanding single mode fiber, Webinar Light Wave12/18 Fiber Optic Connectivity Trends, Webinar Commscope01/08 Polarization Mode Dispersion, Webinar EXFO01/14 Electronics and semiconductor technology, Webinar IHS01/15 Testing 100G Ethernet, Webinar KeySight Technology01/15 IP based security system cabling, Webinar Fluke01/15 Wi-Fi, ISM band vice 2.4G, Webinar Fluke01/21 RF measurements with oscilloscopes, Webinar KeySight01/21 Troubleshooting fiber optics, Webinar Lightwave01/21 VoLTE verification, Webinar EXFO01/28 Fiber in harsh environments, Webinar Corning01/28 New USB Type C technology, Webinar INFOCCOM01/29 Laser testing, Webinar KeySight02/03 Temperature Measurement points, Webinar KeySight02/10 ISSP Sustainability, Webinar Ever Blue02/10 BICSI RCCD testing seminar, Webinar BICSI02/11 PV inverter global market, Webinar Electronics 36002/11 Microwave transmission theory, Webinar KeySight02/11 Robust LAN for IP cameras, Webinar Phybridge02/11 Optical Equipment Trends for 2015, Webinar lightwave02/12 Networking in Industrial Environments, Webinar Pennwell02/18 Education in Fiber Optics, Webinar Lightwave02/18 Co-location data centers, Webinar Corning02/18 HDMI standards, Webinar Comprehensive02/19 Sensor Signal Conditioning & Demodulation, Webinar Techonline02/25 Understanding measuring spurious signals, Webinar KeySight02/26 Reliable WiFi carrier, Webinar EXFO02/26 Power Integrity measurements, Webinar KeySight02/26 Site Survey Best Practices, Webinar Fluke03/05 Virtualization Options to Safety Critical devices, Webinar Techoline03/10 Beyond 100G, Webinar JDSU03/11 USB 3.1, 10Gbps challenges, Webinar KeySight03/11 Fiber Termination and Splicing, Webinar FAO03/11 Instrumentation Form Factors, Webinar KeySight03/17 Testing Today's Wireless Systems, Webinar KeySight03/18 Mold Prevention, Energy Conservation, Webinar IEQ

22

03/25 Cabling for Enterprise Networks, Webinar Sumitomo Electric03/2503/25 Roof top PV safety, Webinar IEG03/26 USB 3.1 at 10 Gb/s, Webinar KeySight03/26 Campus Safety & Security, Webinar Security04/01 AV & IT in Higher Education, Webinar INFOCOMM04/01 Power Efficient Wireless Platforms, Webinar Texas Instruments04/01 Demarcation Calculations, Webinar OST04/02 Access Control, Webinar Security Solutions04/07 Cyber Security, Webinar TYCO04/08 Lightwave summary 2015, Webinar JDSU04/09 Variable Frequency Drive, Webinar Belden04/09 Data centers readiness, Webinar Berk-Tek04/09 Fiber testing Essentials, Webinar EXFO04/14 Fundamentals of low current high resistance, Webinar Electronic Designs04/23 Fiber-optic cabling technology, Webinar Cable Maintenance Group04/29 Modular Data Centers, Webinar Commscope04/30 Remote Powering, PoE, Webinar BICSI05/05 Interactive classroom, Webinar Penvue05/06 RFC6349, TCP Testing, Webinar EXFO05/06 Managing Network Cabling Systems, Webinar Fluke05/12 High power PoE deployment, Webinar OST05/13 High Speed Networking Update, Webinar Lightwave05/14 High density spectrum, Webinar Fluke05/21 Category 8 update, Webinar Commscope05/28 Fiber testing/inspection, Webinar EXFO05/28 2.5G & 5.0G Wireless, Webinar Berk-Tek05/28 Variable Speed Controls, Webinar PME06/03 Out door Air Systems, Webinar Modine06/03 Troubleshooting PoE, Webinar Lightwave06/04 28AWG twisted pair, Webinar Panduit06/09 Future of Data Center Cabling, Webinar Lightwave06/11 SDN affects on optical networks, Webinar Lightwave06/16 IP video, Webinar SMD06/18 Network Advantages with Jetted fiber pathways, Webinar AFL06/23 Addressing 100G links, Webinar EXFO06/30 Data Center Hot spots, Webinar Mission Critical2015 30 CEC LEED AP EBOM, Everblue

Documents

Program Description - Kauai Community Collegeinfo.kauai.hawaii.edu/admin/documents/Media2015APRU.docx · Web viewWe lack a comprehensive replacement plan for our network backup system