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University of Hawai’i Community CollegesKaua`i Community College

Instructional Program Review 2006-2011Hospitality and Tourism (HOST) Program

Program/Unit Name: Hospitality and Tourism (HOST) Program

Report Prepared/Edited by: Candace M. Tabuchi

Other Review Participants:

Reviewed by Dean:

Dean’s Signature: Date:

Date submitted to Program Review Committee:

Kaua`i Community College Mission Statement (http://kauai.hawaii.edu/about/mission.htm)

Kaua‘i Community College provides open access education and training in an ethical and innovative student-centered and community-focused environment, nurturing life-long learners who appreciate diversity and lead responsible and fulfilling lives.

To demonstrate our commitment to this mission, Kaua‘i Community College:

supports students of all ages, cultures, and backgrounds to achieve their educational goals perpetuates appreciation and understanding of Hawaiian culture and develops programs

to support native Hawaiian students cultivates appreciation for artistic, intellectual, and technical pursuits creates curricula and programs responsive to the community’s changing needs for career

and work force development fosters partnerships with schools, the University of Hawai‘i system, and local, state,

national, and global communities leads the community toward greater social, economic, and environmental sustainability,

and maintains a healthy and safe learning environment that enhances student and employee

growth and success.

Hospitality and Tourism Program Review 2006-2011Page 1

http://kauai.hawaii.edu/about/mission.htm

HOST Program Mission Statement

To provide quality education in Hotel Operations which will prepare students for a career in the hospitality Industry or for transfer to a bachelor’s degree in Travel Industry Management; to promote positive work ethics, self-esteem and attitudes stressing curiosity, accountability, cultural understanding, quality and productivity, positive interpersonal skills, hotel and customer service skills, and professionalism; and to support students in achieving their goals.

This program is committed to equip program majors with the skills necessary for success in this global industry. The program curriculum is designed to not only prepare students for entry into the workforce, but to prepare them for further education. The program also works to ensure the sustainability of Aloha in the hospitality and tourism industries.

Part I. Executive Summary of Program Status [ top ]

The Demand analysis indicates the HOST program has doubled in the number of SSH program majors from 17 (2006) to 34 (2011). SSH program majors in program classes dramatically increased from 24 (2006) to 296 (2011), and SSH non-program majors in program classes went from 348 (2006) to 783 (2011), an increase of 44%. The number of sections and classes taught has substantially increased to accommodate the new majors. The Perkins Health indicators have deemed program Demand as Healthy.

The Efficiency analysis indicates the HOST program average class size has increased approximately11% from 15.5 to 17. The Fill Rate has also shown a slight increase from 64.58% (2006) to 66% (2011). One area of concern has been the discrepancy in the FTE BOR Appointed Faculty numbers since the number has been zero in most years, although there has been one full-time faculty member at all times. This discrepancy has skewed the data and the Efficiency Indicator has wavered from Healthy to Cautionary. The number of low-enrolled classes has increased; however, this is due in part to an increased number of sections offered simultaneously on-campus and on-line. The FTE BOR Appointed Faculty number has been revised to reflect one faculty member, beginning in 2011-12, so the Efficiency Indicators should reflect a clear picture next year.

The Effectiveness analysis indicates the HOST program’s Persistence (fall to spring) increased slightly from 50% to 53%. In 2008-09 it was 68%; in 2009-10 it was 64%. The Number of Unduplicated Degrees/Certificates earned increased from 1 (2006) to 11 (2011). The number of students transferring to complete a UH 4-year degree has wavered from 0 to 2. One recent project that I have been working on is a new articulation agreement with UH-West O‘ahu. This should be completed in April 2012. Additional articulation agreements will be addressed in the 2012-13 academic year.


Response to previous program review recommendations:The last full program review was conducted in 2005 by the previous HOST Program Coordinator (PC), Rupert Hunt. Therefore, I will attempt to address the past suggestions on areas needing improvement, and offer the current status of these areas:

1. The relationship with Kapaa and Waimea High Schools is undefined and unmanaged. The current Program Coordinator (PC) has been involved with the Academy of

Hospitality and Tourism (AOHT) at Kaua‘i High School since 2006, and is currently the Vice-chair for the AOHT Board. The HOST Advisory Committee also includes the AOHT Director of Kaua‘i High School and the Kapaa High School teacher that teaches the only Tourism class at the school. There is currently no tourism program at Waimea, although, the HOST PC has attended several career fairs at both Kapaa and Waimea High Schools.

2. The number of students who applied for the HOPE Program is low. The number of majors has increased as indicated above

3. Low graduation rates. Graduation rates and transfer rates have improved overall

4. Declining Retention rates. Persistence has wavered over the past five years, but overall it has increased.

5. Enrollment rates in classes have dictated only annual, not semester course offerings. Enrollment in classes has increased and additional course sections have been offered

every semester. Additionally, online course enrollments have been positive.6. No program-required minimum placement test scores.

This has not changed; however, the overall health of the program has grown despite no program-required minimums. The HOST PC is currently evaluating the need for a revision in the policy.

7. No current technology in program courses. The HOST PC is the first to develop any online courses for the Business Education

division. A total of six courses have been developed for online delivery, two of which are HOST core courses. Beginning in the fall 2012 semester, one of the HOST Certificates will be completely online.

8. Two years of cancelled courses due to low-enrollment. No courses have been cancelled due to low-enrollment since 2006.

9. Sophomore course enrollments lower than freshmen enrollments. This is true of most CTE majors since many students are able to receive a Certificate after

a semester or two. However, a concerted effort by the HOST PC and lecturer to impress transferability to a four-year degree has helped to increase Persistence in the program.

10. No concerted effort to attract International students to the program. There are very few International students on the campus in general; however, the HOST

program has worked with OCET to provide tourism classes to the students from Okinawa Christian University in February 2011 and will do the same in February 2012. The HOST PC is also a member of the International Committee and is very interested in the International development.

Overall, past concerns addressed were centered on the lack of collegial compatibility; however, the current HOST PC has developed a positive network both on campus and in the community.


HOST Program 2006-2011 Program Review Action plan-UPDATE

Program Goals

1.Access: To provide open access to educational excellence for a diverse student population.

1.1 Outreach Action Item Steps Person Responsible

Timeline Outcome or Indicator or Improvement

Status

Expand distance learning course offerings

Assigned time and/or summer overload

Ed CollCandace Tabuchi

Expand distance learning course offerings.

To date, the HOST PC has developed six distance learning courses and instructed four of them

Explore more short-term certificate and degree offerings (sales and marketing, management, etc.)


Candace Tabuchi

Summer 2008

Explore more short-term certificate and degree offerings (sales and marketing, management, etc.)

The HOST PC has recently developed three new certificates to be offered in fall 2012

Explore the feasibility of an AS Degree in Business


Candace Tabuchi

Spring 2009

The HOST PC has submitted the ATP for approval by the VCAA and Chancellor in spring 2012.

Track BED program students (certificate and degrees) and students taking BED courses (non-classified) from entry to exit

Track students and manage database

Establish procedures for conducting annual surveys and Web

IR and Candace Tabuchi

Fall 2008 Now that the IR position is filled, this action plan needs to be developed and implemented in the next academic year.


focus groups

Participate in College and Career Fairs, the three high school career fairs, KCC parent’s night, and other events that promote the Business Education Division

Discuss at division meetings; consult with outreach counselor

Division Chair and interested faculty, including HOST PC

Fall 2007; Spring and Fall 2008

HOST PC participated in the following Outreach Activities:

October 25, 2007 AOHT Career Fair, Hawaii Convention Center

November 6, 2007. Waimea High School Fair “Windows of Opportunities”

February 11, 2008 Kapaa High School Career Fair

September 15, 2008. North Shore Job Fair at the Princeville

November 18, 2008. Hawaii College and Career Fair at the Hilton Kauai Beach Resort

Completed

1.2 Enrollment Action Item Steps Person Responsible


Status


Work to retain students and develop a sense of cohesiveness providing/participating them in:

Academic advising

Work with counselors to establish academic advising schedules.

Candace Tabuchi

Spring 2008

Fewer registration errors/misplaced students.

On-going process

Required program orientations Organize presentations for new student orientations

Media support

Spring 2008

Complete video for outreach events and new student orientation.

Worked on this with Ed Coll and had several students participate in video production, but the quality was substandard.

Develop the MGT 122 course to be taught via Laulima in fall 2010

Ask for assigned time and/or summer overload

Candace Tabuchi

Summer 2010

Will increase enrollment and accessibility

Completed. Course was offered in fall 2010.

1.4 Support Services for Access

Action Item Steps Person Responsible


Status

Develop the MGT 122 course to be taught via Laulima in fall 2010


Candace Tabuchi

Summer 2010

Will increase enrollment and accessibility

Completed. Course was offered in fall 2010.

2.Learning and Teaching: To promote excellence in learning and in teaching for transfer, career/technical education, remedial developmental education and life-long learning.2.1 Articulation Action Item Steps Person

ResponsibleTimeline Outcome or

Indicator or Status


ImprovementRe-establish communications with DOE counterparts

Establish DOE and campus professional development coordinators to re-establish annual meetings with DOE (focus on articulation, early admit opportunities, etc.)

? Spring 2008 Articulation meetings. We did have one DOE/KCC meeting, which produced an agreement with the BTech program; however, no DOE student ever took advantage of that. Rae and I met with Ryan Terao to discuss articulation, but Ryan has moved back to teaching. No new talks have occurred.

Get more business courses such as BUS 120 into Running Start.

Contact DOE, pursue Perkins funding.

? Spring 2008 Have more business courses accepted into Running Start.

BUS 120 was on the list, and did have some RS students, but not sure where it is now.

2.2 Curriculum Action Item Steps Person Responsible


Status

Expand distance course offerings


Candace Tabuchi /Ed Coll

Spring 2008 More courses Have added the following courses: BUS 120, MGT 122, HOST 101, and HOST 125.

Explore more short-term Certificate and degree

Ask for assigned time and/or summer

Candace Tabuchi

Summer 2008

Add more Certificates and course offerings.

Revived the ECOM 100 course,


offerings overload New course for fall 2012-HOST 290, added in three more Certificates effective fall 2012. We were planning to revive the CC-Cashiering program, but decided against it. Program was deleted.

Explore the feasibility of an A.S. Degree in Business


Candace Tabuchi

Spring 2009 Complete an ATP in 2 years.

ATP submitted to VCAA in spring 2012.

Explore the feasibility of adding a HOST management course to the program or as an elective in spring 2011

Assigned time Candace Tabuchi

Spring 2011 Course will be developed and offered.

Course offering is scheduled for fall 2012.

2.3 Remedial/Developmental Action Item Steps Person Responsible


Status

Explore pre-business program for under-prepared students


Candace Tabuchi

Fall 2009 Identify courses No action taken

2.5 Academic Support Action Item Steps Person Responsible


Status

Track BED program students (certificate and degree) and students taking BED courses

Track students and manage database

Establish procedures

IR Fall 2008 Hire and IR to assist with development

IR finally hired in spring 2011, now we need to take action on this.


(non-classified) from entry to exit.

for conducting annual surveys and Web focus groups

2.6 Faculty & Staff Action Item Steps Person Responsible


Status

Establish PC position for assigned time: duties include curriculum development, CAFs, MYPOs, program reviews, PCC meetings, articulation meetings, student advising club advisor, community and industry participation.

Speak to VCAA Candace Tabuchi

Fall 2011 Allow one-person program faculty time to develop program curriculum.

Received 3 credits assigned time in AY 2011-12 for Accounting, BTech, and HOST programs.

2.7 Facilities Action Item Steps Person Responsible


Status

Equip Bus 104 with DVD/Speaker system

APRU Candace Tabuchi

Fall 2010 Completed

Equip Bus 112 with overhead projector system and Elmo/Visual presenter


Fall 2010 Completed

Equip Bus 101 with Smart Board


Fall 2012 Not approved.

3.Work Force Development:To provide a trained workforce by offering programs that prepare students for both employment and future career development.

3.1 Program articulation Action Item Steps Person Responsible


Status


Explore articulation with HPU Travel Industry program

Identify contact person and initiate conversations.

Candace Tabuchi

2010 Will increase transfer rates to a 4-year degree

Pending

4.Personal Development:To provide life-long learning opportunities in the areas of personal and professional development.4.1 Faculty/Staff Development Action Item Steps Person

ResponsibleTimeline Outcome or Indicator

or ImprovementStatus

Complete MBA degree and PAMI Certificate in International Development

Continue to pursue coursework in MBA program, which started in spring 2006

Candace M. Tabuchi

2.75 years Will be awarded MBA degree and International Management Certificate

Completed both the MBA and International Management Certificate in August 2008

Obtain CHE Certification Apply for and study for certification exam

Candace M. Tabuchi

2009 Did not complete, plan to apply in summer 2012.

Pursue more professional development options, including post-graduate degree options.

Identify programs or check with Mānoa for course options and/or University Center.

Candace Tabuchi

2010 Will enhance teaching ability, scope of influence, and networking partnerships

Pending

Continue to develop community service connections, such as the AOHT Board, Kiwanis Club, and HOST Club Service events

Identify organizations

Candace Tabuchi

On-going To enhance networking and marketing opportunities for the HOST Program

Currently serving as vice-Chair for AOHT: joined Delta Kappa Gamma; joined Hale o Na Ali’i and currently serve in an official position.

Hire an additional part-time or full-time faculty to teach a variety of business and HOST

Identify need, and go through the APRU process.

Candace Tabuchi

2011 Will increase enrollment in HOST and business courses, which will emphasize

Pending


courses. the interest of students to pursue baccalaureate degrees in business and/or travel industry management.


Explore more short-term certificate and degree offerings, such as small business management, e-Marketing and International business environment.

Initiate conversations with BED faculty to determine appropriate courses and feasible certificate offerings.

Candace Tabuchi

2011 Wait until new faculty positions are filled to determine our course of action.

Completed CAF for ECOM 100 in spring 2011. Tim Stuck recruited to teach in fall 2011 on-campus. Worked with Tim to develop distance learning delivery for spring 2012. DL course offered in 2012. Worked on CAF/DL for Busn 166 and Busn 160 in fall 2011. DL course for Busn 166 offered in spring 2012 by Lecturer. DL course for Busn 160 will be offered in fall 2012, taught by Lecturer.


5.Community Development:To contribute to community development and enrichment through campus leadership and collaboration.5.1 Leadership Action Item Steps Person

ResponsibleTimeline Outcome or Indicator

or ImprovementStatus



Candace Tabuchi


Currently serving as vice-Chair for AOHT: joined Delta Kappa Gamma; joined Hale o Na Ali’i and currently serve in an official position.

5.2 Collaboration Action Item Steps Person Responsible


Status



Candace Tabuchi


Completed

6.Diversity:To foster a global understanding and appreciation for diversity.6.2 International Education

Action Item Steps Person Responsible


Status

Explore the development of an International Business Certificate, including the addition of business courses that address the global business environment

Research certificate offerings at other institutions and research/identify potential courses.

Candace Tabuchi


Part II. Program Description

Brief Description of the HOST Program

The HOST Program is a Career Technical Education (CTE) program, and various certificates and A.A.S. degree delivers the following, which is found on page 56 of the 2011-12 Kaua‘i Community College General Catalog:

The Associate in Applied Science (A.A.S.) is a 2-year technical-occupational-professional degree, consisting of at least 60 semester credits, which provides students with skills and competencies for gainful employment. This degree is not intended nor designed for transfer directly into a baccalaureate program. A.A.S. programs may, however, include some baccalaureate-level course offerings. The issuance of an A.A.S. degree requires that the student must earn a GPA of 2.0 or better for all courses applicable toward the degree.

The Certificate of Achievement (C.A.) is a college credential for students who have successfully completed designated medium-length-technical-occupational-professional education credit course sequences which provide them with entry-level skills or job upgrading. These course sequences shall be at least 24 credit hours, but may not exceed 45 credit hours (unless external employment requirements exceed this number). The issuance of a C.A. requires that the student earn a GPA of 2.0 or better for all courses required in the certificate.

The Certificate of Completion (C.C.) A college credential for students who have successfully completed designated short-term technical-occupational-professional education credit course sequences which provide them with entry-level skills or job upgrading. These course sequences shall be at least 10 credit hours, but may not exceed 23 credit hours. The issuance of a C.C. requires that the student must earn a GPA of 2.0 or better for all courses required in the certificate.

The Certificate of Competence (C.O.) The Certificate of Competence is a college credential for students who have successfully completed designated short-term credit or non-credit courses which provide them with job upgrading or entry-level skills. Credit course sequences shall not exceed 9 credit hours. The issuance of a C.O. requires that the student’s work has been evaluated and determined to be satisfactory. In credit course sequences, the student must earn a GPA of 2.0 or better for all courses required in the certificate.

The Kaua‘i Community College Catalog 2011-12 describe the program on pages 74-75 and on the campus website: http://info.kauai.hawaii.edu/program_desc/business/hospitality.htm . “The Hospitality and Tourism program is designed to meet the needs of those who are already employed in the hospitality services industry, as well as those who wish to prepare themselves for entry into this field.”

The HOST PC plans to update the HOST A.A.S. degree to better allow for transferability to 4-year institutions. Plans to develop and revise the program curriculum will occur in the academic year 2012-13. The plans include General Education course offerings at the 100 level or higher for the A.A.S. degree. In 2011, a Program Action Request was approved to expand course offerings in Electives, Natural Science, Thinking/Reasoning/Math, and Written Communication. Lastly, a 200 level course was added to the HOST program and will be offered in fall 2012. Presently, basic requirements include three credits in the following areas: Communication (written and oral), Reasoning (Math), Cultural Environment, Social Environment, and Natural Environment. Six credits Electives at the 100 level or higher and one Writing Intensive course (BLAW 200) are also incorporated.

HOST 290, Hospitality Management is the newest course to be offered as part of a new Certificate of Completion.


http://info.kauai.hawaii.edu/program_desc/business/hospitality.htm

An update to the current program description has been submitted for approval. Beginning fall 2012, the HOST program will offer three new Certificates:

1. A Certificate of Competence in Hospitality Essentials: 8 credits2. A Certificate of Completion in Hospitality Sales & Marketing: 21 credits3. A Certificate of Completion in Hospitality Management: 21 credits

HOSPITALITY AND TOURISM PROGRAM

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Hospitality and Tourism (HOST) CO CC CC CC CA AASHOST 101 3 3 3 3 3HOST 125 3 3 3 3 3HOST 150 3 3 3HOST 152 3 3 3HOST 154 3 3HOST 193V 3 3HOST 290 3ACC 124 (4) or ACC 201 (3) 3-4 3-4BLAW 200 3BUSN 89 1 1 1BUSN 121 3 3 3BUSN 160 1 1 1 1BUSN 166 1 1 1 1MGT 122 3 3 3SMKT 150 3 3BUSN 130 3 3ECOM 100 3MGT 120 3CULTURAL ENVIRON (one):ANTH 200, BOT 105, HWST 107, HWST 111, PHIL 100, REL 150

3 3 3

ELECTIVE (two for AAS):Any 100 level or higher course not currently listed

6

NATURAL ENVIRONMENT Core Options, Spring 2011 3ORAL COMMUNICATION (one): BUS 130, SP 20, SP 151 3 3 3 3SOCIAL ENVIRONMENT (one):BUS 120 or ECON 130 3 3WRITTEN COMMUNICATION: Core Options, Spring 2011 3 3 3THINKING/REASONING MATH (one): BUSN 189, ICS 111, MATH 100,103,111,115

3 3

TOTAL CREDITS 8 15 21 21 45-46 60-61


History of the HOST Program

The Hospitality and Tourism (HOST) program was previously named Hospitality Services and Hotel Operations (HOPE). In the early 1990s, all HOPE courses were re-numbered at the 100 level to reflect their academic rigor. In 2005, a University of Hawai‘i System Articulation Agreement now facilitates matriculation of students and transfer of courses across the University system, including UH Mānoa’s TIM School (http://www.hawaii.edu/offices/app/aa/articulation/HOSTArticulation_Agreement.pdf).

In 2008, a revised articulation agreement allowed for increased seamlessness by revising all HOST alpha course descriptions to one standardized description across all system campuses. (http://www.hawaii.edu/offices/app/aa/articulation/HOSTArticulation_Agreement_10_11_10.pdf).

The HOST program has witnessed its shares of ups and downs; however, the fundamental courses are still valid today, and it is upon these core courses that new certificates and expansion opportunities will be built upon. The HOST program currently includes seven core courses, with plans to develop a new course related to eco-Tourism. This will most likely create the opportunity for a new Certificate of Competence related to Entrepreneurship in the hospitality industry. An additional course related to Global Tourism may include cross-cultural communication and will focus on International development.

The HOST PC works closely with the University Center in the offerings of Distance Learning Orientations every semester. A new articulation agreement with UH-West O‘ahu will be in place in fall 2012 and will allow for greater collaboration between the HOST Program and the University Center.

HOST Program Goals/Occupations for which this program prepares students

The format of the HOST Program combines specific technical-occupational-professional studies with general education to allow for greater life opportunities. Furthermore, a HOST Program graduate will not only be capable of vocational applications, but will be able to communicate effectively, think clearly and creatively, possess the ability to access information, be adaptable, and live ethically and responsibly in our community. Therefore the HOST Program curriculum aims to produce a well-rounded citizen.

The format of the A.A.S. degree is designed to articulate with University of Hawai‘i’s four-year colleges, permitting HOST majors to apply their two-year degree to the general education requirements of a bachelor’s in travel management or general business degrees, not only in the UH system, but in other colleges and universities in the state and across the nation.

The HOST Program conducts the following activities such as: continuous updating of the curriculum and instructional materials: establishing strong linkages with the industry, here and ideally abroad: exposing students to the real world of hospitality and tourism industries through the co-op internship course, touring to different properties and locales, and inviting industry practitioners to speak/share about the actual practices in the industry. The HOST Program also requires students to participate in community service events for the development and advancement of knowledge and skills: and monitors student performance and attitudes to ascertain that cultural awareness and Hawaiian values are inculcated into their practices. Lastly, the HOST Program continuously develops a competency-based curriculum as a strong foundation for effective instruction.

The HOST Program strives to provide faculty members who are qualified and competent, committed to help develop students for the hospitality industry, to instill among students the Hawaiian values that will serve as tools in their personal and professional development, and to take active part in the island and state’s Hospitality and Tourism Program Review 2006-2011Page 16

http://www.hawaii.edu/offices/app/aa/articulation/HOSTArticulation_Agreement_10_11_10.pdf

http://www.hawaii.edu/offices/app/aa/articulation/HOSTArticulation_Agreement.pdf

development, particularly, the Hospitality and Tourism industry or its associated fields through the development of strong manpower resources.

HOST Program Learning Outcomes

The HOST Program Learning Outcomes were designed to align with the Kaua‘i Community College’s and the University of Hawai‘i system goals. As the campus re-evaluates its Institutional Learning Outcomes, Program Learning Outcomes will require re-evaluation and perhaps revisions. Currently, the HOST Program Learning Outcomes address communication, analytical thinking, application of knowledge to decision-making practices, demonstration of the awareness of their own values and those of other cultures to increase their success as global citizens.

1. Effectively and purposely use verbal and nonverbal language about HOST topics with confidence and appropriate to the audience.

2. Use critical thinking skills to effectively synthesize and evaluate information from assigned readings and articles through written memos, reports, reflective notes, and essay exams.

3. Conduct presentation projects that include Internet research and visual media.4. Interact with others through team-building speeches and visual-oral presentations, which are designed to

promote teamwork solutions and teach teamwork principles. Values such as respect for diversity, the need for fairness, empathy, and human dignity are stressed.

5. Demonstrate self-management related to the Hospitality industry through practices that promote physical, mental, and emotional health.

Program Admission Requirements

Kaua‘i Community College maintains an open-door admission policy. A student may be granted admission to the college as a high school graduate, or has earned a General Equivalency Diploma (GED), or if the applicant is 18 years or older and can benefit from instruction at the college.

There are no barriers to entry in the HOST program; however, students are encouraged to strive for the A.A.S. degree, which includes 100 level General Education course offerings. Program Certificates allow students seeking short-term educational goals the opportunity to

Students must have completed 30 or more credits in their major to register for the COOP Course. Individual exceptions may be requested. There are no GPA requirements Course selections are: HOST 193v. Students must obtain approval from the COOP Instructor in order to register for the COOP course. Students must complete a COOP Student Application and a sign an ethical conduct agreement.

Credentials, licensures offered

The HOST Program offers an A.A.S. degree in Hospitality and Tourism. Additionally, a Certificate of Competence in Hospitality Essentials, Certificate of Completion in Hotel Operations, a Certificate of Completion in Hospitality Sales & Marketing, a Certificate of Completion in Hospitality Management, and a Certificate of Achievement in Hotel Operations are offered.

HOST Faculty and staff

The HOST Program at Kaua‘i Community College has one full-time faculty member, who is the HOST Program Coordinator.

Candace M. Tabuchi, M.B.A. University of Hawai‘i


Resources

Library: The HOST Program is supported by the library, which along with access to a book collection of 60,000+ volumes, also provides intra-system loan (ISL) from the entire University of Hawai‘i Library System. The library currently subscribes

Computer labs: There are two computer labs located in the Business Education building, which contains 41 PCs and 10 laptops available for use by the divisions’ program majors. In addition, computer stations located in the library are available to all students.

Instructional Media: The instructional media services have well supported the Business Education Division classrooms. Five out of six classrooms are equipped with an Elmo, overhead projector, and DVD player. The sixth classroom is equipped with a SmartBoard, Elmo, and DVD player. Much of the equipment purchased was funded through the APRU process. While there is no program or division budget for such items, the program and division has benefited from the collaborative assistance of Media Services to maintain these equipment items.

Articulation Agreements

The HOST Program Coordinator has worked diligently in 2011-2012 to establish new articulation agreements with UH-West O‘ahu. The previous articulation agreement expired in 2011. Lynn McLaren has been instrumental in helping to re-establish the articulation agreements. Currently, the HOST Program Coordinator is working on articulation agreements for the Accounting, Business Technology, and Hospitality and Tourism programs.

A system-wide articulation agreement exists in the HOST Program with the following campuses: Kapi’iolani CC, Hawai‘i CC, Maui College, Leeward CC, and the UH-Mānoa TIM School. http://www.hawaii.edu/offices/app/aa/articulation/HOSTArticulation_Agreement_10_11_10.pdf

Community connections, advisory committees, Internships, Coops, DOE connections

The HOST Program has many local partnerships and has developed one international partnership that provides opportunities for faculty and student involvement. These partnerships provide real-world connections and collaboration on industry issues. These partnerships provide property tours, guest speakers, media materials, mock interview sessions, community service projects, internships, and employment for our majors. Listed below is a sampling of the many partnerships of the HOST Program.

Courtyard Marriott at MakaiwaExpedia Destination ServicesGrand Hyatt Kaua‘i Resort and Spa (Advisory Committee Member)Hawai‘i Lodging and Travel AssociationKapa’a High School (Advisory Committee Member)Kaua‘i Beach ResortKaua‘i High School (AOHT and Advisory Committee Member)Kaua‘i Island Utility CooperativeKaua‘i Marriott Resort (Advisory Committee Member)Kaua’i Marriott Waiohai Kaua‘i United WayKaua‘i Visitors BureauKo’a Kea Hotel and ResortOutrigger Kiahuna Plantation


http://www.hawaii.edu/offices/app/aa/articulation/HOSTArticulation_Agreement_10_11_10.pdf

Outrigger Waipouli Beach Poipu Beach Resort AssociationSheraton Kaua‘i Resort (Advisory Committee Member)Smith’s Tropical Paradise and LuauUp-To-Date Cleaners Kaua‘i, Inc.Westin Princeville ResortYWCA of Kaua‘i

The Liberal Arts-Science and Math Division Chair, Brian Yamamoto has collaborated with the HOST Program and the Office of Continuing Education to provide hospitality-related classes to visiting students from Okinawa Christian University. This collaborative venture has provided faculty the opportunity to work with international students and to facilitate industry tours and provide instruction on the visitor industry on Kaua‘i.

HOST Program Distance delivered/off campus programs, if applicable

The HOST Program was the first program in the Business Education Division (BED) to develop online classes. To date, the following courses have been developed that are part of the program curriculum:

HOST 101, Introduction to the Hospitality IndustryHOST 125, Exceptional Guest ServiceBUS 120, Principles of BusinessMGT 122, Human Relations in BusinessBUSN 166, Professional Employment PreparationBUSN 160, Telephone Techniques and Communication

The fill rates for these classes are listed in the Quantitative Indicators chart below. The HOST Program Coordinator has been very proactive in the development of Distance Learning and has contributed to mentoring other faculty in online development. The Certificate of Competence in Hospitality Essentials will be the first online certificate in the HOST Program and in the Business Education Division. Future course development is planned for HOST 290 and MGT 120. These courses are included in the program certificate offerings.


HOST Program Cumulative Data from Perkins Health Indicators, years 2006-2011

2006-2007 2007-2008 2008-2009 2009-2010 2010-11 Demand IndicatorsNew/Replacement Positions (State) 330 95 347 90 110New/Replacement Positions (County) 30 10 9 7 10Number of Majors 6 17 37 32 34SSH Program Majors in Program classes 24 69 321 270 296SSH Non-Majors in Program classes 348 249 534 798 783SSH in All Program Classes 372 318 855 1068 1079FTE Enrollment in Program Classes 24.8 21.2 29 36 36Total Number of Classes Taught 8 7 17 21 23Efficiency IndicatorsAverage Class Size 15.5 15.14 16.8 17 15.7Fill Rate 64.58% 72.11% 70% 69% 66%FTE BOR Appointed Faculty 0 1 1 0 0Majors to FTE BOR Appointed Faculty 0 17 36.5 0 0Majors to Analytic FTE Faculty 4.08 13.39 20.1 13.9 13.9Analytic FTE Faculty 0 0 1.8 2.3 2.4Overall Program Budget Allocation C/P C/P 50,000 50,000 No Rpt.Cost per SSH C/P C/P $58 No Rpt. No Rpt.Number of Low-Enrolled (<10) Classes 2 2 4 2 5Effectiveness IndicatorsSuccessful Completion (C or higher) n/a n/a 74% 67% 69%Withdrawals (Grade=W) n/a n/a 11 36 27Persistence (fall to spring) 50% 82.35% 68% 64% 53%Unduplicated Degree/Certificates Awarded n/a n/a 5 7 11Number of Degrees Awarded 0 1 4 7 4Certificates of Achievement Awarded 0 0 0 2 1Other Certificates Awarded n/a n/a 1 1 6Number of Transfers to UH 4-year 0 0 1 2 0Transfers with credential from program 0 0 0 2 0Transfers without credential from program 0 0 1 0 0Distance Education-Completely On-line ClassesNumber of Distance Education Classes Taught n/a n/a 4 6 7Enrollment Distance Education Classes n/a n/a 80 123 145Fill Rate n/a n/a 89% 82% 83%Successful Completion (C or higher) n/a n/a 69% 68% 61%Withdrawals (Grade=W) n/a n/a 7 11 12Persistence (fall to spring, not limited to DE) n/a n/a 68% 64% 63%


Part III. Quantitative Indicators for Program Review

Perkins IV Core IndicatorsPerkins IV Measures 2006-2007 Goal Actual Met1P1 Technical Skills Attainment 90.42 Met2P1 Completion 38.17 Not met3P1 Student Retention or Transfer 71.07 Met4P1 Student Placement 92.00 Met5P1 Nontraditional Participation 14.60 Not met5P2 Nontraditional Completion 12.19 Not met

Perkins IV Core IndicatorsPerkins IV Measures 2007-2008 Goal Actual Met1P1 Technical Skills Attainment 90.00 100.00 Met2P1 Completion 44.00 25.00 Not met3P1 Student Retention or Transfer 55.00 75.00 Met4P1 Student Placement 50.00 100.00 Met5P1 Nontraditional Participation n/a 14.29 Not met5P2 Nontraditional Completion n/a 0 Not met

Perkins IV Core IndicatorsPerkins IV Measures 2008-2009 Goal Actual Met1P1 Technical Skills Attainment 90.00 93.33 Met2P1 Completion 44.00 40.00 Not met3P1 Student Retention or Transfer 55.00 57.14 Met4P1 Student Placement 50.00 100. Met5P1 Nontraditional Participation n/a n/a n/a5P2 Nontraditional Completion n/a n/a n/a

Perkins IV Core IndicatorsPerkins IV Measures 2009-2010 Goal Actual Met1P1 Technical Skills Attainment 90.05 90.01 Met2P1 Completion 44.50 27.27 Not met3P1 Student Retention or Transfer 55.50 72.00 Met4P1 Student Placement 50.50 73.33 Met5P1 Nontraditional Participation n/a n/a n/a5P2 Nontraditional Completion n/a n/a n/a


Overall HOST Program Health:

Demand Indicators

a. The overall Demand for the HOST Program in 2010-11 is Healthy; however, the Program has wavered between Cautionary and Healthy over the past five years. Overall, the number of majors has increased, but more importantly maintained a consistent level over the past three years. Due to the economic climate, industry positions available have decreased substantially; therefore, the program demand has produced more majors than positions available in the past two years.

Efficiency Indicators

a. Program Health Efficiency in 2011 was Cautionary. One issue may be attributed to incorrect data, which does not properly assign one FTE BOR Appointed faculty to the position. This has been corrected, so the data should be accurate in fall 2012. Another reason for the Cautionary indicator may be attributed to the number of sections that are offered. The HOST Program has been assertive in offering multiple sections, one on-campus and one online. The multiple sections have impacted average class size and fill rates. In spring 2012, only one section of HOST 125 will be offered; this will be assessed in the next APRU.

Effectiveness Indicators

a. Program Health Effectiveness In 2011 was Cautionary. In the area of Successful Completion, the number of completers was higher in 2011 compared to 2010, and the number of Withdrawals was lower in 2011 over 2010. Persistence from fall to spring fell quite a bit, so this is an area that will need to be analyzed and worked upon.

b. In the area of Unduplicated Degrees/Certificates Awarded, the number increased in 2011 (11) over 2010 (7).

c. Transfers to UH 4-year were higher in 2010, but proposed changes in the program may improve transfer rates.

Distance Education (Completely On-line Classes)

a. The HOST Program is effective in Distance Education. Goals have been met in the following areas:

Number of Distance Education Classes Taught Enrollment Fill rate

b. The following areas have experienced a small decreases: Successful Completion: was 68% in 2010; 61% in 2011 Withdrawals: was 11 in 2010; 12 in 2011 Persistence (Fall to Spring): was 64% in 2010; 63% in 2011.

Perkins Core Indicators

a. Technical Skills Attainment, Student Retention/Transfer, and Student Placement goals have been met.

b. Completion goals have not been met. The HOST Program has a way to go on meeting this goal.


Part IV. Assessment Results Chart for Program SLOs 2007-2011

Faculty and Course Assessments Completed by YearBUSINESS DIVISION-HOST

Instructor Name

2007/2008 Assessment(s) Planned

2008/2009 Assessment(s) Completed

Fall 2009 Naked CARDs Submitted

Fall 2009 Completed CARDs Submitted

Fall 2010 completed CARDS submitted

Fall 2011 completed CARDS submitted

Tabuchi, Candace

HOST 101, 125, 150, 152, 154; BUS 120 HOST 101

HOST 125, HOST 152

HOST 125, HOST 152

HOST 125, HOST 150, HOST 101 HOST 125

Part V. HOST Program Curriculum Revision and Review

Curriculum Revision and Review

Since 2006, All HOST Program courses have completed the first five-year cycle. The HOST Program Coordinator has completed the following course reviews, modifications, and deletions on the following courses:

2006-2007: HOST 101, HOST 154, BUSN 1602007-2008: BUSN 160, BUSN 161B, HOST 125, MGT 1222008-2009: HOST 152, HOST 125, BUS 1202009-2010: HOST 150, HOST 193V2010-2011: BLAW 200, BUSN 87, BUSN 112, ECOM 100, MGT 1222011-2012: HOST 154, MGT 120, HOST 290 (new course proposal)

The Business Education Division is currently in the second five-year cycle, and the HOST program course reviews are on track.


Part VI. HOST Program Survey Results

According to our Institutional Researcher, no CCSSEE data or Graduate/Leaver data is available. This is an item for the Action Plan. Additionally, the Occupational Placement in jobs and the Employer satisfaction data is not available. This will be an action item for the Cooperative Education Coordinator and the Institutional Researcher to assist the HOST Program with feasible surveys to collect data. Informally, it is evident that students are employed in the industry; however, tracking students upon graduation is difficult and there are no mechanisms in place to track their progress. The HOST Newsletter is sent out to industry personnel and a few HOST graduates. This area is in need of improvement.

Limited information on Graduate surveys has been obtained for the years 2007-2011. The following results were gathered by students when asked to evaluate the following question on a scale of Not Well, Somewhat Well, and Very Well.

How well do you feel the Hospitality and Tourism Program has prepared you to seek or continue employment in a hotel position?

2007 (7): 100% (7) answered Very Well2008 (3): 100% (3) answered Very Well 2009 (6): 100% (6) answered Very Well2010 (3): 100% (3) answered Very Well2011 (5): 100% (5) answered Very Well

Total responses: 2007-2011 (24)

Check the response that represents your opinions to the following: Strongly

Disagree Disagree AgreeStrongly Agree

The program helped me achieve my career objectives. 11 13I am satisfied with the quality of the HOST program. 7 17The classroom environment was conducive to learning. 9 15The textbooks used for the courses were easy to follow and understand and reinforced course objectives. 9 14The Business Education Division has adequate lab facilities and hours to accommodate my study needs. 3 19The objectives of skill requirements were made clear. 8 16Evaluations/Grading were fair and consistent 8 16Instructors were accessible and available when/if help was needed. 7 16

Comments:1. I feel that we have a well rounded program that is great for those who are interested in pursuing a career in Hospitality. 2. I encourage others to join the HOST program. It is amazing and I learned a lot. I'm definitely prepared to go forth with my career goals. 3. Some books outdated such as Front Office and Housekeeping.4. Helps me with my job @ the Marriott. 5. I had a great 3 semesters here. I have definitely gained useful knowledge to apply in my career.


Please check the box that represents your opinion of the following: Dissatisfied

Somewhat Satisfied

Very satisfied

Not Applicable

Level of satisfaction with counseling services for HOST majors 8 14 1Academic advising services 7 16 1Job and career placement assistance 8 10 3Financial aid services 1 3 11 8

Academic support services (Library/Learning Center/Computers) 2 16 3

Comments: 1. The services are great and can't get better 2. FAFSA and other scholarships helped me to reach where I am today, at my graduation! I cannot thank them enough!

Check the appropriate response to your opinion of the usefulness of the courses required of your certificate/degree. Dissatisfied Useful

Somewhat Useful Very Useful

HOST 101: Introduction to the Hospitality Industry 4 3 16HOST 154: Introduction to Food and Beverage Operations 4 18HOST 125: Exceptional Guest Service 5 18HOST 152: Front Office Operations 4 18HOST 150: Housekeeping Operations 5 17HOST 193V: Cooperative Education 5 2 13ACC 124 or ACC 201: Principles of Accounting 3 6 12BUSN 189: Business Math 3 4 13BUSN 166: Professional Employment Preparation 3 1 17BLAW 200: Business Law 2 4 13BUSN 89: Electronic Calculating 2 2 18MGT 122: Human Relations in Business 1 3 2 12BUSN 121: Introduction to Word Processing 1 4 1 14SMKT 150: Principles of Personal Selling 1 4 12Written Comm.: Bus 175, Eng 22/100 or Jour 205 1 3 1 13Oral Comm.: Bus 130, SP 20/151 1 3 16Cultural Environment: Anth 200, Bot 105, HWST 107/111, Phil 100, Rel 150 1 3 4 12Gen Ed: Natural Environment 5 3 9Gen Ed: Social Environment 1 4 12Electives

Comments:1. Most classes are important to take; some don't really pertain to my career objectives, but are still important

to know.


Part VII. Analysis of HOST Program

Alignment with mission

The HOST Program data provides sufficient evidence that the program does align and meet the goals of the campus and program mission statements.

Strengths and weaknesses based on analysis of data

The HOST Program has relied upon the data provided by the Perkins Health Indicators to address the overall health of the program.

Evidence of quality

Articulation agreements between the UH system campuses, UH Mānoa, and UH West O‘ahu establishes that the quality of our courses has been recognized by the entire University of Hawai‘i system.

Evidence of student learning

The HOST Program has participated regularly in the assessment of HOST courses. The data collected from these assessments are evidence of student learning.

Resource sufficiency

Through the APRU process, the HOST Program has the ability to present plans for future development and the resources necessary to accomplish program goals. This process allows the HOST Program to provide evidence and justification for resource requirements. All requests must be aligned with the campus and system goals, therefore, a check and balance exists in the process. Even during fiscal restraints, the HOST Program has managed to utilize resources efficiently and maintain student success. One area where the HOST Program may benefit from additional funding is through the Perkins grant opportunities. This would require additional time and support to accomplish.

Recommendations for improving outcomes

The HOST Program is on the right track in terms of assessment. More coordination is required with the Institutional Researcher to develop and institute data collection and analysis in order to determine applicable and viable ideas for continued program success.

Part VIII. HOST Program Action PlanHospitality and Tourism Program Review 2006-2011Page 26

The Hospitality & Tourism (HOST) Program provides quality education in hotel operations which will prepare students for a career in the hospitality industry or for transfer to a bachelor’s degree in Travel Industry Management; to promote positive work ethics; self-esteem, and attitudes stressing curiosity, accountability, cultural understanding, quality and productivity, positive interpersonal skills, hotel and customer service skills, and professionalism; and to support students in achieving their goals.

The following table may be useful in demonstrating the relationship between college goals and program goals:

1. Access: To provide open access to educational excellence for a diverse student population

1.1 Outreach: Increase access to and participation in college programs through coordinated and continually improving marketing and recruitment activities:

In the fall 2011semester, I update the Business Education Divisions brochure, obtaining new or revised descriptions from all programs (Accounting, Business Technology, Culinary Arts, and Hospitality and Tourism). I also contacted Media Services staff, Suesue Okada, to take new student photos for the brochure. Suesue accommodated my request and updated the brochure. Additionally, I updated one of our division flyers (shown below) to better align with individuals attending job fairs. This would alert job seekers to the possibility of upgrading their skill sets with short-term certificates. I also worked to update the web pages for the division with the assistance of Kent Tanigawa and Kat Lee. The web pages related to division policies and faculty is updated. Individual program pages may be updated; however, they will require coordination with Curriculum and the campus catalog.

Furthermore, the HOST PC regularly attends career and college fairs offered at high schools and in the community to promote the program and other division programs. The travel display board is normally updated for the division by the HOST Program.

The HOST Program has provided a HOST Newsletter to graduates and industry partners since 2010.

a. A HOST web page has been created; however, it needs to be updated and uploadedb. Involve other program coordinators in the upkeep of the travel display board or create one for the HOST

program only.c. Expand Newsletter delivery to every semester instead of annually. This will require additional assistance

to maintain.


In addition to our two-year degrees, you may choose to earn a program certificate

Certificate of Achievement in Accounting-32-34 credits ACC 124 Principles of Accounting I* ACC 125 Principles of Accounting II* ACC 132 Payroll and Hawai’I General Excise Taxes ACC 134 Income Tax Preparation BUS 120 Principles of Business BUSN 121 Introduction to Word Processing BUSN 130 Spreadsheet and Database BUSN 189 Business Mathematics BUSN 89 Electronic Calculating BUSN 166 Professional Employment Preparation Oral Communication (BUS 130, SP 20, or SP 151) Written Communication (BUS 175, ENG 21, 22, or 100, JOUR 205, or any Writing Intensive course)*ACC 201 and ACC 202 fulfill the requirements for ACC 124 and ACC 125

Certificate of Completion in Business Technology-13 credits BUSN 123 Word Processing for Business BUSN 170 Records and Information Management

BUSN 89 Electronic Calculating BUSN 160 Telephone Techniques and Communications BUSN 161B Customer Service - Basic Concepts BUSN 166 Professional Employment Preparation Written Communication (Choose from selection of English courses)

Certificate of Competence in Culinary Arts-9 credits CULN 101B Introduction to Food Service, Basic Skills, and Sanitation CULN 101C Introduction to Food Service, Short Order, and Quantity Food Cookery BUSN 161B Customer Service-Basis Concepts

Certificate of Completion in Hotel Operations-15 credits HOST 101 Introduction to Hospitality and Tourism HOST 125 Exceptional Guest Service BUSN 121 Introduction to Word Processing One Cultural Environment Elective (ANTH 200, BOT 105, HWST 107, PHIL 100, REL 150, or others) BUSN 89 Electronic Calculating BUSN 160 Telephone Techniques BUSN 166 Professional Employment Preparation

Business Education Division3-1901 Kaumuali‘i HighwayLīhu‘e, Hawai‘i 96766-9500Telephone: (808) 245-8321

Fax: (808) 245-8367An Equal Opportunity/Affirmative Action Institution


http://info.kauai.hawaii.edu/program_desc/business/busn166.htm

http://info.kauai.hawaii.edu/program_desc/business/busn161b.htm




1.2 Enrollment: Enhance educational success through retention initiatives.The HOST Program is committed to student retention; however, majors are often interested in upgrading skills or obtaining skills to enhance employment opportunities. Therefore, as economic demand creates the opportunity for employment, the program may witness a decline in the number of majors. One strategy in use is the development of online education. For example, the Certificate of Competence in Hospitality Essentials, available in fall 2012 will be entirely available online. The development of future certificates is in progress.

a. Work with Institutional Researcher to conduct a survey of student satisfaction with HOST program graduates.

b. Work with Institutional Researcher to develop a better instrument to survey all leavers, not just graduate, to determine student satisfaction with the program.

c. Continue to develop and expand online certificate and program degree offerings to attract those currently employed in the industry.

1.3 Placement & Scheduling: Enhance utilization of placement testing and course scheduling processes.

There are no pre-requisites for the HOST Program. The current scheduling of courses does permit student to complete Certificates and the A.A.S. degree in a timely manner. The program’s Multi Year Plan Offerings (MYPO) is evaluated annually to determine course placement and offerings to support student retention and completion.

1.4 Support services for access: Strengthen support services processes to better meet

student needs.The HOST Program Coordinator collaborates well with campus service providers such as Academic Advising, Financial Aid, Registration, and other support services.

2. Learning and Teaching: To promote excellence in learning and in teaching for transfer, career/technical education, remedial/developmental education and life-long learning.

2.1 Articulation: Improve communication and articulation processes with other KCC programs as well as secondary and postsecondary institutions.

The HOST Program Coordinator has been directly involved in articulation discussions and UH-West O‘ahu, and plans to further investigate articulation agreements with other UH four-year institutions.

a. Collaborate with Liberal Arts and Science & Math Divisions to develop clear pathways for General Education course offerings and program requirements.

b. Improve articulation with various postsecondary institutions.c. Identify and initiate articulation discussions with secondary institutions. This will require

additional faculty support and release time.


2.2 Curriculum: Ensure quality, relevancy, and currency of curriculum to meet the needs of our diverse student population and community.The Program Coordinator attends all HOST PCC meetings and contributes to the discussions on curriculum development. To date, only one new course has been added; however, I am willing to develop more courses, given the time and support needed to accomplish this task.

Instructional methodologies are aligned with other system HOST Programs. While we do not have dedicated working labs, the HOST Program has instituted a Front Office computer simulation for the HOST 152, Front Office Operations course. This simulation program requires the use of laptops, which is scarce.

The HOST Program utilizes several textbooks that are published by the American Hotel and Lodging Association-Educational Institute, which is an industry leader in hospitality education. In addition to textbooks, DVDs on relevant industry topics are utilized for classroom discussion both on-campus and in online course deliveries.

The HOST Program is leading the other Business Education Programs, perhaps even the campus in online course delivery. The Program Coordinator has been pro-active in the development of online courses. The HOST Advisory Committee has supported the increased online delivery, and currently two industry personnel are participating in online course discussions and mock interviews.

The Course Assessment Reporting Data (CARD) is used regularly to assess teaching methodologies used in the program. The data collected is used to evaluate and adjust methods of instruction to improve teaching strategies. The HOST Program systematically contributes to the CARD assessment process.

The Business Education Division will offer five 2012 summer courses, a record number for the division. One of the course offerings will be the HOST 101 course. The other four courses are part of the program requirements. Four of the courses will be delivered online. All four courses were developed by the HOST Program Coordinator.

a. Expand “learning communities” pairing of English and Math skills courses with program courses. Will require time and support to construct and implement.

b. Develop courses that address sustainability practices and entrepreneurship opportunities.

2.3 Remedial Development: Review the college’s current strategies for dealing with remedial students, and based on the findings, modify offerings to meet their needs.Kaua‘i Community College offers Tutoring Services to students. Information is available on the campus website at this address: https://sites.google.com/a/hawaii.edu/tutoring-services/The campus has initiated an Introduction to College course (IS 103), which is a comprehensive first-year experience course for incoming and returning new students.

a. Will enter into discussions with Liberal Arts and Science and Math faculty to discuss remedial development to ensure HOST Program student success.


https://sites.google.com/a/hawaii.edu/tutoring-services/

2.4 Student Learning Outcomes: Develop, implement, and sustain an assessment process that fosters innovative and continuous improvement of student learning outcomes at the college, program, and course level.The HOST Program actively participates in the assessment of Student Learning Outcomes at the college, program, and course level. The HOST PC regularly assesses the Course Student Learning Outcomes (CSLOs) every semester. Program Learning Outcomes have been assessed. Specific information on the HOST PLOs is available on Campus Docs/Assessment/Program SLO Matrices/Business Division PLO Matrices-Spring 2010- Completed/Host.

a. Continue to evaluate Program CSLOs for all HOST coursesb. Continue to evaluate Program Learning Outcomes for all HOST coursesc. Continue to participate in discussions on Institutional Learning Outcomes as they relate

to the HOST PLOs and CSLOs.

2.5 Academic Support: Support student success through accessible, reliable, and user-focused academic support services.The Business Education Division supports student success through collaboration with the library, which provides our division programs the opportunity to purchase books, magazines, and other media resources related to our various disciplines. The Library accommodates our requests thoroughly. Instructional media and Computer Services is another positive support system that our division relies heavily upon. We are very fortunate that they work with our programs to provide current technological resources and expert advice.

a. The HOST Program may need to update the inventory of laptops used for the Front Office simulation component; however, we will work with Computer Services to identify and cultivate viable solutions

b. The acquisition of two additional computer stations in our open-lab area is in progress with the support of Computer Services. There are two stations now in operation.

2.6 Faculty and Staff: Create an environment that attracts, retains, and supports qualified personnel.The HOST Program currently supports one full-time faculty member and one lecturer. However, due the Division Chair responsibilities on the HOST Program Coordinator, an additional full-time faculty member will need to be acquired. It is difficult to expand and/or enhance the program with limited faculty.

a. Analyze and determine supplementary staffing needs for the program based on course offerings, enrollment, and demand.


2.7 Facilities: Maintain facilities, equipment, and technological infrastructure to support institutional and student needs.The HOST students have access to computer labs in the division during open lab hours. Lab classes may be arranged, if time slots are available. The HOST Program does not heavily rely on technological support to meet program goals; therefore, its requirements are adequately met.

a. The HOST Program would like to equip its classroom with a SmartBoard in 2013.

2.8 Financial Resources: Strengthen processes to develop and better utilize fiscal resources.

a. There is a need to investigate and develop alternative funding sources to support program goals.

3. Workforce Development: To provide a trained workforce by offering programs that prepare students for both employment and future career development.

3.1 Program articulationThe HOST Program has a viable Advisory Committee that supports the Program’s efforts by providing internships and indentifying currents trends. The Advisory Committee meets annually to assess program developments. Additionally, the HOST Program Coordinator participates in all PCC meetings to ensure relevancy in the program with other campuses and to gain insight into program developments throughout the UH system.

As the economy strengthens, the positive growth trend in enrollment may decline; however, the HOST Program has a well-developed on line delivery. The UH School of Travel Industry Management implemented an online Certificate for hospitality majors, which includes one articulated course in the HOST Program; HOST 101 is accepted in lieu of TIM 101. The HOST Program also provides industry and educational partners with an annual HOST Newsletter to keep them informed about the program, current events, and any new developments. The e-mail list continues to grow; there are currently over 50 subscribers.

a. Expand online course offerings to attract those currently employed in the industry.b. Expand articulation with UH TIM Program to strengthen transfer rates c. Identify and implement methods to assess student and employer satisfaction with the

program’s offerings and operations.

3.2 Certification/Licensure, Job Placement and TransferThe HOST Program has recently developed three new Certificates and one new 200-level course offering to be implemented in fall 2012. These new certificates and new course will enhance student success in the workplace and further their opportunities to network with industry personnel. A significant number of HOST majors currently work in the hospitality industry while attending school; others gain experience and job opportunities through the Co-op experience. The number of Completers and Degrees/Certificates Awarded has increased over the past five years; however, I would like to see more positive growth in the future.


a. Develop additional courses to expand certificate offerings.b. Revise current A.A.S. degree to an A.S. degree to allow for ease in transferability to four-

year institutions.c. Work with the Cooperative Education Coordinator, Job Placement Coordinator, and

Institutional Researcher to develop surveys and forms to track HOST students in internship and job placement positions.

d. Work with the Cooperative Education Coordinator, Job Placement Coordinator, and Institutional Researcher to develop surveys for employers to track and measure satisfaction with our internships and graduates.

4. Personal Development: To provide life-long learning opportunities in the areas of personal and professional development.

4.1 Faculty/Staff DevelopmentProfessional development in the HOST Program has occurred both independently and in conjunction with professional development opportunities provided by the campus. Due to time constraints and Division Chair responsibilities, it is difficult to participate in lengthy professional development opportunities. However, I am currently participating in the Authentic Online Learning cohort hosted by Greg Walker at Leeward Community College.

a. Obtain CHE licensure by the end of fall 2012b. Identify ways to share information gained from professional development activities.

4.2 Student DevelopmentThe HOST Program supports student development and fosters personal enrichment of students by providing them with opportunities to network with industry and community leaders. This is accomplished via in-class guest speakers, off- campus property tours, community service projects, and attendance at cultural events through HOST Club activities.

a. Maintain incorporation of service-learning and industry-related networkingb. Identify new sources for industry collaboration

5. Community Development: To contribute to community development and enrichment through campus leadership and collaboration.

5.1 LeadershipAs the HOST Program Coordinator, I have taken an active role in community development. I currently serve as vice-Chair on the Academy of Hospitality and Tourism (AOHT) at Kaua‘i High School. I am actively involved in the Delta Kappa Gamma Sorority and the Kiwanis Club of Kaua‘i, which support the Key Club at Kaua‘i High School. I also serve in an official capacity for the Hawaiian benevolent society’s Hale o Na Ali’i, Halau o Kapi’olani. Additionally, as Faculty Advisor for the HOST Club, we have participated in community events, such as the United Way Walk-a-thon, Relay for Life, and the Visitor Industry Charity Walks.

Additionally, in HOST 125, students are required to participate in 4-6 hours of community service and conduct an oral/visual presentation of their project.


a. Expand partnerships with DOE counterparts in Kapa’a and Waimea High School. This will require additional faculty support.

b. Continue to identify and develop future community service-learning projects for other HOST classes.

5.2 CollaborationCollaboration with many industry and community partners currently exists in the HOST Program. DOE counterparts from Kaua‘i and Kapa’a High Schools are currently on the HOST Advisory Committee. Collaboration between UH-West O‘ahu is ongoing as I am currently working on re-establishing articulation agreements for the HOST, Accounting, and Business Technology Programs.

a. Encourage other program faculty to identify and explore articulation possibilities.b. Identify and expand articulation partnerships in the HOST Program.

6. Diversity: To foster a global understanding and appreciation for diversity.

6.1 Diversity: Support diversity and cultural awareness through campus programs.The HOST Program supports cultural awareness in its curriculum. HOST 125 addresses the issue of cultural awareness. In fact, one of the student projects is focused on cultural appreciation through a cultural interview research and presentation.

a. Develop a course in Cross-Cultural Communication in the Hospitality Industry.

6.2 International Education: Foster global understanding, develop partnerships with communities and organizations both within and beyond Hawai‘i. The HOST PC, in collaboration with Maui College, conducted a faculty teaching abroad experience in December 2010. I taught a two-credit course at the Shanghai Normal University on Tourism Geography. I also attended the Community College International Development Conference that was held in New Orleans in February 2012. This experience and network possibilities will be utilized to help development meaningful internationalization on our campus and in the HOST Program.

Additionally, the HOST Program b is taking the first Immersion Experience outside of Hawai‘i. Five students will spend six nights between California (Disneyland) and Las Vegas, Nevada to understand and relate to the “guest experience”.

a. Take a leadership role to develop study abroad and other international programs, including short-term programs.

b. Develop a course component that focuses on International Management. c. Network to secure funding for short-term student and faculty study abroad experiences.


Part IX. Resource and Budget Implications

Faculty wages are variable, and dependent upon the Assigned Time of the HOST Program Coordinator. Since 2010, the HOST Program Coordinator has assumed the responsibility as Division Chair for the Business Education Division. Program enrollment, number of courses offered, and demand dictate the variable wages for program lecturers. The faculty workload is 27 credits per academic year, and assigned time as the Division Chair is six credits per semester. Based on the number of course offerings, enrollment, and demand, one to two lecturers may be necessary.

Equipment replacement/upgrades: $5000.00Supplies: $2500.00Faculty Release Time: 18 credits per academic yearAdditional FTE: 1CIP Funds: To be determined


Documents

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